How Students get Prepared for COMPTIA Mobility+ Certification (IOS, Android Windows)

Milwaukee Area Technical College

www.MatcITsupport.org

IT Support Program

Researched needs of Milwaukee Area Employers

• Need to set direction on how to

upgrade the program and prepare

students with skills that are in demand

• Big needs identified in the areas of

– Mobile Device Administration (IOS,

Android, Windows)

– Mobile Device Administration and Security

– BYOD (Bring your own device)

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New Course was developed ITSUP-153 Mobility+

Device Administration (IOS, Android and Windows)

• Focus of the new course:– Mobile Device Administration on key

platforms used by Milwaukee Area Businesses (IOS, Android, Window Mobile)

– Mobile device management approaches in an increasingly consumer technology driven world forcing its way into the enterprise.

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New Course was developed ITSUP-153 Mobility+

Device Administration (IOS, Android and Windows)

As a student in the MATC (Milwaukee Area Technical College) IT Support program, this is your opportunity to:

– Learn about what the Bring Your Own Device (BYOD) movement is all about, how it impacts the security of a company's data, and how to structure a policy that protects and empowers employees

– Prepare for one of the newest IT Certifications out there by CompTIA: The Mobility+ certification

– Take hands-on-learning with different cloud based management tools for mobile devices

– Identify and use remote administration support tools for assisting customers with mobile devices

– Hear from industry leaders in the local Milwaukee economy that are on the forefront of mobile device security and data encryption

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Additional MATC IT Support Courses Available starting

Fall 2014 at Milwaukee Area Technical College

ITSUP-150 – Mobile Device Repair. This course focuses on how to support and repair smartphones and tablets. These devices became essential for individual users and also for enterprise users and as part of this class students learn how to administer devices, repair the hardware and protect data and configuration from unauthorized use.

ITSUP-152 Apple Certified Support Professional (ACSP). This course prepares students for Apple’s ACSP certification. Course covers OSX installation, setup and configuration, recovery, software updates, file sysystem, FileVault, permissions sharing and a lot more.

ITSUP-153 – Mobile Device Administration (IOS, Android, Windows). This course will teach students about mobile device management for Android, iOS and Windows phone devices. It will cover using each platform, how it can be supported in the enterprise, BYOD challenges and solutions, and integration of the mobile device platforms into an existing IT administration/support strategy.

ITSUP-108 – Enterprise Desktop Support Specialist. Students will learn how to support Windows OS on the enterprise and how to integrate windows with other network devices.

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New Course was developed ITSUP-153 Mobility+

Device Administration (IOS, Android and Windows)

New Mobility+ Device Administration (IOS, Android and Windows) course is a part of the major updates we have made to IT Support program at Milwaukee Area Technical College, based on the feedback from students and employers in Milwaukee area.

Learn more about new courses and certifications they prepare students using below IT Support Pathways: http://matcitsupport.org/wp-content/uploads/2014/08/IT-Computer-Support-Program-Banner-2-Page.pdf

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New Course was developed ITSUP-153 Mobility+

Device Administration (IOS, Android and Windows)

Creation of the new course was made possible through the funds from the U.S. Department of Labor.

• TAACCCT INTERFACE is the grant from DOL to help re-educate and re-train people in Milwaukee area.

• The Primary intent of the TAACCCT INTERFACE program is to meet the educational or career training needs of workers who have lost their jobs or are threatened with job loss as a result of foreign trade by funding the expansion and improvement of education and career training programs that are suited for these individuals.

• Some students might be eligible for to get education at no cost of with discount. Learn more at http://matcitsupport.org/overview/interface-grant/

• Or contact INTERFACE Project Coordinator – Carriel Danz for details. Phone: 414-297-6575. Email: danzc@matc.edu

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TAAACCCT INTERFACE Grant

• INTERFACE Project focuses on two

components of IT:

– 1) basic computer literacy skill

development and

– 2) information technology-related

career pathways that lead to family

sustaining wages in high growth

occupations.

