how to earn other people's star (support, trust, admiration, respect) inhouse program facilitated by...

7/31/2019 How to Earn Other People's STAR (Support, Trust, Admiration, Respect) inhouse program facilitated by G K Lim an

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This is an interim proposal. The final curriculum will be drawn up after a customizationconsultation with senior managers of client organization

How To Earn Other Peoples S.T.A.R.(Support, Trust,Admiration & Respect)

so that they will listen to you, follow you, buy from you, and do as you say

Putting Emotional Intelligence into action to enhance business, corporate andpersonal productivity and profitability

a highly interactive two-day (plus two half-day follow-up sessions) program

INCLUSIVE OF TWOPOST-PROGAM HALF-DAY SESSIONS

Facilitated by


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The corporate world has finally accepted the fact that a high level of EmotionalIntelligence (EI) is required for upward mobility on the corporate ladder.

Today, there are no critics or detractors to this line of management thought. Leadersin corporate Asia have similar attitudes towards the value of EI.

EI is that quality in a person that endears him / her to others. It is a synergisticcombination of two intelligences -- intrapersonal intelligence and interpersonalintelligence.

A lucky small percentage of a given population is born with the required high level ofEI. These people effortlessly win other peoples hearts, and are everybodysfavorite.

The majority of the people have to take a little bit of effort to raise their level of EI.This is possible because the information and skills are available. All that is neededis an understanding and practice of the principles of EI.

This program brings participants through an understanding of the concept ofEmotional Intelligence and then shows them how to acquire this useful skill.

SKILLS AND KNOWLEDGE PARTICIPANTS WILL ACQUIRE..

By the end of the one-day program, youll ..

[a] understand the various intelligences that Man is endowed with[b] understand what EI is[c] understand why a high level of EI helps a person to become a natural leader[d] find out what the ingredients of EI are[e] learn the various principles, ideas, and strategies to you can use to raise youlevel of EI[f] discover what personality-type you are and how it affects the way you make

decisions


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[g] find out how to ensure that you consistently practice and apply these principles,ideas and strategies in your life so that you are assured of attaining a high level of EI

PROGRAM TOPICS

It's so easy earning other people's S.T.A.R.Understanding EI (Emotional Intelligence)What is an "Intelligence"?Dr. Daniel Goleman on video

"I've got to like myself first"The intrapersonal intelligence aspect of EIIntrapersonal intelligence -- ability to be aware of, recognize, and then control, yourinner emotions.Before you go out to conquer the world, put yourself in order firstHow to raise your self-esteem, and make all your dreams come trueThe various proven principles, strategies and ideas that will help you reach yourgoals.

"Put your room in order first!"Why most people live unfulfilled livesWhy most people suffer from low self-worth, helplessnessHow to raise your self-esteemProven principles, strategies, ideas to help you reach your goals.

How to wake up your God-given personal powerHow to stop "kicking the cat" when something happensSelf talk -- a double edged swordManage self being proactive, not reactiveWhat is "fear" and how to manage it

"Living True To Yourself"Doing what you say you will doBe true in your communication with othersStop pretendingBe proactive when something happensUnload psychological baggageBe here, be now, and be present for others

Okay, so how do I earn other people's S.T.A.R.?Have empathy

How to have empathy: look at life through other peoples tainted glass realityGroup exercise: Think of two persons you respect most


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Participants discuss the personal and company benefits of earning other peoplesS.T.A.R.

The one thing that causes conflicts and strifeExercise in pairs: Communication exercise

The listener and the talker. To illustrate the importance of listeningWhat do you feel represents your biggest problems in communications?Benefits of good communication

Understanding how people think and make decisionsHow you think and make decisionsHow other people think and make decisionsNed Herrmann and his Herrmann Brain Dominance theory

Emotional Intelligence and stress managementWhat is executive stress?

The crippling effects of stressWhy stress happensWhy the human physiology is not created for modern air-conditioned livingThe fight or flight syndromeWhy stress is counter-productiveWhy and how it creates health problems.

