how europe can benefit from facility management

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How Europe can benefit from Facility Management By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

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Presentation by Fred Kloet, vice-chairman EuroFM, at the IFMA CZ conference in Prague on November 8, 2011

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Page 1: How Europe can benefit from facility management

How Europe can benefit from Facility Management

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 2: How Europe can benefit from facility management

The EuroFM Network

Representing a market of approx. € 640 billion (5 to 8 % of GDP) and 40 million FTE

16 Service Providers representing approx. € 115 billion and1.400.000 employees

National Associations from 23 countries representing approx.22.000 members (individuals and organisations)

29 Publication Partners from 18 countries representing approx. 65.000 readers

2 Corporate Clients and 2 Affiliations Universities and Educational Institutions

representing approx. 14.000 FM students

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 3: How Europe can benefit from facility management

Network Groups and Roundtables

Member Meetings:19-21 Jan. 2012 Kufstein

Jos Duchamps

Vision 2020 Strategy 2011-2013

EU Policy: Transparency & Competitiveness

FMIndex.eu?

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

EN15221-1, 2, 3, 4, 5, 6 and 7

Page 4: How Europe can benefit from facility management

Growth of FM: facilitating end user engagement with business services

2012

1978

(New Economy)

Maslow

EU Policy: Tangible > IntangibleBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 5: How Europe can benefit from facility management

Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.

EUROPEAN FACILITY MANAGEMENT: EN15221

Scope: Space & Infrastructure

Planning, design, workplace, construction, lease, occupancy, maintenance, furniture, cleaning, etc.

People & OrganisationHS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting, marketing, etc.

Terms defined: Asset, benchmarking, client, customer, end-user, facility, real estate, tenant, service provider, workplace, cleaning, etc.

(EN15221-1: 2006 Facility Management – Part 1: Terms and definitions)

ISO Asset Management + Outsourcing + FM

EU policy: service standardsBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 6: How Europe can benefit from facility management

Activities by > 1 person

People & OrganisationIn the New World of Work we represent

the user of business-related services and facilities

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 7: How Europe can benefit from facility management

Space & InfrastructureIn the New World of Work we represent

the user of business-related services and facilities

FMs are most equiped for creating innovative and inspiring communities and cities.EuroFM Corporates Agenda: Lifecycle Management, Sustainability and Asset Management

Page 8: How Europe can benefit from facility management

The European FM model (EN15221-1)

+ Processes (EN15221-5) + Agreement (EN15221-2)

This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 9: How Europe can benefit from facility management

design and construction serviceslease, rental & space managementcleaning services & maintenancecatering & vending servicesfurniture & office supplies(internal) relocation servicesdocument management & mail logistics & utilitiesenergy managementlandscaping & parkingcorporate real estate servicesworkplace managementsafety & security servicespest controlprocurementmarketingbuilding initial performanceproperty administrationworkspace portfolio optimisationreal estate services accounting, controlling and reportinghuman resource managementfleet managementlegal policies and contractshealth & environmenttravel services & event managementhospitality mangement and reception servicesInformation and telecommunication technology

Connecting and integrating

New World of Work(New Economy)

EU Policy: High Level Group on FM

EN15221-4 Classification

Published 19/10/2011!

Page 10: How Europe can benefit from facility management

EN15221-6 & the Dutch Real Estate System (MSc)

A Standards Battle!

[email protected] EU Policy: FM is a Service

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Published 19/10/2011!

Page 11: How Europe can benefit from facility management

In the New Economy we represent the user of building space (EN15221-6)

SMART m2’s: help avoid funds invest € 280 billion in more m2’s in 2011! -40% is possible (offices) / change the asset mix Th

is is

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By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Published 19/10/2011!

Page 12: How Europe can benefit from facility management

EXAMPLES OF THE EUROFM EU2020 AGENDA

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 13: How Europe can benefit from facility management

Key actions European Commission

• Improving the business environment• Strengthening the Single Market • Industrial innovation strategy • Promoting Sustainability• Facilitating industrial change• Capitalising on globalisation• Improving sectoral policy frameworks • Member State competitiveness

Taken from Peder Christensen EC Enterprise & Industry presentationBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 14: How Europe can benefit from facility management

Strengthening the Single Market

• Single Market – Improving market surveillance – Creating a single market for business

services– IPR enforcement

• Improving infrastructure– address transport and energy bottlenecks– continue to liberalise energy markets

• Faster standardisationTaken from Peder Christensen EC Enterprise & Industry presentation

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 15: How Europe can benefit from facility management

High Level Group on Business related Services

• Industrial Policy Communication and Single Market Act

• Focus on logistics, facility management, marketing and advertising

• Market gaps, innovation and standards• Organisation: as other past High Level Groups?• Timing: first meeting end of 2011. Report with

recommendations end 2012/begin 2013?

Taken from Peder Christensen EC Enterprise & Industry presentation

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 16: How Europe can benefit from facility management

Barriers against energy efficiency in buildings

Influence on energy use

FM

Example 1: Sustainability – FM/user involvement in energy efficiency in buildings

End-user?

- 20% is easy!

(www.wbcsd.org)

Page 17: How Europe can benefit from facility management

Example 2: Interoperability - EU Space & Area Measurement in BIMPublic sector FMs set the example(Practice what you preach)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 18: How Europe can benefit from facility management

Example 3: Sustainability in Food & Beverage to staff

- 20% waste- 20% meat- 20% transport+ 20% health+ 20% fair trade

200.000 visitors

(www.slowfood.org)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 19: How Europe can benefit from facility management

‘Given this sector’s importance in total value added (15-20% of GDP), we believe that the business services sector accounts for a large part of the EU’s negative productivity differential vis-à-vis the USA. This conclusion seems to be broadly in line with the findings of numerous other authors such as Van Ark et al. (2008).

From ‘International Productivity Montior’ , Pamfili Antipa ([email protected] ) & Marie-Elisabeth de la Serve, Banque de France, Number 19, Spring 2010

Example 4: Productivity, towards a New World of Work

EFMC 2011 Theme: ‘Cracking the Productivity Nut’

EU Policy + Pension Funds: an intangible asset

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 20: How Europe can benefit from facility management

Facilitating the EU2020 workforce

www.transumo.nl (RSM)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 21: How Europe can benefit from facility management

Example 5: Mobility of staff and their workspace

SustainabilityAsset management

(www.railteam.org)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 22: How Europe can benefit from facility management

The EuroFM EU2020 Strategy*

Started connecting strategy to ‘Brussels’ in 2010.

In need of recognition and collaboration to deliver.

Public finances constraint: work with EU + PuRE-net

Competitiveness & Transparency: implement the EN15221

Productivity: organize EFMC 2011 and NWoW research projects

Employment growth: continu turnover growth and outsourcing

Skills growth: European competency model

Sustainability: SMART m2s and influence user behaviour

Interoperability: connect to Construction, BIM and Digital Agenda

Reduction of poverty : create low level skilled jobs

* As presented to the European Parliament November 2010

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 23: How Europe can benefit from facility management

How the New Economy drives the EuroFM Vision 2020 and Strategy 2011(under discussion with membership via taskforce)

COVER Vision/Strategy

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

Page 24: How Europe can benefit from facility management

The largest Business Services Market,5% of EU GDP,

that facilitates Europe bottom up.(www.eurofm.org)

By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)