how do you get people engaged and motivated?
TRANSCRIPT
Engagement Techniques: How Do You Get People Engaged and
Motivated?
Motivation
Sam Glucksberg
Motivation
Sam Glucksberg
How do you get your team engaged and motivated?
Wait!
GET TO KNOW YOUR TEAM
How well do you know your team members?
• Master Jedi: Very well.
• Jedi knight: Pretty well. I know what each person is like and what motivates him/her.
• Padawan: I know when they are excited or unmotivated, but I don’t really know why.
Get to know your team
Let’s test it!Get to know your team
Let’s test it!
How well do you know your team’s expectations at work? 1-I have no idea. Why should I care?2-We have never talked about it, but I think I know what they are.3-Yes. I have meet individually and talked about expectations.
Get to know your team
Let’s test it!
Do you know the personality of each person in your team well? 1-They are all developers; aren’t they cloned?2-Yes. We talked about it with the HR department before hiring each person.3-Yes. We took a self assessment test and talked about the results together.
Get to know your team
Let’s test it!
Do you know what makes your team members thrive? 1-No. I thought it was their paycheck.2-Mostly. The extroverted ones show it pretty clearly.3-Yes. I know what makes each person thrive, even the ones that are shy.
Get to know your team
Let’s test it!
Do you know each person’s dreams and goals in life?1-No. This is a workplace. I don’t care.2-I know the ones that they have told me.3-Yes. I took the time to ask everyone, and now I know each person’s current purpose.
Get to know your team
Let’s test it!
Do you know what demotivates them?1-No. They always seem the same to me.2-I know they don’t like bureaucracy, but that is about it. 3-Yes. I know what unmotivates each person, and we are open about it.
Get to know your team
The reality
• 1-5
• 6-10
• 11-15
Get to know your team
How can I know them better?
Spend time listening:• Self-assessment tools.• Create a moment in monthly meetings where
people can express themselves.• Encourage a trusting environment.
Get to know your team
What motivates your team?
Questions for 1:1 sessions or group
meetings. •Are you happy with your work and the tasks you do?•What motivates you at work?•What are the reasons for why you are still working here?•What is your role in the company? •Focus on the tasks that motivate you the most. Ask yourself why they are the ones that motivate you the most.•What is your personal contribution to these tasks? •How has management affected your motivation positively? Negatively?
Get to know your team
You need to know people so you can motivate them
• Personality• Interests• Interrelations• Expectations• Aspirations• Potential and strengths• Areas to improve• What makes them thrive
Get to know your team
Get to know your team
**Gallup 2013 State of the Global Workplace.
2.5x more revenues for companies with engaged employees vs competitors with low engagement levels
Hay group study Engaged performance
HOW DO I GET STARTED?
Eliminate demotivatorsStart to motivate your team
Be assertive
How?• Rewrite all communications until they are
positive• Offer pure and informational feedback • Discuss your intentions openly• Maintain self-control during
negotiations
Start to motivate your team
WHAT MOTIVATES US AT WORK?Start to motivate your team
What motivates employees?
Autonomy
Mastery
Purpose
Sense of Belonging
Recognition
Start to motivate your team
Autonomy
How?• Avoid micromanaging.• Delegate.• Hire people who are autonomous.• Involve your team in goal setting and in
improvements.
Start to motivate your team
MasteryStart to motivate your team
How?• New challenges.• Development and empowerment.• Participation in transversal projects.• Possibility to change projects or tasks inside a
project.• Emphasize learning goals.• Stronger learning culture: 37% greater
productivity.
Purpose
How?• Share the purpose in every meeting with
different examples.• Hire people that share similar values to your
company’s. • Help team members achieve their dreams.• Provide a frame for your goals.
Start to motivate your team
Sense of belonging
How?• Share information.• Team activities.
Start to motivate your team
Sense of belongingStart to motivate your team
Sense of belongingStart to motivate your team
Start to motivate your
Sense of belonging
Sense of belonging
Create a mascot
•Spend 5 to 10 minutes brainstorming with your team to generate a list of personality traits and skills that an ideal team member would possess.•Your list should contain items that would be common for any team, as well as traits unique to your specific team.•Encourage team members to go beyond the obvious.•After brainstorming, use the drawing feature of your online collaborative tool to create a team mascot representing your ideal team member. •It's fun to create your team mascot together in real time, with all team members contributing something to the drawing. Make a stick figure that has all the characteristics in it. •As a facilitator, you need to make sure that each person’s contribution is represented at least once in the figure.•Bring the stick figure to an artist (it can be a person in the team) and turn it into a cool-looking mascot. Add the company colors if possible. •Use it in presentations, and you can even make T-shirts and mugs with it and send them to the team members.
Start to motivate your team
Recognition
How?• Publicly acknowledge team efforts• Gratitude: repeat why each person’s work is
important• Offer opportunities– Train your team so that people can achieve their
goals– Hire from within
Start to motivate your team
MEASURE MOTIVATION
Surveys• How motivated do you feel about starting this
new project?• How motivated are you about working with
this team?• How do you feel about the last sprint?• Name 1 thing that motivates you and 1 thing
that doesn’t.
Measure motivation
During meetingsMeasure motivation
Available tools
• Measure employee engagement:– Officevibe– Moodapp– Tynipulse
• Self-assessment:– Playprelude
• Collaboration tools with gaming strategies and rewards
Measure motivation
Measure
Learn Build
Measure motivation
MOTIVATION IN DISTRIBUTED TEAMS
Motivation Killers in a Virtual TeamPoor communication
Disconnection from the team
No sense of belonging
Loneliness
Lack of trust
Boredom
Unmotivated team
Super Communicate
• 80% of the messages we receive come from body language
• Video gives us an energy boost
Motivation in Distributed Teams
• Collaboration tools for less meetings• Use meetings to create synergies and have
fun• Start each meeting with a short warm up
talk• End each meeting on a high note
Super Communication
Motivation in Distributed Teams
Super Guidance• Document all important things• Daily mentoring• Repeat instructions• Repeat acknowledgements• Feedback more often (43% of highly engaged
employees receive weekly feedback*)
*Towers Watson 2012
Motivation in Distributed Teams
Super Company Culture
Beat loneliness• Private social media• Team playlists• Team activities• Photo contest• Promote virtual water coolers
Motivation in Distributed Teams
Managing-Virtual-Teams.com
• Courses for Managers and Team Members• Facilitate Team Activities• 1:1 Consulting
Skype: [email protected]