how doctors can prevent medical errors by prescribing information therapy
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8/7/2019 How Doctors can prevent medical errors by prescribing Information Therapy
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�
� Dr Malpani is an IVF specialist who
practises with his wife, Dr Anjali . Theirclinic at www.drmalpani.com attractspatients from all over the world. They runs the world¶s largest free patienteducation library, HELP , at
www.healthlibrary.com. They haveauthored 3 books ± How to Get theBest Medical Care; Successful MedicalPractise; and How to Have a Baby.
� His passion is patient empowerment;and he believes that using InformationTechnology to deliver InformationTherapy to patients can heal a sick
healthcare system.
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How to prescribe InformationTherapy !Dr Malpani, MD
Founder
HELP ± Health Education Library for People
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Information Therapy !
� Information Therapy is Powerful
Medicine !� Empower your patients with
information ± so they can take better
care of themselves , in partnership with you.
� Best way of preventing medical
errors !
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Patients are not helpless !
� They can actively prevent medical
errors !� Patients are the largest untapped
healthcare resource
� They have the most at stake !
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My personal experience
� I learn a lot from my patients !
� Patients get the doctors they deserve ± and doctors getthe patients they deserve
� Well-informed patients are
easier to treat, because they have realistic expectations
� This is why we started HELP
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HELP ² D N Road, near VT station
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www.healthlibrary.com
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How do you help your patients to
become expert patients ?
� Google is great !
� 24/7� Free
� Great for quick searches
� Instant access from home
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But ² Internet searches canbe frustrating� Patients can get lost
� Information can be unreliable� Confusing and conflicting
information
� Not updated
� Whom do they trust ?
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Internet positive patients
� May become
frustrated and confused� This can frustratedoctors as well
� That¶s why having your own
website can help !
Your patients trust you ± they want
information from you !
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Every doctor should have theirown website
� Great way of prescribingreliable InformationTherapy
� Ensures transparency
� Engages patients aspartners
� Saves you time
Websitefordoctors.in
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Google and doctors
� It¶s NOT google v/s doctors
� People who use google are theones who ask questions.They trust ± then verify !
� They can become
loyal patientsThey are opinion makers ±
excellent source of future
referrals
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Don·t underestimate your patient·sabilities !
� They are smart . With the right tools,
you can make the right decisions !� Patient education takes time ± worthwhile investment
� Docere = teach !� Videos and DVDs!
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Videos and DVDs for patienteducation in India� Need videos
customised forIndian patients
� Local Indianlanguages
� Can be shown to yourpatients while they are waiting to see
you
� www.peasonline.com
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Why you should refer your patientsto HELP� HELP empowers patients ± and saves
you time !� Perfect for people who¶ve already
done a google search; and then need
help� Librarians ± human infomediaries
� Guides ± online and the real-world !
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HELP helps your patients save moneyon medical care
� 1. Promotes SelfCare .
� 2. Provides Evidence-Based Guidelines� 3. Helps with Veto Power, so they can say
No to medical care they don¶t need, thuspreventing overtesting and unnecessary surgery .
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We help patients to talk todoctors !� Demystify jargon
� The quality of youranswers depend upon thequality of your patient¶s
questions !
� You cannot read your patient¶s mind !
� Saves you time and
prevents misunderstanding
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Teach your patients to
talk to you SAFE ly !�S = Story ( your medical
history)� A = Assessment ( what you
think is wrong)�F = Fears
�E = Expectations
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HELP isn·t just for patients !HELP helps doctors to :� - look at things from the patient¶s
point of view !� - improve your empathy and your bedside manner
� - reduce the risk of lawsuits� - communicate effectively with your
patients and keep them loyal to you
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Why you need to prescribeinformation� Well-informed patients are happy.
They have realistic expectations from you and your medical care
� They are loyal and will stick with you
� Happy patients = Happy doctors !� Information Therapy improves the
doctor-patient relationship !
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Information Therapy for Doctors
� www.mdconsult.com
� World¶s largest online
medical library
� Over 80 full text medical books and 50 full textmedical journals
� Updated all the time� Only Rs 9995 per year !
� www.healthlibrary.com
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HELP is growing !National Network� Every clinic and hospital should have a Patient
Education Resource Center� Win-win situation
� Great tool to empowerpatients
� Helps doctors andhospitals too !
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New locations
� Mini-libraries at chemists
� Mini-libraries at medical laboratories
� Mini-libraries in clinics
� Improves patient loyalty
� Helps you to stand out !� Please invest in
educating your patients!
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How is HELP growing ?Corporate Partners
� Win win !
� CSR � 80G benefits
� Health insurance companies are the best
fit ± dollar spent on patient education is10 dollars saved ( on unnecessary testingand surgery)
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Teach your patients toBE SAFE !� B = Beware = Be aware that
errors can happen� E = Education
� S= Speak Up
� A = Act
� F = Facts
� E = Error Free.
� This a joint effort !
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Is this what you do in real life ?
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Teach your patients to
SPEAK UP !
� You are theexpert on yourown problem
� You can preventerrors fromoccurring