hotelier no. 18

HOTELIER INDONESIA

HOTELIER

CLARENCE TAN

I N D O N E S I A

www.hotelier-indonesia.comHOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE

Senior Vice President of Development,InterContinental Hotels Group (Asia, Middle East and Africa)

ASIA PACIFICUPDATE

HOTReport

2014 HOSPITALITY EVENTS UPDATE

HOT-SPOT MANTRA NUSA DUA

Hot Interview

EDITION 18TH/VOL III/ 2014

C

M

Y

CM

MY

CY

CMY

K

C

M

Y

CM

MY

CY

CMY

K

C

M

Y

CM

MY

CY

CMY

K

Website : www.hotelier-indonesia.com | News Portal : www.hotelier-indonesia.com/news | Follow our twitter : @hotelierindo | Facebook : Hotelier.Indonesia

All the concepts and trendsfor the Hotel & Foodservice Industries

restaurants

Resorts

kitchensspaS

catering

HOTELs

CAFEs-Bars-clubs

Organised byJoIn us on

Official Partner

EDITOR-IN-CHIEFHery Sudrajat

AdvertisingCall +62 .21.3658.2313

[email protected]

PUBLISHER Hoticom Media Internationalwww.hotelier-indonesia.com

Editorial DisclaimerHotelier Indonesia (No ISSN:2088-4060) and Hotelier-Indonesia.com consider its sources reliable and verifies as much data as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk.Hotelier Indonesia Magazine and Website are sold with the understanding that the publisher is not rendering legal or financial advice.

Although persons and companies mentioned herein are believed to be reputable, neither Hotelier Indonesia, nor any of its employees, sales executives or contributors accept any responsibility whatsoever for such persons’ and companies’ activities.

No part of this publication and/or website may be reproduced, stored in a retrieval system or transmitted in any form without prior written permission of the Publisher. Permission is only deemed valid if approval is in writing.

Contact : [email protected]

News Portal :www.hotelier-indonesia.com/news

Editor In Chief | FounderHery Sudrajat

HOTELIER INDONESIA

HOTELIER

CLARENCE TAN

I N D O N E S I A

www.hotelier-indonesia.comHOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE

Senior Vice President of Development,InterContinental Hotels Group (Asia, Middle East and Africa)

ASIA PACIFICUPDATE

HOTReport

2014 HOSPITALITY EVENTS UPDATE

HOT-SPOT MANTRA NUSA DUA

Hot Interview

EDITION 18TH/VOL III/ 2014

HOTELIER INDONESIAJOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE

www.hotelier-indonesia.com

HOT | brief

Dear Hotelier Indonesia Community,

According consulting group Horwath HTL on Latest Indonesia Hotel Market Sentiment Survey Indonesia’s Sept 2014 it says : “Hoteliers are very optimistic about their hotel market performance and their individual hotel’s performance for the next 6 months, “Uniformly across Indonesia, sentiment is up over July 2013 and July 2012 with optimism reigning. As a country, Indonesia is more bullish about ADR and total revenue growth than occupancy growth in the second half of 2014”, says Matt Gebbie, Director. See the report details on page 26In this issue, we Interviewed Mr Clarence Tan, a Senior Vice President of Development, InterContinental Hotels Group (Asia, Middle East and Africa), ““Indonesia is a key growth market for IHG, especially in the mid-scale segment.” Mr Clarence said. See all IHG program for Indonesia in the next 5 years , details from Page 12.

Next great Hospitality events coming in for us to attend, Zuchex Indonesia 2014 in Jakarta , IFFT/Interior Lifestyle Living 2014 in Tokyo, 3rd Annual Indonesia Real Estate 2014 Conference – Jakarta, Hospitality Investment World Thailand 2014, Equip’Hotel in 2014 in France, Hotel Management and Technology Indonesia Conference 2014 (Jakarta) and The 3rd Annual South East Asia Hotel Expansion Summit 2014. Mark the date , see details on page 78 or simply check online at : http://hotelier-indonesia.com/events/

Enjoy, many more to come....

COVER STORYClarence Tan Senior Vice President of Development, InterContinental Hotels Group (Asia, Middle East and Africa)

All the concepts and trendsfor the Hotel & Foodservice Industries

restaurants

Resorts

kitchensspaS

catering

HOTELs

CAFEs-Bars-clubs

Organised byJoIn us on

Official Partner

HOT | brief

HOTELIER INDONESIA | 18TH | Vol 3 | 2014 | www.hotelier-indonesia.com • 7

52

70

Interview with Senior Vice President of Development, InterContinental Hotels Group (Asia, Middle East and Africa) - 12 • HOT SPOT Mantra Nusa Dua - 52 • Swiss-Belhotel Sorong, West Papua – Indonesia - 40 • GHM Appoints Walter Hess First GM of Chedi Club Jimbaran - 70 • Best Hotel Interior 2014 - 66


42

10

77 41

Worldhotels welcomes highest hotel in Vietnam to portfolio - 10 • 8 of The Highest-reviewed parks in Asia - 42 • Accor opens the newest economy hotel in Indonesia – ibis Gading Serpong - 41 • The Oberoi, Dubai voted “Middle East’s Leading Luxury City Hotel” at World Travel Awards 2014 - 68 • Indian Luxury Resort improves online revenue with eRevMax - 81


CONTENTSHOTELIER INDONESIA

JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINEwww.hotelier-indonesia.com

68

Worldhotels is proud to introduce the new-est member of its global network, Lotte Hotel Hanoi, a luxurious five-star property that offi-cially opened on September 2nd as the highest hotel in Vietnam.

Located between the city's Old Town and New Business District, the hotel constitutes a new city landmark that symbolises Hanoi's promis-ing future while paying respect to its rich and storied past. With a host of facilities and exem-plary service standards that expands the fron-tiers of luxury, the hotel sets a new standard for five-star hospitality in Vietnam's capital city.

Hanoi’s New International MICE VenueWith three large function rooms including a Crystal Ballroom that accommodates up to 1,200, Lotte Hotel Hanoi lends prestige and glamour to conventions, business seminars, product launches, private parties, weddings or any other types of gathering.

All function rooms are equipped with state-of-the-art audio-visual systems and boast graceful design and unrivalled catering service. Being only 15 minutes by taxi from the Hanoi National Convention Centre, the hotel will be an attractive venue for meetings during the city's numerous trade exhibitions.

Pinnacle of ComfortOccupying the upper floors of a magnificent new skyscraper, Lotte Hotel Hanoi offers pan-oramic vistas from 318 supremely comfortable and elegant rooms and suites. These guest rooms blend contemporary style with subtle Vietnamese touches, complete with compli-mentary high-speed Internet access and a four-pipe air condition feature allowing immediate and independent temperature control in sepa-rate room areas.

Exclusive Dining and RelaxationA collection of exceptional restaurants and lounges make Lotte Hotel Hanoi a new city centre for top-notch dining and entertainment. Top of Hanoi is the hotel's rooftop brasserie, where stunning city views complement hearty meals and drinks in an open air environment with live kitchen.

On floor 36 is Tim Ho Wan, the first Michelin starred Hong Kong Dim Sum house in Vietnam; while Pharaoh`s Bar & Upper on floors 63 and 64 prides itself on Hanoi’s next hotspot for high-end entertainment, complete with arti-sanal hand-crafted cocktails and exhilarating city views.

Drawing inspiration from the pristine environ-ment of the European Alps, the Evian SPA has a serene interior of clean white tones and is equipped with its own executive suite, a luxurious pool, a salt studio and six treatment rooms staffed by highly skilled professionals with expertise in the healing and wellness tradi-tions of Southeast Asia.

Worldhotels and Lotte Group Enduring PartnershipLotte Hotel Hanoi is the fourth Lotte Hotels & Resorts property to be inducted into the Worldhotels global portfolio following Lotte Hotel Seoul - Downtown, Lotte Hotel World Gangnam and Lotte Hotel Busan.

“The Worldhotels team feels honoured to provide its services to another pres-tigious property of the Lotte Group,” said Roland Jegge, Worldhotels Executive Vice President Asia-Pacific. “Lotte’s decision in choosing Worldhotels to repre-sent the spectacular new Lotte Hotel Hanoi is testimony to the benefits that we have delivered to our three Lotte Group affiliates in South Korea. We look forward to realising the full potential of its unique resources and positioning.”


HOT | OpeningWorldhotels welcomes highest hotel in Vietnam to portfolio

Lotte Hotel Hanoi is the 4th Lotte property to join the international hotel group

GET YOUR NEXT HOSPITALITY JOBS HERE FOR FREE

www.hotelier-indonesia.com/jobs

HOTELIER INDONESIA



HOT | interview

“Indonesia is a key growth market for IHG,

especially in the

mid-scale segment.”

CLARENCE TAN

COVER STORY


Senior Vice President of Development, InterContinental Hotels Group (Asia, Middle East and Africa)


CLARENCE TAN:

Clarence Tan leads IHG’s growth activities across a diverse geography covering 38 countries ranging from South Africa to Australia and across the Middle East. Prior to this, Clarence was IHG’s Chief Operating Officer, South East Asia and Resorts overseeing the operation and perfor-mance of nearly 70 hotels in Cambodia, Indonesia, Malaysia, Singapore, Thailand, Vietnam and Philippines, as well as 19 resort properties in Asia, Middle East and Africa.

This year marks Clarence’s decade-long career with IHG. He joined the company in 2004 as Head of Finance for the Asia Pacific region, and took on the role of CFO and Head of Operations Support for Asia and Australasia in 2009.

1. Why is Indonesia a market of focus for IHG and what is the strategy for hotel development in the country?

Indonesia presents tremendous opportunities for us to grow our brands, accounting for nearly 60% of our development pipeline in South East Asia, especially in the mid-scale hotel segment. It is the fourth most populous country in the world with a bur-geoning middle class that is projected to double to 150 million by 2020, so we expect there to be a substantial increase in the demand for travel and tourism.

This positive outlook is supported by vast improvements in trav-el infrastructure by the government to operate 12 new interna-tional airports in Indonesia by 2015, including plans to expand existing airports in Jakarta and Bali. Regional airlines such as AirAsia and Lion Air have also expanded to widen their flight routes, so these trends create favorable conditions to grow our offerings and we remain bullish about the industry’s outlook.

When we entered into Indonesia, the market was already satu-rated with local players so we took a very strategic approach to make sure we can establish that competitive edge and this meant years of research to really understand the trends, travel patterns and economic conditions.

Today we have 12 hotels open in key cities such as Jakarta, Semarang, Bandung and Bali and we plan on growing our pres-ence by over 250% in the next few years to also cater to emerg-ing growth in second and third tier cities such as Surakata and Yogyakarta. CLARENCE TAN

HOT | InterviewCOVER STORY



HOT | interviewCOVER STORY

2. What is the development pipeline for IHG in Indonesia?We have a strong presence in Indonesia with two InterContinental, two Crowne Plaza, four Holiday Inn and also four Holiday Inn Express hotels which we opened back to back after introducing the brand into the country less than a year ago.

Over the next three to five years we plan to more than triple our current system size in Indonesia with 28 hotels (6,800 rooms) – four InterContinental, one Crowne Plaza, eight Holiday Inn and 12 Holiday Inn Express.

Indonesia is made up of over 17,000 islands so there’s opportunity for us to not only grow our city hotel offerings but also to have more resort properties. Next year we are opening the world’s first Hotel Indigo branded resort prop-erty in Seminyak, Bali.

Hotel Indigo is our boutique hotel offering and each property takes on the personality of the neighbourhood that it is situ-ated in. So in Seminyak you will see elements of Balinese tradition, local culture, ethnic flavours and everything else that is popular to that area come to life through the design of the hotel.

3. How does the Holiday Inn Express offering dif-fer from other mid-scale, limited service hotels in Indonesia?Holiday Inn Express is our fastest growing hotel brand and it offers guests with a refreshing and uncomplicated experi-ence. This means having a comfortable stay in a convenient location near the city centre and at a reasonable price – that is the beauty of Holiday Inn Express. It is an affordable alter-native to full-service hotels with everything that guests need for a fuss-free stay including a comfortable bed, free and high-speed Wi-Fi access and free breakfast.

There is simply one size for all the guest rooms – queen or twin beds, so no suites or family rooms and each Holiday Inn Express is always situated close to shopping malls and res-taurants so there is no need to have restaurants at the hotel. This helps us to simplify the offering so guests know exactly what to expect each time they stay at Holiday Inn Express and with that also comes the consistency and reliability of a global hotel brand.

