house manual 2013

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House ManualRiverside East

Access to the building

Address and Key Contacts

Accessibility

Art & Heritage Collections

Assistance Dogs

Bar

Building Information

Catering and Refectory

Cash Machines

Change Machine

Cleaning

Deliveries

Environment

ContentsINTRODUCTION

EMERGENCY CONTACT

Evacuation

Facilities Management

Fire Safety

First Aid

House Rules

ID Cards

Keys

Library

Lifts

Lockers

Lost and Found

Maintenance

Mail and Porterage

Meeting Rooms

Notices and Posters

Nursing Mothers

Opening Hours

Parking

Pets

Prayer Facilities

Printing & Photocopying

Reception

Recycling

Security

Showers

Smoking

Switchboard

Social Spaces

Storage

Teaching Facilities

Technology

Telephones

Toilets

Transport and Travel Links

Video Conferencing

Visitors

Wireless

IntroductionWelcome to Riverside East, the first phase of Garthdee campus development with state of the art teaching and learning facilities, including the new University Library.

This A-Z manual will help to familiarise you with the operation of the new building, containing information to help you find your way around and access services and facilities.

The manual is only as good as the information it contains so if there is something missing, you have made changes to your service or have a suggestion please contact Linda Guthrie at [email protected]. The manual will be updated to reflect and changes or suggestions.

We hope you enjoy this vibrant new space.

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Emergency ContactExtension 2277 is the emergency number and should be used to raise the alarm or get assistance in an emergency on site.

It is essential that you report a suspicious object, person or if you receive telephone threat immediately by contacting the Facilities Services Supervisor on 3397

If a terrorist incident is suspected the duty manager from the University Emergency Response Team, in collaboration with the Facilities Services Supervisor, will determine an appropriate course of action, this may include evacuation of the building.

To raise the alarm or get assistance in an emergency dial 2277

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Access to the buildingAccess to the building is via the main door at the west of the building through reception.see level 3

Your staff ID card may also used as a key to access spaces protected by a card reader.

If your access fob/card is lost or stolen or does not give access to the appropriate space please notify your departmental administrator who will advise Estates & Property Services on 3313

Address and Key ContactsRiverside EastRobert Gordon UniversityGarthdee RoadAberdeenAB10 7GJ

This is a new postcode so it may be some time before some systems including satellite navigation recognise it.

Facilities Management 3397Estates Fault Line Email: [email protected]/AV Support 2777Catering 3084Emergencies 2277

Accessibility Robert Gordon University operates within all the requirements of the Disability Discrimination Act (DDA). We aim to make our buildings accessible to all.

ParkingThere are accessible parking spaces on the Garthdee Campus, with 5 located in the closest to Riverside East.see level 3

Showers and ToiletsThere are 24 accessible toilets, 2 accessible changing rooms in Riverside East and accessible showers located in the Faculty of Health & Social Care building next door.see levels 1,2,3,4,5,6

Emergency EvacuationPersonal Emergency Plans will be created for anyone who needs such a plan as part of the building induction.

Visitor SupportShould a visitor have specific access requirements please contact [email protected]

Information and support for students and new members of staff with specific access requirements may be found at http://www.rgu.ac.uk/about/health-and-safety/fire-safety

Induction LoopsInduction loops are available within all lecture theatres and teaching areas in Riverside East. Mobile induction loops are available from the Reception should they be required for elsewhere in the building.

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Art & Heritage CollectionsArtefacts from the University Art & Heritage Collections are displayed throughout the building. To view or select an item from the Collection for display in your workspace or to use as part of your teaching or research contact the Collections Assistant on 3439.

Assistance Dogs Assistive dogs are welcome in Riverside East.

BarThere is a bar on level 2 available for functions and events. If you are planning an event which requires a licence to serve alcohol please contact Catering.

Building InformationWhat is Riverside East?Riverside East is phase one of a two phase development. Phase 1 will see all of the University’s academic activities located at the Garthdee Campus. These new teaching and learning facilities include a new library as well as formal and informal leaning spaces for students.

