ADPPaymentsTutorialSeries

How to Create Custom ReportsYoucancreatecustomreportsinADPPaymentswithyourownfiltersandyourownfielddisplaystoviewandexporttransactiondatatomeetyourspecificbusinessneeds.Reportscancontaintransactiondata,customerdataorboth.Additionally,customfieldsyoucreatedfortheCustomerorPaymentmodulecanbeincludedincustomreports.

AnycustomreportcanbeexportedasanAdobeAcrobat.pdf,csv(commadelimitedtext)fileorExcelfile.Youcanalsosubscribetoacustomreportandhaveitemailedtoyouonasetschedule,ineither.pdforflatfile(Excel)format.

Watchthis4minutevideotoseehowtocreateacustomreport.Detailedinstructionsfollowbelow.TIP:UsethemagnificationfunctioninAcrobattoenlargethevideo.

Youcancreatecustomreportsthatcontainonlycustomerdataandnotransactiondata.However,onlycustomersthathavemadeatleastonepaymentintheselecteddaterangewillbeincludedinthereport.Currentlyitisnotpossibletoincludecustomerswithnopaymentactivityincustomreports.

Thecustomreportstablecontainsalistofallofthecustomreportsthatyouandotherusersinyouraccounthavecreated.Thetabledisplays10rowsatatime,andliststheoldestreportsfirst.Iftherearemorethan10customreports,clickthelinkedpagenumbersatthebottomofthetabletonavigatethroughthetableresults.

Whencreatingacustomreportyoucanconfigurethefollowingreportelements:

FieldstoincludeTransactionfields,Customerfields,orboth.Youaddindividualfieldstothereportasrequired.(FordetaileddescriptionsofavailablefieldsseeTransactionFieldsAvailableforCustomReportsandCustomerFieldsAvailableforCustomReportsinChapter7oftheADPPaymentsUserGuide.)

TransactionDateRangeReportonEnterdateorSettledateandenteradaterange.

TransactionTypeCreditCardtransactions,Echeck(ACH)transactions,orboth.

TransactionStatusSeestatusdefinitionsbelow.

Followthestepsbelowtocreateanewcustomreport.

1. ClicktheaddnewcustomreportbuttonlocateddirectlyabovethestandardreportstableontheReportsdashboard.

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2. TheNewCustomReportscreenopens,asshown:

3. EnteranameforthereportintheReportNamefield.Thisisthenamethatwillappearinthecustomreportstable.

4. IntheIncludeinReportsection,checktheTransactionscheckboxtoincludetransactionfields,and/orchecktheCustomerscheckboxtoincludecustomerfields.Aseachboxischecked,fieldsappearinthebottomleftSelectFieldssection.TIP:Youmustselectatleastoneofthesecheckboxestocreateacustomreport.

5. IntheDateRangesection,selectthedaterangeyouwanttouse.

a. First,selectwhetheryouwanttobaseyourreportontransactionEnterdateortransactionSettledate,andselectthatoptionintheReportondropdownbox.Enterdateisthedefault.

b. ClickthedownarrowfortheDateRangefilter.

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c. Thedatefilterwillappearasshownbelow:

d. SelectthereportDateRange:

i. Clickalltodisplayalltransactionsinyoursystem.WhenyoudothistheFromandTofieldsintheCustomDateRangesectionwillbeblank,andtheStartdateandEnddatefieldswillbehidden,asshownbelow:

ii. Tousearollingdaterange,clickthelinkedrangedefinition.Forexample,toviewpaymentsenteredwithinthelast15days,clickthe15dayslink.Thefilterscreenwillcloseandyoullseetherangeyouselectedinthedropdownbox,andthecurrentsetofdatesthatmatchesthefilterintheStartdateandEnddatefields.Eachtimeyourunthereportitwillbefilteredbasedontherollingrangeyouselected.

Forexample,inthescreencapturebelowitisJanuary25,2011and15Daysistheselectedrollingdaterange,sothereportStartdateis1/10/2011andthereportEnddateis1/25/2011.IfyouvieworeditthereporttwodayslateronJanuary27,2011theStartdatewouldbe1/12/2011andthereportEnddatewouldbe1/27/2011.

iii. ToenteraCustomDateRange:

1PlaceyourcursorintheFromfieldtoopenthecalendar.

2Clickthedayonwhichyouwanttostartthefilter,orenteradateinthefield.

3PlaceyourcursorintheTofieldtoopenthecalendar.

4Clickthedayonwhichyouwanttoendthefilter,orenteradateinthefield.

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5ClicktheGObutton.

6Thefilterscreenwillcloseandyoullseetherangeyouselected inthedropdownbox,andthecurrentsetofdatesthatmatchesthefilterintheStartdateandEnddatefields.

6. InthePaymentOptionssection,selecttheTypeoftransactionsyouwanttoincludeinthereport.Youcanselectbothboxes,butyoumustselectatleastone.

ChecktheCreditcardboxtoincludeallcreditcardtransactionsforAmericanExpress,Discover,MasterCardandVisa.

ChecktheEcheckboxtoincludeallEchecktransactionsforACHTypesofCCD,PPD,TELandWEB.

