how public design? livework
TRANSCRIPT
live|work nordic AS
www.livework.co.uk
John Holager
From democracy to Beta
31. august 2011
John Holager
31 august 2011
How Public Design? • MindLab 2011
flickr: megantosh
live|work nordic AS
www.livework.co.uk
John Holager
Citizen involvement = democracy
(usually lots of people and a fair bit of talking…)
live|work nordic AS
www.livework.co.uk
John Holager
• failure is expensive
• failure is time-consuming
• and it’s not quite as much fun as success
A key problem in the
democratic model is the
aversion towards failure
live|work nordic AS
www.livework.co.uk
John Holager
• reduced risk
• increased speed
• people are engaging for real, not abstract
Is Beta a possible solution?
Trial and error with
experience prototyping
live|work nordic AS
www.livework.co.uk
John Holager
Two examples of
experience prototyping
InnoMed 2010 live|work nordic AS www.livework.no
Anders Kjeseth Valdersnes [email protected]
InnoMed and Oslo University Hospital Prototyping patient information
InnoMed 2010
Stakeholder insights ! 2 nurses and 4 patients from the Cancer Centre ! 2 nurses and 3 families from the Children’s Centre ! 1 cancer nurse in the municipality of Østensjø
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InnoMed 2010
Large amounts of information is being created, but there is no system.
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InnoMed 2010
«This booklet was made by one person who was given time, and had the interest to create it.»
— Kristin, nurse
There’s a need for a better system that makes it simpler to create information, and to do quality assurance.
Det blir produsert mye informasjon på
avdelingene. Ofte springer det ut fra
engasjerte fagpersoner som setter av
tid og forfatter et skriv, et hefte eller
en perm. Det meste er tekstbasert og
lite illustrert, og man begynner med
blanke ark. Det er velkomment å
kunne bygge på andres arbeid og så
tilpasse det.
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InnoMed 2010
An example of sharing. Marie has brought a template from Radiumhospitalet and adapted it to the cancer department at Ullevål. It explains When, What, How, Where, Preparations and Considerations afterwards
InnoMed 2010
100 questions about life, the disease and the system.
Life
?
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InnoMed 2010
«I had no idea where to begin. Just figuring out the social benefits system almost killed me.»
— Kirsten, cancer patient
Patients need info on three levels: the disease, the system and life.
Det er tydelig at definisjonen av hva
som er ‘pasientinformasjon’ må være
ganske vid. Det er ikke bare det
medisinske, men også hvordan
sykehuset og helsevesenet fungerer. I
tillegg handler spørsmålene om
hvordan man lever med sykdommen,
og følgene det har for livet. Disse tre
tilsammen utgjør behovet.
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InnoMed 2010
In addition to the hospital’s information, NGO’s create a lot of information for patients and caregivers.
InnoMed 2010
PROTOTYPE 2: Create a checklist and a tailor-made information package for one specific patient
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InnoMed 2010
Vigdis and Cecilie were given the task to choose relevant information for a 6 year old girl with acute lymphatic leukemia
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InnoMed 2010
…and were categorising it: Disease, System and Life.
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InnoMed 2010
We compiled and designed the information in a tailor-made binder, and let the family try it.
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InnoMed 2010
«The more someone can filter the
information for us, leaving what’s
relevant, the better.
There is som much to read…»
«We have a folder where we collect all the
information. My mother-in-law has read
it as thorough as we have. When our
daughter got sick, we might not be the best
to explain things to her.»
— Anniken, mother of Cathrine (6)
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InnoMed 2010
«Yes, definietly. It would be very
good for the patient to get it in
writing. For us, it would be
important to keep working on what
they’ve said and done at the
hospital.»
— Home care nurse, Østensjø municipality
«…but under System there’s lacks a
lot of information about what they
will get from the municipality!»
— Giske, Cancer Nurse, Østensjø municipality 19
InnoMed 2010
«A simple system for creating
check lists and folders would be
absolutely brilliant.»
«I would have ordered ready-
made folders from the in-house
printer’s. It’s quicker than
printing and making them
myself.»
— Childrens nurse, Ullevål
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InnoMed 2010
What we learned from Prototype 2 ! Up to 60% reduction of excess patient information ! Making the selection is quick ! Checklists are a good way of tailor making information packages for both the
ward and for a patient ! Bullet lists allow patients to ask better questions
! Provides patients great value in the transition between hospital and home ! Better overview for the municipality on information that is lacking when the
patient leaves the hospital
Challenges: ! Both patients and the municipality have a strong need for integration of
personal data with the general patient information
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live|work nordic AS www.livework.no
John Holager [email protected]
OSLO TRANSPORT AUTHORITIES
15. september 2010
Wayfinding and information system for Ruter
live|work nordic AS www.livework.no
John Holager [email protected]
Prototype with 30 people 30 people with different background, language and travel habits were asked to try the system to plan and carry out different journeys.
live|work nordic AS www.livework.no
John Holager [email protected]
Created user journeys
A set of user journeys were created. The user journeys
simulate real world tasks people need to solve when using
public transport.
live|work nordic AS www.livework.no
John Holager [email protected]
Three cases to test 1. Entering a metro station
2. Exiting a metro station
3. Supporting tasks
live|work nordic AS www.livework.no
John Holager [email protected]
Locating a destination and choosing the right travel direction.
live|work nordic AS www.livework.no
John Holager [email protected]
Trying the new fare zone system – and finding ticket prices
live|work nordic AS www.livework.no
John Holager [email protected]
Alternative time tables – created iteratively within the prototype
live|work nordic AS www.livework.no
John Holager [email protected]
Finding the next step of the journey
live|work nordic AS www.livework.no
John Holager [email protected]
Example of detailed feedback
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“It will probably help me not to travel in the wrong direction – as I sometimes do.”
15. september 2010
live|work nordic AS www.livework.no
John Holager [email protected]
«There are quite a few questions that I’m not sure I would have considered had I been sitting behind my desk»
live|work nordic AS www.livework.no
John Holager [email protected]
Discussion tasks in groups
1. How would ”Beta” affect
public services and
management?
2. What would it take to get
government to adopt this
way of thinking?
3. Make a 4-point ”manifesto
for Beta in public service”
Imagine a public service
where law- and police
student are ”back to
everyday” mentors for
newly released prisoners.
How and what would you
prototype it? What are the
key challenges?
live|work nordic AS www.livework.no
John Holager [email protected]
[email protected] www.livework.co.uk
15. september 2010