The building is on 6 floors and comprises the following-• three lecture theatres:

1 x 175 person capacity 1 x 100 person capacity 1 x 80 person capacity

• 13 seminar rooms with 30-80 person capacity

• three bookable IT Labs 2 x 50 person capacity & 1 x 25 person capacity

• 11 meeting rooms

• Conference Suite with 60 person capacity

As well as being home to:University LibrarySchool of Pharmacy and Life Sciences - levels 5 and 6School of Engineering - levels 2,3 and 4School of Computing Science and Digital Media - levels 4 and 5Institute for Health and Welfare Research levels 5 and 6Institute for Innovation, Design and Sustainability Research levels 1 and 4

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DesignRiverside East gives the University a central point of arrival which makes the most of the riverside setting. The building is connected to the Faculty of Health and Social Care, which neighbours RGU:Sport and Aberdeen Business School.

The new facilities located at the east end of the campus complement the University’s existing buildings in terms of their innovative design and style while providing and outstanding educational environment for its students.

The campus will retain its park like ambiance and provide a recreational setting for staff, students and the local community.

SustainabilityAs part of its aim to contribute to environmental sustainability, the University has sunk bore holes for the ground heat pumps. The boreholes, which are 200 metres underground use the latent heat of the earth to heat or cool water to a constant 12 degrees which reduces the requirement for fossil fuels as the initial temperature change in the building is taken care of by the borehole system.

Catering and RefectoryOpening HoursDuring the academic year7.30am - 10.30pm (Monday - Friday)9.30am - 6.30pm (Saturday)11.30am - 8.30pm (Sunday)

The Canteen is operated and managed by ARAMARK.

Details on the menus provided by ARAMARK may be viewed at http://www.campusdish.com/en-US/HE-UK/RobertGordon

If you have questions or enquiries please call the Catering Manager on 3084 who will be happy to help.

Seating AreaThere are 720 spaces available in the canteen. Seating is also available in the Library Foyer Café and the Atrium.

You are welcome to consume your own food and drink in the Refectory, Library Foyer Café, Atrium and adjoining terraces. These are self clear areas. Please be considerate.

KitchenettesThese are spaces within in each open plan workspace which include a worktop, storage, fridge, ‘Zip Tap’ supplying boiling and chilled water.

HospitalityIf you require catering for your meetings or events you can find menus and booking form on RGyoU, the staff portal.

Catering Management GroupThe Catering Management Group consists of representatives across the staff and student body and meets with catering company every quarter to discuss the quality and customer service provision of the offer. The group are always looking for feedback from staff and students. To do this use our feedback form which may be found on RGyoU, the staff portal.

Cash MachinesCash machines are located in the Aberdeen Business School and Riverside East level 2 next to room N229

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Change MachineA change machine is located in the Students’ Union Games Room in level 2. The machine accepts £20, £10 and £5 notes and delivers £1 coins.level 2 next to room N241

CleaningCleaning services are provided by Estates & Property Services.

Scheduled office cleaning occurs 5:30pm - 2:00am (Monday - Friday) unless otherwise noted, with the cleaning of toilet facilities carried out thought the day.

In the event of a spillage reactive cleaning is available by contacting your site supervisor on 3397.

If you have other questions or comments about the cleaning services, please contact your Facilities Services Supervisor (FSS) on 3397.

DeliveriesDeliveries and couriers will be directed to the Service Yard on the north side of the building.

The loading dock is open 7:00am-5:00pm (Monday - Friday). Activity in the Service Yard at Riverside East will be coordinated by the Facilities Services Supervisor (FSS), who can be contacted at the building Reception desk or on 3397.

Please note: If you are expecting an oversized or valuable package, or have any other special delivery needs, please notify the Facilities Services Supervisor (FSS) via [email protected]@rgu.ac.uk with a minimum of 24-hour prior notice.

EnvironmentThe University is working to become more environmentally sustainable.

Energy ConservationPlease turn off lights, fans, radios, task lights, computers and screens. We appreciate your assistance in keeping utility costs down. Due to fire risk please ensure no electronic devices such as mobile phones are left on charge overnight and their charging units are disconnected from the supply.

Heating and Cooling During core hours, 7:00am to 6:00pm (Monday - Friday), the temperature for each office is programmed to 21 degrees in winter months and 18 degrees in the summer months. If you require heating or cooling in an area out with core building hours or if there appears to be a fault with your heating please email the RGU Maintenance Support desk at [email protected] or in an emergency call on 3131.

Radiators have local thermostatic valves which have been set to their optimal range for continual comfort. These are adjustable locally, however, please ensure that colleagues have been consulted before making any adjustments to the working environment and ensure all settings are returned to their original state before leaving the building.

