SKYLARK MANAGED SERVICES We integrate your business with IT

How IT Works

AgendaWhat is MSP?

MSP Architecture,Tools,Delivery Model

SITL MSP/RIM Portfolio

SITL's Customer On-boarding

Dashboards

MSP/RIM Pre-requisite

Monitoring Offerings

Network Case study

MSP Live Demo

Managed services is tactical leveraging of an external Service Provider’s Knowledge, Expertise and Resources to augment internal competencies and reduced risk

IT team can spend time for IT strategy planning to meet their Business requirement and build up IT operations along with the business needs

What is Managed Services?

SITL MSP Connects Business with

•People,

•Process,

•Technology

MSP Key Architecture

Unified Service Desk

MSP Delivery Overview

PROACTIVEITIL

compliantService Desk

ServersStorage

Network

Application

Hardware, Windows,Linux,SunHP UX,IBM AIX etc

Routers,Switches,Firewall,L7 devices

App Server, Jboss,DB Server,ERP etc.

Mon

itorin

g

Knowledge ManagementIncident Management Change Management Problem Management

IT Infrastructure

IT Core infra

Skylark MSP Organization Structure

RIM PLATFORM

Unified Service Desk

Technicians & Service Desk Co-ordinators (24x7x365)

Technology Teams

ServerTeam Lead

Senior Enginee

rs

Head Service Delivery

Head Professional

Services

NetworkTeam Lead

Senior Enginee

rs

StorageTeam Lead

Senior Enginee

rs

Applications

Team Lead

Senior Enginee

rs

HardwareTeam

LeadSenior

Engineers

L2 and above support &

Professional Services

Skylark MSP Tools Overview

Availability / Performance/ Capacity Management

Web / J2EE Transactions, SOA

Automated Incident & Event Mgmt

Problem Management

Change Management

SLA Management

Integrated WAN Traffic Analysis

Performance Monitoring

Skyview Service Desk tools

Incident Change Problem

Manage Solutions

Easy to Use Improve Workflows

Contract Purchase Asset

Business Rules Self Service Portal

User Survey Reports

Skylark looks at Customer’s Business Process & Services and we deliver the SLA on Business Services which relates to IT

SITL's Managed Services / Monitoring

Sales Logistics Finance

CRM

Network

Internet

Virtualization

Server Service

Backup Service

Desktop Service

AntivirusStorage Service

Service

Mail ERP

BUSINESS PROCESS

BUSINESS SERVICE

IT SERVICES

SITL's Monitoring and Managed ProcessOrganizational Understanding &Process

initiation

Asset Management

IT Service Landscape

Risk Management

Final SOW and SLA document Sign-Off

Operations Management

Initiate Monitoring Onboarding

Initiation Managed Service Onboarding

Mon

itorin

g

MA

NA

GE

D S

ER

VIC

E

Centralized Dashboard for Business Services

Business View of IT Infrastructure

SERVICE DESK DASHBOARD

Service Desk Tool Mapping

Server Monitoring Overview

Oracle Performance Dashboard

Trend Analysis Report

Network Device Monitoring Overview

Typical Statistics of an Interface

Netflow Overview

WAN RTT Overview

Reports

> Business Service Approach

> Skyview Reports

Skylark Key Differentiators

•WMI

•SNMP

•SSH

•SMI-S

•ICMP

Monitoring Pre-Requisite

On-site Probe

EMAIL SERVER

ERP /APP SERVER

DATABASE SERVER

SERVER FARM SWTICH

CORE SWITCH

INTERNET ROUTER

FIREWALL

INTERNET ROUTER FIREWALL

CUSTOMER PORTAL

SKY CENTER

SKYVIEW MDC

SWITCH

SKY PROBE

Connection Between Probe and

center

CUSTOMER INFRA

Onsite Probe Server

Direct Probing

EMAIL SERVER

ERP /APP SERVER

DATABASE SERVER

SERVER FARM SWTICH

CORE SWITCH

INTERNET ROUTER

FIREWALL

INTERNET ROUTER FIREWALL

CUSTOMER PORTAL

SKY CENTER

SKYVIEW MDC

SWITCH

SKY PROBE

Direct Connectivity to Sky Probe Server

Server with Static IP address

CUSTOMER INFRA

Agent Base Communication

EMAIL SERVER

ERP /APP SERVER

DATABASE SERVER

SERVER FARM SWTICH

CORE SWITCH

INTERNET ROUTER

FIREWALL

INTERNET ROUTER FIREWALL

CUSTOMER PORTAL

SKYVIEW MDC

SWITCH

SKYVEIW SERVER

Agent Base Communication

CUSTOMER INFRA

Monitoring Features

S. No Silver Gold Platinum

1 Business Service

Monitoring *

2 Email alerts 3 SMS alerts** 4 Manual Callback 5 Customer

Dashboard Access

6 Daily/weekly reports

7 Monthly Summary Reports++

8 AD hoc reports 9 Data Retention 1 Year 1 Year 1 Year

*One time On – boarding for consulting and planning process

**Includes advise from subject matter experts

++Volume based costing

1.FUTURE PROOF SERVICES, USING BEST-OF-BREED TECHNOLOGY- no additional cost or financial risk to yourself. You never have to worry that your Managed IT Services will become obsolete.

2.LOW CAPITAL OUTLAY AND PREDICTABLE MONTHLY COSTS

3.FLEXIBLE SERVICE - a pay-as-you-go payment plan allows for quick growth when necessary, or cost savings when you need to consolidate.

4.EXPERTISE

5.INCREASED SERVICE LEVELS - 24x7x365 support.

6.DISASTER RECOVERY AND BUSINESS CONTINUITY

Few Top Benefits of SITL Managed Services

THANK YOU

We Integrate Your Business with IT