Positively Charged How to Be Awesome

Not Average

Monday, March 2, 15

Pike Place Fish Philosophy

Monday, March 2, 15

How to Go From Fine to Fabulous

✴ Meeting Expectations vs. Exceeding Expectations✴ Being Nice vs. Being Extraordinary✴ Being Transactional vs. Being Personable✴ Customer Service vs. Hospitality and Raving Fans✴ Rushing vs. Engaging

Monday, March 2, 15

How to Go From Fine to Fabulous

✴ Not Really Caring vs. Showing You Care✴ It’s Not My Job vs. What Can I Do?✴ Finger Pointing vs. Helping Find a Solution✴ Wait and See vs. Take The Initiative ✴ Just Showing Up vs. Being Intentional

Monday, March 2, 15

How To Be Positively Charged!

✴ Bring your A Game to work & to every meeting✴ Leave your B Game in the clothes hamper✴ Set your intention every day to be a person of

excellence as if you were going to be rated daily 1-10

✴ Hand write at least 1 Power Note to someone each day

Monday, March 2, 15

How To Be Positively Charged!

✴ Smile with eye contact✴ Proudly introduce yourself✴ Use people’s names at least twice in a

conversation✴ Ask people numerous questions about their

day and their

Monday, March 2, 15

How To Be Positively Charged!

✴ Look for ways you can incorporate fun or the spirit of play into your day (how can you get others to catch on)

✴ Master the “Art of Surprise” ✴ What can you do today to make someone smile? ✴ What can you do to make today memorable for

someone?

Monday, March 2, 15

Negative (Average) Words

- No problem./ Not a problem. - You’re welcome.- No worries, Sure, Yeah, OK, Uh Huh - Have a good one. - Alrighty, Alrighty then. - What’s up?- How can I help you? - Good deal/ Take care.- Honey, hun, sweetie, sugar, baby- My bad!- Bummer!- Sorry ‘bout that- You guys

Monday, March 2, 15

Positively Charged (Awesome) Words

✴ It’s my pleasure. ✴ I would be happy to be of service✴ I’m delighted to be of service to you✴ Enjoy the rest of your morning✴ Have a fabulous afternoon✴ I’m excellent/fabulous/wonderful, thank you

for asking. ✴ How many I assist you? ✴ Is there anything extra I can get for you?✴ Certainly/Right away/ Absolutely✴ Fabulous, Amazing, Excellent, Fantastic,

Phenomenal, Outstanding, Exceptional, Extraordinary, Super, Superb, Incredible

Monday, March 2, 15

The Power of Appreciation

✴ Power notes to colleagues, staff, decision makers, prospects, guests

✴ Certificate of Completion, Thanks, Appreciation

✴ Pop-ins

✴ Bananas w/ messages

✴ Cookies/ popcorn sent in the mail or delivered

✴ Books, Amazon Gift card for an MP3 download

Monday, March 2, 15

Think Outside the Box

Monday, March 2, 15

Positively Charged

24 Hour Action Plan ✴ List 1 thing will you do tomorrow to

make someone smile that is above and beyond what you normally do.

✴ List the names of 5 people you will hand write a power note to this week (1 for each day of the week).

✴ List one thing you can do to create an element of fun in your office.

✴ Repeat every 24 hours.

Monday, March 2, 15