how leading financial services organisations are keeping business digital
TRANSCRIPT
Keeping Business Digital in Financial Services Dan Voss, Enterprise Account Execu3ve – DocuSign Europe
Agenda
DocuSign in Financial Services
Financial Services Demo
Panel
1
2
3
Our Understanding of Key Challenges
We need to accelerate our revenues.
We need to improve our customers’ experience.
We need to transact via mobile.
We need to streamline our operaFons.
We need to strengthen oversight & compliance.
Mandatory Disclosures Audit trails Account
Statements
Policy changes
NDAs
AML check
Wire Transfers
Account Openings
Investor QuesFonnaire
Change of Beneficiary
ImplementaFon Speed
ROI
Slow Fast
High
Low
Audit sign-‐off
IRA/401k rollovers
Compliance processes
Account change/maintenance
Loan repackaging/securi3za3on
Purchase orders
Contracts
Expense repor3ng
LeLer of credit applica3on
Stop payment requests
Loan applica3ons
Transfer of assets
Disclosures
New account opening
NDAs Employee on/off boarding
Credit reports
IT asset tracking
Change of address/beneficiary
Wire transfers
PorRolio Based Approach for Customer Success: Financial Services
Lessons Learned From Customers
Slow and Costly Opera3ons
Regulatory Risk and Compliance
Viola3ons
Prohibi3ve and Error Prone Experience
The Real Cost of Every TransacFon
THE REAL COST OF EVERY TRANSACTION
PrinFng
DistribuFon
Document CreaFon
PreparaFon
Manage Status
Process Documents
IT
PrinFng
DistribuFon
Document CreaFon
PreparaFon
Manage Status
Process Documents
LEGAL
PrinFng
DistribuFon
Document CreaFon
PreparaFon
Manage Status
Process Documents
HR
PrinFng
DistribuFon
Document CreaFon
PreparaFon
Manage Status
Process Documents
PROCUREMENT
PrinFng
DistribuFon
Document CreaFon
PreparaFon
Manage Status
Process Documents
SALES
£18 per TransacFon
Company Size Transac3on (Avg Annual)
£1B+
£500MM – £1B
£100MM – £500MM
< £100MM
1.5MM
500K
100K
20K
Costs (Annual)
£27MM
£1.8MM
£360K
OrganizaFon Wide Costs Cost per Transac3on
£18
£18
£18
£18
x
x
x
x
=
=
=
=
The Real Cost of Every TransacFon
THE REAL COST OF EVERY TRANSACTION
£9MM
Delivered Value for Banking Customers
• Accelerated onboarding and account openings
• Significant reduc3on in turnaround 3me and NIGO
• "DocuSigning is a much faster, beLer experience for our customers.”
• 50,000 envelopes per month
• Reduced call volume by 75%
• Met 100% of internal audit requirements
• Slashed wire approval and processing 3me from hours to minutes
ROI Customer Experience Compliance
Industry-‐Leading Partner Ecosystem: Insurance and Financial Services
GLOBAL STANDARD
Financial Service Customers Are Helping Build Global Trust
Demo
Video
Panel
Manager
Simon Rose
Grant Thornton
Global Digital Marke3ng Manager
Aladdin Elalfy
Afex
Financial Services Lead
Bruce McKee
Microsob UK