how takelessons uses socia media

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From Theory to Practice How TakeLessons.com uses social media

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Presentation given by Steven Cox, CEO of TakeLessons.com to the San Diego Social Media Breakfast Group on June 30, 2009. The focus of the talk was to show how a company selling services uses social media in practice to build trust and communicate their passion.

TRANSCRIPT

Page 1: How TakeLessons Uses Socia Media

From Theory to PracticeHow TakeLessons.com

uses social media

Page 2: How TakeLessons Uses Socia Media

From Theory to PracticeHow TakeLessons.com uses

social media every day

Page 3: How TakeLessons Uses Socia Media

Your Face Here…

Page 4: How TakeLessons Uses Socia Media

Why do we use social media?

Page 5: How TakeLessons Uses Socia Media

Because Oprah said so…

Page 6: How TakeLessons Uses Socia Media

Our Marketing Challenges

How do we build trust?

How do we communicate what our brand stands for?

Page 7: How TakeLessons Uses Socia Media

Our Marketing Challenges

How do we sell more lessons at a lower CPA?

How do we make this happen?

Page 8: How TakeLessons Uses Socia Media

From Theory to PracticeHow TakeLessons.com uses

social media every day

Uh, let me think about that…

Page 9: How TakeLessons Uses Socia Media

Let’s build our own social network!

We are the next

big thing…

Page 10: How TakeLessons Uses Socia Media

Let’s build our own social network!

Page 11: How TakeLessons Uses Socia Media

Competitive and expensive…Risk = high

Chance of success = low

Failure?It has to be marketing’s

fault…

Page 12: How TakeLessons Uses Socia Media

The Social Media Solution…

Page 13: How TakeLessons Uses Socia Media

BUT WAIT!!!

This social media dance ‘aint for everybody…

only the sexy people…

(so all you fly mothers… get out there and dance, I say)

Page 14: How TakeLessons Uses Socia Media
Page 15: How TakeLessons Uses Socia Media

Get a blog.Even my Grandma has a blog.

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How we use our blog

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Blogging:

Think of it as:

…planting seeds

…giving before you ask to receive…providing more value than what you’re paid for

Page 18: How TakeLessons Uses Socia Media
Page 19: How TakeLessons Uses Socia Media

YouTube is the ___ largest search engine

Page 20: How TakeLessons Uses Socia Media

YouTube is the 3rd largest search engine

Page 21: How TakeLessons Uses Socia Media

We use YouTube to:

- Showcase customers

- Upload TV spots

- Teacher Intro’s

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Page 23: How TakeLessons Uses Socia Media

Get a facebook fan page.

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Communicate our passion.

Share successes, and relevant information.

Build trust by listening, and fixing customer problems quickly.

Page 25: How TakeLessons Uses Socia Media

It shows that we’re human and builds trust.

Page 26: How TakeLessons Uses Socia Media

It helps create loyal, active, engagedTakeLessons ambassadors.

Page 27: How TakeLessons Uses Socia Media
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But isn’t twitter just a bunch of noise?

Yes…

Unless you know how to use it

Page 29: How TakeLessons Uses Socia Media

Get a twitter account.

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Be interesting. Be relevant.Experiment.

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Track your key phrasesAt TweetBeep.com

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Other useful twitter stuff

TweetDeck.com-manage multiple accounts from your desktop

TweetLater.com-Immediate following, schedule tweets

VisibleTweets.com-A cool interface that displays tweets

TweetGrid.com- Visually track a bunch of phrases

Twitturly.com- Latest hot URL’s being tweeted about

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Putting it together

TakeLessons.com

Page 34: How TakeLessons Uses Socia Media

Extending our reach

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Extending our reach

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The Results? So far, so good.

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Results

1.We’ve hired new teachers2.We’ve gotten referrals from current students

3.Made connections with several Fortune 100 companies4.JV opps with two companies

Page 38: How TakeLessons Uses Socia Media

Stay in touch:Twitter.com/steven_cox

Blog: StevenCox.com

facebook.com/steven.cox

TakeLessons FB Page:TakeLessons.com/facebook

TakeLessons.com/steven