CLARENCE TAN

HOTELIER INDONESIA | 18TH | Vol 3 | 2014 | www.hotelier-indonesia.com • 15HOTELIER INDONESIA | 18TH | Vol 3 | 2014 | www.hotelier-indonesia.com • 15

Holiday Inn Kemayoran Jakarta




4. How do you see the travel industry evolving over the next few years?Travellers now expect global hotel brands to be globally coher-ent, locally relevant and personally unique. This presents a new challenge to global brands to be three dimensional by integrating global, local and personal elements in their offerings.

In the latest IHG Travel Trends Report titled ‘Moments of Trust’, we found that travellers expect a more personalized experience and this is especially apparent among travellers from emerging markets. 68% of travellers from Brazil, 60% from the UAE and 58% from China are more likely to choose a hotel brand that demonstrates its understanding of the city’s local cultures and customs – they are more inclined to trust the brand this way.

The reports help us better understand what travellers around the world want out of their relationships with global hotel brands. While they expect certain standards and consistency, they don’t want a cookie cutter experience. The more a brand shows its respect for the local culture, the more likely consumers are to trust the brand.

Trust is one of the most valuable currencies a brand can have. Brands that build trust can reduce uncertainty while cementing enduring connections.

5. What made you choose a career in the hospitality industry?I actually studied Accountancy in school instead of hospitality, so it might come as a surprise that I’ve been in this industry for over 17 years and now I’ve been with IHG for a decade.

I practiced accountancy for two years after graduating. It was a challenging couple of years as a project accountant balancing books for a construction company that was developing two hotels in Cambodia at the time – one in Phnom Penh and one in Siam Reap. “Once day I was introduced to the founder of the construc-tion company and he eventually offered me a job. I then relocated to Cambodia for three years and that marked my first venture into the hotel development industry and I’ve not looked back ever since.”

YOU NEED TO HAVE PASSION TO BE SUCCESSFUL IN THIS INDUSTRY.

“I’ve been extremely fortunate to work with very talented people who are very knowledgeable and passionate about their jobs.”

CLARENCE TAN


My boss at the time once said to me that if you want to do well in the hotel industry, it is not always about brains or luck, but about passion. The moments that passion starts to fade, then you need to rethink about where you are. It’s been over 17 years and I still call him up for advice sometimes.

What he said is very true. The industry is very unpredictable some-times, many people come and go and you need to ask yourself what you want your legacy to be.

I’ve been really lucky to have opportunities to travel the world. I’ve spent time in New York, Los Angeles, South America, London and with IHG I’ve experienced Myanmar, Vietnam, Indonesia and Bangkok.

Eventually I hope to be able to take what I’ve learnt and give some-thing back to the next generation of hoteliers and share my experience with them.

6. How do split your time between work and family? A lot of my free time is spent with my four children (10, 9, 5 and 2 years old) and I enjoy reading books with them. One thing I’ve learnt at IHG is to have balance. I travel a lot from Monday to Thursdays, but the weekends are meant to be spent at home with the family. I’ve been based in Bangkok for some time now and while I do miss my relatives and friends in Singapore, having my children live with me in Bangkok has made my family closer than ever.

7. What kind of activities do you do with your family? We watch a lot of sports together, mostly rugby, basketball and Formula One racing.

8. What is your favorite food?I’m a true Asian so I love all things spicy, but I’ve learnt to adapt to the local tastes in any country that I’m in. Nasi Campur is one of my favourite Indonesian foods.

9. Where do you like to spend your down time?My family is my priority but I also enjoy going to church as it gives me some quiet time to think, reflect and be thankful for all that I have.

10. What is your message for the new generation of young hoteliers?There is no short cut to success. You must not be afraid to take some risks, embrace the challenges that come your way and most impor-tantly, you must not be afraid to make mistakes as mistakes give us the chance to learn and grow. If you can have this mentality, then you will have what it takes to have a future in this industry.

Hotelier Indonesia would like to thank Clarence Tan for taking the time do this interview and want to wish him the best ahead.


CLARENCE TAN


Holiday Inn Express Jakarta Thamrin

20 • HOTELIER INDONESIA | 18TH | Vol 3 | 2014 | www.hotelier-indonesia.com02 IHG Corporate Review 2013 IHG Corporate Review 2013 03

The IHG story

To view the interactive version

of the The IHG Story go to:

story.ihg.com

2008 Holiday Inn Club Vacations®

Announcement of the Holiday Inn Club

Vacations brand, a result of an alliance between

IHG and the family of Orange Lake Resorts,

Kemmons Wilson and the Wilson family.

1777 The story begins...

It all begins in 1777 when

William Bass opens a brewery

in Burton-on-Trent in the UK.

Bass makes its move into the

hotel industry in 1988, buying

Holiday Inn International.

The conglomerate sells Bass

Brewers and the Bass name

in 2000 and changes its name

to Six Continents PLC.

1946 InterContinental® Hotels & Resorts

The founder of Pan American

Airways has a vision to bring

high-quality hotel accommodation

to the end of every Pan Am flight

route. This leads to the first

InterContinental hotel opening

in Belém, Brazil in 1949. Bass

acquires the InterContinental

brand in 1998, adding it to our

brand portfolio.

1952 Holiday Inn®

Kemmons Wilson’s vision

of an innovative hotel brand

people could trust leads to

the first Holiday Inn opening

in Memphis, Tennessee in

1952. Bass acquires part of

the business in 1988 and the

remainder in 1990.

1965 Holidex®

Launch of HOLIDEX, the

world’s first computerised

hotel reservation system

– the first programme to

connect directly with travel

agents and airlines.

1983 Crowne Plaza® Hotels & Resorts

Launch of the Crowne Plaza brand,

focused on business travellers.

1990 Holiday Inn Express®

Launch of the

Holiday Inn Express

brand aimed at

smart travellers.

1997 Staybridge Suites®

Launch of the Staybridge Suites brand

– IHG’s extended-stay brand for

travellers who spend an extended time

away from home and prefer a warm,

home-like and community environment.

2003 Candlewood Suites®

Acquisition of the Candlewood

Suites brand – IHG’s extended-stay

brand in North America aimed at

providing guests with a relaxed,

casual and home-like environment

at a great value.

2003 InterContinental Hotels Group PLC

On 1 October 2002, Six Continents

PLC announces a proposed separation

of the Group’s hotels and soft drinks

business (to be called InterContinental

Hotels Group PLC) from the retail

business (to be called Mitchells

& Butlers plc), and the return of

£700m of capital to shareholders.

The process completes on 15 April

2003 – InterContinental Hotels Group

PLC becomes a separate company

listed on the LSE and NYSE.

2005 Britvic disposal

IHG announces the

disposal of its 100%

holding in the soft

drinks business,

Britvic plc.

2004 Hotel Indigo®

Launch of Hotel Indigo,

IHG’s boutique brand, with

the first Hotel Indigo opening

in Atlanta, US in 2004.

2006 Room to be yourself

Our employer brand

giving people Room to

be yourself is launched.

2006 IHG® Academy

Launch of IHG Academy, a

pioneering collaboration between

IHG hotels and offices and education

providers and/or community

organisations providing local

people with skills development

and employment opportunities in

IHG hotels and corporate offices.

2007 Holiday Inn Resort®

As part of the $1bn Holiday Inn

relaunch, Holiday Inn Resort,

a new sub-brand of Holiday Inn,

is developed, offering the perfect

destination for family fun

and relaxation.

2009 IHG Green Engage®

Launch of IHG Green Engage,

our online system to help us

measure, monitor, manage and

report on energy, carbon, water

and waste to develop and operate

more sustainable hotels.

2011 IHG® Shelter in a Storm Programme

Launch of the IHG Shelter in a Storm

Programme, equipping our hotels to respond

quickly and effectively in times of disaster,

providing vital assistance and shelter to the

local community and our employees.

2012 HUALUXE® Hotels and Resorts

Launch of the HUALUXE

brand, as the world’s first

international hotel brand

designed specifically to suit

the taste and sensibilities

of the Chinese guest.

2012 EVEN™ Hotels

Launch of the EVEN brand, which

meets the large and growing

demand for a hotel brand to

help wellness-minded travellers

maintain their balance on the road.

2012 London 2012 Olympic and Paralympic Games

In 2012, Holiday Inn and

Holiday Inn Express are the official

hotel provider to the London 2012

Olympic and Paralympic Games.

2013 IHG® Rewards Club

Originally launched in 1983 as Priority

Club® Rewards, our loyalty programme

is the oldest and largest in the industry.

In July 2013, we relaunched the

programme as IHG Rewards Club,

offering enhanced benefits for

members, including free internet

access across all our hotels globally.

2013 marked 10 years since InterContinental Hotels

Group PLC (IHG) became a standalone company.

Highlighted below are just some of the milestones,

achievements and innovations that have come

to define IHG and our family of brands.

HOTELIER INDONESIA | 18TH | Vol 3 | 2014 | www.hotelier-indonesia.com • 2102 IHG Corporate Review 2013 IHG Corporate Review 2013 03

The IHG story

To view the interactive version

of the The IHG Story go to:

story.ihg.com

2008 Holiday Inn Club Vacations®

Announcement of the Holiday Inn Club

Vacations brand, a result of an alliance between

IHG and the family of Orange Lake Resorts,

Kemmons Wilson and the Wilson family.

1777 The story begins...

It all begins in 1777 when

William Bass opens a brewery

in Burton-on-Trent in the UK.

Bass makes its move into the

hotel industry in 1988, buying

Holiday Inn International.

The conglomerate sells Bass

Brewers and the Bass name

in 2000 and changes its name

to Six Continents PLC.

1946 InterContinental® Hotels & Resorts

The founder of Pan American

Airways has a vision to bring

high-quality hotel accommodation

to the end of every Pan Am flight

route. This leads to the first

InterContinental hotel opening

in Belém, Brazil in 1949. Bass

acquires the InterContinental

brand in 1998, adding it to our

brand portfolio.

1952 Holiday Inn®

Kemmons Wilson’s vision

of an innovative hotel brand

people could trust leads to

the first Holiday Inn opening

in Memphis, Tennessee in

1952. Bass acquires part of

the business in 1988 and the

remainder in 1990.

1965 Holidex®

Launch of HOLIDEX, the

world’s first computerised

hotel reservation system

– the first programme to

connect directly with travel

agents and airlines.

1983 Crowne Plaza® Hotels & Resorts

Launch of the Crowne Plaza brand,

focused on business travellers.

1990 Holiday Inn Express®

Launch of the

Holiday Inn Express

brand aimed at

smart travellers.

1997 Staybridge Suites®

Launch of the Staybridge Suites brand

– IHG’s extended-stay brand for

travellers who spend an extended time

away from home and prefer a warm,

home-like and community environment.

2003 Candlewood Suites®

Acquisition of the Candlewood

Suites brand – IHG’s extended-stay

brand in North America aimed at

providing guests with a relaxed,

casual and home-like environment

at a great value.

2003 InterContinental Hotels Group PLC

On 1 October 2002, Six Continents

PLC announces a proposed separation

of the Group’s hotels and soft drinks

business (to be called InterContinental

Hotels Group PLC) from the retail

business (to be called Mitchells

& Butlers plc), and the return of

£700m of capital to shareholders.

The process completes on 15 April

2003 – InterContinental Hotels Group

PLC becomes a separate company

listed on the LSE and NYSE.

2005 Britvic disposal

IHG announces the

disposal of its 100%

holding in the soft

drinks business,

Britvic plc.

2004 Hotel Indigo®

Launch of Hotel Indigo,

IHG’s boutique brand, with

the first Hotel Indigo opening

in Atlanta, US in 2004.

2006 Room to be yourself

Our employer brand

giving people Room to

be yourself is launched.

2006 IHG® Academy

Launch of IHG Academy, a

pioneering collaboration between

IHG hotels and offices and education

providers and/or community

organisations providing local

people with skills development

and employment opportunities in

IHG hotels and corporate offices.

2007 Holiday Inn Resort®

As part of the $1bn Holiday Inn

relaunch, Holiday Inn Resort,

a new sub-brand of Holiday Inn,

is developed, offering the perfect

destination for family fun

and relaxation.

2009 IHG Green Engage®

Launch of IHG Green Engage,

our online system to help us

measure, monitor, manage and

report on energy, carbon, water

and waste to develop and operate

more sustainable hotels.

