How Helena has improved the

Health & Wellbeing of

residents

Paula Underwood

Chris Lamb

We believe that We can.. and We do!

Outcomes

• This workshop will show the impact the work of Helena has had on improving the health of the borough of St Helens

• We will evidence how important good housing, environments and social interaction are to peoples general sense of wellbeing

• We will show how partnerships, and information sharing help our organisation deliver on a wide range of initiatives.

Helena Partnerships

• Situated in the North West of England

• LSVT established in 2002 with 13,000

homes

• 1,200 sheltered & extra care housing

bungalows & flats

• Invested 490 million in St Helens

• Provision of 1,220 care hours weekly

• Built 314 new homes with a further 500

on the way

Recent Achievements

• Heald Farm Court –National Housing Design award 2010

• HQN Income management accreditation 2011 – offering support to residents

• EAC Silver award for best UK retirement housing - West End Rd

• Big Lottery funding for ‘Going Home & Make it Happen’ projects

• CIH Good Practice Award- Improving Health & Wellbeing of Residents and communities 2012

Health & Wellbeing Lifestyle

Risk Factors

• St Helens is ranked the 47th most

deprived area in England

• Population of 177,600

• Nearly 30,000 people over the age of 65

and rising

• Higher mortality rates than national

average

• Higher levels of smokers

• Obesity levels are at 23%

Health & Wellbeing Lifestyle

Risk Factors

• Alcohol related hospital stays are the 10th worst in the country

• 2 areas in St Helens have the worst alcohol hospital admission rates

• 23% of people binge drink

• Unemployment rates remain higher than national average

• 11% of people receive incapacity benefit, with 20% of these having a mental health issue

Customer Insight

• Data analysis and profiling

• Environmental Scanning

• Front-line staff

• Surveys

• Customer Journey Mapping

• Consultation

Benefits Of Customer Insight • Clear understanding of the needs & expectations of

both individual and groups of tenants.

• An understanding of the real diversity of the tenant

base.

• An understanding of which groups of tenants require the

most cost-intensive services.

• An understanding of current and future housing and

support needs.

• An understanding of the most effective and preferred

methods of communication for different tenant groups.

• Knowledge of previously hard to reach tenants.

• Identification of where time and resources are being

concentrated.

• Better understanding of place and neighbourhood mix.

Customer Insight

• Up and coming

• More safe and secure

• New striving families

• More settled and striving families

• Pride and Joy

• Solitary and surviving

• Stretched empty nesters

• Supported pensioners

A Shifting Landscape

• Health & Social Care Bill 2012

• Welfare reform Act 2013

• Shift in Public Health

responsibilities

• CCG not PCT

• Supporting People

• More for Less

Creating Smarter Partnerships

• Partners with Health providers.

• Joint Bids to CCG

• Supported Housing

• Supporting Hospital

discharge/avoiding admission

• Technology

• Supported employment

Initiatives to Support

Better Health

ExtraCare

• Parr Mount Court 93 units

• Heald Farm Court 92 units

• Block Contract

Short Stay Housing

• 5 Units across our ExtraCare schemes

• Offers a community based option as an

alternative to residential care

• Gives an individual a ‘taste’ of ExtraCare

a stress free option for people unable to

return home.

• On-going support from social care

Health & Housing

Initiatives to Support

Better Health

Going Home Project

• Lottery funded

• Low level housing interventions

• ‘Glue’ between Health & Social

care

Initiatives to Support

Better Health

Mylinqs

• Telehealth & social networking tool

• Bridgewater project

• Using Going Home to support

rollout in community

• Using ExtraCare as hub for virtual

communities

Initiatives to Support

Better Health

New Ventures & Day Opportunities

• Social enterprise within LA

• Tasked to find supported employment

and work opportunities for people with

Learning Disabilities

• Shrinking Budgets shrinking venues

• Heald Farm Court Gardening service

• Parr Mount Court Bistro

Initiatives to Support

Better Health

New Ventures & Day Opportunities

Activity Outcome

• Shoots Programme

• In-house Green Space

Team

• Garden Project

• DAN Team

• Customers achieve a lifestyle

change are more likely to be

healthy.

• 61% of residents noticed positive

changes in their local environment.

• 235 older and vulnerable people

receiving support to maintain

gardens.

• Team delivering a range of

courses and projects for residents

and their children to better equip

them in life

Better Health

Better Health

Activity Outcome

Affordable warmth Team

Money Matters Team

Increased awareness on

how to reduce the cost of

gas, electric and water bills,

and make home more

energy efficient.

Home energy checks.

Helped tenants claim more

than £1 million in benefits

since 2010

Better Health

Activity Outcome

Scheme manager service tailored to

the person – move away from

accommodation based services

Emergency response team

Extra Care Services linking into

community

Transitional accommodation

Pilot in Moss Bank - 127 older people

receiving tailored support services

Residents able to summon help 24/7

in an emergency.

65 Older people able to use

resources and facilities at HFC

Housing and support for people

following a stay in hospital who cant

go home .

Active Mind – Active Body

10 x Community rooms as

hubs for older people in our

communities.

Book Keeping Skills Course

Digital Photography

Something Old, Something

New Project

Annual Arts Exhibition

Giving something back

scheme

Sheltered in Bloom

Gardening Courses/Garden

volunteers

Fit as a Fiddle programme

WW2 Project

Gym at HFC

Active Mind – Active Body

IT on schemes

Computer Skills Courses

run delivered by young

people

10 week Computer Courses

Sheltered Scheme Blog –

“Silver Sagas”

Residents able to access 20

computers and laptops

School children helping

older people to use

computers

Training on schemes

2 x IT champions who

update blog on

activities/events taking

place.

Ageing Well Charter • We will celebrate and champion the

contribution of older people in our

neighbourhoods.

• We will provide opportunities for older people

to get involved through volunteering and

activities. These opportunities will support

and share the expertise of our older people

and broker the exchange of skills across the

age groups.

• We will work with our partners in health and

social care to provide the most up to date

opportunities for advice, information and

services that will result in the improved health

and wellbeing of older people.

• We will develop new initiatives to address

specific issues including dementia, diet and

mobility.

• We will continue to improve homes so that

they are fit for ageing.

Summary

• Strong flexible partnerships

encourage achieving more for less.

• Benefits the whole community, not in

silos

• This has been a snapshot of the

work Helena does

We believe that We can..

..and We do!

Contact us

Paula Underwood - Service Manager

Paula.Underwood@helenapartnerships.co.uk

Chris Lamb - Operations Manager

(Specialist Services)

Chris.Lamb@helenapartnerships.co.uk