how meta meets the “mental health early ......2019/12/05 · on august 9, 2019, the state of...
TRANSCRIPT
Simplify. Expand. Matter.
HOW META MEETS THE “MENTAL HEALTH EARLY
ACTION ON CAMPUS ACT”www.meta.app
V 20191204
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MEET THE PANEL
Julie Mitchell-BarneyVP, Higher Education
Sri Santhanam SVP, META
Judith FlinkRetired Executive Director ofStudent Financial ServicesUniversity of IL System
John KolakowskiVP, META
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WHO ARE THE STUDENTS?
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• Digital natives
• Hardworking
• Philanthropic
• Communicate globally
• Dealing with greater levels of stress, anxiety, and depression—but also more open to discussing mental health issues than any other prior generation1
41 - https://www.apa.org/news/press/releases/stress/2018/stress-gen-z.pdf
G E N Z
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S T U D E N T M E N T A L H E A L T H I S S U E S A R E A T E P I D E M I C P R O P O R T I O N S
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WHAT IS ILLINOIS HB 2152?
On August 9, 2019, the state of Illinois passed the Mental Health Early Action on
Campus Act in order to “address gaps in mental health services on college campuses
across Illinois, including both 2-year and 4-year institutions, through training, peer
support, and community-campus partnerships.”
Sets a benchmark where by July 1, 2020, each public college or university must
maintain a ratio of one clinical, non-student staff member for every 1,250 students.
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STUDENT MENTAL HEALTH ISSUES ARE REAL
Let’s talk about the gaps in the mental health services across higher ed institutions
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S T U D E N T M E N T A L H E A L T H I S S U E S A R E R E A L
Mental Illness Impact on College Students
• 1 in 4 college students experience a significant mental health issue, according to NAMI
• 66% of students with anxiety and depression don’t seek treatment
• Suicide rates on the rise 8th year in a row. 4 out of 5 college students who die by suicide never had contact with counseling services.1
• 41% of students in college counseling sessions drop from counseling once they return back from summer break 2
• >50% don’t disclose their condition to their institution due to privacy concerns3
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Pe
rce
nt
Why did you choose not to disclose your mental
health condition(s) to your institution?
Check all that apply.
Privacy
Concerns
Confidentiality Did not want
college/faculty
to find out
Did not want
friends to
find out
Other
0
10
20
30
40
50
60
1CCMH, 20182American Council of Education3 META student surveys
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1CCMH, 20182American Council of Education3 META student surveys
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I N S T I T U T I O N S A R E A L R E A D Y L O O K I N G F O R H E L P
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business days –avg. wait for a 1st appt for centers with waitlists.
business days -avg. wait for all clients for a first appt
increase in counseling center utilization, while enrollment increased by only 5%.
Counseling Centers under Pressure Presidents Focus on Mental Health
need additional tools to help address mental health on campus.
indicated that it was very important to understand these issues
indicated that student well-being is part of their strategic plan
17.7
6.5
40%
80%
50%
80%
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ILLINOIS GENERAL ASSEMBLY HAS FOUND
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• about 75% of all mental health conditions start by age 24
• students from low-income households are more likely to have a mental health condition
• between 2007 and 2017, the diagnosis rate of college students increased from 22% to 36%
• young adults are less likely to receive mental health support than any other age group
• 67% of campus counseling center directors saying that their service capacity is inadequate
• many students who complete a suicide never received on-campus services.
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NEW MENTAL HEALTH LAW FOR ILLINOIS INSTITUTIONS
Let’s briefly speak to the requirements in this new bill
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Applicable Sections of the bill:
Section 25: Awareness - To raise mental health awareness on campuses, each public college or university must do all of the following:
• 25.1 – raise awareness of mental health conditions
• 25.3 – features a webpage with information dedicated to mental health resources
• 25.4 – distribute messages related to available mental health resources and encourage help
• 25.5 – provide connections to mental health resources
• 25.6 – information regarding screenings and resources during times of high academic stress
Section 40: Strategic Partnerships – Schools will need a minimum network of mental health service providers
• 40.a – partner with mental health service providers
• 40.b – maintain a ratio of 1 mental health provider for every 1,250 students
Section 50. Evaluation: Each public college or university must evaluate their program:
• 50.1 – include monitoring and measuring reports of student engagement
• 50.3 – include monitoring and measuring reports of provider network
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META TELETHERAPY
Let’s talk about how the META teletherapy is a cost-effective way to deliver mental health services
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M E T A ’ S M I S S I O N
We believe…
• quick, easy, and confidential access to mental health and wellness is a fundamental need for students to succeed today
• students need an environment that is safe, tech-enabled, and eliminates stigma
• and mostly that all students, regardless of race, beliefs, sexual orientation, or economic background should have immediate and affordable access to a counselor
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T H E M E T A S T U D E N T E X P E R I E N C E
• Selects the provider of their choice based on profile videos and 15-min free intro session
• No stigma issues, students receive therapy from private location
• Student uses their own insurance or parent insurance
• Student continues sessions based on plan of care using META 151CCMH, 2018
ProviderStudent
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M E T A E N G A G E S S T U D E N T S – W H E R E T H E Y A R E A N D W A N T T O B E
SearchFilter and review provider profile & videos
ConnectChat, voice, and video calls with providers
EngageRelevant wellness content targeted to college students
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META Buzz
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F I R S T T I M E U S E R S L I K E L Y T O U S E T E L E T H E R A P Y O V E R T R A D I T I O N A L O P T I O N
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By changing the paradigm and providing first time users a non-threatening, stigma-free solution, institutions can improve student success and reduce drop out rates
• First time users are Students who have never been to counseling, from low income households, sexual orientation, belong to a racial minority, and have moved hundred miles or more from home
• Stigma is still a major barrier for these students. Other reasons include concerns around privacy, schedule challenges, physical proximity and limited options in selecting a counselor
• Teletherapy addresses these key challenges. It provides the privacy they expect, removes schedule and travel constraints, and provides them the choice to work with a counselor they prefer.
