how many billing disputes would you say you do in a month?
TRANSCRIPT
How Many Billing Disputes Would
You Say You Do in a Month?
“I vastly prefer email, instant messaging, or
texting for any long-distance communication
— with those media, I can take time to re-read
and think before replying.”
-Alison Green, Manager
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Case Study Results
During a recent study of a 1,000+ room hotel, we
researched the amount of time accountants spent on the
phone processing guest billing disputes in June this year
versus June last year. The hotel received over 500 guest-
billing disputes each month ranging from Minibar charges,
to Food and Beverage, and Group Billing.
The average daily time spent talking on the phone was 70%
less in June of this year less than June of the previous year.
The improved efficiency was credited to RBP Guest
Inquiries’ cloud-based dispute solution. Disputes are
processed electronically, guests received instant updates,
and resolutions are automatically sent to guests.
RBP Guest Inquiries
Applying automatic dispute solutions through the use of
technology enhances the value of the guest stay. RBP
Software Solutions has developed a 'Guest Facing' Solution
for the hospitality industry for resolving post-stay guest
inquiries and disputes. The cloud-based environment allows
online communication with hotel guests.
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Bob Murphy
C.E.O. & General Manager
t: (619) 929-5257