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MATC IT Computer Support Program Pathways

MATC IT Support offers multiple options for people looking to acquire IT Skills:

Programs that can be completed in 1 semester:• Service Center Technician Certificate

• Microsoft Enterprise Desktop Support Technician Certificate

• Level 2- Service Center Technician Certificate (CompTIA Net+, CompTIA Security+, ITIL, HDI)

• Advanced Technical Support -Apple (ACSP), Mobile Devices and Tablets (CompTIA Mobility+) Certificate

2 year associate degree program:

• IT Computer Support Specialist Associate Degree program

I

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MATC IT Computer Support Program Pathways

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Micr osof t Ent er-pr ise D esk top

Suppor t Tech-

nical C ert ificate

Advanced Tech-nical Suppor t

(Apple (ACSP), IOS, Andr oid and Mic r osoft Mobile

Phones and Tablets

Level 2—Service Cen-

ter Technic ian Cer tif icate

COMPSW-106

Introduc tion to MS Office

ITNET-101

Network Communications (Net +)

ITSUP-101

Computer Info System Fundamentals

ITNET-110

Manage Windows Desktop Client

ITSUP-102

CompTIA A+ Essentials

ITSEC-124 (COMPTIA Secur ity +)

Network Secur ity

ITSUP-140

Suppor t Center Analyst

ITSUP-108

Enterpr ise Desktop Suppor t Tech

ITSUP-150

Mobile Device Repair

ITSUP-152 (ACSP)

Apple OSX Certif ied Suppor t Pro

IT-107

Soc ial Networking and Communication

ITNSUP-153 (COMPTIA Mobility +)

Mobile Admin (IOS, Android, Windows)

ITSUP-176

IT Projec t Management

ITNET-198

Computer Suppor t Internship

ITSUP-199

Computer Suppor t Final Projec t

ITSUP-112 (Elec tive)

Mic rosoft Server Administration

IT Computer Suppor t Spe-c ialist Assoc i-

ate Degree

Service Cen-ter Technic ian

Cer tif icate

Download Milwaukee Area Technical College IT Support Pathways Document

http://matcitsupport.org/wp-content/uploads/2014/08/IT-Computer-Support-Program-Banner-2-Page.pdf

INTERFACE Program Advantages

• The IT Support Program world has created exciting opportunities for anyone seeking a job in the technical world

• Of those many jobs, the technical support position offers several advantages:• Salary

• Working Conditions

• Leading Edge Technology

• Career Growth and Portable Skills

• IT Technical support personnel are typically among the brightest technical professionals, and must be ready to support other technology (programmers, operators, hardware engineers) and non technology specialists (business, medicine, etc) 11

IT Support Salary Outlook and

Job Market

• High IT job growth anticipated in Wisconsin• National Median Annual pay is $48,900 ($23.51 per

hour) according to US Department of Labor• Average Annual wage in WI is $41,000• Employment growth projection between 2012 and

2022: 17% (faster than average)• More support services will be needed as

organizations upgrade their computer equipment and software

• A lot of current job openings available on IT Career sites (www.moster.com, www.milwaukeejobs.com, etc)

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Benefits for the students

Milwaukee Area

Technical College

Unique Educational Offerings

Classes that prepare students for industry certification exams

– IT Support program offers courses covering soft skills, IT processes, security and hands on experience

– Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support

– Soft skills courses for Support Center Analyst (HDI SCA, HDI DST)

– Apple OSX Support Technician Training (Apple OSX Client and Server)

– Mobile Device Administration, Troubleshooting and Support

– IT Courses taught by IT Instructors with relevant industry expertize and strong IT expertize

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Key Advantages of MATC IT Support Program

• 1) The IT computer support industry generates many IT jobs in Wisconsin. There is steady job growth ahead based on projections from the MATC Graduate Career Report.

• 2) Jobs in the IT computer support field pay high family supporting salaries.

• 3) Students completing this program will be assets to organizations because they will have insight in how to resolve technical issues quickly. Customer satisfaction and little company downtime are primary goals of good computer support service.

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Why Study IT Support at Milwaukee Area

Technical College

• 1) MATC offers cost effective education allowing students to prepare for this career in two years or less.

• 2) The financial aid program MATC offers allows qualified students to apply for and receive financial funding from federal and state governments.

• 3) Students attain the skills necessary to not only acquire a job in the IT computer support industry but also succeed in their new working environment. The curriculum is continually being evaluated and updated to reflect the latest technologies.

• 4) Our instructors have many years of experience working in the industry and are very passionate about student learning.

• 5) Many IT computer support courses lead to industry certification, adding more job possibilities.

• 6) MATC’s IT Computer Support integrated set of offerings includes IT Support associate degree program and multiple MATC IT Support one semester certificates. These offerings are designed for people with no IT experience as well as those currently working in the technical field.

• 6) Online and face-to-face courses are available, providing students with greater flexibility in completing the program.

