IBM Software "Reinventing Social Communications"

IBM Sametime is an award-

winning platform for unified

communications &

collaboration. A critical

component of advanced

collaboration and social

business strategies, Social

communications provides an

immediate and cost effective

way to take action across your

organization.

What's new?

� Simple and consistent end

user interface for desktop,

web and mobile clients� Supports any BYOD

strategy� Enhanced Smartphone and

tablets applications with

audio and video support� Host smarter meetings on

any device� Experience high definition

audio and video

customizable to meet your

specific needs.� Engage instantly

-connecting you from any

device or web enabled

application.� Built in integration into

business processes and

telephony environment

How to be successful with your Social Communications strategy?

IBM Sametime is a market-leading open solution for real-time collaboration based

on four demand concepts:

Improve

communication

1. Presence awareness. See in advance, whether a

person or a group is available to collaborate, share

information and take an action

2. Instant messaging. Be able to converse virtually

through the exchange of text, screen copy, file

transfer, group chat, chat history, ...

3. Voice and Video. High-quality integrated desktop

voice and video that helps productivity and save costs

Improve remote working

4. Web conferencing. Share information, an application,

an entire desktop or engage in team meeting in

addition to VoIP (Voice over IP) and Video

functionalities

� No vendor matches IBM's proven history of delivering security-rich, business-ready services to leading companies worldwide

� No other offering provides a unique 100% Web support making super easy for external access and fast collaboration

� No surprises, no hidden costs, no prerequisites, no rip and replace

IBM Sametime offers full flexibility for implementation and adoption:

Cited as a market leader by Forrester Research, Gartner, Info-Tech Research and by Aragon Research, IBM Sametime has one of the largest instant messaging installed base of any provider.

IBM Sametime newest edition does provide modern, streamlined user experience that makes it seamless to move from a chat to a phone call and to a video call.

You can share content and instantly gauge reaction through high-definition, continuous presence video. You can get face to face with colleagues, customers, and partners without ever having to leave your office and be more productive for it.

Moreover, not only can IBM Sametime 9 integrate your IBM Mail or Microsoft Office & Outlook, but it can surface them into the IBM social business platform, IBM

IBM Software "Reinventing Social Communications"

✔ Danone accelerates

innovation with Social and more

than 1.4 million of chat and

more than 700 web meeting per

month

✔ Improve Customer

engagement with Sametime

Live Chat from Deutscher

Sparkassen online bank portal

✔ Rapid growth in the

agricultural at Lely using new

collaborative solution that

leverage knowledge sharing

✔ Better and efficient

communication at Saxion

University with Social and chat

for more than 24000 students

✔ Seaward is expending from

UK to the US very seamlessly

using IBM Sametime to speed

up communications.

Industry Solutions, business processes, or other third- party applications.

This comprehensive edition combines the powerful features of IBM Sametime into a new packaging design, making it more flexible and simple when it comes to Social Business and IBM SmartCloud, also making it very aggressive from competition pricing.External Access has been redesign, integrated in the license, bringing no additional costs for Guest access.

We recommend a 4 step approach to better plan you transformation to Social Communications:

1) Start with Mobility Easy to use and install, mobile, tablets and telecom friendly. IBM Sametime is bringing value over competitive solutions:→ Search for people and expertise is super easy→ No VPN is needed→ Open and powerful meeting experience

2) Adopt the power of Video Video is changing the dynamic of conversation and remote calls. IBM Sametime is bringing unexpensive high quality video to laptop, tablets and also connect seamlessly to legacy MCU and video endpoints. IBM Sametime is bringing value over competitive solutions:→ No lock in with hardware providers→ Open Codec, with adaptive bandwidth management (H264 SVC)

3) Focus on Digital Experience Web application are simple and efficient. The IBM Sametime experience is capable to serve both internal and external users from a simple web browser. IBM Sametime is bringing value over competitive solutions:→ IBM Sametime 9 new design is focusing on end user adoption→ 100% Web support→ Flexible style and API to adapt with any web customization→ Ready to use Live Chat application for Portal and Customer engagement

4) Learn from others with Social Business PatternsOrganizations that successfully transform into social businesses are enabled by an optimized workforce, intelligent sales, strengthened operational controls, increased product and service innovation, and deepened customer care and insight. IBM Sametime is bringing value over competitive solutions:→ Ready to use cases or 'pattern' with ROI, analyst studies, and feedback from our customers→ Flexible solution from Cloud, Hybrid or On Prem.

Download IBM Social Business Pattern from http://ibm.biz/SocBizPaper2014