how to drive improved business performance by transforming your strategic resource management
DESCRIPTION
In this session we’re focusing on your greatest asset – people. We’re going to look at five ways of driving real strategic management of the human resource; how you make sure you always have the right people in the right place at the right time. Also how systems can support the delivery of talent and innovation that is your point of difference -- your competitive advantage. We’ll also look at how a robust and reliable support ecosystem is a key underpinning factor in being able to attract new talent. When it’s evident that a professional services organisation is known for its quality output as a result of following best practices it becomes a true career destination for the clued-up individual. Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery. When your customers are attracted to your organisation it’s either the result of word of mouth recommendation or web search or previous experience or maybe even of email marketing campaigns you’ve conducted. Whatever route they come to you by they’ll always only want to progress with you if your reputation for excellence and innovation, satisfied customers, respect and esteem in the industry is all impressive. Reputation ultimately comes down to the value, the calibre and the reputation of your people. You deliver through the advice and skills of your people. And to stay ahead of the competition, you need to keep attracting and developing the right people. Professional services businesses are frequently not entirely adept at managing their people strategically. Not in terms of rewarding or incentivising them, but making best use of their human resources, across multiple projects, to drive on-time, on-budget delivery and secure client satisfaction. One way not to do this is by relying on spread sheets or assuming that dependence on numerous disjointed systems will do the job. Many companies do that from a sort of misplaced confidence in their top talent to sort of make sure everything works out well themselves. The thing is, top flight consultants in any field tend not to be too interested in the tedious admin tasks that feed directly into effective resource planning. They are the resource and don’t really see why they should spend too much time managing the way in which they’re deployed – their careers and their job satisfaction are about doing what they do best, learning more, gaining more experience. Not about getting involved in what they would consider to be support tasks. The provision of hyper-efficient project management systems and procedures is best practice at its best and will help drive the strategic uTRANSCRIPT
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
MASTER CLASS WEBINAR SERIES
Better Business Performance for Professional Services Organisations
How to drive improved business performance by transforming your strategic resource management
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Develop a Reputation for Excellence
Focus on People The provision of professional services
is a ‘people business’
Reputations are created by people
Competitive edge is driven by talent
Great people work for great companies
Less than best practice attracts less than best staff
Strategic resource allocation assures smooth and effective project delivery
Develop
Attract Keep
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Managing People Strategically
See the Bigger Picture Manage locations as closely as
you manage capabilities
Avoid commitment clashes
Long term resource planning improves project management success
Professional services automation enables centralised project control
Project Insights
Resource Planning
Project Success
Customer Satisfaction
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Managing People Strategically
38% of professional services organisations cite “contention for specific limited resources” as a top project-specific pressure
21% of projects fail because they are not adequately staffed
Aberdeen Group – Project Management in Professional Services
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Avoid Resource Allocation Clashes
Resource
Visibility
Alleviate pressure on Fee Earners
Demonstrate Control
Enhance Company
Reputation
Drive Customer
Satisfaction
Reduce Project Delays
Respond to Change
Take Account of Existing and Scheduled Workload when Planning Projects Assess time per person per
project requirement
Manage client expectations accordingly
Realign project deliverables to match available resource
A centralised system offers resource visibility – benefitting the business, fee earners and customers
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Centralisation Creates Instant Efficiencies
Combine Project Management and Resource Planning Facilitate change handling
Automatically update project documentation
Provide relevant, up-to-date, workable information
Inform project selection decisions
Inform recruitment decisions
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Visibility Enables Control
Strike the Best Balance Between People and Projects Create a smarter long term people
strategy
Ensure visibility into people skills and individual workloads
Deploy appropriate project management platform
Technology is a people-enabler
People
Projects
Deploy
Develop
Design
Skills
Experience
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Empowering the Business
The Role of Technology• Professional Services Automation
(PSA) improves:
– Control
– Visibility
– Accuracy
– Insight
• Overcome resistance to admin by making compliance easy
Control Visibility
Insight Accuracy
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Improve Project Performance
Deliver best. Better
Strategic Resource
Management
Resource Visibility
Project Planning
Customer Demands
Project Selection
Balancing Commitments
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Visibility – See Who Is Working On What, When
Manage Resources Across Every Project, Team, Individual Allocate resources to requests, short term
engagements, long term engagements and project tasks
Controlled process for allocating resources to projects
Instant visibility of resourcing conflicts
More detailed analysis of skills usage
More accurate revenue forecasting
Improves margins
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Planning – Existing / Future Commitments
Make Plans Perfect Understand resource availability
Plan around existing commitments
Deploy alternative action plans flexibly
Assimilate collective experience
Construct contingencies
Drive the best mix of project deliverables
Drive customer satisfaction – keep them informed of project progress
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Coping with Change – Avoid Crisis Management
Stay on Track Easily incorporate fresh requirements
and evolving briefs
Keep on top of project progress and status
Integrate control across all projects
Respond in an informed fashion
Assess the impact of change and manage customer expectations
Keep your team connected
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Select the Right Projects – Building Reputation
Drive Continuous Peak Performance Improve project planning, delivery
and management
Analyse resource
Maximise your ‘win’ potential
Match resource to opportunity
Create a roadmap of growth
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Balancing Workforce and Workload
Be Prepared Prove your instincts – evaluate the
effect of resourcing decisions
Explore shortfalls – full resource visibility across all projects and pipeline identifies potential issues
Build for the future – make informed decisions about recruitment, retention and development
Trust the evidence – improve the reliability and professionalism of your planning processes
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasing Profitability
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – Transform Strategic Resource Management
Leverage the compelling competitive advantage of reputation Hyper-efficient resource allocation needs total visibility
through technology
Manage resources across every project, team, individual
Recognise the Value of the People Asset
Make plans perfect
Stay on track
Drive continuous peak performance
Be prepared
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects
Visit: www.keyedinpso.com
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day Trial Today• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and deployment effort
• Delivery is backed by impressive Service Level Agreements
• Interfaces with ERP, CRM or financial/accounting software
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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and Answers
Thank You
Email: [email protected]
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects