how to avoid the seven deadly sins of professional etiquette to...deadly sins of professional...
TRANSCRIPT
How to Avoid the Seven
Deadly Sins of Professional
Etiquette
Kathleen D. Pagana PhD, RN
November 30, 2017
SEPONL
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Question #1
If you don't have a business card, it
is OK to ask for someone’s card
and write your contact information
on the back.
True or false
3
Question #2
On which side of your chest, should
you place your name tag?
Right or left
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Question #3
A signature block in optional in
professional e-mail messages.
True or False
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Question #4
Where would you expect to find your
water glass at an Awards Banquet?
A. To the right of your entrée plate
B. To the left of your entrée plate
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Question #5
You are judged by the quality of
your handshake.
True or False
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Deadly Sins of Professional
Etiquette
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1. Not having a firm and
confident handshake.
Handshake
1. Extend hand at 90
degrees with thumb
up.
2. Connect hands web
to web with firm grip.
3. Pump 2 to 3 times
and drop hands.
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Handshake etiquette
• Stand up
• Eye contact
• Firm grip
• Smile
• Personal space
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Deadly Sins of Professional
Etiquette
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2. Not recognizing the
value of networking.
Networking
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Nametag Location
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OAR: Conversation Starters
Observe
Ask question
Reveal
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Common Networking Mistakes
1. Skipping the networking reception.
2. Having a negative attitude.
3. Focusing on your personal agenda.
4. Forgetting your business cards.
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Common Networking Mistakes
5.Not writing down pertinent information.
6.Connecting only with friends.
7. Not following up afterwards.
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Deadly Sins of Professional
Etiquette
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3. Thinking you don’t need a
business card.
Do you need a business card?
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Deadly Sins of Professional
Etiquette
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4. Holding your drink in your
right hand at cocktail party.
Cocktail Party Etiquette
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Deadly Sins of Professional
Etiquette
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5. Not using proper etiquette
with email correspondence.
Email blunders
Overuse of “Reply all”
Grammar/spelling errors
Forget attachments
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E-mail tips
Subject line
Greeting and close
Business tone
Concise
Recipient check
Signature block
Mary Clark, RN
Director, Staff Development
Susquehanna Health
777 Rural Ave, Williamsport, PA
17701
570-321-4000
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Deadly Sins of Professional
Etiquette
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6. Not sending the right message
with your voice mail messages.
Voice Mail Tips
Plan on leaving a message
Concise and brief
Business tone
Repeat name and phone number
Write number in the air
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Deadly Sins of Professional
Etiquette
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7. Eating the wrong dinner roll at
a business meal.
Where is your bread plate?
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Resting
positionFinished
position
American Style
Table Manners: Dos and Don’ts
Do– Pass salt and pepper together
– Taste before seasoning
– Wait for others to be served
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Table Manners: Dos and Don’ts
Do (continued)
– Encourage others to start eating
– Chew with mouth closed
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Table Manners: Dos and Don’ts
Don’t– Re-arrange place cards
– Wave utensils
– Slurp soup
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Table Manners: Dos and Don’ts
Don’t (continued)
– Blow nose on napkin
– Comb hair
– Put purse/phone on table
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