hotels quality functionalities
DESCRIPTION
HOTELS quality is a web platform which helps the hotel with the automatic collection of its client’s feedback in an agile and efficient way, providing web reports of results, and benchmark against competition.TRANSCRIPT
Customer loyalty
Customer loyalty
Create a web questionnaire
Questionnaires can contain both standard questions (used for benchmark
with other hotels) and other custom questions that can be edited by the hotel
Different type of questions
Send web questionnaires by email, automatically
Automatic conexion with the PMS
At guest checkout, through a connection with the PMS, the system sends out an email to the client with a link to the web questionnaire
The customer answers the questionnaire sent by email
Email received by the client
The client receives an email, in different languages, asking for her/his
service opinion
Web quetionnaire
Through the link, the customer accesses the web questionnaire, in his own selected language
Farewell screen
Once answered the questionnaire, appears a message that can be configured by the hotel (depending on customers evaluation).
The hotel receives a report with the client’s answer
For each answer, the hotel direction receives a report with guest
answers.
Client answer
The hotel visualizes results and comments through management reports.
Visualize the results by web reports
The system displays dynamic reports with aggregated results per question, compared to the competition.
Graphic evaluation reports
The report shows evolution in time respected to competition for each quality criteria
Detailed report of guest’s comments
Detailed report of guest’s comments
Statistics on response ratio
Statistics on response ratio
The hotel has control on the customers data.
Control of customer data
Online Reputation
Online reputation
Global number of comments
Know how people rate the hotel in browsers, compared to its competition
Benchmark
Benchmark Information
Free election of the competitive set
Each hotel decides its competitive set
www.hotels-quality.com
Reduce costs, saving administration time
Reliable process (fully automated)
Hotel possibility for a depth market study
Direct customer interaction in social networks
Contact: [email protected]: 0034.91.721.84.96
www.hotels-quality.com