how i stopped worrying and started engaging with customers

19
Social media: or how to stop worrying and start engaging with customers [email protected] @ttalola

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Presentation on Be A Change -seminar about how social media can be used by social enterprises to start listening, conversating and creating communities.

TRANSCRIPT

Page 1: How I stopped worrying and started engaging with customers

Social media: or how to stop worrying and start engaging with

customers

[email protected]@ttalola

Page 2: How I stopped worrying and started engaging with customers

Where is the beef?

Page 3: How I stopped worrying and started engaging with customers

Where is the beef?

Page 4: How I stopped worrying and started engaging with customers

Social media is a hype

Page 5: How I stopped worrying and started engaging with customers

Social media is a hype

Page 6: How I stopped worrying and started engaging with customers

Where are your customers?

Page 7: How I stopped worrying and started engaging with customers

We’re having a party, everyone is invited!

Page 8: How I stopped worrying and started engaging with customers

Start listening

Page 9: How I stopped worrying and started engaging with customers

The art of connecting with customers

Page 10: How I stopped worrying and started engaging with customers

Listen to the likeminded…

Page 11: How I stopped worrying and started engaging with customers

…but listen also your enemies

Page 12: How I stopped worrying and started engaging with customers

…but listen also your enemies

Page 13: How I stopped worrying and started engaging with customers

Participate the discussion

Page 14: How I stopped worrying and started engaging with customers

Don’t be boring

Page 15: How I stopped worrying and started engaging with customers

Provide value to your community

Page 16: How I stopped worrying and started engaging with customers

It’s not about you!

Page 17: How I stopped worrying and started engaging with customers

Sharing is caring

Page 18: How I stopped worrying and started engaging with customers

Being a ’fan’ doesn’t mean a thing

Page 19: How I stopped worrying and started engaging with customers

Being a ’fan’ doesn’t mean a thing