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Window Blinds Window blinds have local controls which are adjustable by University personnel, please ensure any colleagues have been consulted before making any adjustments to the working environment. Please ensure all blinds are returned to the original setting before leaving the building.

EvacuationEmergency evacuation plans are located throughout the building, please familiarise yourself with your nearest evacuation route from the building.

There will be regular emergency evacuation drills. Prior to moving in the new building, all staff will be given Emergency Evacuation Tours as part of their induction to allow staff to familiarise themselves with the new procedures and routes.

The fire assembly points are in the adjacent car parks.see fire assembly map

The fire and emergency alarm is a short bell followed by an announcement, which will be repeated.

Upon hearing the alarm you must exit the building immediately using the nearest available escape route and go directly to the assembly point.

Follow the instructions of the Fire Wardens and facilities staff.

Facilities ManagementFacilities Management is available during building opening hours by contacting 3397

The facilities services team:• keeping the building clean

throughout the day;• carry out minor maintenance

tasks;• mail deliveries;• assisting with classroom and

meeting room set-ups.

If you require special assistance with any of these activities or have concerns about the building, please contact the Facilities Services Supervisor (FSS) on 3397.

Fire SafetyIf you discover a fire activate/ sound the alarm by using the nearest fire alarm call point;• Dial (9) 999 to call the fire and

rescue Service• If possible tackle the fire using the

appliances provided (DO NOT endanger yourself or others in doing so)

Leave the building by the nearest, safest available exit/route (closing all doors and windows behind you, whenever possible to do so safely)• Follow the signs• Report to responsible person in

charge of the appropriate assembly point

• DO NOT take risks

Swipe card doors will be deactivated during a fire alarm activation, con-sequently, they can be used as an exit.

There are a number of exits for the Riverside East site, the principal exit routes are detailed below, please ensure that all persons utilise the nearest safest exit.

If you need help to evacuate move to the nearest refuge point and press the button.

Fire assembly points are located in the car parks to the north of Riverside East and the area to the south of the Faculty of Health and Social Care building.

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Fire alarm tests are on a Friday at 7.30am.

Evacuation procedureEvacuation Co-ordinator (main entrance)ORANGE surcoat• The Fire Safety Co-ordinator will

collect the fire wallet radio and air horn.

• Don the orange fluorescent vest and proceed to position at front of building.

• Ensure that Assistant Evacuation Stewards are performing their required tasks (see below).

• Liaise with the Evacuation Stewards (who report on their sweep, persons unable/refusing to evacuate rooms cleared and any hazards identified).

• Record all information on the Fire Evacuation sheet as reported by Evacuation Stewards.

• Liaise with Deputy Evacuation Co-ordinators with the radios provided.

• Engage with Fire and Emergency Services upon arrival to provide the appropriate information on the evacuation, building, people, processes and activities.

Deputy Evacuation Co-ordinators (east or west of building)GREEN surcoat• The Deputy Fire Safety Co-

ordinators will collect their fire wallet containing radio, air horn and fluorescent jacket.

• Don the green fluorescent vest and proceed to position at east or west of building.

• Ensure that Assistant Evacuation Stewards are performing their required tasks (see below).

• Liaise with the Evacuation Stewards (who report on their sweep, persons unable/refusing to evacuate rooms cleared and any hazards identified).

• Record all information on the Fire Evacuation sheet as reported by Evacuation Stewards.

• Pass the evacuation information to the Evacuation Co-ordinator.

• Liaise with Evacuation Co-ordinator with the radios provided.

Assistant evacuation co-ordinators• Adequately stop traffic to and

from the building.• Ensure that access arrangements

are in place for the Fire Service.• Assist Evacuation Co-ordinator

and Deputy Co-ordinator as required.

• Consideration of any disabled evacuation required

Evacuation stewardsYELLOW surcoat• Personal safety is important. If

people refuse to evacuate they do so at their own risk.

• Check designated zone areas to ensure evacuated. Look into rooms but do not spend time going into rooms.

• If there are signs of fire in a room (e.g. smoke filtering out around the door) do not enter or open the door.

• So far as possible ensure that all doors, especially fire doors, are closed.

• Check any refuge areas for anyone awaiting assistance.

• Report the status to the Fire Safety Co-ordinator or Deputy Fire Safety Co-ordinator.