2011 IHG® Shelter in a Storm Programme

Launch of the IHG Shelter in a Storm

Programme, equipping our hotels to respond

quickly and effectively in times of disaster,

providing vital assistance and shelter to the

local community and our employees.

2012 HUALUXE® Hotels and Resorts

Launch of the HUALUXE

brand, as the world’s first

international hotel brand

designed specifically to suit

the taste and sensibilities

of the Chinese guest.

2012 EVEN™ Hotels

Launch of the EVEN brand, which

meets the large and growing

demand for a hotel brand to

help wellness-minded travellers

maintain their balance on the road.

2012 London 2012 Olympic and Paralympic Games

In 2012, Holiday Inn and

Holiday Inn Express are the official

hotel provider to the London 2012

Olympic and Paralympic Games.

2013 IHG® Rewards Club

Originally launched in 1983 as Priority

Club® Rewards, our loyalty programme

is the oldest and largest in the industry.

In July 2013, we relaunched the

programme as IHG Rewards Club,

offering enhanced benefits for

members, including free internet

access across all our hotels globally.

2013 marked 10 years since InterContinental Hotels

Group PLC (IHG) became a standalone company.

Highlighted below are just some of the milestones,

achievements and innovations that have come

to define IHG and our family of brands.


HOT | brand



Holiday Inn Express Jakarta Thamrin


HOT | brandHOT | brand


Holiday Inn Express Bali Kuta Square


HOT | report

The results from the latest Indonesia Hotel Market Sentiment Survey were released by leading consulting group Horwath HTL, indicating that Indonesia’s hoteliers are very optimistic about their hotel market perfor-mance and their individual hotel’s performance for the next 6 months.

“Uniformly across Indonesia, sentiment is up over July 2013 and July 2012 with optimism reigning. As a country, Indonesia is more bullish about ADR and total revenue growth than occupancy growth in thesecond half of 2014”, says Matt Gebbie, Director.

“In contrast to Q1 results, hoteliers across Indonesia are now more optimistic about their hotel markets’ performance than their individual hotel’s performance.”

4 questions were posed of hoteliers across the archipelago with some interesting results:

1. Was the market performance better or worse in the first half of 2014 than you expected at the start of the year? Respondents were most pleased with ADR increases over budget although in addition, over 50% of respondents reported occupancy was the same or better than expected. Revenue was fairly balanced. Bali, West Java and Others out-performed expectations across the 3 measures.

2. Have continued global economic uncertainties impacted hotel demand as much as you had expected? Indonesian hoteliers were divid-ed as to whether global economic uncertainties were impacting hotel demand. Jakarta, Central Java and Sumatra reporting the most impact.

3. What are your expectations for market performance in the second half of 2014 compared to the second half of 2013? Resoundingly positive outlook for the second half of 2014 vs the second half of 2013 across each of the three measures, occupancy, ADR & revenue.

4. For your hotel, what are your expectations for the second half of 2014 compared to the second half of 2013? Expectations are great but slightly lower for their individual hotels than they are for themarket as a whole. Outlook for hotel occupancy is the least bullish.

Indonesia Hotel Market Sentiment Survey: H2 2014By Horwath HTL

In contrast to Q1 results, hoteliers

across Indonesia are now more

optimistic about their

hotel markets’ performance

than their individual hotel’s

performance.


The global leader in

hospitality consulting

Indonesia Hotel Market

Sentiment Survey

H2 2014


2

Horwath HTL ASEAN Hotel Market Sentiment Survey March 2014 Horwath HTL Indonesia Hotel Market Sentiment Survey H2 2014

SHARE OF RESPONDENTS

BY LOCATION, AUGUST 2014

INTRODUCTION

The Horwath HTL Indonesia Hotel Market

Sentiment Survey has been designed to provide the

hotel industry with a quick assessment of the future

market outlook. The four-question survey focuses

on the H1 2014 performance vs budget & the

outlook for occupancy, average daily rate and total

revenue for H2 2014. Hoteliers have also been

asked to make comments on their performance

expectations for the coming 6 months in

comparison to the same period in 2013.

The Survey is undertaken globally with 1,265 hotels

responding this quarter, 692 of which came from

Asia. This report will focus on Indonesia, however

please do let us know if you would like results from

other regions/continents.

Due to the excellent response rate we have split

categories further than previously with a look at

Jakarta, Bali, Central Java, West Java, Sumatra

and Others. Of the 204 respondents, 9% of them

came from Central Java, 6% from West Java, 32%

from Bali, 33% from Jakarta, 4% from Sumatra and

14% is the rest.


3


ASEAN SENTIMENT RANKINGS

COUNTRY

SCORE

Jul 2012 Jul 2013 Jul 2014

Indonesia 37 42 50

* Jakarta 50

* Bali 46

* Central Java 60

* West Java 66

* Sumatra 51

* Others 41

Thailand 37 40 -6

Malaysia -- 46 1

Singapore -24 -12 -41

“Uniformly, the sentiment across

Indonesia was high, particularly

in comparison to its regional

friends. Encouragingly, sentiment

in Indonesia is up from July 2013

and July 2012 with optimism

reigning!”

RANKING SCORE KEY Much Worse -150

Worse -75

Same 0

Better 75

Much Better 150

SENTIMENT RANKINGS

As a way to measure and compare the results

across countries, we have created an index to

formulate an overall average sentiment score from

the first two questions. Points are assigned to each

corresponding response and compounded

accordingly. The index utilizes a scale of negative

150 to positive 150 in which a score of negative 150

denotes a sentiment of absolute pessimism; a zero

score indicates unchanged expectations from the

previous year whereas a positive 150 signifies a

very optimistic outlook. The sentiment index or

scores allow trends to be observed over time.

Uniformly, the sentiment across Indonesia was high

for the next 6 months , particularly in comparison to

its regional friends. The best sentiment was

recorded in West Java where results came from the

cities of Bandung and Bogor. This was followed by

Central Java, largely Yogyakarta, Semarang and

Solo. The lowest recorded was Others and cities

that span the archipelago.

Encouragingly, sentiment in Indonesia is up from

July 2013 and July 2012 with optimism reigning!


4


H1 2014 HOTEL MARKET PERFORMANCE

Question 1: Was the market performance better or

worse in the first half of 2014 than you expected at

the start of the year? INDONESIA

Indonesia-wide Results

Just over 50% of respondents across Indonesia felt

that occupancy was the same or better than expected

in H1 2014. Respondents were most pleased with

ADR with over 50% stating that ADR was better or

much better than anticipated. Revenue was fairly

balanced with a few more observing better

performance than worse performance.

JAKARTA

Jakarta Results

Only 30% of respondents in Jakarta experienced

better or much better occupancy in H1 2014 than was

expected. ADR performance was better with less than

40% underperforming expectations. Revenue was

worse than predicted in 50% of cases.

BALI

Bali Results

Nearly 70% of Bali respondents felt that occupancy

was the same or better than expected in H1 2014.

ADR was better or much better at more than half the

hotels in Bali. Great results for revenue with over 60%

recording better revenues than expected.

WEST JAVA

West Java Results

Good occupancy performance in H1 2014 in West

Java (hotels from Bogor & Bandung) but certainly

outdone by ADR. Over 90% outperformed

expectations in ADR in the first half of the year with

no-one recording worse or much worse ADR. Strong

revenue results also in West Java.

“Respondents were most

pleased with ADR with over

50% stating that ADR was

better or much better than

anticipated.”

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Occ ADR Rev

Much Better

Better

Same

Worse

Much Worse

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Occ ADR Rev

Much Better

Better

Same

Worse

Much Worse

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Occ ADR Rev

Much Better

Better

Same

Worse

Much Worse


5


CENTRAL JAVA

Central Java Results

Less encouraging start to the year in Central Java

(mostly Yogakarta, Semarang & Solo) with nearly

70% with worse or much worse than expected

occupancy. More balanced ADR results split in thirds

basically, better, same and worse than predicted.

Revenue was driven by poor occupancy and worse in

more than 50% of hotels.

SUMATRA

Sumatra Results

Split 3-ways, better, same and worse/much worse for

occupancy in Sumatra in H1 2014. Mostly covers

hotels in Batam, Medan and Kampar. Predominantly,

results for ADR wer better than expected. OK revenue

performance, with the market split about 50:50 on

better and worse.

OTHERS

Others Results

Occupancy was fairly evenly split with worse and

same being the most common responses, slightly

outdoing better. Others covers hotels not included

above. Good responses re ADR with less than 20% of

hotels recording lower than expected ADR in H1

2014. Revenue was better or much better in nearly

50% of hotels.

SUMMARY: H1 PERFORMANCE TO BUDGET

Occ ADR Revenue

Indonesia -4 25 8

* Jakarta -26 14 -20

* Bali 15 26 33

* Central Java -39 -9 -31

* West Java 29 75 58

* Sumatra -8 25 -8

* Others 10 42 21

The more positive the number, the more pleasantly

surprised the hoteliers were with recorded

performance in the first half of 2014 vis a vis budget.

From the summary numbers, Bali, West Java and

Others outperformed expectations across each

measure. The weakest was Central Java.


6


THE IMPACT OF THE GLOBAL ECONOMY

Question 2: Have continued global economic

uncertainties impacted hotel demand as much as you

had expected?

INDONESIA


Across Indonesia hoteliers canvassed were divided as

to whether global economic uncertainties were

impacting hotel demand. About a third have

experienced greater impact from global uncertainties

than expected, a third feel that it has impacted as

expected and a third less than anticipated.

JAKARTA

Jakarta Results

Similar results as with Indonesia as a whole.

BALI

Bali Results

Again, similar results to both Jakarta and Indonesia as

a whole. Interesting given the differences in

demographics of guests in Jakarta vs Bali.

WEST JAVA

West Java Results

Less impact of the global economic uncertainties in

West Java than the average with nearly half of

respondents seeing less than expected impact on

hotel demand.

“Across Indonesia hoteliers

canvassed were divided as to

whether global economic

uncertainties were impacting

hotel demand.”


7


CENTRAL JAVA


The impact of global economic uncertainties on hotel

demand was much more difficult to predict in Central

Java with nearly 50% of respondents feeling a greater

than anticipated effect on RND.

SUMATRA

Sumatra Results

The impact of global economic uncertainties on hotel

demand was easier to predict in Sumatra with nearly

50% of respondents reporting the same impact as

expected. Of the remaining 50% slightly more

hoteliers saw more or much more effect than

expected.

OTHERS

Others Results

Fairly even split at Others hotels across Indonesia

although more hoteliers experienced less and much less

impact than the reverse.

SUMMARY: IMPACT OF GLOBAL ECONOMY Indonesia 1

Jakarta -9

Bali 6

West Java 29

Central Java -12

Sumatra -17

Others 13

Negative scores reflect a stronger reliance on the global

market. The numbers show an even balance of

Indonesia as a whole, with Jakarta, Central Java and

Sumatra being most impacted.


8


SECOND HALF MARKET PERFORMANCE VS 2013

Question 3: What are your expectations for market

performance in the second half of 2014 compared to

the second half of 2013?

INDONESIA


Resoundingly positive outlook for the second half of

2014 vs the second half of 2013 across each of the

three measures, occupancy, ADR & revenue.

JAKARTA

Jakarta Results

Positive, positive, positive with only some predicting

falls in occupancy, ADR and revenue.

BALI

Bali Results

Slightly less optimism in Bali although around 60%

believe market occupancy and ADR will improve and

over 70% believe that revenues will increase. Around

10% or less think that performance is going to get

worse.

CENTRAL JAVA


Central Java hoteliers are also very optimistic about

H2 2014 vs H2 2013, most bullish in revenues

improving and least in ADR increases.

“Resoundingly positive outlook

for the second half of 2014 vs

the second half of 2013 across

each of the three measures”

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Occ ADR Rev

Much Better

Better

Same

Worse

Much Worse


9


WEST JAVA

West Java Results

The results from the 13 hotels in West Java were

remarkably uniform with everyone expecting

occupancy to be better and both ADR and revenue to

be better or much better. No negative or status quo

comments.

SUMATRA

Sumatra Results

Slightly more of a mixed bag from the hotels in Sumatra

with some fearing market occupancy and ADR may

decrease but none are concerned about drops in

revenue.

OTHERS

Others Results

Still very positive outlook for the hotels in the Others

category across Indonesia. They were least optimistic

about revenue increases.

