how oracle solutions help manage the smart city · how oracle solutions help manage the smart city...

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How Oracle Solutions Help Manage the Smart City Oracle offers a modular, incremental solution set for local governments that provides a road map for transformation. The solution set includes technologies and applications that consolidate already-complex IT infrastructures, rationalize service delivery processes, and support current and future operational systems, as well as supplying an intelligence layer to monitor performance and improve service delivery, program planning, and budgeting. REGIONAL GOVERNMENT INTRA-GOVERNMENT COMMUNICATIONS CENTRAL 1 GOVERNMENT 5 VOLUNTARY CITY REVENUE GENERATION PLANNING AND COLLECTION PRIVATE SECTOR BUSINESS CITIZENS LEGISLATION AND REGULATIONS CONSTITUENTS 2 3 SELF-SERVICE ($) FACE TO FACE ($$$) 4 CALL CENTER ($$) DEPARTMENT CITY BULIDING OF HEALTH AND PERMITS UTILITIES SOCIAL SERVICES DEPARTMENT CONSTRUCTION SITES OF WASTE/ DEPARTMENT ENVIRONMENTAL HOSPITALS OF EDUCATION PUBLIC SAFETY AND CLINICS MANAGEMENT AND COURTS FIRE & SAFETY DEPARTMENT OF DEPARTMENT OF PARKS, TRANSPORTATION RECREATION AND CULTURE UTILITIES SERVICE INFRASTRUCTURE BUILDINGS SCHOOLS RECYCLING AND WASTE SYSTEMS PRECINCTS PARKS, MUSEUMS AND JAILS SAFETY AND LIBRARIES INFRASTRUCTURE PUBLIC TRANSPORTATION 1 2 3 4 5 EXTERNAL GROUPS SINGLE POINT OF ACCESS CITY OPERATIONS CITY INFRASTRUCTURE CITY ADMINISTRATION Cities not only manage and deliver their own services to Users of all abilities and capabilities can initiate contact All operational systems can be By consolidating technology— Empowering city offcers and department citizens and businesses, they also engage with agencies and interact with city government through a variety of more effective and effcient by hardware, operating systems, managers with superior tools and service and partner organizations in the private and nonproft channels—including e-mail, Web, short message service, referencing a common applications, middleware, databases, delivery capabilities makes it easier to sectors. By providing secure, federated access controls face-to-face at a government offce, in the feld, and by data-handling process for citizens, and networks—business processes can budget, respond to demand, and to facilitate data sharing and application connectivity, proxy through a constituent care center. Users can businesses, assets, and locations, be streamlined for more-effective use allocate/schedule city resources. In turn, Oracle enables you to fully automate the full lifecycle of move seamlessly between channels over the course of which ultimately improves of resources. This helps promote best a highly responsive administration is more service delivery within and outside the city. There are service delivery. All these methods of citizen interaction processes. This provides greater practices and enable cost savings while popular with the electorate and can better additional modules of the solution set that can support share the same underlying set of applications and data user satisfaction and increases delivering better, transparent services address the goals of serving their the grants process, managing contracts, and evaluating repositories to maintain consistency in how requests are employee productivity and to more citizens. community and helping it grow more results of external stakeholders. handled and resolved. job satisfaction. prosperous. HUMAN RESOURCES Streamlining HR systems and processes reduces overhead and improves an organization’s ability to handle multiple employee categories (civil servant, part-time employees, contractors, volunteers). HR departments must be able to recruit, train, manage, and deploy staff while simultaneously helping the organization as a whole deliver better and more effective and effcient services. FINANCIAL ADMINISTRATION Complete visibility into how money is spent is not only a better way to operate, but it also enables confdence from hard-pressed taxpayers and businesses, and substantiates good governance to constituents. Financial management systems must be integrated with front-end department-level business process and expenditures as well as complementary enterprise resource planning systems. ANALYTICS Comprehensive dashboards and reports detail how operational services and local authority fscal management are performing, providing a feedback loop between decision-making and operations. This gives greater insight into how resources should be utilized and enables more-accurate planning and budgeting. GOVERNANCE, RISK AND COMPLIANCE GRC and policy automation help ensure compliance with regulations and policies, and facilitate the introduction of change. This helps to avoid unnecessary expenditures and prevent accidental errors and malevolent behavior. IT SHARED SERVICES Combining IT facilities, human resources, and infrastructure platforms creates an economy of scale that enables better utilization of resources. Formerly siloed business practices can be used across multiple city departments, which reduces cost and improves service delivery. Copyright © 2009, Oracle and/or its affliates. All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affliates. Other names may be trademarks of their respective owners. 09031516

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Page 1: How Oracle Solutions Help Manage the Smart City · How Oracle Solutions Help Manage the Smart City Oracle offers a modular, incremental solution set for local governments that provides

How Oracle Solutions Help Manage the Smart City Oracle offers a modular, incremental solution set for local governments that provides a road map for transformation. The solution set includes technologies and applications that consolidate already-complex IT infrastructures, rationalize service delivery processes, and support current and future operational systems, as well as supplying an intelligence layer to monitor performance and improve service delivery, program planning, and budgeting.