• Watch the video to learn more about why study IT Support at Milwaukee Area Technical College

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MATC IT Support Program prepares students for

Industry Certifications

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ITSUP-108Enterprise Desktop

Support Technician

ITNET-110Windows

Configuration

COMPSW-106 ITSUP-102

CompTIA A+

ITNET-101

Network+

ITSEC-124

Security+

ITSUP—152

Apple Certified

Support

Professional

(ACSP)

ITSUP-140

Support Center

Analyst

ITSUP-140

Support Center

Analyst

Most of IT Support classes prepare students for

Information Technology industry Certifications.

Getting certified helps our students to differentiate

and stand out and makes it easier to get employed

and promoted.ITSUP-153

Mobility+ Admin(IOS,

Android, Win)

Benefits for the students

• Classes offered in the Summer, Fall and Spring Semesters at Downtown, South, North and West campuses

• Each Certificate courses can be completed within one semester (15-16 weeks)

• Courses within each Certificate provide solid preparation for the industry-standard certification, including the skills essential for a successful entry-level IT Professional

• Education will help you secure jobs in IT Computer Support field

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INTERFACE IT Certificates

Course # Course Name Service CenterTechnician Certificate

Microsoft Enterprise

Desktop Support Technician Certificate

Level 2 – Service Center

Technician Certificate

Advanced Technical Support –

Apple, Mobile Devices and

Tablets

COMPSW-106 Introduction to MS Office

ITNET-101 Network Communications (CompTIA Net +) 3 Credits

ITSUP-101 Computer Information System Fundamentals 3 Credits

ITNET-110 Manage Windows Desktop Client OS 3 Credits

ITSUP-102 CompTIA A+ Essentials 4 Credits

ITSEC-124 Network Security (CompTIA Security+) 3 Credits

ITSUP-108 Enterprise Desktop Support Technician 2 Credits

ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits 3 Credits 3 Credits

ITSUP-150 Emerging Tech (Mobile Device Repair) 3 Credits

ITSUP-152 Apple OSX Certified Support Professional 3 Credits

IT-107 Social Networking and Communication

ITNET-153 Mobile Admin (IOS, Android, Windows) 3 Credits

ITSUP-176 IT Project Management

ITSUP-198 Computer Support Internship

ITSUP-199 Computer Support Final Project

ITNET-112 Microsoft Server Administration 3 Credits

TOTAL 10 Credits 11 Credits 9 Credits 12 Credits19

IT Support Associate Degree

Semester Course # New in 2014 Course Name Industry Certification

Credits

1 COMPSW-106 Introduction to MS Office 3

1 ITNET-101 Network Communications (CompTIA Net +) COMPTIA Net+ 3

1 ITSUP-101 Computer Information System Fundamentals 3

1 ITNET-110 Manage Windows Desktop Client OS MCITP (70-680) 3

2 ITSUP-102 CompTIA A+ Essentials COMPTIA A+ 4

2 ITSEC-124 Network Security (CompTIA Security+) COMPTIA Security+ 3

2 ITSUP-108 New in Fall 2014 Enterprise Desktop Support Technician MCITP (70-685) 2

2 ITSUP-140 New in Fall 2014 Support Center Analyst (HDI SCA, HDI DST, ITIL) HDI SCA, HDI DST, ITIL 3

3 ITSUP-150 New in Fall 2014 Emerging Tech (Mobile Device Repair) 3

3 ITSUP-152 New in Fall 2014 Apple OSX Certified Support Professional Apple ACSP 3

3 IT-107 Social Networking and Communication 3

4 ITNET-153 New in Fall 2014 Mobile Admin (IOS, Android, Windows) COMPTIA Mobility+ 3

4 ITSUP-176 IT Project Management 3

4 ITSUP-198 Computer Support Internship 2

4 ITSUP-199 Computer Support Final Project 1

Elective ITNET-112 Microsoft Server Administration 3

TOTAL 4520

Learn more about IT Support Program at MATC

Learn more face to face on how to get Hired for the first Information Technology job in Milwaukee Area

Become a fan of MATC IT Support page on Facebook and learn how to get hired for your first IT job

Join MATC IT Support group on LinkedIn and learn how to get hired for your first IT Job

Join Google+ Community – MATC IT Support – Get Hired for your first IT Job

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Make sure to check out IT Support program at

http://matcitsupport.org

Register today for the program

Course is available starting Fall 2014

• Register today for Milwaukee Area

Technical College IT Support

Program

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