SUMMARY: H2 PERFORMANCE PROJECTIONS

Occ ADR Revenue

Indonesia 36 47 49

* Jakarta 50 63 60

* Bali 47 47 58

* Central Java 51 50 63


* Sumatra 50 50 75

* Others 44 49 42

In the minds of hoteliers across Indonesia, hotel

market performance in the 6 months from July to

December 2014 should improve over the same period

in 2013.


HOT | FeatureHOT | report

10


H2 2014: YOUR HOTEL PERFORMANCE VS 2013

Question 4: For your hotel, what are your

expectations for the second half of 2014 compared to

the second half of 2013?

INDONESIA


Very good expectations for H2 2014 for each of

occupancy, ADR and revenue. That said,

expectations are slightly lower for their individual

hotels than they are for the market as a whole.

Outlook for hotel occupancy is the least bullish.

JAKARTA

Jakarta Results

Similary to the Indonesia-wide findings, hoteliers in

Jakarta are still very positive about H2 2014, but they

are less optimistic about their individual hotels than

for the market as a whole. On average they are most

expectant of ADR increases.

BALI

Bali Results

Hoteliers in Bali expect greater increases in revenue,

than occupancy and ADR in the second half of the

year. The range of 0 to 5% increases were favoured

for all 3 measures, slightly less than the 5 to 10%

range increases.

CENTRAL JAVA


The most favoured range increase for both revenue

and ADR in Central Java was 5 to 10%. Interestingly,

hoteliers were more bullish about their individual hotels

than the market in contrast to opinions in Jakarta and

Bali.

“expectations are slightly lower

for their individual hotels than

they are for the market as a

whole.”

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Occ ADR Rev

+15% +

+10% to +15%

+5% to +10%

0% to +5%

0%

0% to -5%

-5% to -10%

-10% to -15%

-15% +

HOTELIER INDONESIA | 18TH | Vol 3 | 2014 | www.hotelier-indonesia.com • 37www.hotelier-indonesia.com

11


WEST JAVA

West Java Results

In contrast to the hotels in Central Java, the hotels in

West Java project around half the increases in

occupancy, ADR and revenue for their specific hotels

over the market. The most popular range for

increasing occupancy is 0 to 5%, whereas for both

ADR and revenue the range is 5 to 10%.

SUMATRA

Sumatra Results

There were no respondents in Sumatra who thought

revenue at their hotels would fall in H2 2014. ADR

was the least favoured to increase, with around 10%

of hoteliers thinking it could in fact fall 5 to 10%.

Occupancy improvements at individual hotels

matched the expectations for market occupancy,

however expectations of increases in ADR and

revenue were greater for the market than for specific

hotels.

OTHERS

Others Results

Similarly to most markets, respondents in Others cities

were less bullish on their hotels than the market as a

whole. Slightly more optimistic about increases in ADR

and revenue over occupancy. The preferred growth

range for each measure was 5 to 10%.

SUMMARY: H2 PERFORMANCE PROJECTIONS

Occ ADR Revenue

Indonesia 36 47 49

* Jakarta 27 53 48

* Bali 35 39 49

* Central Java 69 65 65


* Sumatra 50 33 50

* Others 32 39 39

The region with the most optimistic growth estimates

for occupancy in H2 2014 was Central Java followed

by Sumatra. Central Java and West Java were the

most bullish on ADR increases and Central Java and

Sumatra for improvements in revenue.


12


OTHER MARKET SENTIMENT REPORTS

BY REGION

ASEAN

Europe

BY COUNTRY

Austria

Brazil

China

Hungary

Indonesia

Ireland

Italy

Japan

Norway

Poland

Switzerland

BY CITY / DESTINATION

Beijing

Shanghai

CONCLUSION

Country-wide, Indonesian hoteliers

are very optimistic about occupancy,

ADR and total revenue growth in H2

2014 vis a vis H2 2013. There are

some variations on how that plays

out however depending on the

location.

Uniformly, the sentiment across Indonesia was high

for the next 6 months , particularly in comparison to its

regional counterparts in Singapore, Malaysia and

Thailand.

Results for the first half of 2014 were mixed when

compared to budget, with occupancy down slightly

and both ADR and revenues up. Bali, West Java and

Others outperformed expectations across each

measure. The weakest was Central Java.

On the question as to whether global economic

uncertainties were impacting hotel demand,

Indonesian hoteliers were divided. About a third have

experienced greater impact from global uncertainties

than expected, a third feel that it has impacted as

expected and a third less than anticipated. The

numbers show Jakarta, Central Java and Sumatra

were most impacted.

Encouragingly, there was a resoundingly positive

outlook for market performance in the second half of

2014 vs the second half of 2013 across each of the

three measures, occupancy, ADR & revenue.

Likewise there was great optimism for performance

improvements at individual hotels across Indonesia

over the same period. That said, on average hoteliers

across Indonesia are slightly more optimistic about

the market’s performance that their respective hotel’s

performance. The region with the most optimistic

growth estimates for occupancy in H2 2014 was

Central Java followed by Sumatra. Central Java and

West Java were the most bullish on ADR increases

and Central Java and Sumatra for improvements in

revenue.


13


TM

ASIA PACIFIC AUCKLAND, NEW ZEALAND [email protected]

EUROPE AMSTERDAM, NETHERLANDS [email protected]

NORTH/CENTRAL AMERICA ATLANTA, USA [email protected]

BANGKOK, THAILAND [email protected]

ANDORRA LA VELLA, ANDORRA [email protected]

ATLANTA, USA [email protected]

BEIJING, CHINA [email protected]

BARCELONA, SPAIN [email protected]

ATLANTA, USA pgrayboff@ horwathhtl.com

HONG KONG, SAR [email protected]

BUDAPEST, HUNGARY [email protected]

DALLAS, USA [email protected]

JAKARTA, INDONESIA [email protected]

DUBLIN, IRELAND [email protected]

CHICAGO, USA [email protected]

KUALA LUMPUR, MALAYSIA [email protected]

FRANKFURT, GERMANY [email protected]

DENVER, USA [email protected]

MUMBAI, INDIA [email protected]

ISTANBUL, TURKEY [email protected]

LOS ANGELES, USA [email protected]

SHANGHAI, CHINA [email protected]

LISBON, PORTUGAL [email protected]

LAS VEGAS, USA [email protected]

SINGAPORE, SINGAPORE [email protected]

LONDON, UK [email protected]

MONTREAL, CANADA [email protected]

SYDNEY, AUSTRALIA [email protected]

MADRID, SPAIN [email protected]

MEXICO CITY, MEXICO [email protected]

TOKYO, JAPAN [email protected]

MOSCOW, RUSSIA [email protected]

NEW YORK, USA [email protected]

AFRICA

OSLO, NORWAY [email protected]

PHOENIX, USA [email protected]

CAPE TOWN, SOUTH AFRICA [email protected]

PARIS, FRANCE [email protected]

SAN FRANCISCO, USA [email protected]

LATIN AMERICA

ROME, ITALY [email protected]

DOMINICAN REPUBLIC [email protected]

BUENOS AIRES, ARGENTINA [email protected]

SALZBURG, AUSTRIA [email protected]

TORONTO, CANADA [email protected]

SÃO PAULO, BRAZIL [email protected]

WARSAW, POLAND [email protected]

MEXICO CITY, MEXICO [email protected]

ZAGREB, CROATIA [email protected]

DOMINICAN REPUBLIC [email protected]

ZUG, SWITZERLAND [email protected]

SANTIAGO, CHILE [email protected]

BOGOTA, COLOMBIA [email protected]

www.horwathhtl.com


HOT | Zone

JAKARTA, INDONESIA – Leading global hotel management chain Swiss-Belhotel International adds to its burgeoning portfolio in Indonesia with the soft opening of Swiss-Belhotel Sorong, West Papua – Indonesia. The hotel is strategically located in the heart of the city, and only 10 minutes drive from Domine Edward Osok Airport and The Port of Sorong, allowing easy access to central business and the government districts in the city. located off the northwest tip of Bird's Head Peninsula on the island of Papua, Sorong also known as the entrance gate to the world famous Raja Ampat Islands, Marine Park and Diving Resorts.

The soft opening on 8 August 2014 was marked with a ribbon cutting and inscrip-tion signing by the West Papua Governor, Mr. Abraham Octavianus Atururi, accompanied by The Mayor of Sorong, Drs. Ec. L. Jitmau, MM, Director PT. T Hotel International - Mr. Tommy Limbunan and representatives of Swiss-Belhotel International.

Swiss-Belhotel International Chairman and President Mr. Gavin M. Faull commented: “Swiss-Belhotel International proudly welcomes Swiss-Belhotel Sorong to our Group’s portfolio.

It’s the first international hotel in Sorong which will provide visitors to the city with services and facilities that meet international standards and this will be implemented in all aspects of the hotel's operation. Our professional team will ensure that guest expectations are exceeded, guests experience our passion and professionalism and those guests will return due to their positive experience”.

Swiss-Belhotel Sorong boasts 126 guestrooms with all the comforts you would expect from an international chain of four-star hotels. Enjoy 37-inch LED TVs, cable channels, high-speed internet access, IDD/NDD telephone, individually controlled air conditioning, coffee and tea making facilities, a mini-bar, a safety deposit box and a full range of other ameni-ties that will make any stay here the most comfortable one possible.

Swiss-Belhotel Sorong combines local hospitality with International stan-dard services and facilities including a restaurant, lounge and bar, meeting rooms for up to 330 guests, a gym and a wellness centre.

Swiss-Belhotel International has more than 120 hotels, resorts and projects in its global portfolio. It has a presence in China, Vietnam, the Philippines, Malaysia, Indonesia, Australia, New Zealand, Kuwait, Qatar, Bahrain, Iraq, Oman and Saudi Arabia and is exploring options elsewhere.

SWISS-BELHOTEL INTERNATIONAL ADDS TO ITSPORTFOLIO WITH THE SOFT OPENING OF SWISS-BELHOTEL SORONG


Accor, the largest international operator of hotels in Asia-Pacific and Indonesia, announces the opening of ibis Gading Serpong, the newest member of the ibis family in Indonesia. This newly-built hotel has 208 rooms and is strategically located in the heart of the commercial zone of Tangerang City. The hotel is a 25-minute drive from Soekarno Hatta International Airport and around 45-minute drive from Jakarta’s CBD.Gerard Guillouet, Chief Operating Officer for Accor Malaysia, Indonesia and Singapore said,

“We are excited with the opening of ibis Gading Serpong, as this hotel will mark the 33rd ibis hotel in Indonesia; one step closer to achieve the target of operating 100 Accor hotels by next year. We believe that Ibis Gading Serpong will perform well as it is strategically located in one of the most rapidly developed areas in Tangerang city with the most impressive economic growth.”

Accor now operates two hotels in Tangerang city, Mercure Serpong Alam Sutera and ibis Gading Serpong, and will open another one next month.Ibis is Accor’s renowned worldwide economy hotel brand which offers consistent quality accommodation for the best value for money. With the brand’s new concept and identity, ibis offers the ultimate comfort to hotel guests with comfortable and well-equipped rooms, as well as modern welcome areas.

The hotel offers contemporary-style rooms equipped with international standard facilities and amenities that reinforce the practicality of space and comfort. Each room offers Sweet Bed by ibis, a working desk, a 29-inch LCD TV, an in-room safe, coffee/tea making facilities, and free Wi-Fi Internet access.

The hotel’s signature TASTE Restaurant offers international buffet and several à la carte dishes. The bar and lounge are also perfect spots for both business and leisure travelers to relax and experience the various food and beverage options available throughout the day.

Irma Riesan, General Manager of ibis Gading Serpong said, “Ibis Gading Serpong is located near the shopping malls and sports center, making it an ideal accommodation for business and leisure guests looking for an international standard accommodation with full-service facilities at an affordable price. To make sure our guests enjoy the charm of Gading Serpong area, we provide shuttle bus from hotel to shopping malls starting from 6:30PM everyday.”

For guests looking for meeting venues in Gading Serpong, ibis Gading Serpong offers six flexible meeting rooms that can accommodate up to 400 people. The rooms are equipped with state-of-the-art audio-visual systems with attentive staff ready to assist.