• Undertake secondary duties as directed by the Fire Safety Co-ordinator or Deputy Fire Safety Co-ordinator.

Re-entry to building will be signalled by means of the air horns.

First AidThere /are nominated and trained first aiders based in the Riverside East and these should be your first port of call for First Aid. The names of your nominated first aiders can be found at reception and in each of the school/department offices.

The First Aid Room is located beside the Building Reception Desk on level 3.

If you require First Aid Dial 2277

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House RulesStudent & visitor access to open plan workspaceWhere a school or department allows students and visitors into the staff workspace they should be accompanied at all times.

Clear Desk PolicyA clear desk policy is operated in Riverside East.

Some of the office spaces are designed so more than one person may use a desk, recognising that people are not always at their desk or in the building. Where this is the case lockers are provided for personal belongings.

If you are going to be away from your desk please leave it clean and tidy and lock away equipment such as phones and laptops, as well as confidential paper. This will allow it to be used somebody else in your absence.

Wipes are available to clean desks, phones and keyboards if required.

ConfidentialityPlease be aware when handling sensitive information and give consideration to others who may require a degree of privacy.

Papers should be cleared from desks, screens locked and confidential calls scheduled to take place in an appropriate space.

Eating & drinking at a deskIf you eat at a desk please be considerate and clean up when you leave ensuring dirty mugs are placed in the dishwasher or washed and put away. Eating and drinking should be in social areas wherever possible. Hot food should not be eaten at desks.

Dealing with faultsLots of faults go unreported. If you discover a problem let us know so we can deal with it.

For phones, IT and AV equipment 2777For facilities management 3397

NoiseTo help maintain an environment conducive to work:• Informal meetings/conversations

at desks should be kept to a minimum;

• Personal mobile ‘phones should be set to silent;

• Be aware others can hear you;• If you wish to access content

with sound, please use of headphones.

ID CardsTo assist with security a valid ID card should be carried at all times when on University premises and should be presented on request. Your ID card will be required to access certain spaces and facilities, including printing.

Existing staffYour card is activated to ensure access rights are granted for general areas of the building and your work space.

All staff may access to general areas of the building. Access is restricted to school and institute office and lab areas, library work area and closed store, also catering work space and other stores.

If you experience problems or your card does not work contact please contact your office administrator in the first instance. If you experience a problem out of core opening hours please contact Reception

If you forget your ID card reception will be able to provide temporary access once you have been verified as a member of staff.

New staffIf you are a new member of staff and require and ID card please contact your office administrator.

Keys Each department will have a nominated key controller. The purpose of this role is to ensure effective key control in partnership with colleagues from Estates Department.

Colleagues requiring keys should go through the key controller who will issue keys to you and collect them when they are no longer required or when a colleague leaves the university. You will be asked to sign for all keys at the point of issue and return.

Responsibilities of the Departmental Key ControllerThe nominated person from each school/department will control the requesting, issuing and return of keys. The two forms used to ensure the control procedure works correctly are as follows.

FORM 1 is a key request form. This will be available on the Estates Dept web site http://www4.rgu.ac.uk/depts/estates/page.cfm?pge=51367 and should be used by the nominated person in each School/Department to request keys from the Estates Department.

FORM 2 is the key control form which should be kept by the nominated person within each School/Department. This form is also available on the Estates Dept

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web site and should be used to control the issue and return of keys.

When a key is issued to a member of staff that member of staff will be required to sign for their key. When a member of staff leaves they should return their key to the nominated person and sign the form where indicated. No keys should be issued without a signature. A copy of this form should be kept by the nominated person in each school/department and will be requested by the Estates Department approximately every six months when key monitoring is taking place.

LibraryThe University Library is located in the Library Tower. There is also a group study facility, open to all students and staff on level 3 of the Aberdeen Business School.

Both the Library Tower and Group Study Facility are equipped with: PC’s, MFD’s for printing, photocopying and scanning, kiosks for charging printing accounts, WiFi and desktop power for charging personal devices.

Library TowerThe library offers 427 individual silent and quiet study spaces, many of which are equipped with PCs and all have desktop data and power to enable use of laptops and other personal devices. The Tower is also home to the University’s print collections formerly located at St Andrew Street and Garthdee.

Group Study FacilityGroup study facilities include: group study areas; open access IT Lab, bookable (by students) project rooms equipped with projection facilities, exhibition space and meeting areas.