7. ChecktheStatuscheckboxforeachtransactionstatusyouwanttoincludeinthereport.Youcanselectasmanyasyoulike,butyoumustselectatleastone.Thefollowingtransactionstatusfiltersarecurrentlytheonlyonesavailableforcustomreports:

All:Alltransactionsinyouraccount,regardlessofstatus.

Authorized:Creditcardpaymentsthathavebeenauthorized,butnotyetsubmittedforprocessing.

Pending:Theinitialstageforeverytransactionsentforauthorization.Thesystemassignsthisstatuswhilewaitingforanauthorizationresponse.Insomerarecases,ifcommunicationisdisruptedbeforethesystemgetsaresponse,thetransactionwillremaininthePendingstatus.TIP:IfyouseeacreditcardtransactionwithastatusofPendingyoucanbeassuredthatitfailedandwasnotsubmittedforprocessing.ForACHtransactions,waituntiltheExpectedSettleDatetoseeifthetransactionhassettledorreturned.Ifnot,contacttheADPPaymentsCustomerCareteamandtheycandeterminetheactualstatusforthetransaction.

Posted:CreditCardandACHpaymentsthathavebeenenteredinthesystem,butnotyetsettled.ACHcreditsthathavebeenenteredinthesystem,butnotyetsettled.

Settled:Successfulpaymentsforwhichyouhavereceivedfunds.

Failed:Attemptedpaymentsthatwereneverauthorizedorcreditsthatcouldnotbeprocessed.

Refunded:Atransactionthathasbeenreversed(refunded).Whenyouissuearefundforasettledtransaction,thestatusofthattransactionchangestoRefunded.

Voided:Anypaymentthatwasvoidedpriortoitbeingsubmittedforprocessing.

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Refund(Posted):Thecredittransactiongenerated(butnotyetsubmittedinasettlementbatch)whenasettledtransactionisrefundedorwhenyouprocessastandalonerefund.

Refund(Settled):Asettledrefundtransaction.WhenfundshavebeendeductedfromyouraccountforaRefund(Posted)payment,thestatuschangestoRefund(Settled).

Returned:ACHpaymentsthatwereunsuccessfulforreasonsotherthanNSForchargeback.(SeeAppendixB:ACHReturnCodesintheADPPaymentsUserGuideformoreinformationonACHReturns.)

ReturnedNSF:AnACHtransactionthatfailedbecauseyourcustomerhadinsufficientfundsintheaccounttocoverthepayment.TheReasonDescriptionfieldontheTransactionDetailsscreenwilldisplayanR01returncodeforthispayment.TIP:Youcanmanuallyreprocessthispaymentagaintoattempttocollect.

Chargeback:Apaymentbeingdisputedbyyourcustomer.

8. IntheSelectFieldssection,addthefieldsyouwanttoincludeinyourreport.ThefieldsyouseearedeterminedbyyourselectionofTransactionsand/orCustomersintheIncludeinReportsectioninStep4.NOTE:TheTransaction.TransactionIdfieldisincludedinallreportseventhoseforwhichonlyreportonCustomerfields.

a. Highlightafieldyouwanttoincludeinthereportintheleftbox.TIP:Toselectmultiplefieldsatonce,Shift+clicktoselectsequentialfields,orCtrl+clicktoselectmultipleindividualfields.

b. Clicktheaddbuttontomovethefieldstotherightbox.

c. Repeatstepsaandbtoaddadditionalfieldstothereport.TIP:Ifyouwanttoremoveafieldfromthereport,highlightitintherightbox,andclicktheremovebuttontomoveitbacktotheleftbox.

9. Clickthecreatereportbuttontosavethenewcustomreport.Orclickthecancelbuttontodiscardit.

10. Ifthereareanyerrors,theywillbenotedinredonthescreen.Correctthemandclickthecreatereportbuttonagain.Otherwiseyouwillseethereportdisplayedbasedonthesettingsyouentered.(SeeViewingCustomReportsinChapter7oftheADPPaymentsUserGuideforadetailedexplanationofthefunctionsavailablefromthisscreen.)

11. ClickthebacktoreportsummarylinkatthebottomrightofthescreentoreturntotheReportsdashboard,andthenewreportyoujustcreatedwillbethelastentryinthecustomreportstable.

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12. Youcannow:

ViewthereportatanytimebyclickingitslinkedReportnameinthetable.

EditthereportbyclickingtheEditlinkintheActionbuttonmenu.

Exportthereportasa.pdffilebyclickingtheexportPDFlinkintheActionbuttonmenu.

ExportthereportasanExcelfilebyclickingtheexportXLSlinkintheActionbuttonmenu.

ExportthereportasaCSV(commadelimitedtext)filebyclickingtheexportCSVlinkintheActionbuttonmenu.

SubscribetothereportbyclickingtheSubscribelinkintheActionbuttonmenu,thenfollowingtheonscreeninstructionsforenteringanemailaddressandscheduleforthesubscription.

AddthereporttosidenavigationQuickLinksReports(shownbelow),byclickingtheAddQuickLinklinkintheActionbuttonmenu.(Toremoveitfromthesidenavigationquicklinks,clickthexboxtotherightofthereportnameintheQuickLinksReportsmenu.)TIP:ClickingareportQuickLinkopensthereportinviewmode.

DeletethereportbyclickingtheDeletelinkintheActionbuttonmenu.

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