The hotel is located near educational institutions and commercial, sports and entertainment area. Some of the important landmarks of Gading Serpong sub-district include Universitas Multimedia Nusantara (UMN), Surya Research Education Center (SURE Center), Gading Raya Golf, Summarecon Mall Serpong (SMS), Summarecon Digital Center (SDC), and the Women’s and Children’s Hospital St. Carolus Summarecon Serpong.

By joining Accor’s hotel network, ibis Gading Serpong hotel will be dis-tributed via Accor’s 16 multi-language booking websites which generated over 25 million room nights worldwide last year, and were seen by over 300 million visitors and more than 14.5 million LeClub Accorhotels loyalty members.

Ibis Gading Serpong offers Residential Meeting PackageTo celebrate the grand opening of ibis Gading Serpong, the hotel is offering a special rate of Residential Meeting Package of IDR 500,000 nett per person, per night, twin share, which includes daily breakfast and meeting facilities. Bookings can be made from today to 9 October 2014 for stays between 9 September to 31 October 2014.To learn more about ibis Gading Serpong, please visit: http://www.accorhotels.com/8826 or to make a reservation, email [email protected] .

The newest ibis hotel opens in Gading Serpong with a special residential meeting package of IDR 500,000 nett/night, per person, twin share

HOT | news

Accor opens the newest economy hotel in Indonesia – ibis Gading Serpong


HOT | destination

Ang Thong National Marine Park Ko Samui


Agoda.com showcases 8 of the highest-reviewed parks in Asia

Agoda.com, one of Asia’s leading hotel booking sites and part of Nasdaq-listed Priceline Group (Nasdaq:PCLN), has reviewed customer feedback and analyzed booking information to present Asia’s high-est rated parks and green spaces as select-ed by Agoda.com customers.

Travelers surveyed loved a wide range of green space options from lush expanses of jungle to manicured parklands. The list include huge national parks perfect for hiking or outdoor activities, marine parks for diving or kayaking, and green areas in the middle of a city that offer important historical context. All of the entries on our list have left a large enough impression on Agoda.com customers to warrant consis-tently high ratings. In addition, we’ve pro-vided some great hotel recommendations to round out a perfect trip.

Halong Bay, VietnamAverage customer rating: 4.23 out of 5Halong Bay is one of Vietnam’s most popu-lar destinations, and carries the awards and badges to match its beauty. It is both a UNESCO World Heritage Site, and along-side the Cat Ba National Park, a Special National Landscape Site. The craggy, curv-ing coastline boasts about 1,600 islands just offshore. Many with hiking trails, large caves, and vantage points that offer spec-tacular views across the ocean – especially during sunset. The most common method of taking it all in is on single- or multi-day boat tours on large junks. The 90 sq.km national park on Cat Ba Island is a must-visit, offering waterfalls, jungle, lakes, and dramatic cliffs, among other activities. Recommended hotels:1) Paradise Suites Hotel, 4*Customer say: “The location of the Halong Paradise Suites Hotel was ideal, just within walking distance to the marina for cruising Halong Bay!” – Yeo, USA2) Paradise Luxury CruiseCustomers say: “What an amazing experi-ence and what a top of the line way to see and explore the magic of Halong Bay. The impeccable organization of everything on this trip, amazed us.” – Joan, USA**Ang Thong National Marine Park, Ko SamuiAverage customer rating: 4.17 out of 5


HOT | destination


HOT | destination

Khao Yai National Park Thailand

Khao Yai National Park, Thailand

Average customer rating: 4.12 out of 5Established in 1962, the 2,100 sq.km Khao Yai National Park was Thailand’s first national park. Its location can’t be beat – only a few hours after leaving Bangkok one can be trekking through lush wilderness to a jungle waterfall. From its lowest point above sea level (100m) to its highest (1,350m), the park is home to a long list of sensitive and endangered fauna, from pythons to bears to elephants and even a famous lonely lost crocodile. An average daily temperature in the low 20’s Celsius also make it a great escape from lower, hotter areas. Many opt to rent a car or motorcycle and explore the park on their own time, but be sure to head to the visitor’s center for maps and tips before you head out.

Recommended hotels: 1) Muthi Maya Forest Pool Villa Resort, 5*Customers say: “Great resort with pool vil-las. The hotel is right next to Khao Yai Park, so the air is fresh and there is often a cool breeze. Perfect for a weekend escape from Bangkok. – Tom, Belgium2) Thames Valley Khao Yai Hotel, 4*Customers say: “Thames Valley was some-thing else. It's the most beautiful hotel that I've ever been to, comparing on the case of natural beauty. The scenery is fantastic.” – Theerati, Thailand**


HOT | destination

Osaka Castle Park, Osaka, Japan


Osaka Castle Park, Osaka, Japan

Average customer rating: 4.29 out of 5This park in the middle of Osaka is the smallest on our list. It is the beauty and historical significance, not the size, that has captured the attention of visitors. Home to various official buildings since the 1400s, it was made a park in 1931. The complex boasts an open air concert hall and several athletic fields. The cen-terpiece is Osaka Castle, which sits atop imposing stone walls and covers 15 acres. Surrounding that are over 250 acres of finely manicured garden, including moats, walking paths and hundreds of cherry and apricot trees.

Thirteen structures within the park – including gates, turrets, and the gun pow-der storehouse – have been designated Important Cultural Properties, providing a superb glimpse into Osaka’s history.

Recommended hotels: 1) Hotel New Otani Osaka, 5*Customers say: “Room is very big and com-fortable, clean and well-kept…walking dis-tance to Osaka Castle.” – Joseph, Australia2) Hotel Monterey La Soeur Osaka, 4*Customers say: “Good location, very close to public transport station…nice scenery with cherry blossom, just in front of hotel. Fast Internet in room.” – Leechin, Malaysia


HOT | destination


Taroko National ParkTaiwan

Taroko National Park, Taiwan

Average customer rating: 4.38 out of 5Most of Taiwan’s cities line the west side of the island, but Taroko National Park is located on the eastern side, away from the cities. This makes it a great destination for nature lovers. Just over 900 sq.km in size, it features waterfalls, peaks, trekking trails and campgrounds. Unique to the other national parks on this list, is that a large part of the park can be seen via train as it passes down the island’s east coast. Scenic marble and limestone cliffs are highlighted by the Taroko Gorge, a dramatic gouge in the Earth spanned by narrow bridges and ringed by hiking trails and the occasional cliff-side temple. No need to aim your cam-era to get stunning pictures here.

Recommended hotels:1) Leader Village Taroko Hotel, 3.5*Customers say: “Wonderful and relaxing…nothing beats staying at a national park.” – Cheng, Singapore2) Promisedland Resort & Lagoon, 5*Customers say: “We enjoyed our stay. We have two young kids and they loved the boat ride and pool.” – Ting-Li, Taiwan**


HOT | destination

Halong Bay, Vietnam

Located within sight of tourist magnet Ko Samui, Ang Thong National Marine Park encompasses 42 islands across 102 sq.km of deep blue ocean. Once a haven for pirates and smugglers, it was designated as a marine park in 1980 due to a fragile ecosys-tem that includes everything from turtles to monkeys to pigs. Organized boat trips (most often from Ko Samui or Ko Pha Ngan) are the best way to get here. Relax on beaches, snorkel among fish and coral, paddle around in a kayak, or explore trekking trails on some of the larger islands. Most tours include a trip to Ko Mae Ko, which offers a stunning view from its peak across the park’s entire expanse.

Recommended hotels: 1) Nora Buri Resort & Spa, 5*Customers say: “It was beautiful, the room was amazing, staff attentive, food excellent. It was a dream holiday resort.” – Amber, UK2) Bandara Resort & Spa, 4*Customers say: “We wished we had stayed here for the entire trip. Our next visit we won't bother looking anywhere else. There was lots of attention to detail and the staff were exceptional.” – Michelle, Australia**Penang National Park, MalaysiaAverage customer rating: 4 out of 5The dense and beautiful Penang National Park is located in the northwest corner of Penang. Much like the island’s famous culi-nary scene, there are big rewards for a bit of exploration. Established in 2003 and just over 25 sq.km, it’s Malaysia’s smallest and youngest national park, and is packed with things to see and do. Two hiking trails snake through rugged forest landscapes, isolated beaches are great for a quick dip or a long nap, and those with quick trigger fingers can get some great pictures of monkeys, turtles, otters, and even dolphins. For a great view of the forest from a different angle, try the 250m long canopy suspended from the trees 15m above the ground.

Recommended hotels:1) Hard Rock Hotel, 5*Customers say: “My husband and I stayed at the Kings Club and we were immedi-ately treated and pampered like a rock star…perfect for families with young children!” – Danny, Malaysia2) Bayview Beach Hotel, 4*Customers say: “Hotel and rooms were clean and large, staff was excellent, will surely be back. Great value for money.” – David, USA**

Rizal Park (Luneta Park), Manila

Average customer rating: 3.88 out of 5In the middle of the sprawling Philippine capital, Rizal Park (also called Luneta Park) is both a beautiful escape from the traf-fic and noise, and a potent symbol of the country’s tumultuous history. It takes its name from national hero Jose Rizal, author and Filipino nationalist who was execut-ed in 1896 for promoting sweeping social reforms during the Spanish colonial era. The 140 acre park is located next to the famous Intramuros walled city. It is one of the most popular spots in Manila for locals to picnic, exercise, and relax among gardens and greenery. Adjacent to the park are the Museum of the Filipino People, Department of Tourism, and the National Library. An impressive monument to Rizal stands on the western end. Trivia note – all road dis-tances in the Philippines are measured from Kilometer Zero, just across the street from the Rizal Monument.

Recommended hotels: 1) Manila Hotel, 5*Customers say: “When in Manila this is a must stay - the hotel is classically elegant with modern additions. We loved it here.” – Claire, UK2) Hotel H2O, 4*Customers say: “We had an absolutely mar-velous stay in this unique hotel…the compli-mentary room designs, colors and furnish-ings provide a pleasant atmosphere to enjoy the experience.” Mark, USA

To connect with Agoda.com and learn about special deals and promotions on hotels worldwide, like us on Facebook or follow us on Google+, Instagram, or Pinterest.

About Agoda Company Pte Ltd:Agoda Company Pte Ltd (Agoda.com) is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Agoda.com is part of the Priceline Group (Nasdaq:PCLN). Agoda.com's network includes more than 360,000 hotels worldwide. The multina-tional staff of more than 1,400 profession-als, located throughout the world, provides a first-rate reservation service that uniquely combines local knowledge and local connec-tions to provide the best hotel deals to both business and leisure travelers. A member of the Pacific Asia Travel Association (PATA), Agoda.com's aim is to promote travel by making it more afford-able and more accessible to more people. AGODA® is a registered trademark of AGIP LLC, used under license by Agoda Company Pte. Ltd.


Hallasan National Park, Jeju-do, South Korea

Average customer rating: 4.39 out of 5Hallasan National Park is both a UNESCO Biosphere Reserve and World Heritage Site. It is located on Jeju Island, South Korea’s southern-most province. The 153 sq.km park is famous for its dramatic geological features, among them Manjanggul Lava Tube (the world’s largest), Sunrise Peak, and several impressive caves. Adventure seekers can climb South Korea’s highest point, Mt. Halla, for great views and to see Baekrokdam Lake at the top. The visitor’s center is a great place to start. They can get you well acquainted with the park, including lectures, guided hikes, and classes for the kids.

Recommended hotels:1) Ocean Palace HotelCustomers say: “Awesome.... The hotel was perfect and good decoration. Big room, very clean and wifi was free.” – Chanak, Thailand.

Hotel Neighborhood JejuCustomers say: “Room is huge!! Very well fur-nished with cooking utensils. Staff is friendly and able to communicate in English. The view from the hotel is great too!!” – Ng, Hong Kong**

Hallasan National Park Jeju-doSouth Korea


HOT | Spot


Mantra Nusa Dua


Mantra Nusa Dua is one of the brand new hotel which is con-veniently located in the popular Nusa Dua / Benoa area. The hotel itself offers a high standard of service and amenities to suit the individual needs of all travelers. With only 10 minutes' drive from the centre of Nusa Dua, each of their guest is pampered with facilities like restaurant, Wi-Fi in public areas, family room, elevator, laundry service/dry cleaning. The splendid point of this hotel is their rooms. Rooms at the Mantra Nusa Dua are spacious and comfortable, and offer slippers, a flat-screen TV and a mini bar. All rooms feature a private bathroom including a bathrobe and amenities.