Opening HoursThe library will be open hours are:

SEMESTER*Monday-Thursday 8.00am -10.30pm

Friday 8.00am-8.00pm

Saturday-Sunday 10.00am-8.00pm

*hours to be reviewed from January 2014

VACATIONMonday-Thursday 9.00am - 9.00pm

Friday 8.00am - 5.00pm

Saturday 1.00pm - 5.00pm

Sunday 11.00am - 6.00pm

The Group Study Facility is open:INSERT ABS BUILDING OPENING HOURS

If you would like to arrange a tour of the Library, bring a group of visitors into the library or for general library help and advice please contact [email protected]

LiftsPassenger LiftsThere are passenger lifts located.

Lift 1 north wing (west) operating between levels 1-6

Lift 2 glass lift south wing (west) operating between levels 1-5

Lift 3 north wing (mid point) operating between levels 3-6

Lift 4 north wing (east) operating between levels 1-6

Lift 5 teaching drum operating between levels 1-5

Lift 6 south wing (east) operating between levels 1-5

Lift 7 library tower operating between levels 5-9

Lift 8 library tower operating between levels 2-9 (no public access between levels 2-5)

These should not be used to transport goods.see levels 1,2,3,4,5,6

Goods LiftsThe goods lift is located on the north wing, behind reception and operates between levels 1-6.

EmergencyAll lifts are fitted with an emergency call button that will connect to a 24 hours staffed helpline.

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LockersStaff LockersSome of the office spaces are designed so there are fewer desks than people. Where this is the case lockers are provided for personal belongings. Please leave lockers open and empty, with the key in the lock at the end of each day. Student LockersLockers are available to students. These lockers will require a pound coin to operate, which will be returned once the locker is opened. At the end of each week these lockers will be emptied by the Facilities Service Officers (FSO) in preparation for the following week.

These lockers are located on level 2 of the building. In the event of any problems with the lockers, please contact the Facilities Service Supervisor (FSS) on 3397.

Lost and Found Lost items can be left at the building Reception. Items will be recorded.

If you have lost an item please contact Reception 2277

Maintenance For all building maintenance issues please email the RGU Maintenance Support desk at [email protected]. For urgent calls or emergencies please call the Support Desk on 3131

Mail and PorterageIncoming MailMail will be delivered to the central mail room twice per day at approximately, 11:00am, and 2:30pm (Monday - Friday), and will be distributed to schools and departments throughout the building thereafter.

Your departmental delegate is responsible for distributing the mail within your work area.

Outgoing MailOutgoing mail will be collected at the time of mail deliveries. Any Outgoing mail outside of these times can be left at Reception.

The nearest Post Office is Garthdee Post Office located on Kaimhill Rd, Aberdeen.

PorterageFor porterage and parcel collection please call the Mail Room on 2229

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Meeting Rooms There are 11 meeting rooms with capacity between 8-32 people available in the following locations:

Level 2 N204 (32 persons max)







Level 4 N435 (8 persons max)see levels 2,3,4

Dedicated Meeting RoomsIndividual schools and departments manage their own bookings in the following areas: School of Computing; School of Engineering; Pharmacy and Life Sciences. Please contact the school administrative manager in the appropriate department for further information.

Scheduling The Estates & Property Services has scheduling authority over most of the teaching space, with a few exceptions as well as all of the meeting rooms within the Masterplan building. The Estates Timetabling personnel will give first priority to rooms required for taught courses. If you wish to book a meeting room or teaching space, please contact Estates Timetabling on 3308 or 3315 email your request to [email protected]

Using Meeting Rooms To allow rooms to be reused by other staff at the end of your meeting it would be appreciated if the rooms are left clean and tidy.

Please remove all items brought into the room or arranged for them to be removed and leave whiteboards clear and ready for use. If you have booked hospitality, the catering team will ensure this is cleared away.

While you are welcome to move the tables and chairs around to suit your group’s needs, please return them to their original positions at the end of your event. If necessary please contact the Facility Services Officers (FSO) for additional help to return the room to its original layout.

Conference RoomsThe conference facility has capacity for up to 60 delegates with an adjoining breakout area

Notices and Posters General bulletin boards are located in the ‘main street’ on level 3. These are cleared of old materials every Monday morning. New materials can be posted after 12:00pm on Monday for the duration of the week.

Please do not places notices or posters anywhere other than the bulletin boards.

