how to avoid a riot while embedding highly segregated waste collections university of strathclyde...

How To Avoid A Riot While Embedding Highly Segregated

Waste Collections

University of Strathclyde

Dean Drobot – Energy & Environmental Manager Andrew Baillie - Cleaning Services Manager

Catalina Silva-Plata - Environmental Coordinator

8 May 2014

Estates and Operations

1. Lessons learned (30 min)

2. Workshop (40 min) Designing a recycling programme for your institution

Recycling Infrastructure

•Pilot System•Improved System

Engagement

•Heads of Departments•Academic staff •Students•Cleaning staff•Grounds Staff•Contractors

How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow


Session Outline

Scotland’s regulationsFrom 1 January 2014…

Every business or organisation operating in Scotland, no matter how large or small needs to segregate:

• Paper• Plastic• Metals • Glass• Food (for those producing more than 50Kg/week)

Scotland has a potential savings of £192 million by:• Reducing landfill taxes of £95 million • Recovering recyclates valued at £97 million.



Our Approach at Strathclyde

Why Highly segregated?• Best market rates for materials• Less contamination / better material quality• Understanding of waste as a value / resource

Why collective Implementation?• Positive departmental engagement (Why, How, What)

Contractor Performance Management• Data Management / Monthly Reporting• Performance KPI



Pilot Recycling System


Desk Tray – For Paper Only + Desk side bins were kept

Recycling stations

Signage sample

Food waste segregation

Awareness Posters• Low impact and behaviour• Low impact on website visits (waste A to Z)

Signage• Single colour branding - confusing for users• DO & DO NOT material lists on containers – ineffective

Containers• Cardboard containers – cheap but not durable• Placement – very specific to rooms and users• Desk side bins – removal is critical to behaviour change

Engagement• Need support from HOD• Need cross-team / trans-departmental working groups• Time intensive; need (cost effective) staff resources


Lessons learned


Current Recycling System

Public Realm


Public Realm


Building Entrances

Library

Cafes / Catering Areas



Desk Tray – For Paper Only +Desk side bins removed

Recycling Station (constructed of card with plastic top)


Staff

• Staff champions - free• Student volunteers - pizza• Part time student intern (20hrs p/w for 6 months)

Containers


Costs

Container Type Gross Unit Rate Funder

Cardboard box / plastic top / custom label £6.40 PM

10L food waste bin with pedal £15.30 PM

30L food waste bin with pedal £28.40 PM

55L polymer bin / colour lid / custom signage £126 Grant

90L external twin bin / steel liner / custom signage £436 Grant


Engagement

Preparation

Planning

Communication

Implementation

Feedback

Review



How many people does it take to remove a waste bin?

Estates

• Environmental Mng.• Cleaning Services Mng.• Contracts Surveyor• Environmental Coord.

Preparation

Estates

Planning

Estates

CommunicationEstates

Implementation

Estates

Review

Academic Dept.

• Environmental Mng.• Cleaning Services Mng.• Contracts Surveyor• Environmental Coord.

• Env. Champion

• Environmental Coord.

Academic Dept.• Env. Champion• HoD• Academic Staff

• Cleaning Services Mng.

• CAD Technician• Cleaning staff

• Environmental Coord.• Cleaning Services Mng.

• Cleaning staff• Grounds staff

Academic Dept.

• Env. Champion

Estates

Feedback

• Environmental Coord.• Cleaning Services Mng.• Cleaning staff

Academic Dept.

• Env. Champion• Academic Staff

• Environmental Mng.• Cleaning Services Mng.• Contracts Surveyor• Environmental Coord.• Grounds Manager

TotalMinimum of 10 people/bin



Multi-level engagement

Estates

Communication

• Environmental Coordinator

Academic Department• Environmental Champion

• Head of Department• Academic Staff

• Cleaning Services Manager• CAD Technician

• Cleaning staff



Heads of Department

Communicate• Email - Director of Estates• Face to face meeting - Waste Team

Involve• Appoint departmental champion• Arrange staff presentation



Academic Staff Communicate• Information email from their HoD• Recycling presentation• CAD drawings of proposed recycling stations• Programme• Link to A-Z• Feedback via departmental champion

Engagement is Key! – Academic Departments

Master students projects (part of their classwork):

• Waste audit of 4 typical buildings (Client-based project)

• Effectiveness of the recycling signage (Dissertation upcoming in Summer)

• No active Environmental Society • Student engagement carried out with students of the MSc in Environmental

Entrepreneurship and the MSc of Environmental Studies.



Engagement is Key! – Students

Student engagement – Waste audit

Carried out as part of the class “Client-based project and Environmental Entrepreneurship in practice”


Student engagement – Waste auditSorting and weighing



Findings

Engagement and behavioural change is needed!

Recyclables

46%

Non- recyclables

54%

As segregated by users on site

Recyclables

89%

Non recyclabes

11%

Appropriately segregated


Sorted waste

Pre-sorted waste


Plastics12%

Cans2%

Paper60%

Non- recyclables11%

Glass2%

Foodwaste13%

Findings


Composition of sorted materials

Cleaning staff are key for implementation, monitoring and feedback. • Proactively involved; understand strategy; motivated to deliver.

• Feedback impact on departmental SLAs

• Feedback impact on staff resourcing

• Communication and training

• Feedback day to day infrastructure/people issues



Engagement is Key! – Cleaning Staff

Engaging Grounds Staff

Grounds staff are key for monitoring external containers and managing contractor performance. External containers

• Location• Logistics• Fill levels

Contractors• Schedule• Appropriate handling • New / ad-hoc contracts (skips)



Engagement is Key! – Grounds Staff

Get the SLA correct• Agree segregated uplift costs

• Agree change process KPI

• Agree reporting requirements and KPI

Be explicit about data requirements• Measuring / calculating the mass of each uplift?

• Data validation – density, fill level, contamination

Visit site and understand their process; its illuminating!



Engagement is Key! – Contractors


Contractor engagement

Successful outcomes

Highly segregated• Best market rates for materials• Reduces contamination – better material quality• Helps to raise awareness

Desk side waste bins removed

Effective cross-team delivery; shared success.

Improved engagement routes for pending challenges:• Changes to lab waste practice• Changes to procurement (food packaging, ICT)



• Transparent face to face engagement with HODs

• Collective implementation with departmental staff

• Consultation; everyone’s opinion counts

• Student involvement throughout



So, how can you avoid a riot?

Your ‘Aha’ moment


10% bins90% people skills

How will you bring people together?


Questions?

Workshop:

Designing an improved recycling system in your institution



If money and time were no barriers what would your waste management system look like?

Workshop- Step 1



List five things you need to make your improved recycling system happen

Workshop- Step 2



Bend as in the picture (Join yellow circles)

What are the barriers to implementing your improved recycling system?

Workshop- Step 3



Bend as in the picture (Join blue triangles)

Make a plan to remove the barriers you listed in step 3

Workshop- Step 4



Flip over

1.

3. 4.

5.End

Finishing the butterfly

2.

Flip and bend (Join square with

square)

Open blue and orange flaps and

bend

Bend as in picture 4

Bend in the middle as in

picture 5.

Open the wings- You have built up a paper butterfly!

Workshop Discussion

how to avoid a riot while embedding highly segregated waste collections university of strathclyde...

Documents

glasgow slide

glasgow estates

glasgow public realm

pilot recycling system

glasgow desk tray

glasgow lessons

website visits waste

recycling programme