Each of their guestroom is elegantly furnished and equipped with handy amenities. If you’re staying at this hotel, get yourself to enjoy the hotel's recreational facilities, including fitness center, pool (kids), garden, outdoor pool, massage, before retiring to your room for a well-deserved rest. Mantra Nusa Dua is an excellent choice from which to explore Bali or to simply relax and rejuvenate.


HOT | SpotMantra Nusa Dua


HOT | team

DoubleTree by Hilton Johor Bahru announced the appointment of Freddie Coleman as Director of Operations and Amarinder Sadana as Director of Business Development, for the second DoubleTree by Hilton property in Malaysia.

Both Coleman and Sadana carry with them extensive experience in the hospitality and hotel industry to the new DoubleTree by Hilton Johor Bahru which is open in July 2014. DoubleTree by Hilton Johor Bahru widens the brand’s footprint in Malaysia, bringing it closer to the heart of the Malaysia’s second largest business district after Kuala Lumpur where the brand also has presence.

About Freddie ColemanOriginating from Sabah, Coleman car-ries with him more than 20 years of hotel management experience under his belt. He was the Director of Operations and Director of Food & Beverage at Thistle Johor Bahru prior to his appointment at DoubleTree by Hilton Johor Bahru, where he is tasked with leading and strategizing various operational activities and will also focus on new business development opportunities.

Freddie Coleman and Amarinder Sadana Appointed as Directors at DoubleTree by Hilton Johor Bahru

“This is a great opportunity for me to helm the Operations team and will strive to achieve the highest possible guest satisfaction and brand image,” said Freddie, who holds Master Degree in Tourism and Hospitality Management in 2012 from Gibaran Graduate School of Business in Australia.

About Amarinder SadanaHaving worked in Malaysia since 2012, Sadana draws from more than 11 years of international Hospitality experience across hotel operations, revenue management and sales in notable companies, including Starwood Hotels & Resorts, Intercontinental Hotel Group, Lemontree Hotels & Resorts and The Carlson Group of Hotels.

As Director of Business Development at Doubletree by Hilton, he is responsible for building the DoubleTree by Hilton marque through the brand’s latest venture into Johor Bahru, Malaysia, while ensuring guests’ experience are at the utmost levels.

He is also tasked with forging and maintaining effective partnerships between the brand and entities in and around Johor Bahru, such as Legoland and Iskandar Malaysia.

DoubleTree by Hilton Johor Bahru, which is located in Johor’s Central Business District, features 335 guest rooms and apartment-style suites, and is the ideal hotel for business and leisure travellers. Reservations can be made via its website, johorbahru.doubletree.com.

Hilton Worldwide and DoubleTree by Hilton today announced the appointment of indus-try veteran Simon McGrath as the General Manager of their second DoubleTree by Hilton hotel in Malaysia.

McGrath, who was instrumental in the rebrand-ing of DoubleTree Resort by Hilton Phuket - Surin Beach in Thailand, brings over three decades of experience in the international hos-pitality industry. He has held several senior management roles with prominent hospital-ity brands in many countries around the globe including Australia, New Zealand, Vanuatu, Thailand, Singapore and Malaysia.

“I am honoured and excited to lead DoubleTree by Hilton Johor Bahru and look forward to serv-ing as the captain of a new team to further build on Doubletree by Hilton’s presence in Malaysia after a successful entry in Kuala Lumpur,” said McGrath on his appointment. McGrath is also the former Vice President of Tourism Accommodation Australia (2011 -2012)

“The mass recruitment initiative builds upon

DoubleTree by Hilton’s rep-utation as an employer of

choice,” said McGrath.

“As much as we value expe-rience, we are committed to sourcing people based on attitude and overall

“team fit” and then provid-ing the intensive training

which underpins our CARE philosophy of Creating A

Rewarding Experience for our team members.”

The brand’s commitment to the development of individuals can also be seen by a recent initia-tive by Hilton Worldwide. At the 2014 World Economic Forum's Annual Meeting, Hilton Worldwide announced its global commitment that aims to impact at least one million young people by 2019 by helping them to reach their full potential.

Online reservations to stay at DoubleTree by Hilton Johor Bahru are now available. Those who wish to make their reservations may do so via the hotel’s website, johorbahru.doubletree.com.

Simon McGrath Appointed as General Manager of DoubleTree by Hilton Johor Bahru


HOT | team


HOT | talksTHE ROYAL SURAKARTA HERITAGE SOLO JOINS ACCOR’S MGALLERY COLLECTION OF UNIQUE HOTELS

Accor strengthens its leadership in upscale hotel segment in Indonesia with this heritage landmark join the MGallery Collection in Solo, Central Java

Accor, the largest international hotel operator in Asia-Pacific and Indonesia, strengthens its position in the Indonesian upscale hotel market by intro-ducing The Royal Surakarta Heritage Solo as the newest member of the MGallery Collection. Accor successfully acquired the management contract of this hotel as the first MGallery hotel in Central Java and the fourth in Indonesia - joining the ranks with distinctive and renowned MGallery hotels such as Amarterra Villas Bali Nusa Dua, The Phoenix Hotel Yogyakarta and The Royal Beach Seminyak Bali. Gerard Guillouet, Chief Operation Officer for Accor Malaysia, Indonesia and Singapore says, “We are proud to have The Royal Surakarta Heritage Solo join the MGallery Collection as this hotel, with its unique Javanese influence throughout its architectures and décor, is considered a heritage landmark for Central Java. MGallery is Accor’s hotel collection of select-ed properties, all established with a unique story, distinguished architect and designs, and situated in the most beautiful locations

The Royal Surakarta Heritage hotel has 150 elegant rooms, with sophis-ticated hotel amenities, broadband connection and is strategically located in the heart of the city in the busiest district of Solo - Jl Slamet Riyadi No 6 - and surrounded by government offices, major banks and other historical landmarks.

The hotel is also near the two famous Royal Palaces of Mangkunegaran and Kasunanan, traditional market Pasar Klewer and the main central dis-count market, Pusat Grosir Solo. From the hotel façade to in-room interiors, The Royal Surakarta Heritage Solo reflects the richness of the traditional Javanese building ornaments. The hotel façade has Batik glass motives and the metal engraftment pillars to the safeguard ancient “Kraton Arca” statues.

Throughout the breath-taking lobby, guests will discover a treasure trove of Javanese cultural references such as Wayang, Loro Blonyo, Punakawan, Truntum batik motives, and many more distinctive symbols which embrace the greatness of the Javanese cultural heritage.

The Royal Surakarta Heritage Solo is a record holder for a hotel with the most Batik elements on its interior, recorderd by Indonesian Record Authority

(Museum Rekor Indonesia, Hotel berinterior kebudayaan Jawa den-gan Nuansa Batik No 3931/R.MURI/x/2009).

The hotel’s signature SRIKANDI (the Javanese heroine legend) Restaurant is a perfect spot for both business and leisure trav-ellers to experience traditional Solonese flavour’s with cosmo-politan touch. For guests looking for superb meeting venues in Solo,

The Royal Surakarta Heritage offers three flexible, hi-tech meet-ing rooms that can accommodate small-to-medium events and pri-

vate functions for up to 450 people. The rooms are equipped with state-of-the-art audio-visual systems and manned by attentive staff. All meeting rooms are available at the mezzanine floor which is also a place to display one of the largest collections of Topeng (traditional mask) in Solo and other Javanese cultural trademarks.

To learn more about The Royal Surakarta Heritage, please visit: http://www.accorhotels.com/gb/hotel-9239-the-royal-surakarta-heritage-solo-mgallery-collection/index.shtml or to make a reservation, please call (+62) 271 666111.

“The introduction of this hotel reflects our commitment to maintain the leadership position in the upscale market seg-ment in Indonesia. We are committed to develop and expand this hotel segment in Indonesia and currently manage 9 luxury and upscale hotels in Indonesia with an aim of operating up to 15 hotels in this segment in the next three years.” Located in the heart of of Javanese culture, The Royal Surakarta Heritage hotel Solo is one among several successful take over by Accor Indonesia. Driven by stronger trust of the owning company, the Group won the bid to take over the management of the hotel from previous operator. Other succesful take over includes MGallery Amarterra Villas Nusa Dua (Bali), Royal Beach Seminyak Bali and Pullman Jakarta Indonesia.

multimayakahardware and home appliances specialist

JAKARTA 1. Kawasan Industri Pulogadung, Tel. (021) 46832522 (hunting) Fax. (021) 46826823 /(021) 46828645 / (021) 460 2823 2. MGK Kemayoran Tel. (021) 2664 7190 Fax. (021) 2664 7191 3. Fatmawati Tel. (021) 75908858, 75908861 Fax. (021) 75908941 BANDUNG Tel. (022) 4267788/99 Fax. (022) 4230474 CIREBON Tel. (0231) 205519 / (0231) 201 909 Fax. (0231) 204580 SEMARANG Tel. (024) 8418620/21 Fax. (024) 8314982 SURABAYA Tel. (031) 5349414 (Hunting) Fax. (031) 5349413 DENPASAR Tel. (0361) 417079 / (0361) 417077 Fax.(0361) 417098 / (0361) 417078 MEDAN Tel. (061) 687 1619 Fax. (061) 4521660 BALIKPAPAN Tel. (0542) 7209575 / (0542) 720 9573 Fax. (0542) 7261276 MAKASSAR Tel. (0411) 4720 259 Fax. (0411) 449104 PONTIANAK Tel. (0561) 742699 / (0561) 742128 Fax. (0561) 742737 BANJARMASIN Tel.(0511) 4412271 Fax. (0511) 3362947 SAMARINDA Tel.(0541) 270175 Fax. (0541) 271464 PALEMBANG Tel. (0711) 717148 Fax. (0711) 715592

BATAM Tel. (0778) 472318, 472319, 472062 Fax. (0778) 472024 LAMPUNG Tel.(0721) 486764 Fax.(0721)474357 YOGYAKARTA Tel. (0274) 521559, 562680 Fax. (0274) 584379 PURWOKERTO Tel. (0281) 640667 Fax. (0281) 632829

Authorized Service Dealers

Service Centres


HOT | design

BANGKOK, THAILAND - BLINK Design Group has been honoured at the prestigious 2014 Asia-Pacific Hotel Awards in the Best Hotel Interior, Thailand category for its benchmark-setting work on the recently opened Regent Phuket Cape Panwa.

BLINK founder and Senior Creative Director Clint Nagata said he was delighted to receive the Highly Commended award, the latest addition to a growing list of gongs netted by the flagship Phuket resort created as the first serious statement of intent from the legendary Asian luxury hotel brand as part of its rebirth.

"It's always nice to be recognised for good work, and this is certainly one of the most prestigious and credible awards in this part of the world, so we say thank you and will do our best to continue to set stan-dards, question orthodoxies and push boundaries," Mr Nagata said.

Regent Hotels and Resorts President Ralf Ohletz Count von Plettenberg added: "BLINK's award is fully deserved. Regent Phuket was the first property to be launched as we set about the rebirth of Regent, one of the great hospitality brands. It was essential to set the tone and find the right bespoke luxury design language for the group.

"We feel this has been achieved and we are pleased to be working with BLINK on other projects in a spirit of understanding and creativity. We share the same commitment to hotel design inspired by and evolving out of a sense of place and a deep understanding of the location's culture and design vernacular.

"I'm pleased to say we make natural partners. I con-gratulate Clint and his team on this fine achievement and look forward to great things ahead."

The award recognises BLINK's timeless tropical modern design melded with a subtle sense of cultural heritage, lending Regent Phuket Cape Panwa an understated ele-gance suffused with a genuine sense of place yet avoiding cliché. This was achieved in BLINK's trademark manner: deep-dive research into the location, history and design vernacular of the project, coupled with the power of instinct and a brainstorming process where all ideas are heard.

Subtle accents from Phuket's cultural and design vernacular pervade the resort.

BLINK'S KEY ROLE IN REGENT REBIRTH APPLAUDED AS FLAGSHIP PHUKET RESORT PICKS UP TOP INTERIOR DESIGN AWARD


Last year, BLINK won the Silver Award in the Hotel Space category at the 2013 Asia Pacific Interior Design Awards (APIDA) for its work on Regent Phuket Cape Panwa.The USD42 million Regent Phuket Cape Panwa also received distinction as a finalist in the Best Resort category at the presti-gious 33rd annual Gold Key Awards for Excellence in Hospitality Design last year.