The electronic notice boards are managed by ITS Site technician, and new information for these screens should be directed to ITS using the email ITS-MasterplanBuilding@rgu.

ac.uk

Nursing MothersThere is a room for nursing mothers in the area behind reception on level 3 next to the male and female toilets

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Opening HoursRiverside East is open:

During the academic year7:00am - 11:00pm (Monday - Friday)

During break periods and the summer months7:00am - 10:00pm (Monday - Friday)

Outside these opening hours buildings can be unlocked for evening or weekend classes or for events by making special arrangement with Estates & Property Services

ParkingThere are 820 parking spaces at the Garthdee Campus. Parking is strictly regulated and requires a permit.

Two new car parks are adjacent to the Riverside East with 168 parking spaces, including accessible parking located by the entrance plaza.

Parking on the Garthdee Campus is for permit holders only. Although a permit does not guarantee a space, permit holders can park in any of the car parks on campus, not just the one nearest their place of work. There are dedicated spaces for car share permit holders and also disabled blue badge holders in each area of parking.

Visitors can park in any of the red visitor spaces on campus and must then collect a visitor parking permit from the nearest building.

Accessible ParkingAccessible parking bays are located at all building on the Garthdee Campus.

There are dedicated spaces for disabled blue badge holders in each area of parking.

Staff or Students who are holders of a blue/orange or green badge are permitted to park in any recognised disabled parking bay

throughout the University. They do not require an RGU Parking Permit and may park free of charge.

Any member of staff or student who has temporary mobility impairment, but is not eligible for a blue badge, can apply for a permit under the “exceptional circumstances” clause of the parking regulations.

Staff and Student Permit ParkingStudents who would like a permit for the Garthdee campus, or are resident at the Garthdee flats and require a permit should contact the Transport Manager. Please contact [email protected] or telephone 01224 263318.

Temporary PermitsExamples of those eligible under this category include Distance Learning students or post graduate students who do not normally study at Garthdee Campus but are required to attend classes on a short fixed term basis. Staff employed at Garthdee Campus on a short fixed term basis are also eligible.

Temporary Permits for the above criteria only are available by application to the Transport Manager, Estates and Property Services.

The fee for a Temporary Permit is £2.50 per day, payable in advance. Temporary Permits may be sponsored by a host department where appropriate. Eligibility for a Temporary Permit must be validated in writing by the relevant Head of School/Department.

Application forms are available online through the RGU Transport pages.

Visitor ParkingThere are designated visitor spaces are at all buildings on the Garthdee Campus, these spaces are outlined in red paint. These spaces are non-bookable and operate on a first-come-first-served basis. All visitors must report to the building’s reception where they will be issued with a one-day visitor permit which must be clearly displayed on their vehicle’s dashboard. If all the designated visitor spaces are occupied, a visitor can park in any other vacant space on the campus but must display a visitor permit in their vehicle.

On Street ParkingThere is a controlled parking zone (CPZ) in operation around the Garthdee residential area from 10.00 - 16.00 Monday - Friday.

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Outwith these hours parking is not restricted other than by the regulations set out in the Highway Code.

Anyone without an Aberdeen City Council permit must display a valid voucher in their vehicle and must park in one of the designated areas (see below).

VOUCHER CHARGES Current Charges are: £1 for up to 2 Hours £2 for up to 6 hours (All Day)

VOUCHER OUTLETS Vouchers can be purchased from the following locations:-

• All RGU Aramark Catering Outlets at Garthdee

• Gray’s School of Art Shop

• Garthdee Post Office, Kaimhill Road.

PARKING AREAS Please note: There are only certain areas around the Garthdee CPZ in which voucher holders can park. The areas marked “Resident/Voucher Parking” are the only areas where voucher holders can park. Voucher holders cannot park in areas marked ‘Resident permit holders only’.

PLEASE READ ANY SIGNAGE CAREFULLY

The CPZ will be monitored and enforced by Aberdeen City Council and Vehicles not displaying a valid permit/voucher during operational period will be issued with an excess charge notice which is currently £60.

Pets Pets are not allowed in Riverside East. Assistive dogs are welcome.

Prayer Facilities The multi-faith facility is a quiet room for prayer and quiet reflection where anybody, irrespective of religious convictions can go.

The nearest facility is Kaim Cottage.

