How resilience for tomorrow starts today

Peter SimpsonManaging Director, Anglian WaterChair, Water UK

Likelihood of occurrence SOURCE: The Cabinet Office National Risk Register of Civil Emergencies,

2012

Water features highly on the National Risk Register

Severi

ty o

f im

pact

Pandemic Influenza

Coastal floodingEffusive volcanic

eruption

Major industrial accidents

Major transport accidents

Other infectious diseases

Inland flooding

Low temperatures and heavy snow

Severe space weather

Heatwaves

Zoonotic animal diseasesDrought

Explosive volcanic eruption

Storms and galesPublic disorder

Non-zoonotic animal diseases

Disruptive industrial action

Locally, we’re facing a unique set of challenges

28% of the region is below sea level

as a low-lying region there is a high use of energy to pump water around the region

demand for water will rise, but available water won’t

population is expected to rise – around one million homes to be built in the next 25 years

it is the driest region in the UK

Climate change impacts and uncertainty

Anglian Water’s structure for a resilient enterprise

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Anglian Water’s structure for a resilient enterprise

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Strategy & leadership

Compliance with Security & Emergency Measures Direction (SEMD 1998)

BusinessContinuity

Resilience Systems

Training And

Exercising

Emergency planning

Security

Business Resilience

22301: Business Continuity Management Systems

Business resilience: vital to continuity, sets tone &

direction within company

ISO certification: validates approach and certifies ‘culture’ of resilience

Anglian Water’s structure for a resilient enterprise

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Organisation & people

Your pocket-friendly

Business Continuity guide

from anglian

water

‘First Reserves’

Licence to Operate

Exercise Cascade, June 2012

Breaking down silo working

Exercising, rehearsing, and being ready

Anglian Water’s structure for a resilient enterprise

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Processes & systems

Workplace Recovery Centres

All ‘Category A’ systems available for immediate restoration

Power, comms links etc all ‘dualled’

Ideal environment for testing and development

Telemetry: eyes & ears

of businessSystem designed to be on permanent ‘hot standby’

‘Forth Road Bridge’ maintenance: regular

enhancements

Two, linked data-centres

Anglian Water’s structure for a resilient enterprise

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Resilient infrastructure:enabling growth

Connecting available resources with growth points: Covenham to Boston, & new WTW at Newton-

on-Trent

Improving network

connectivity: new pumps at Melchbourne

SUPPORTING THE NATIONAL AGENDA

Resilient infrastructure:planning for change

Anticipating requirements for additional supplies: East Hills, Norwich

New WTW at Rutland:built in parallel with existing plant

Protecting our existing assets

from flooding

Resilient infrastructure:‘robust decision making’

Water Resource Management Planning &

reviewing general duties in respect of resilience

‘Robust decision making’ V’s

Traditional resource planning

Anglian Water’s structure for a resilient enterprise

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Suppliers:for instance…

RELIABLE TECHNOLOGY PARTNERS:

understanding their resilience

WORKING IN PARTNERSHIP:understanding

each other’s role

Anglian Water’s structure for a resilient enterprise

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Local authorities & partners

‘BLUE LIGHT’

SERVICES

REGULATORSOUR PARTNERS,

UTILITIES & OTHERS

LOCAL RESILIENCE FORUMS

Anglian Water’s structure for a resilient enterprise

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Customers & communities

Continuing to shape our own future

Our platform for a resilient

future

CASE STUDY

Where have we got this right?

COHERENT CAMPAIGNING

TO BUILD CUSTOMER TRUST

ACCELERATED SOLUTIONS ENVIRONMENT

PARTNERSHIP WORKING, LOCALLY AND NATIONALLY

Customers & Communities

Local Authorities & Partners

Suppliers

Infrastructure

Processes & Systems

Organisation & People

Strategy & Leadership

CULT

URE C

ULTU

RE

CULTURE

Drought: leading the industry’s response

60 MLper day

saving

85% aware

At campaign peak, 85% of

domestic customers aware

of the drought

Water savings were significant

and sustained

84% believe that it is

easy to act

6 in 10 aware of our drought 

communications

Satisfaction with the way we handled the water

shortage increased to 51% (up 10% on benchmark)

51% believe communications makes them feel

more positive towards us

9 in 10 believe we all share a responsibility

to save water

95% say they are making at least

some effort to save water at home

93% say that it is important not to

waste water

Did it work? Results from the drought