REGIONAL GOVERNMENT

INTRA-GOVERNMENT COMMUNICATIONS

CENTRAL 1 GOVERNMENT 5

VOLUNTARY CITY REVENUE GENERATION PLANNING AND COLLECTION

PRIVATE SECTOR

BUSINESS CITIZENS LEGISLATION AND REGULATIONS

CONSTITUENTS 2

3

SELF-SERVICE ($) FACE TO FACE ($$$) 4

CALL CENTER ($$) DEPARTMENT CITY BULIDING OF HEALTH AND PERMITS

UTILITIESSOCIAL SERVICES

DEPARTMENT CONSTRUCTION SITESOF WASTE/ DEPARTMENT

ENVIRONMENTAL HOSPITALS

OF EDUCATION PUBLIC SAFETY

AND CLINICS MANAGEMENT

AND COURTS FIRE & SAFETY DEPARTMENT OF DEPARTMENT OF PARKS, TRANSPORTATION RECREATION AND CULTURE

UTILITIESSERVICE INFRASTRUCTURE BUILDINGS

SCHOOLS RECYCLING AND WASTE SYSTEMS

PRECINCTS PARKS, MUSEUMS AND JAILS SAFETY AND LIBRARIES

INFRASTRUCTURE PUBLIC TRANSPORTATION

1 2 3 4 5

EXTERNAL GROUPS SINGLE POINT OF ACCESS CITY OPERATIONS CITY INFRASTRUCTURE CITY ADMINISTRATION Cities not only manage and deliver their own services to Users of all abilities and capabilities can initiate contact All operational systems can be By consolidating technology— Empowering city offcers and department citizens and businesses, they also engage with agencies and interact with city government through a variety of more effective and effcient by hardware, operating systems, managers with superior tools and service and partner organizations in the private and nonproft channels—including e-mail, Web, short message service, referencing a common applications, middleware, databases, delivery capabilities makes it easier to sectors. By providing secure, federated access controls face-to-face at a government offce, in the feld, and by data-handling process for citizens, and networks—business processes can budget, respond to demand, and to facilitate data sharing and application connectivity, proxy through a constituent care center. Users can businesses, assets, and locations, be streamlined for more-effective use allocate/schedule city resources. In turn, Oracle enables you to fully automate the full lifecycle of move seamlessly between channels over the course of which ultimately improves of resources. This helps promote best a highly responsive administration is more service delivery within and outside the city. There are service delivery. All these methods of citizen interaction processes. This provides greater practices and enable cost savings while popular with the electorate and can better additional modules of the solution set that can support share the same underlying set of applications and data user satisfaction and increases delivering better, transparent services address the goals of serving their the grants process, managing contracts, and evaluating repositories to maintain consistency in how requests are employee productivity and to more citizens. community and helping it grow more results of external stakeholders. handled and resolved. job satisfaction. prosperous.

HUMAN RESOURCES

Streamlining HR systems and processes reduces overhead and improves an organization’s ability to handle multiple employee categories (civil servant, part-time employees, contractors, volunteers). HR departments must be able to recruit, train, manage, and deploy staff while simultaneously helping the organization as a whole deliver better and more effective and effcient services.

FINANCIAL ADMINISTRATION

Complete visibility into how money is spent is not only a better way to operate, but it also enables confdence from hard-pressed taxpayers and businesses, and substantiates good governance to constituents. Financial management systems must be integrated with front-end department-level business process and expenditures as well as complementary enterprise resource planning systems.

ANALYTICS

Comprehensive dashboards and reports detail how operational services and local authority fscal management are performing, providing a feedback loop between decision-making and operations. This gives greater insight into how resources should be utilized and enables more-accurate planning and budgeting.

GOVERNANCE, RISK AND COMPLIANCE

GRC and policy automation help ensure compliance with regulations and policies, and facilitate the introduction of change. This helps to avoid unnecessary expenditures and prevent accidental errors and malevolent behavior.

IT SHARED SERVICES

Combining IT facilities, human resources, and infrastructure platforms creates an economy of scale that enables better utilization of resources. Formerly siloed business practices can be used across multiple city departments, which reduces cost and improves service delivery.

Copyright © 2009, Oracle and/or its affliates. All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affliates. Other names may be trademarks of their respective owners. 09031516