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Printing & Photocopying Facilities Printing, copying and scanning can be undertaken using multifunctional devices (MFD’s). MFD’s are located in each staff work area, the University Library and in public print rooms located on level 2 (N231) and level 3 (next to N339).

If you select “PrintAtRGU” as the print queue when using a University computer, your document will be available to print from any MFD for up to three days. To retrieve your document go to any MFD and follow the five steps below:• Swipe your ID card • Click on OK when your details

are shown • Select the print request that you

want to print • Click PRINT • When you have finished, press

the ID button to logout

You can also print to any MFD from your own personal computer or mobile device by logging on to the following web site and uploading your documents:https://everyoneprint.rgu.ac.uk/

Use your RGU login ID and password to enter the site. You can use this web site on Campus over the wireless network or even from outwith the University. Collect your printout from any MFD as described in the five steps above.

Colour PrintingSome MFD’s are capable of colour printing but may be set to black and white as default.

Visitor PrintingFor details of visitor printing please contact the IT Helpdesk on 2777.

Paying for PrintingIf you are a member of staff details of your copying and printing will be passed to your School or Department, who will be charged.Students and visitors must pay in advance of printing/copying by crediting their account. This may be done online via https://myprint.rgu.ac.uk/ or by using one of the kiosks located.

Kiosks are located in the print hub on level 7 of the University

Large Volume Printing‘The Gatehouse’ provides an on campus design and print facility for staff and students. For further information contact 2945/7.

ReceptionReception is open throughout the building opening hours.

Recycling In addition to the waste bins, all offices, reception areas, classrooms, and meeting rooms have recycling bins. There are also recycling bins provided in the café and all social areas. The bins will be emptied throughout the day. Items such as batteries and old keys may be dropped off at the Building Reception desk for recycling.

If you have a computer or monitor that needs to be recycled, please contact the ITS Helpdesk on 2777 or email ITS on [email protected] to arrange for it’s disposal.

CompostingRGU is now offering compostable waste pick-up service across the campus.

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SecuritySecurity is provided by the Facilities Team, The contact number is XXXX.

CCTV CoverageInternal and external CCTV cameras support the University’s Access Policy and will comply with the University CCTV Code of Practice & Operating Procedures.

The purpose of the cameras:• To assist in safeguarding the

personal security and health and safety of students, employees and visitors to the University, and members of the public passing through the University Campus and utilising University car parking facilities.

• To assist in safeguarding property belonging to students, employees, and visitors to the University and members of the public passing through the University campus and utilising university car parking facilities

• Provide improved security of University property

• Aid the prevention, deterrence and detection of crime, to support the maintenance of public order, and to provide evidence for law enforcement agencies and other legal representatives

Access ControlAccess to Riverside East will be on the display and inspection of a valid ID card. At times of heightened security it may be necessary to stop and search all staff, students and visitors entering and leaving the building.

ShowersThere are showers located by the toilet facilities on level 3 and in the Faculty of Health & Social Care building.

Please consider others when using the showers and leave them clean and tidy. Any belongings left in the showers will be removed.

Smoking Smoking is prohibited in all RGU buildings. Please smoke outside within the designated smoking shelters/areas and well away from any building. Each entrance/exit is be monitored with an automated Smoke Detection and Warning system. THERE IS A TEN METRE NO SMOKING ZONE AROUND THE RIVERSIDE EAST BUILDING.

The university smoking policy can be found at https://you.rgu.ac.uk/org/estates/SitePages/Smoking%20Policy.aspx

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SwitchboardThe switchboard can be contacted by dialling 9 internally or 01224 262000.

Social spacesThere are a number of social spaces throughout the building suitable for informal meetings, rest breaks or lunch. These are located in the Library Foyer Café and balcony (for warmer days), along the main ‘street’ on level 3, in the atrium and by the bar.

The Library Foyer Café is equipped with projection facilities; short stay PC’s, accessible power for charging personal devices and Wi-Fi.

If you would wish to book any of the Library Foyer Cafe for an event please contact [email protected]

Storage You will be assigned storage/shelving close to your workspace for work related materials.

Teaching FacilitiesSee also Building Information

Dedicated FacilitiesIn addition to the general teaching spaces there are a number of specialist spaces managed by schools and departments, please contact individual schools and

departments for more information.