Young adults are less likely to receive mental health support than any other age group1.
1SAMHSA CBHSQ Report
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HOW META FITS THE BILL
Let’s talk about how META helps institutions meet the requirements of this bill
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M E T A P R O V I D E R M A R K E T P L A C E I S D I V E R S E , L I C E N S E D , A V A I L A B L E
META has a Variety of Provider Types
• Professional Counselors, Therapists, Social Workers and Psychologists
• Specialties include treatment types, multiple languages, ethnicities, etc
Providers Cater to College Students
• Accepting new patients with a desire to build their practices
• Experience working with diverse populations
• Availability during weekends and nights
META has Stringent Process to Onboard Providers
• Licensure and qualifications vetted by real people
• Background checks – national, state records
• Insurance info and negotiated sliding scale rates 19
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HB-2152 Sections META
25.1 – raise awareness of mental health conditions
25.3 – features a webpage with information dedicated to mental health resources
25.4 – distribute messages related to available mental health resources and encourage help
25.5 – provide connections to mental health resources
25.6 – information regarding screenings and resources during times of high academic stress
40.a – partner with mental health service providers
40.b – maintain a ratio of 1 mental health provider for every 1,250 students
50.1 – include monitoring and measuring reports of student engagement
50.3 – include monitoring and measuring reports of provider network
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Section 25: Awareness - To raise mental health awareness on college campuses, each public college or university must do all of the following:
25.1 Develop and implement an annual student orientation session aimed at raising awareness about mental health conditions.25.3 Create a feature page on website or mobile application with information dedicated solely to mental health resources available to students at the public college or university and in the surrounding community.
How META helps Institutions meet this requirement:
Institutions utilize METAs communication ecosystem to make their annual student orientation effective:
• META offers video-based training on how to select, connect, and get counseling when a student needs help,
• Articles on awareness of mental health conditions, handling common stressors, talking to friends who might have mental health conditions, etc.
• While you can leverage us for the orientation, META is a communication platform that can extend orientation into ongoing messaging year-round
Institutions can easily link to META’s webpage or push students to the mobile app.
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Section 25: Awareness - To raise mental health awareness on college campuses, each public college or university must do all of the following:
25.4 Distribute messages related to mental health resources that encourage help seeking behavior through the online learning platform of the public college or university during high stress periods of the academic year, including, but not limited to, midterm or final examinations. These stigma-reducing strategies must be based on documented best practices.
How META helps Institutions meet this requirement:
• The META application includes “Buzz,” literacy content targeted to college students focusing on the destigmatization of therapy and encouraging mental wellness practices such as mindfulness, stress reduction, and seeking counseling.
• Institutions can direct communications through Buzz and/or social media posts can be pushed during high stress periods such as midterms and finals.
• META’s “Nudge” feature encourages students who have searched for providers but haven’t scheduled a session to reach out to begin a conversation or schedule a free consultation.
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Section 25: Awareness - To raise mental health awareness on college campuses, each public college or university must do all of the following:
25.5. Three years after the effective date of this Act, implement an online screening tool to raise awareness and establish a mechanism to link or refer students of thepublic college or university to services. Screenings and resources must be available year round for students and, at a minimum, must (i) include validated screening tools for depression, an anxiety disorder, an eating disorder, substance use, alcohol-use disorder, post-traumatic stress disorder, and bipolar disorder, (ii) provide resources for immediate connection to services, if indicated, including emergency resources, (iii) provide general information about all mental health-related resources available to students of the public college or university, and (iv) function anonymously.
25.6. At least once per term and at times of high academic stress, including midterm or final examinations, provide students information regarding online screenings and resources.
How META helps Institutions meet this requirement:
META app has functionality built in to target BUZZ messaging to students about relevant links as determined by the institution including:(i) Link to Validated screening tools(ii) Resources for immediate connection to services(iii) Mental health related resources
META is built on the premise on privacy and confidentiality. The students will be able to function anonymously on the platform. (iv)
Buzz and METAs Social Media channel can be leveraged to target communication during high stress period.
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Section 40: Local Partnerships
40.a Each public college or university must form strategic partnerships with local mental health service providers to improve overall campus mental wellness andaugment on-campus capacity. The strategic partnerships must include linkage agreements with off-campus mental health service providers that establish afoundation for referrals for students when needs cannot be met on campus due to capacity or preference of the student.
