how europe can benefit from facility management
DESCRIPTION
Presentation by Fred Kloet, vice-chairman EuroFM, at the IFMA CZ conference in Prague on November 8, 2011TRANSCRIPT
How Europe can benefit from Facility Management
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
The EuroFM Network
Representing a market of approx. € 640 billion (5 to 8 % of GDP) and 40 million FTE
16 Service Providers representing approx. € 115 billion and1.400.000 employees
National Associations from 23 countries representing approx.22.000 members (individuals and organisations)
29 Publication Partners from 18 countries representing approx. 65.000 readers
2 Corporate Clients and 2 Affiliations Universities and Educational Institutions
representing approx. 14.000 FM students
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Network Groups and Roundtables
Member Meetings:19-21 Jan. 2012 Kufstein
Jos Duchamps
Vision 2020 Strategy 2011-2013
EU Policy: Transparency & Competitiveness
FMIndex.eu?
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
EN15221-1, 2, 3, 4, 5, 6 and 7
Growth of FM: facilitating end user engagement with business services
2012
1978
(New Economy)
Maslow
EU Policy: Tangible > IntangibleBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.
EUROPEAN FACILITY MANAGEMENT: EN15221
Scope: Space & Infrastructure
Planning, design, workplace, construction, lease, occupancy, maintenance, furniture, cleaning, etc.
People & OrganisationHS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting, marketing, etc.
Terms defined: Asset, benchmarking, client, customer, end-user, facility, real estate, tenant, service provider, workplace, cleaning, etc.
(EN15221-1: 2006 Facility Management – Part 1: Terms and definitions)
ISO Asset Management + Outsourcing + FM
EU policy: service standardsBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Activities by > 1 person
People & OrganisationIn the New World of Work we represent
the user of business-related services and facilities
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Space & InfrastructureIn the New World of Work we represent
the user of business-related services and facilities
FMs are most equiped for creating innovative and inspiring communities and cities.EuroFM Corporates Agenda: Lifecycle Management, Sustainability and Asset Management
The European FM model (EN15221-1)
+ Processes (EN15221-5) + Agreement (EN15221-2)
This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
design and construction serviceslease, rental & space managementcleaning services & maintenancecatering & vending servicesfurniture & office supplies(internal) relocation servicesdocument management & mail logistics & utilitiesenergy managementlandscaping & parkingcorporate real estate servicesworkplace managementsafety & security servicespest controlprocurementmarketingbuilding initial performanceproperty administrationworkspace portfolio optimisationreal estate services accounting, controlling and reportinghuman resource managementfleet managementlegal policies and contractshealth & environmenttravel services & event managementhospitality mangement and reception servicesInformation and telecommunication technology
Connecting and integrating
New World of Work(New Economy)
EU Policy: High Level Group on FM
EN15221-4 Classification
Published 19/10/2011!
EN15221-6 & the Dutch Real Estate System (MSc)
A Standards Battle!
[email protected] EU Policy: FM is a Service
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Published 19/10/2011!
In the New Economy we represent the user of building space (EN15221-6)
SMART m2’s: help avoid funds invest € 280 billion in more m2’s in 2011! -40% is possible (offices) / change the asset mix Th
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By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Published 19/10/2011!
EXAMPLES OF THE EUROFM EU2020 AGENDA
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Key actions European Commission
• Improving the business environment• Strengthening the Single Market • Industrial innovation strategy • Promoting Sustainability• Facilitating industrial change• Capitalising on globalisation• Improving sectoral policy frameworks • Member State competitiveness
Taken from Peder Christensen EC Enterprise & Industry presentationBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Strengthening the Single Market
• Single Market – Improving market surveillance – Creating a single market for business
services– IPR enforcement
• Improving infrastructure– address transport and energy bottlenecks– continue to liberalise energy markets
• Faster standardisationTaken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
High Level Group on Business related Services
• Industrial Policy Communication and Single Market Act
• Focus on logistics, facility management, marketing and advertising
• Market gaps, innovation and standards• Organisation: as other past High Level Groups?• Timing: first meeting end of 2011. Report with
recommendations end 2012/begin 2013?
Taken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Barriers against energy efficiency in buildings
Influence on energy use
FM
Example 1: Sustainability – FM/user involvement in energy efficiency in buildings
End-user?
- 20% is easy!
(www.wbcsd.org)
Example 2: Interoperability - EU Space & Area Measurement in BIMPublic sector FMs set the example(Practice what you preach)
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Example 3: Sustainability in Food & Beverage to staff
- 20% waste- 20% meat- 20% transport+ 20% health+ 20% fair trade
200.000 visitors
(www.slowfood.org)
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
‘Given this sector’s importance in total value added (15-20% of GDP), we believe that the business services sector accounts for a large part of the EU’s negative productivity differential vis-à-vis the USA. This conclusion seems to be broadly in line with the findings of numerous other authors such as Van Ark et al. (2008).
From ‘International Productivity Montior’ , Pamfili Antipa ([email protected] ) & Marie-Elisabeth de la Serve, Banque de France, Number 19, Spring 2010
Example 4: Productivity, towards a New World of Work
EFMC 2011 Theme: ‘Cracking the Productivity Nut’
EU Policy + Pension Funds: an intangible asset
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Facilitating the EU2020 workforce
www.transumo.nl (RSM)
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
Example 5: Mobility of staff and their workspace
SustainabilityAsset management
(www.railteam.org)
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
The EuroFM EU2020 Strategy*
Started connecting strategy to ‘Brussels’ in 2010.
In need of recognition and collaboration to deliver.
Public finances constraint: work with EU + PuRE-net
Competitiveness & Transparency: implement the EN15221
Productivity: organize EFMC 2011 and NWoW research projects
Employment growth: continu turnover growth and outsourcing
Skills growth: European competency model
Sustainability: SMART m2s and influence user behaviour
Interoperability: connect to Construction, BIM and Digital Agenda
Reduction of poverty : create low level skilled jobs
* As presented to the European Parliament November 2010
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
How the New Economy drives the EuroFM Vision 2020 and Strategy 2011(under discussion with membership via taskforce)
COVER Vision/Strategy
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
The largest Business Services Market,5% of EU GDP,
that facilitates Europe bottom up.(www.eurofm.org)
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)