how to create return policy for a product

Eshopbox Wiki for Store Owners

Category: Store Settings

How to create return policy for a product

What you will learn here

▪ What is a return policy

▪ How to create return policy for a product

Welcome to Eshopbox Wiki

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1What is a return policy


▪ Return policy defines all the terms & conditions, when a buyer has to

return a product and seller has to reimburse the product

▪ Return policy helps the buyer by protecting him against item not

received, defective item received or items receives is not as described by

the seller

▪ Return policy defines if any fee is applicable on return of a product or

not

What is a return policy


2How to create return policy for

a product


Step 1:

▪ Log in to your eshopbox site admin panel using your Eshopbox login id

and password

▪ Select ‘Product’ from the drop down menu under the ‘Create’ Tab


Create

Product


Step 2:

▪ This will direct you to ‘Create a new product’ page

▪ In order to create a return policy you will have to create a product, if

have not created a product you can create it by following the

presentation i.e. “How to create a product”

▪ If you have product added on your store then continue with the steps



Step 3:

▪ Now select from the ‘Category’ and ‘Brand’ for which you want to create

a return policy, and hit ‘Save and Continue’ button



Step 4:

▪ This will direct you to the ‘Create a new product’ page, now click on

‘Decide terms & policies’ link located at right panel of the page

Select

Create a new product page


Nokia


Step 5: Return & Cancellation Policy

▪ Now you are on ‘Decide terms & policies’ page

▪ Now scroll down to ‘Return & cancellation policy’ section to specify the

return policy for a product


Return & cancellation policy

Decide terms & policies page


Step 6:

▪ Select ‘No’ from the drop down menu to create return policy for a non-

perishable product

Select product type



Step 7:

▪ In some events seller has to accept a return, these events are marked as

‘Mandatory yes’

▪ Now you have to choose, whether you will accept a return for the events

other than ‘Mandatory yes’ events or not

Mandatory yes

Drop down menu

Events



Step 8:

▪ Now define the number of days in which a return is acceptable

▪ You can choose different number of days for different ‘Events for return’

Define return periodEvents for return



Step 9: Specify restocking fees

▪ If you are charging any restocking fee then select ‘Yes’ from drop down

menu, and define the percentage of restocking fees in the provided

boxes, and if you are not charging any fee then select ‘No’ from the drop

down

Drop down

Specify restocking fee



Step 10:

▪ Select ‘Yes’ or ‘No’ from the drop down menu for the events on which

you will reimburse the shipping costs, which is borne by the buyer to

return an item to you

▪ For ‘Mandatory yes’ marked events seller has to reimburse the shipping

cost

Drop down

Events Mandatory yes



Step 11: Return policy for Perishable product

▪ Now move back to ‘Return & Cancellation policy’ section

▪ Select ‘Yes’ from drop down to create return policy for perishable product

Drop down



Step 12:

▪ Now define refund policies for the listed events

▪ Select ‘Yes’ from drop down if you want to issue a refund to buyer,

otherwise select ‘No’

Drop down

Events



Step 13:

▪ There are some events where a seller can’t charge any fee from the buyer

▪ But for other events seller has to define the percentage of cancellation

fees that he will charge on cancellation of a product

Specify cancellation feeEvents



Step 14:

▪ Click on ‘Save’ button to save the return policy

Save



Step 15:

▪ A ‘Saved!’ message appear on top right corner of the store management

panelSaved Successfully



Good to know

▪ Always mention the return policy with the product you are selling on

your store, whether you accept return for the listed product or not

▪ The more clear and buyer-friendly your return policy, the more secure

your buyers will feel while shopping with you

▪ A good return policy protects you from irrelevant disputes. In cases

where a buyer raises a dispute in an event which is not described in

your return policy the seller remain safe


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