Client Case Study

Housing Associations

The challenge was to achieve a substantial reduction in landline and mobile costs required by both Fold and Help Housing Associations. The organisations both had a high expenditure on telecoms expenses. Both organisations are not for profit, therefore they key objective was to cut costs aiming for up to 20%.

• The current manual directory updates and reports were an unproductive use of time.

• A solution was needed to identify abuse and potential PBX fraud.

• Furthermore, a solution with a tariff check facility was called for to ensure that the organisations were fitted with the most cost effective tariff for their day to day operational needs.

The ChallengeFirstly, we produced accurate call profiles based on an in-depth analysis of the telecoms supplier bills. By providing them with our CallManager Pro solution we significantly improved their speed of communications and efficiency by delivering scheduled reports to individual tenants, which includes an uplift VAT facility. Scheduled mobile and fixed line report identified where high cost calls are being made and where they could be cut down.

The Solution

WWW.SENTEL.CO.UK +44(0)2890815555

SALES@SENTEL.CO.UK

Formed in 1997, Sentel is a software development specialist offering managed services that independently audit and reduce your fixed line and mobile telecoms spend. Absolute devotion to monitoring the changing trends in the telecoms market and focus on R&D defines us as market leaders.

Fold Housing Care Support Fold provides quality and affordable social housing in over 5 towns and cities throughout Northern Ireland. Established in 1976 they support over 5000 tenants in purpose built housing. They provide sheltered housing for the over 55’s and general needs housing for families and single people. With over 30 years experience as providers and managers of affordable social renting housing in Northern Ireland, one of Fold’s key objectives is to keep costs low.

Helm Housing Association Helm Housing is based on the Lisburn Road in Belfast and they offer affordable, quality social housing throughout Northern Ireland. They manage over 5000 properties providing homes for more than 15,000 people. They have been a registered Housing Association in Northern Ireland with charitable status since 1975, and as a non profit organisation they make a significant contribution to the housing community.

Solution Overview

Client Case Study

Housing Associations

15 McKibbin House Eastbank Road Carryduff, Belfast,BT8 8BD

FOLLOW US +44(0)2890815555

AndThousandsMore….

“Trapping excessive phone call charges prevents future unnecessary expenditure” !

Charge-Back Tenants Nominated administrators can now view and edit tenant details assigned to numbers in order to accurately charge back. An uplift and discount facility can be added.!Bill Checker and Fraud Detection We provided fraud detection and analysis, issuing alerts where needed attention. In depth analysis to see whether suppliers bills were correctly billing contracted rates.!Scheduled Reports To multiple users, daily, weekly and monthly. Therefore Improved budgeting and quicker decision making.

Productivity Measurement Lines were identified that were not needed and vice versa. Extra unneeded lines that were being paid for were removed and added.!Provided Personalised Bills VAT invoice with uplift facility to individual clients, taking away labour costs of manually doing so.!Dashboard Analysis and Alerts Dashboard analysis for a quick easy to read visual insight. Alerts were set to identify any unsettling charges or activities.

On completion of Sentels audits, Telecoms Expense management reports are now delivered across all levels within Helm and Fold Housing Associations, giving departmental managers and their employees better visibility of the calls they make resulting in usage costs falling by an average of 15%. !Through Sentel services, both these clients receive an overview of their monthly spend broken down by cost centre and service type, therefore gaining better insight and control.