A shaft of sunlight unleashes a subtle sym-phony of golden notes and a modicum of 'magic hour' when viewed through the prism of BLINK's design. For high res image please click here.

International Hotel Awards chairman Stuart Shield congratulated BLINK on its achievement, adding that the awards were created to recognise excellence in the hotel and property industries worldwide.

BLINK has been an important force behind the rebirth of Regent Hotels, with work continuing across three other Regent hotels in Bali and Taipei - as well as on the new Regent Place brand in Xi'an, China.

Mr Nagata said the award was a credit not just to BLINK's team but also to the vision of the Regent Hotel Group, "outstanding partners we are honoured to be working with."

"Our goal was to create a timeless modern tropical luxury resort that had a sense of a beachside residence," he said. "After all, the guests are coming to Phuket, not just a Regent resort, and it was essential for us to ensure that this experience was communicated to them and enhanced by their stay."

Mr Nagata said creating a true and tan-gible sense of place by incorporating local arts and traditions inspired the interior design.

Timeless lines, contemporary spirit and an ever-present echo of the past are evoked by BLINK's deft touch.


The Oberoi, Dubai, The Oberoi Group’s first hotel in the UAE which opened in June 2013, has been named the Middle East’s Leading Luxury City Hotel at the prestigious World Travel Awards and has also been voted Best New Business Hotel by readers of Business Traveller Middle East. The two awards follow the recent announce-ment that The Oberoi, Dubai was ranked number one hotel world-wide for service by ReviewPro.

Mr. P.R.S. Oberoi, Executive Chairman, The Oberoi Group said, "I am very proud that The Oberoi, Dubai has been voted the Middle East's Leading Luxury City Hotel and also the Best New Business Hotel. Dubai is a very competitive market with many outstanding hotels. For The Oberoi, Dubai to be recognized in this manner within its first year of opening is very good news indeed.

The award illustrates Oberoi Hotels & Resorts dedication to offering guests world-class facilities and the best service. Our people have worked passionately to make The Oberoi, Dubai a success by ensur-ing guests receive warm, personalized and caring service. Our people are our biggest asset and I dedicate this award to them. I must also thank Sheikh Adel Aujan, Chairman of the Aujan Group, the owner of the property, for his Group's confidence in us. We look forward to bringing the Oberoi luxury experience to more markets in the Gulf and are currently working to develop and open an Oberoi beach resort near Dubai soon.”

For a complete list of winners visit http://www.worldtravelawards.com/winners2014-10

To make a reservation to experience the award-winning service at The Oberoi, Dubai please call +971 4 4441444 or email [email protected].

About Oberoi Hotels & ResortsOberoi Hotels & Resorts are synonymous the world over for providing the right blend of service, luxury and quiet efficiency. Internationally acclaimed for all-round excellence and unparalleled levels of service, Oberoi Hotels & Resorts have received innumerable awards and accolades. A distinctive feature of the Group's hotels is their highly motivated and well trained staff who provide exceptionally attentive, person-alised and warm service. The Group's luxury hotels have established a reputation for redefining the paradigm of luxury and excellence in service amongst hotels around the world. About World Travel Awards and Business Traveller Middle East Awards The World Travel Awards have been established for 21 years and have been described as the 'Oscars' of the travel and tourism indus-try by The Wall Street Journal. The World Travel Awards recognize and reward excellence in products and services and are voted for by travel industry professionals. The Business Traveller Middle East Awards highlight the best operators in the hospitality sector and are voted for by discerning and well-travelled readers of the magazine, the region’s leading publication for corporate travellers.

The Oberoi, Dubai voted “Middle East's Leading Luxury City Hotel” at World Travel Awards 2014 and also voted “The Best New Business Hotel’’ by Business Traveller Middle East Awards

"The Oberoi, Dubai brings an ethos of service without compromise. This recognition shows that we have consistently delivered the service promise that the Oberoi brand is renowned for worldwide. This award is testament to the passion and commitment each one of us at The Oberoi, Dubai share towards an exceptional guest experience. Oberoi Hotels & Resorts have received innumerable awards and accolades including being named the World's Best Hotel Brand by the readers of Travel + Leisure in the World's Best Awards, 2013, so we are proud to continue this legacy". Mr. Karim Bizid, General Manager of The Oberoi, Dubai, said.


HOT | brandLUXURY

GHM's fourth luxury property on Bali -- the 34-villa Chedi Club Jimbaran Bali, first general manager.

GHM Appoints Walter Hess First GM of Chedi Club Jimbaran Anticipating the launch of its fourth luxury hotel on Bali, GHM has named Walter Hess general manager of The Chedi Club Jimbaran Bali, set to open its doors later this year. Hess will draw on more than two decades of experience at a constellation of five-star hotels on four continents to shepherd the debut of the 34-villa property at Jimbaran Bay. A 44-year-old Swiss native with a promi-nent career in destinations as diverse as the Caribbean, Canada and Costa Rica, Hess arrives in Bali off his most recent post as resident man-ager at the highly acclaimed Nam Hai in Hoi An, Vietnam. He received his hospitality training in Hotel and Restaurant Management from the prestigious École hôtelière de Lausanne, and spent five years honing his skills in the food and beverage arena at hotels in Geneva and Bern before relocating to Malaysia to work at the Hyatt Regency Hotel in the state of Johor. Between 1997 and 2009, Hess caught his stride in key positions in the rooms divisions of a string of five-star Four Seasons hotels, where he climbed the ranks from front desk supervi-sor to director of rooms. After a two-year stint as Executive Assistant Manager of the One & Only Reethi Rah in the Maldives, Hess joined Singapore-based hotel group GHM in 2012. “Anytime we can promote from within, we do,” said GHM President Hans R. Jenni.

“Walter Hess knows GHM, knows the GHM guest, and with his experience, he will be a good fit for this destination. At Jimbaran, our guests-to-come will immediately realise the benefits of a seasoned GHM manager at the helm.” Walter Hess


HOT | team

Chedi Club Jimbaran

Encompassing 34 butler-serviced pool villas nestled within a 22,000-square-metre estate -- the work of noted architect Robert Nation and Indonesian interior decorator Jaya Ibrahim -- The Chedi Club Jimbaran will be GHM’s third hotel to open within the span of a year, following the debut of The Chedi Sakala in November 2013 and The Chedi Andermatt in December 2013. Hess is fluent in German, French and English, and conversant in Spanish and basic Japanese.

GHM Established in 1992, GHM (General Hotel Management Ltd.) is known for conceptualising, developing and operating an exclusive group of hotels and resorts. With an expansive portfolio and more projects in the pipeline, GHM prides itself in providing guests with an unrivalled lifestyle experience. Each GHM property is an original. A symbiotic relationship between the hotel and the local culture enables GHM to provide guests with a genuine, close-up experience of the best each destination has to offer. The signature GHM style melds contemporary interpretations of Asian designs and dis-tinctive local touches to create inspired, memorable spaces.


HOT | team


HOT | Gallery



Food&HotelAsia2014 (FHA2014), Asia’s largest and much-anticipated mega biennial food and hospitality tradeshow, closed today on a high. Attendees to the show had an exhilarating week closing deals, forging new partnerships, making new business contacts and learning about the latest trends in the industry. The trade event, co-located with Wine&SpiritsAsia2014 (WSA2014) at the Singapore Expo, also echoed the sentiments at FHA.

Said Mr Stephen Tan, Chief Executive of Singapore Exhibition Services (SES): “We are pleased to see the show flourishing over the years, and is now a renowned platform that brings tremendous value to our exhibitors and visitors. With the show growing with each edi-tion, our team will continuously innovate in order to meet with rising and evolving expecta-tions from all participants.”

Organised by SES, the event showcased an impressive spread which ranged from the finest and most unique food ingredi-ents and products, food service equip-ment and technology, hotel amenities, hos-pitality technology to wines and liquors from a mix of old and new regions.

The 19th edition of the show started off by setting new records. Spanning an immense area of 102,000sqm, it was the first event to fully occupy Singapore’s biggest exhibition venue. The show had 3,213 exhibitors, the largest assembly to date, and 63 group pavil-ions. It attracted 64,826 attendees, 43.1 per cent of them from overseas.

This astronomical congregation included trade visitors, exhibiting staff, conference speakers and delegates, and judges and competitors.

Deals struck on the show floor with many more still under negotiation Exhibitors in the Singapore Pavilion are very pleased, said Mr

Sunny Koh, Chairman of the Membership & Industry Groups Function Committee of the Singapore Manufacturing Federation (SMF), which co-ordinated the pavilion jointly with International Enterprise (IE) Singapore andhosted 142 buyers from all over the world.

“The event was very successful for the exhibi-tors. They met good buyers, especially the hosted buyers, and this translated into sales,” he added. Encouraged by the result, SMF has booked a space of 1,500sqm for FHA2016 – a 24 per cent increase from this year.*Refer to Annex A for details of the Singapore Pavilion German company SYS Systemfiltration, the producers of the Vito Oil Filter System and oil tester reported that it had closed a deal worth €100,000 with an Australian company, and another worth €33,000 with a Singapore seafood chain. A €70,000 deal with a China company is pend-ing.

“We have sold more than 100 units in the first three days of the exhibi-tion, an average of 30 per day,” said Mr Michael Theiss, sales director of SYS Systemfiltration, a third-time exhibitor at FHA.

“People are now not looking for basic technolo-gy but innovation and a touch of green for theirbusiness. So they come to us. FHA is the most important event in Asia for our company.

It has helped us to touch base with our poten-tial buyers and to meet our partners from all over Asia.”

Keng Sheng Engineering sold two process cookers for S$450,000 and S$325,000 respectively yesterday (April 10). Earlier, within minutes of the official opening of the show, Dutch hotel room products manufac-turer Bentley Europe concluded a deal with Tritunggal Adyabuana, an Indonesian hotel and restaurant supplies company, for 1,000 Sirocco hair dryers.

Malaysian exhibitor Unox (Asia), which sup-plies Unox Italian ovens and took part in FHA for the third time, said it was “selling out almost everything”. “FHA2014 has exceeded our expectations,” said its regional manager, Ms Kuah Soo Shang. “We have customers who want to do upfront cash payments. The price range is approximately between S$1,000 – S$15,000 per transaction. We have a lot of Singapore buyers.”

Quality buyers from Asia-PacificThere were many positive remarks over quality buy-ers at the show and exhibi-tors wanting to come back for FHA2016. Said Mr Christopher Rees, Senior Trade Commissioner of the Australian Trade Commission, represent-ing exhibitors at the Australian Pavilion:

“We had a good mixture of Australian companies which have an estab-lished presence in the market and companies that are trying to break into the market,” he added.

“They are happy with the show. The estab-lished companies had a chance to meet their distributors while the others met good visitors from many countries including China, India, Indonesia, Malaysia, Thailand and Vietnam. They were serious buyers, who knew what they want. Clearly, the show has a regional pres-ence which many exhibitors are happy about.”The sentiment about quality buyers at the show was also shared by others.

Food&HotelAsia2014 and Wine&SpiritsAsia2014 Conclude with Sealed Deals and New Business Leads for Industry Participants

The 19th edition of the show started off by setting new records. Spanning an immense area of 102,000sqm, it was the first event to fully occupy Singapore’s biggest exhibition venue.

HOT | review


Mr Gregory Chantereau, export manag-er of Clovis Wines, a first-time exhibitor at WSA2014, said: “We came to the show to look for new importers to develop our range and network. We met about 15 good buyers from the region each day. We have selected two distributors, one from Singaporeand the other from Malaysia.”

Ms Mimi Murphy, Vice-President of Scheidigger Trading Company from the United States, said the show was “very good”. “It is an opportunity to meet our many customers from Southeast Asia and show them our latest products.

At the same time, we meet new buyers. We met about 60 buyers here. It would be great if we get about 10 new customers from among them.”

Mr Tan said: “We wel-come these positive sentiments from the trade. We will endeav-our to continue to raise the level of the show, and to bring quality buyers with strong pur-chasing power.”

Satisfied visitors were all praises for the tradeshow Franco Ho Swee Fook, Honorary-advisor and Life Member of the Chef Association of Malaysia sourced for inspirations for his kitchen at the show with his entourage of younger chefs to learn about different equipment available in the market.

“FHA has always been professionally organised, with a wide variety of new kitchen technologies available. The show offers a great learning experience for all. I will definitely encourage my colleagues to come to FHA2016,” said Ho.

