how a talent leader approaches the candidate experience
TRANSCRIPT
#indeedinteractive
How a Talent Leader Approaches the Candidate ExperienceJennifer TerryDirector of Talent AcquisitionAT&T
Rob WilliamsDirector of Product SalesIndeed
Getting the Candidate Experience Right
Jennifer TerryDirector of Talent AcquisitionAT&T
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What we were hearing
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5 Stars 4 Stars 3 Stars 2 Stars 1 Stars0%
5%
10%
15%
20%
25%
30% >50%Respondents rated theapplication experi-enceless than 4 stars
Source: 2014 Candidate Experience Awards
Overall Application Rating
More than 90 min
61-90 min 31-60 min 16-30 min 5-15 min Less than 5 min
0%
5%
10%
15%
20%
25%
30%
35%
What we were hearing
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42%Respondents said thatit took over 30 min toapply
Source: 2014 Candidate Experience Awards
Time to Complete Application
Why do we care
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27%
73%
Q1-Q2 2014 Q3-Q4 20140
200,000
400,000
600,000
800,000
1,000,000
1,200,000
Complete Applications Incomplete Applications
27%
73%
21%
71%
Mobile job search around the world
40%Canada
48%USA
54%UK
49%Nether-lands
83%Korea 74%
Japan
58%Singapore
36%India
70%South Africa
42%Chile
54%Australia
25-28 29-34
80% 74% 63%
35-45
People of all ages want to apply on mobile
#indeedinteractiveSource: Indeed
18-24 Over 45
52% 31%
Breakdown by Age
Job search is a perfect mobile application
It’s important
It’s often private
People wait for the right jobs to come to them
People want to apply immediately
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Non mobile-friendly
Account creation
Long forms
Resume upload
Too often, the apply process is not perfect
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Your mobile apply process increasinglydetermines the candidates that will apply
Can youread this?
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Your mobile apply process increasinglydetermines the candidates that will apply
Email thisjob?
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Your mobile apply process increasinglydetermines the candidates that will apply
Upload a resume?
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Your mobile apply process increasinglydetermines the candidates that will apply
Type out myentire re-
sume?
0 5 10 20 30 40 45+0%
20%
40%
60%
80%
100%
Series 1
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Keep it simple –complex applications screen out talent
# of online screener questions
Reduct
ion in
Applic
ati
ons
88.7%
70.8%
50.0%44.1%
17.2%16.5%
Measuring drop-off
#indeedinteractiveEmployment Elig
ibility Require
ments
Source In
fo
Personal In
fo
Educatio
n Info
Employment Hist
ory
Military In
fo
Resume
Apply Complete0%
50%
100%
% A
pply
Conver-
sion
ApplyComplete
(72%)
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The most successful employers optimizethe experience at every step
The right job seekersfind your jobs
The best candidatesapply to your job
…And completetheir applications
About Indeed
More people find jobs on Indeed than anywhere
else. Indeed is the #1 job site in the world
and allows job seekers to search millions of jobs
on the web or mobile in over 50 countries and
28 languages. More than 180 million people
each month search for jobs, post resumes and
research companies on Indeed, and Indeed is
the #1 source of external hires for thousands of
companies (sources: SilkRoad & iCIMS).
For more information, visit indeed.com.
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