40.b Through a combination of on-campus capacity, off-campus linkage agreements with mental health service providers, and contracted telehealth therapy services,each public college or university shall attempt to meet a benchmark ratio of one clinical, non-student staff member to 1,250 students.
How META helps Institutions meet this requirement:
• (a) By sponsoring META for your students, institutions automatically enter into a strategic partnership. Students have access to all mental wellness providers licensed to practice in IL on the META platform.
• (a) META’s network of Illinois licensed counselors can also fulfill referrals or act as an overflow option for the on-campus counseling center if college leadership wishes.
• (b) META will provide the number of META counselors available in IL for meeting this need.
Students can still visit providers on META in person –providers include their practice location in-app
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Section 50. Evaluation: Each public college or university must evaluate the awareness and local partnership programs in the following manner:
50.1 Awareness and training programs must be monitored for effectiveness and quality by the public college or university. Monitoring measures shall include, but are not limited to, (i) increased understanding of mental health conditions, (ii) reduced stigma toward mental health conditions, (iii) increased understanding of mental health resources available to students, (iv) increased understanding of resources for mental health emergencies available to students, and (v) viewing each mental health resource website or mobile application of the public college or university.
How META helps Institutions meet this requirement:
META can survey student users annually through the app or via email to uncover:
• understanding of mental health conditions, (i)
• their comfort level/ability to seek mental health services or, feelings on speaking openly about mental health conditions, (ii)
• their awareness of the mental health resources available to them, (iii & iv)
• their activity and engagement with the META mobile app or webpage (v)
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Section 50. Evaluation: Each public college or university must evaluate the awareness and local partnership programs in the following manner:
50.3 Local partnership programs under Section 40 must be monitored for effectiveness and quality by the public college or university. Monitoring measuresshall include, but are not limited to: (i) wait time for drop-in appointments for on-campus or off-campus telehealth therapy providers, (ii) wait time for scheduled appointments for on-campus or offcampus telehealth therapy providers, (iii) the ratio of clinical, non-student staff to student population and the number of linkage agreements and contracts in place based on student population, (iv) student satisfaction with on-campus or off-campus telehealth therapy providers, (v) range of treatment models offered to students, (vi) average length of stay in treatment, (vii) number and range of student outreach initiatives, such as telehealth mindfulness workshops or campus-wide wellness fairs, and (viii) number of students being served annually.
How META helps Institutions meet this requirement:
META provides de-identified aggregated reporting which includes:
• number of student-provider chats/sessions,
• number of hours providers are online/available to for students
• number of Illinois providers available to students, (iii)
• student satisfaction on sessions, (iv)
• range of listed specialties/treatment models of providers, (v)
• emails, social posts, Buzz notifications, (vii)
• total student registrations, (viii)
The following feature enhancements are scheduled to launch soon:
• wait times for scheduled appointments, (i)
• wait times for drop-in appointment, (ii)
• Student satisfaction on sessions, (iv)
• average length of stay in treatment (vi)
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Requirements Institutions Need to Fulfill Requirements Automatically Met By META
Section 25.2 Awareness – Institutions must assess courses and seminars available to students through their regular academic experiences and implement mental health awareness curricula if opportunities for integration exist
Section 25.(1, 3, 4, 5, 6) Awareness – META will help raise mental health awareness on college campus
Section 30. Training – College will form an expert panel to develop and implement policies and procedures to identify and address the needs of students exhibiting symptoms of mental health conditions
Section 40. Local Partnerships – META will connect college students to a network of mental health service providers to improve overall campus mental wellness and augment on-campus capacity
Section 35. Peer support – College will develop a peer support program utilizing student peers to support individuals living with mental health conditions on campus – institutions will also need a method of evaluating their peer support program (50.2)
Section 50.(1, 3) Evaluation – META will monitor and report on messaging efforts, student engagement, and partnership networks to gauge impact on mental health stigma and utilization of mental health resources available to students
Sections 45 and 55 within the bill put requirements on the state Board of Higher Education, Illinois Community College Board,and the Commission on Government Forecasting and Accountability on the technical components for implementing the bill.
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P A R T N E R W I T H M E T A T O C O M P L Y W I T H I L L I N O I S L A W A N D R E D U C E E X P E N S E S
Enhance your mental health services.
• Offer online mental health counseling without adding staff or space
• Lower wait times and meet the expectations of students for stigma-proof counseling
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See success with your students.
• Improve retention by addressing mental health symptoms that lead to dropout
• Give your student population coping skills to be successful with their education path and the rest of their life.
Meet legal requirements and stay in budget.
• Comply with the new Illinois law with minimal time or financial investment
• Built-in reporting on student activity regarding mental health
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TO SUMMARIZE: META SUPPLEMENTS YOUR EXISTING MENTAL HEALTH SERVICES
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Reduce Wait Times at Your Counseling Centers
Help Students Who are Apprehensive about Going to a Counseling Center
COMPLY WITH THE NEW LAW
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Julie Mitchell-Barney
(847) 762-7688
Q & A