A regular visitor to FHA, Chris Glaessel, Managing Director of CIR | VIS (Food & Beverage | Hospitality Consulting) visits the show to be kept updated with the new products and technologies available in the marketplace.

“FHA has proved to be an effective plat-form to reconnect with industry pro-fessionals from around the world. The various competitions held alongside also added excitement to the exhibition.”

“This is the third time I am visiting FHA because it gives me the opportunity to meet existingsuppliers, and source for new ones. FHA has a fine selection of food and beverage sup-plies, and that makes coming down to this show very worthwhile,” said Deza P. Onesa, Category Manager of Puregold Duty Free, Inc., who notices that the show is bigger compared to previous years.

FHA International Conference a platform of knowledge sharing The exhibition was accom-panied by an International Conference with

speakers focusing on key topics and issues faced by the F&B and hospitality industries, including new ways to deal with the manpower shortage, managing hotel operations and rev-enue optimisation strategies; managing F&B operations and food concepts; and latest tech-nologies for the hotel and F&B sectors.

Delegates were pleased with the selection of topics and speakers. HJH Rohani Bte HK AWGSalleh, Restaurants Service Manager of Orchid Garden Hotel enjoyed all the seminars andworkshops.

“All the sessions are extremely useful. The speakers are very experienced and could deliver in details how to develop and improve our business. I hope that FHA international conference will not only be held in Singapore but also in other ASEAN country.”

“Being in the hotel industry for several years has taught me that constant update and inno-vation is the only way to be sustainable in the market. This conference has given me the insights and trends that I am looking for.

Good line-up of topics and speakers. Keep up the good work!” said Libby Federico, Director of Sales and Marketing of The Pearl Manila Hotel.

Renowned competi-tions for the culinary profession There were world-class competitions, such as the FHA Culinary Challenge (FCC) which saw more than 800 chefs from all over the world bat-tle in the Individual Challenge, Dream Team Challenge and Gourmet Team Challenge.

The National Team Challenge held every four years, also returned to the FCC this year.

In addition, there were the Asian Pastry Cup held in conjunction with Bakery&Pastry, the FHA Barista Challenge and first-ever FHA Latte Art Challenge. The RIPE-WSA Cocktail Challenge and the WSA Wine Challenge were also held alongside the event.

*Refer to the list of competition winners in Annex B FHA2016 and WSA2016 will return to Singapore Expo on 12 – 15 April 2016

HOT | events

“FHA has always been professionally organised, with a wide variety of new kitchen technolo-gies available. The show offers a great learning experience for all. I will definitely encourage my colleagues to come to FHA2016,” said Ho.


Tree of Life Resort & Spa, a luxurious hotel brand in India has increased online revenue with eRevMax through streamlining distribution process and reaching out to luxury travellers through niche sales channels. The Jaipur based resort is using RateTiger to manage their rate and room inven-tory updates in real-time across online sales channels, and receive reserva-tion data to their PMS; all from a single, integrated solution.

A popular destination amongst HNIs (High Net Individuals), Tree of Life is selling 14 villas across 16 sales channels. RateTiger helps hotels sell rooms from an allocated inventory pool across multiple channels simultaneously from a single platform, making online distribution completely automated to save time. All reservations made on online travel sites are captured, and available inventory is automatically redistributed for the hotels to sell last-room availability thus eliminating the chance of overbooking.

The Luxury travel segment in India is growing by 20 -25% annually. Travel remains the first choice for around 43% of high net worth individuals (HNIS) in India, when it comes to lifestyle experiences. Tree of Life is lever-aging eRevMax Channel Ecosystem’s superior connectivity with global OTAs as well as dedicated luxury sales channels to reach out to specific target groups and regions. “We have seen an amazing growth year-on-year of revenue coming to us through Online Travel Agents.

Keeping in mind that this is the future, it was imperative for us to gear our-selves for the continuous growth to come. RateTiger has helped us connect with many important OTAs and has definitely helped increase our business base from this channel immensely. Updating rates and inventory has never been easier. The user-friendly interface and efficient support team add to the pleasure of using this product,” said Akhil Anand, Group Head, Tree of Life Resorts and Hotels.

"RateTiger by eRevMax helps Tree of Life Resorts & Spa to manage distribution to an optimized mix of channels - the use of pooled inventory solution automatically decrements availability as bookings are converted, thereby ensuring no manual interference is required. In addition, they can improve online exposure and optimize revenue by reaching out to new markets through our Channel Ecosystem,” said John Seaton, VP – Sales, EMEA & APAC, eRevMax.

RateTiger, from eRevMax, is a fully integrated channel management and connectivity solution that entirely automates the connection between hotel inventory systems and distribution channels, regardless of business model, connectivity type or geography.

Indian Luxury Resort improves online revenue with eRevMaxTree of Life Resorts and Hotels endorses RateTiger channel management solution

HOT | product


HOT | events calendar

The 3rd Annual South East Asia Hotel Expansion Summit 2014October 29 @ 8:00 am - October 30 @ 5:00 pmJakarta, DKI Indonesia

Hotel Management and Technology Indonesia Conference 2014November 13 @ 8:00 am - 5:00 pmJakarta,

Zuchex Indonesia 2014November 13 @ 10:00 am - November 15 @ 7:00 pmHall B – Jakarta Convention Center (JCC), Jl. Jend. Gatot Subroto, Jakarta , DKI 10270 Indonesia

Equip’Hotel in 2014November 16 @ 8:00 am - November 20 @ 5:00 pmParis expo Porte de Versailles, Paris expo Porte de Versailles , Paris, France

Hospitality Investment World Thailand 2014November 18 @ 8:00 am - November 20 @ 5:00 pmCentara Grand Bangkok, 999/99 1 Pathum Wan, , Thailand, Bangkok , 10330 Thailand

3rd Annual Indonesia Real Estate 2014 Conference – JakartaNovember 26 @ 8:00 am - November 27 @ 5:00 pmShangrilla Hotel, Kota BNI JL. Jend. Sudirman Kav. 1, Jakarta, , Indonesia, Jakarta , DKI 10220 Indonesia

IFFT/Interior Lifestyle Living 2014November 26 @ 8:00 am - November 28 @ 5:00 pmTokyo Big Sight, in West hall 1, 2 and the Atrium, Tokyo, Japan

SAVE THE DATE

See more at: http://hotelier-indonesia.com/events/


M. +62.817.474 .2585T. +62.361.210.6424

[email protected]


Knowledge for the world business leaders

C L A R I D E N

3RD ANNUAL

Managing Regulatory Uncertainties & Realizing StrategicCommercial, Financing & Operational Opportunities

16 February 2014 - Indonesia Mining Golf Game17 - 18 February 2014 – Main Conference

19 February 2014 – Post Conference MasterclassesBali, Indonesia

Alvin Cheng

Executive Director & CEO

Lippo Mall Indonesia Retail

Trust

Ishak Chandra

Managing Director (Corporate

Strategy and Services)

Sinar Mas Land

William Bright

General Manager

P.T. Jakarta Land

Kahlil Rowter

Adviser

Indonesia Ministry of

Finance

Prof Danang Parikesit

Special Staff

Ministry of Public Works

Todd Lauchlan

Country Head

Jones Lang LaSalle

Indonesia

Ade Putra Rusly

Managing Director & Chairman

Duta Rapira Consulting

Jakarta Institute of Real

Estate and Urban

Development

Bernanto Soerojo

Director

NAI Indonesia

Nugi Nugraha

Vice President Customer and

Retail Business Risk

PT Bank Negara Indonesia

(Persero) Tbk

Jonathan Gunawan

Director

Synthesis Development

3rd Annual Indonesia Real Estate Conference is an interactive and dedicated 2-day forum bringing developers, advisors, and investors together to learn and discuss key concerns, challenges, and opportunities in Indonesia’s Real Estate industry post election and into 2015.

PLUS! Attend Separately Bookable Post Conference Workshops

on 28 November 2014

WORKSHOP A:

Latest update on New Land Law: Managing and

Navigating Land Acquisition and Licensing Hurdles for

Property Development in Indonesia

WORKSHOP B:

Establishing and Managing Successful Joint Venture

Partnerships with Local Partners

Easy Ways to Reserve Your Seat Today!Enter Promotional Code: C4142HotelierOnline Registration: http://www.claridenglobal.com/indonesiareal-registration.php?id=24 Call: +65 6899 5030Fax: +65 6567 4328Email: [email protected]

Group Discounts Available! Enquire at [email protected]

Official Media Partner

FEATURED SPEAKERS


HOT | notes

Balcony Media Group will be representing Vietnam's new-est luxury hotel, The Reverie Saigon, a member of The Leading Hotels of the World. This high-end property is set to open in early 2015, within the new 39-floor Times Square building in Ho Chi Minh City's District 1.

The Reverie Saigon will redefine urban opulence in Vietnam with 286 guest rooms and suites; five din-ing and nightlife options, with restaurants ranging from Cantonese to Italian, as well as the longest bar counter in Saigon, the length of a city block. There will also be an outdoor pool, 1,200 square meter spa and fitness center, 16 function spaces, a helicopter pad, and a fleet of high-end vehicles to serve guests, including two limited edition Rolls-Royce Phantom Dragons.

Vietnam's newest luxury hotel moves into Balcony portfolio



Wego, the leading travel search site in the Asia Pacific and Middle East, along with big data and travel review partner, TrustYou, today revealed a comparison of hotel reviews between three large global regions: APAC, North America and Europe/Middle East/Africa. Which of these areas are scoring the highest hotel ratings and what features do travellers rate the best, and worst?

The Asia Pacific region, which incorporates Australia/New Zealand, North and Southeast Asia, came out on top scoring 85.8 percent overall in 16 categories that included service, facilities, food, romance, luxury, romance, nightlife, price and more.

“Using TrustYou’s unique semantic engine, we analysed a sample of more than six million verified reviews in 23 languages to understand what travellers are saying about their hotel experience in regions across the globe. Overall scores were close, however the analysis shows that dif-ferent regions are known for different amenities/services,” said Benjamin Jost, CEO and co-founder of TrustYou.

“APAC scored very highly in areas such as romantic atmosphere, best rooms and hotel beds, minibars and perhaps not surprisingly, with loca-tions such as Thailand and Bali, wellness,” said Joachim Holte, Chief Marketing Officer for Wego.

Across all regions, a friendly atmosphere scored the highest ratings with North America taking out that honour rated at 94.06 per cent.

“Of all the regions, North America rated highest for their friendly atmosphere, hotels catering to solo travellers, luxury and nightlife,” Holte added.

“Europe, the Middle East and Africa, were only 0.4 per cent below APAC in the overall top scores, but along with APAC rated highest in 6 of the 16 verified review categories from TrustYou, while North America topped out in four catego-ries,” Holte continued. “Europe, the Middle East and Africa got top rankings for food and breakfast, internet connectiv-ity, location, service and most importantly for some, price.”

“Probably the biggest disparity between scores was for the hotel minibar, rated at only 34.86 per cent in North America, compared to 51 and 61 percent for APAC and Europe/ME/Africa respectively,” Holte observed.

“What’s interesting is that in spite of the final numbers, hotel review scores were fairly close overall, some with only a couple of percentage points between them,” Holte summarised. “It’s also interesting that the highest scoring categories were a friendly atmosphere, nightlife, service, location and romance, all rated at 87 per cent and above.”

“It is great to see that hoteliers are stepping up their game when it comes to providing travellers with a friendly atmosphere and great service,” concluded Jost. “We’ve seen time and again that delivering stellar service is one of the most important ingredients for a great hotel stay.”

Globally, which region leads with t the best hotel reviews?

HOT | review

HOTELIER INDONESIAwww.hotelier-indonesia.com

HOTELIER INDONESIA MAGAZINEAvailable to Download Via Apps Store

JOBS-NEWS-EVENTS-MAGAZINE

TO ADVERTISE PLEASE CALL +62.21.3658.2313or email : [email protected]


WE CREATEHOSPITALITY

SOFTWARE SOLUTIONS...

solutions.quasargroupinternational.com

IN 40 LANGUAGES.

QUASAR GROUP INTERNATIONAL

www.quasargroupinternational.com [email protected]

Suzhou Geneva Bali Colombo

hotelier no. 18

Documents

hotelier indonesia magazine

great hospitality events

middle east

news portal

hotel market performance

individual hotels performance

key growth market

mr clarence tan