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TechnologyAll teaching and meeting rooms have audio visual capability with overhead projection, sound, cameras for video conferencing and video capture and the ability to connect portable computing devices. For assistance in using this technology, contact the IT Help Desk on 2777. More information may be found at: http://www.rgu.ac.uk/teaching-spaces

Telephones An IP based telephony system provides a flexible system allowing for fixed extensions as well as ‘Hot Desk Phones’. Staff can login to any phone and pick up their own extension number and settings.

FaultsTelephone problems should be reported to ITS on 2777.

When reporting a fault be ready to provide a detailed description of the problem, the type of equipment being used, the telephone number, a contact name and your location.

PayphoneThere are no payphones available within the building the nearest payphones is located in the foyer of both the Faculty of Health & Social Care.

ToiletsToilets are cleaned daily with regular checks throughout the day. Any faults or queries should be directed to the Facilities Team via email [email protected]

Male, female and accessible toilets are located on levels 1,2,3,4 and 5.

Transport and Travel LinksThe University has introduced several innovative and environmentally friendly travel schemes for the benefit of its students and staff to help reduce the number of cars on the roads.

Cycle Parking and Changing FacilitiesCycle racks are located adjacent to the entrance of the Riverside East. For information about lockers and shower facilities please see the RGU Transport web pages.

Bus ServiceFrom September 2013 there will be an average of 16 buses per hour from 0800-1800, travelling from the city centre to Garthdee and back, with additional buses at peak times. The No 1 service travels to Garthdee via Holburn Street then through campus, picking up and dropping off outside Riverside East plaza. The No.2 service travels along Broomhill Road and Auchinyell Road, accessing Garthdee Road from the west. Both services take approximately the same time to travel in each direction, so either service can be used to access the Campus.

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Full timetables are available to view and download from the First website www.firstgroup.com/aberdeen and Real Time bus departure information will be available in the reception area.

Car SharingThe University operates a car sharing scheme as part of its Green Travel Plan to encourage the reduction of vehicles travelling to its sites.

The aims of the Car Share scheme are: • to reduce the impact of single

car occupancy on the local environment

• to offer staff and students an alternative to lone driving wherever possible

• to utilise the limited car parking resources as efficiently as possible

Car sharing is when two or more registered drivers, who reside at different addresses, share the journey to and from the University by car. A car share team can include both staff and students.

Even if you are not a car driver, you can still use the online Car Share search to find someone to share the journey with.

For more information on bus services, car parking, cycling facilities, and any other transport related issues, is available on the RGU Transport website at: www.rgu.ac.uk/transport or by contacting RGU Transport on 3318 or 2063.

Video ConferencingVideo conferencing facilities will be available in a number of class rooms and meeting spaces at a later date.

Should Staff require a room for Video conferencing, then please contact Estates Timetabling on 3308 or email your request to [email protected] well in advance to ensure a room

is available.

Visitors If you are expecting a visitor please advise building Reception who will be able to welcome your guest, issue a visitor ID and assist them signing in and out of the building. All visitors should sign in and out of the building. Prior to arrival it would be helpful if you informed visitors arriving by car and wishing to park they should park in a red visitor’s parking bay with the appropriate parking pass displayed. You may arrange for the appropriate parking pass prior to the arrival of your visitors by contacting 2277. The parking pass should be displayed in the vehicle to avoid any parking fines.

Visitors should be collected at the Reception desk by a member of the School/Department.

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Wireless The University provides an extensive wireless network service to staff, students and visitors. Wireless areas are available in all campus buildings and student union. IT Services provide guides which will help you get connected and make best use of this facility, also guides for guests wishing to access the wireless network.

Riverside East is fully wireless enabled with access available in all areas and extended provision in areas such as social spaces, lecture theatres and large class rooms.

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Estates & Property Services, Central Services BuildingGarthdee Campus, Garthdee Road, Aberdeen, AB10 7FYT: 01224 263300 F: 01224 263456 W: www.rgu.ac.uk

The Robert Gordon University, a Scottish charity registered under charity number SCO 13781

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Riverside East Levels 7, 8 & 9, Floor Plans

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C

Riverside East - Fire Assembly Points

Alterations to Exit Routes & Assembly Points SL 08.05.2013Alterations to Exit Routes SL 13.05.2013Alterations to Exit Routes SL 15.05.2013

LEVEL 3FIRE ASSEMBLY POINTS

house manual 2013

Documents

access services

new building

facilities services

learning facilities

accessible showers

emergency contactextension

emergency dial

emergency number