how sky has created a successful e-learning culture

21
22 June 2011 © Brightwave Ltd Kenny Henderson Head of Talent Development Operations Sky How Sky has created a successful e-learning culture

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Kenny Henderson's slides from Brightwave and Sky's 'Time to make a difference - e-learning strategies to support business' event. Originally held on 23rd June 2011.See more slides and download the event review here:http://www.brightwave.co.uk/events/time-to-make-a-difference-e-learning-strategies-to-support-business-event

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Page 1: How Sky has created a successful e-learning culture

22 June 2011 © Brightwave Ltd

Kenny HendersonHead of Talent Development Operations

Sky

How Sky has created a successful e-learning culture

Page 2: How Sky has created a successful e-learning culture

The journey so far...

Sept 2005

Today

CRM training go-live

Development Studio launches & course catalogue exceeds

400 courses

Get Up To Speed launch & wins CCA

Award

90,000 hours of e-learning in contact

centres

Fire Safety bespoke learning solution of the

year

Sky Broadband &

HD launch

Managing Attendance

Broadband and Talk Foundation initiative

Join In

2006 2007 2008 2009 2010

Sky News

Curriculum

Page 3: How Sky has created a successful e-learning culture

What are your top 3 challenges in creating an e-learning

culture?

Managing Attendance

Join In Sky News

Curriculum

Page 4: How Sky has created a successful e-learning culture
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Page 20: How Sky has created a successful e-learning culture

The journey so far...

Sept 2005

Today

CRM training go-live

Development Studio launches & course catalogue exceeds

400 courses

Get Up To Speed launch & wins CCA

Award

90,000 hours of e-learning in contact

centres

Fire Safety bespoke learning solution of the

year

Sky Broadband &

HD launch

Managing Attendance

Broadband and Talk Foundation initiative

Join In

2006 2007 2008 2009 2010

Sky News

Curriculum

Page 21: How Sky has created a successful e-learning culture

What’s Next?

Managing Attendance

Join In Sky News

Curriculum

Moving from 3 platforms to 2 and launching Development Studio via the internet

Making our content available to our business partners on our platform

Working collaboratively to enable others to create their own content

Creating a project pipeline, that aligns to business priorities

Launching a revised curriculum for core business skills and leadership programmes

Continuing to build the reputation of online learning and e-learning, by proving and communicating the value to Sky