how mail streamlines user workflow
DESCRIPTION
Analyzing how the Mail app created a great user experience through streamlining the user workflow. Takes you through the Mail screens and describes the feature and layout choices that are behind each screen.TRANSCRIPT
The Mail app has 3 distinct views.
The Mail app has 3 distinct views.
The summary view
The Mail app has 3 distinct views.
The summary view The mailbox view
The Mail app has 3 distinct views.
The summary view The mailbox view The email view
Mail opens to the inbox view (and not the summary view) on start-up for a couple of
reasons…
• It defaults to All Inboxes
• It defaults to All Inboxes
• Because 9 times out of 10, someone opening the mail app wants to check their inbox.
• It defaults to All Inboxes
• Because 9 times out of 10, someone opening the mail app wants to check their inbox.
• Apple understands what their users want
• It defaults to All Inboxes
• Because 9 times out of 10, someone opening the mail app wants to check their inbox.
• Apple understands what their users want
• The search bar is hidden by default
• It defaults to All Inboxes
• Because 9 times out of 10, someone opening the mail app wants to check their inbox.
• Apple understands what their users want
• The search bar is hidden by default
• Because 9 times out of 10, the user only wants to check their email when opening Mail.
• The only other function a user could immediately want is to write a new email.
• The only other function a user could immediately want is to write a new email.
• This is why ‘New Email’ is in the corner of the toolbar.
• The only other function a user could immediately want is to write a new email.
• This is why ‘New Email’ is in the corner of the toolbar.
• To do anything else, you must tap a header button for a new view.
• The only other function a user could immediately want is to write a new email.
• This is why ‘New Email’ is in the corner of the toolbar.
• To do anything else, you must tap a header button for a new view.
• This keeps the user’s mind uncluttered and focused on the task at hand.
• The only other function a user could immediately want is to write a new email.
• This is why ‘New Email’ is in the corner of the toolbar.
• To do anything else, you must tap a header button for a new view.
• This keeps the user’s mind uncluttered and focused on the task at hand.
• If they want to do something different, they switch to the new, uncluttered view.
So I checked my email, and open something I just recently received. How has Apple made it as
easy as possible?
• The things you could want to do with an email are…
• The things you could want to do with an email are…
• Take a note of it
• The things you could want to do with an email are…
• Take a note of it
• File it away
• The things you could want to do with an email are…
• Take a note of it
• File it away
• Delete it
• The things you could want to do with an email are…
• Take a note of it
• File it away
• Delete it
• Reply to it or forward it
• The things you could want to do with an email are…
• Take a note of it
• File it away
• Delete it
• Reply to it or forward it
• Send another email because of it
• The things you could want to do with an email are…
• Take a note of it
• File it away
• Delete it
• Reply to it or forward it
• Send another email because of it
• But now I’m done with the email…
• The things you could want to do with an email are…
• Take a note of it
• File it away
• Delete it
• Reply to it or forward it
• Send another email because of it
• But now I’m done with the email…
• … so Apple has made it easy to move on to the next.
• Apple has consolidated everything you’d want to do with a single email into one easy screen.
• Apple has consolidated everything you’d want to do with a single email into one easy screen.
• No new views, no more tapping - just one step to getting it done.
• Apple has consolidated everything you’d want to do with a single email into one easy screen.
• No new views, no more tapping - just one step to getting it done.
• That’s good design; not flashy or pretty pixels.
It’s time for me to get something else done in my email inbox.
• Here is the summary view, where you find the other mailbox views to search for old emails or look through email folders.
• Here is the summary view, where you find the other mailbox views to search for old emails or look through email folders.
• Why isn’t this a hamburger menu?
• Here is the summary view, where you find the other mailbox views to search for old emails or look through email folders.
• Why isn’t this a hamburger menu?
• Hamburger menus keep you in the mindset of the original view.
• Here is the summary view, where you find the other mailbox views to search for old emails or look through email folders.
• Why isn’t this a hamburger menu?
• Hamburger menus keep you in the mindset of the original view.
• By creating a new view, Apple has focused you on the task you are trying to achieve.
• Here is the summary view, where you find the other mailbox views to search for old emails or look through email folders.
• Why isn’t this a hamburger menu?
• Hamburger menus keep you in the mindset of the original view.
• By creating a new view, Apple has focused you on the task you are trying to achieve.
• Apple has provided all inboxes at the top, since people in this view usually want to look at an inbox.
Mail keeps workflow focused on what the user needs to get done - getting them in and out of
the app in no time.
