1. Mobility: No Turning BackHoteling, Real Estate & the Evolution of Facilities Nancy Kay Ludlow CID: PG & E Corporate Real Estate David Meckley IIDA CID LEEP AP: Huntsman Architectural GroupIFMA-SF OCTOBER 2011

2. Its no longer Hotelingbut MOBILITY drop-in, touchdown,is the norm 3. Why Internet access easily accessible available via hardware Social acceptability Smart phone, Tablet and Laptop and Cloud computing has made collaboration easier Software - easily available to consumer smart phone apps, Skype Reservation system costly, speed to use by adoption and ad-hoc agreements Some corporate culture hoteling has a negative connotation Mobility the norm 4. Case Study 1Pharma CompanyChange all directed from global officesLack of space-Aging portfolio, based onprivate offices, the economic downturnrestricted portfolio growth, any spacedirected to the GMPThe demand for real time collaboration -between Scientist, Process engineers andincrease speed to market for drugFlex space required in the R&DHigh occupancy, need for collaborationToo noisy at facility to focus on heads-down workGen X demographicsNot hoteling drop in- first come first serveMobility Scenarios 3 Case Studies 5. Case Study 2IT CompanyDemo product, increase collaborationreduce costsShowcase the product in the workplacedemonstrating the family of products andhow that would impact how people workIncrease collaborationMinimize expansionMinimize managing space reduce operationsservicesSets new industry standards leveragingfield offices success implementing into largesitesMobility Scenarios 3 Case Studies 6. Case Study 3 Utility company Adopt by work group management style Aging real estate portfolio Minimal investment of technology Limited dollars for investment in reconfigurations Poor commutes because of the urban and suburban sprawl Must change culture to survive and serve Adhoc- no investment in metricsMobility Scenarios 3 Case Studies 7. Mobility is what we do nowPermission and expectations need to beestablishedTransition of manage space what we havenow and what it will ultimately look likeSpeed to use occurs faster than funding Summary 8. Corporate Reactionto Mobile Staff 9. No Official Policy In deNileCorporate Reaction to Mobile Staff 10. o No Official Policy Loss of Control Security Risk Cultural Divide Staff Attraction & RetentionCorporate Reaction to Mobile Staff 11. o Alternative Spaces Satellites Rented Amenities Hot SpotsCorporate Reaction to Mobile Staff 12. Rented AmenitiesCorporate Reaction to Mobile Staff Alternative Locations 13. Corporate Reaction to Mobile Staff Alternative Locations 14. Hot SpotsCorporate Reaction to Mobile Staff Alternative Locations 15. o Touchdown Zones Beyond Hoteling Spots Places to be seen, relax, eat impromptu meetingsCorporate Reaction to Mobile Staff 16. Kaiser Permanente Oakland, California 71% of workplace knowledge is shared casuallyCorporate Reaction to Mobile Staff Touchdown Zones 17. Kaiser Permanente Oakland, CaliforniaCorporate Reaction to Mobile Staff Touchdown Zones 18. o Home Base Small Assigned Personal Spaces Hive & Pollinate Emphasis on Shared EnvironmentsCorporate Reaction to Mobile Staff 19. Google Zurich, Switzerland47% of Google facilities are devoted to sharedspaces compared to 21% in traditional officesCorporate Reaction to Mobile Staff Home Bases 20. Google Zurich, SwitzerlandCorporate Reaction to Mobile Staff Home Bases 21. Google Zurich, SwitzerlandCorporate Reaction to Mobile Staff Home Bases 22. GoogleZurich, SwitzerlandCorporate Reaction to Mobile Staff Home Bases 23. o Free Addressing Advanced Mobile Technology Entrepreneurial Culture Managerial TrainingCorporate Reaction to Mobile Staff 24. Macquarie BankSydney, AustraliaCorporate Reaction to Mobile Staff Free Addressing 25. Macquarie Bank Sydney, AustraliaCorporate Reaction to Mobile Staff Free Addressing 26. Macquarie Bank Sydney, AustraliaCorporate Reaction to Mobile Staff Free Addressing 27. Implicationsfor Facilities 28. o More Open Panel What Panel? Access to natural light See and be seen -Implications for Facilities 29. Steelcase Knoll AllsteelPanel What Panel ?!?!Implications for Facilities More Open 30. o Smaller Footprints Offices typically 10 x 12 Workstations typically 6 x 8 Shallower worksurfaces Layered Storage Reduced Storage Elimination of Guest ChairImplications for Facilities 31. 150 SF 110 SF Thomas Wiesel PartnersContango KPMGKimballImplications for Facilities Smaller Footprint 32. ContangoService Source64 SF48 SF AllsteelImplications for Facilities Smaller Footprint 33. o Increased Flexibility Adjustable Sit to Stand User configurable Adaptable Variable Width Shared SpacesImplications for Facilities 34. Steelcase SteelcaseSteelcaseSteelcase KristaliaImplications for Facilities Adaptable 35. SteelcaseSteelcase Resource & DesignImplications for Facilities Adaptable 36. Allsteel2011 Guest Seating !SteelcaseImplications for Facilities Adaptable 37. o Work/Home Lines Blur Comfort of home at office Change with fashion Cost vs. QualityImplications for Facilities 38. West Elm Steelcase Buzzispace AnthropologieAnthropologie SteelcaseImplications for Facilities Blurring of the Lines 39. Dolby LaboratoriesImplications for Facilities Blurring of the Lines 40. DiscussionTopics 41. Ergonomics Security Loyalty & Culture Economics Discussion Topic