how to build a world cup cricket stadium with emotional intelligence

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How To Build A World Cup How To Build A World Cup Cricket Stadium With Emotional Cricket Stadium With Emotional

IntelligenceIntelligence

A BrightIdeas™ PresentationA BrightIdeas™ Presentation

March 2007March 2007

Copyright Copyright © Galba Bright & Associates © Galba Bright & Associates 2007 www.tuneupyoureq.com 2007 www.tuneupyoureq.com

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OverviewOverview

BackgroundBackground Client Concerns/Issues Client Concerns/Issues Desired OutcomesDesired Outcomes ResultsResults Summary Summary


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BackgroundBackground

Cricket World Cup to be hosted in various Cricket World Cup to be hosted in various Caribbean islands during 2007.Caribbean islands during 2007.

Government of China made a $US multi-million Government of China made a $US multi-million investment to construct a new multipurpose investment to construct a new multipurpose sports stadium in Trelawny Western Jamaica. sports stadium in Trelawny Western Jamaica.

Major employment opportunity for an Major employment opportunity for an economically deprived local community.economically deprived local community.

Local management services firm Local management services firm awarded a portion of the construction contract.awarded a portion of the construction contract.


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BackgroundBackground

Investment created major direct employment Investment created major direct employment opportunities for an economically deprived local opportunities for an economically deprived local community.community.

Significant potential financial spin-offs for the Significant potential financial spin-offs for the entire region.entire region.

Trelawny based management services was Trelawny based management services was awarded a portion of the construction contract.awarded a portion of the construction contract.


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Local Firm Demonstrated InitiativeLocal Firm Demonstrated Initiative Developed a compelling project vision and method of work.Developed a compelling project vision and method of work.

Carefully screened potential employees.Carefully screened potential employees.

Identified support needs of local workers.Identified support needs of local workers.

Money advice.Money advice. Labour relations information.Labour relations information.

Provided ongoing supportProvided ongoing support

Coaching regarding work ethic.Coaching regarding work ethic. Assistance with managing cultural differences.Assistance with managing cultural differences. Counseling and advice.Counseling and advice.

Established and maintained rapport with Chinese contractors Established and maintained rapport with Chinese contractors throughout the one year contract.throughout the one year contract.

Hired a facilitator to deliver a tailored EQ Learning ProgrammeHired a facilitator to deliver a tailored EQ Learning Programme


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Case Study FrameworkCase Study Framework

ConcernsIssues

Results

LessonsLearnt

DesiredOutcomes


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Concerns/IssuesConcerns/Issues

Some employees not adequately prepared to Some employees not adequately prepared to make the most of opportunities.make the most of opportunities.

Communication problems between Chinese Communication problems between Chinese contractors and Jamaican employees.contractors and Jamaican employees.

Cultural misunderstandings leading to potential Cultural misunderstandings leading to potential conflict and unrest.conflict and unrest.

High profile project. Failure was not an option.High profile project. Failure was not an option.


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Desired OutcomesDesired Outcomes

A productive workforce that:A productive workforce that:

Works with focusWorks with focus

Achieves work targetsAchieves work targets

Has a positive work attitudeHas a positive work attitude


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ResultsResults Learning Programme participantsLearning Programme participants

Worked with focus throughout the contract.Worked with focus throughout the contract.

Continued to work productively even when serious labour Continued to work productively even when serious labour disputes and conflicts broke out on other parts of the site.disputes and conflicts broke out on other parts of the site.

Delivered the contract ahead of time and under budget.Delivered the contract ahead of time and under budget.

Demonstrated improved work attitude throughout the contractDemonstrated improved work attitude throughout the contract


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Employees’ EQ ImprovedEmployees’ EQ Improved

Employees Self Awareness, Self Management Employees Self Awareness, Self Management and Social Awareness Increased and Social Awareness Increased

Took personal responsibility for their work performance.Took personal responsibility for their work performance.

Showed great pride in what they had accomplished.Showed great pride in what they had accomplished.

Learned how to work with people from a different culture.Learned how to work with people from a different culture.

Learned how to create new economic opportunities forLearned how to create new economic opportunities for

themselves.themselves.


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Project Sponsor’s Exceptional EQProject Sponsor’s Exceptional EQ

Some Self Awareness examples:Some Self Awareness examples:

Self confidence in designing the support programme.Self confidence in designing the support programme.

Self confidence in promoting her company’s competence to Self confidence in promoting her company’s competence to stakeholders.stakeholders.

Accurate self assessment in seeking specialist help fromAccurate self assessment in seeking specialist help from

a facilitator.a facilitator.


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Project Sponsor’s Exceptional EQ Project Sponsor’s Exceptional EQ

Some Self Management Examples:Some Self Management Examples:

Optimism and Initiative in successfully designing and delivering Optimism and Initiative in successfully designing and delivering a novel support programme. a novel support programme.

Emotional self control in managing stakeholder relationships.Emotional self control in managing stakeholder relationships.


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Project Sponsor’s Exceptional EQ Project Sponsor’s Exceptional EQ

A Social Awareness example:A Social Awareness example:

Showed empathy in defining employees’ support needs.Showed empathy in defining employees’ support needs.

Some Relationship Management examples:Some Relationship Management examples:

Being a Change Catalyst in leading, guiding and motivatingBeing a Change Catalyst in leading, guiding and motivating

staff throughout the year.staff throughout the year.

Working collaboratively with facilitator.Working collaboratively with facilitator.


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The Chinese contractors have The Chinese contractors have recommended nearly all of the workers recommended nearly all of the workers for employment with another Chinese for employment with another Chinese company that will commence building company that will commence building the Montego Bay Conference Centre in the Montego Bay Conference Centre in May 2007.May 2007.


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More than half of the workers are More than half of the workers are currently building the prestigious currently building the prestigious Palmyra development in Montego Bay.Palmyra development in Montego Bay.


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SummarySummary Project sponsors’ commitment, ongoing support and high EQ was Project sponsors’ commitment, ongoing support and high EQ was

the a critical factor in the success of the project.the a critical factor in the success of the project.

If workers are given the right tools and support they can bring If workers are given the right tools and support they can bring about a lasting improvement in their work effectiveness.about a lasting improvement in their work effectiveness.

Workers rose to the challenge and delivered the goods.Workers rose to the challenge and delivered the goods.

EQ is for all classes of worker.EQ is for all classes of worker.


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Emotional Intelligence Products And ServicesEmotional Intelligence Products And Services

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Learning Programmes and Coaching Services.Learning Programmes and Coaching Services.

Tune Up Your EQ Blog. Tune Up Your EQ Blog. Read what other people are saying and add your comments.Read what other people are saying and add your comments.at at www.tuneupyoureq.com/category/blog/www.tuneupyoureq.com/category/blog/ sign up for free blog updates at sign up for free blog updates at www.feeds.feedburner.com/tuneupyoureqwww.feeds.feedburner.com/tuneupyoureq

how to build a world cup cricket stadium with emotional intelligence

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