How to look through other peoples tainted glass realityThe eight strategies for looking through other people's tainted glass[1] Get rid of your own tainted glass (your prejudices)[2] Realize that people are important[3] Contain your anger, because he who angers you, conquers you[4] Realize that people have the right to make mistakes.[5] Dont CCC -- condemn, criticize, comment negatively.[6] Realize that its easy to misunderstand, difficult to understand. So seek first tounderstand[7] Do unto others, as they would want you to do unto them[8] Realize that you can communicate without opening your mouth

Exercise in pairs: Communication exerciseThe listener and the talker

To illustrate the importance of listeningIndividual Exercise: Communication

Building trustCreating a trust bank

The grand finaleI like you because ........Action planHow to ensure that you consistently practice and apply these principles


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TWO HALF-DAY POST-COURSE LEVELS 2AND 3 EVALUATION SESSION

Time: First half-day session at least two weeks after training day; second half-day session at least onemonth after training day

Purpose of Post-Course Evaluation session:

1. To determine if participants understand the basic concepts and principles discussed at thetraining session (Level 2)

2. To determine if participants are applying (on the job) the basic concepts and principlesdiscussed at the training session (Level 3)

3. To discuss challenges faced by participants when applying the basic concepts and principlesdiscussed at the training session, and to brainstorm ways of overcoming these challenges.

Who should attend: all participants who went thru the training program


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A HIGHLY INTERACTIVE PROGRAM

The trainers uses the 40%-expert-input-/-60%-audience-participation formula in histraining sessions. For maximum learning impact and retention, they use audienceparticipation techniques such as individual exercises, group exercises / discussions,peer-teaching activities, case studies, role plays, humor, kinesthetic exercises,superlearning inducement / stress release exercises, subconscious-mindconditioning activities, music, and watching and discussing video clips.


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Endorsed by

Validated by EDS Advance Academy, Asia Pacific, in collaboration with Southern Luzon State University, Batangas State University, Sultan KudaratPolytechnic State College, Ifugao State College for Agriculture & Forestry, Laguna State Polytechnic University, Palawan State University, Akamai

University, and American Heritage University for CEU award purposes

Program offered in: India, Pakistan, Sri Lanka, Maldives, Singapore, Malaysia, China, Taiwan, Indonesia, Brunei, Thailand, Cambodia, Vietnam,Laos, Myanmar, Philippines, UAE, Czech Republic, and USA

Program developed by

HRD Gateway International Management Centre FacultyUsed under licence


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Co-trainer

DANNIEL LIM is an author, a passionate coach, an experiencedspeaker and MC. He has trained & spoken in Malaysia, Singapore,Indonesia, Vietnam, India & Hong Kong. He is a HRDC CertifiedTraining Consultant active in the area of Leadership; Inter-PersonalSkills Development (Emotional Intelligence / Communication Skills);Marketing & Customer Service; HR & Training Development;Organizational & Culture Development; Public Speaking &Presentation Skills; Personality Profiling; Behavioral & Mindset

Development; Freedom of Expression and Stress Management.

Danniel has 20 years of experience in a wide range of areas such as Education;Sales & Marketing; Certification; Consultancy; HR & Training and OrganizationalDevelopment. Danniels career has been centered on SMEs & SMIs that deal withNational & Multi-National Corporations as such he is well experienced with the best& worst of both worlds. Therefore he is well equipped to help deal with anyorganizations development needs precisely & effectively.

Danniel is the Vice President of HRD Gateway (www.hrdgateway.org), a 40,000member international non-profit organization dedicated to excellence in HumanResource Development. He is also the Consulting Director of HRD GatewayManagement Development Centre (MDC) the education & development arm of HRD

Gateway. He is currently studying for his MBA and at the same time conductingresearch & preparing to write his definitive doctoral thesis on the dynamics ofpersonality in business as well as personal relationships.

Danniel is

Vice President, HRD Gateway

Consulting Director, HRD Gateway Management Development Centre

Faculty Member, HRD Gateway Management Development Centre

Adjunct Faculty Member, Humantalents International

Certified Training Consultant (TTT/0511) Human Resource Development

Council Developer, Organizational Development Instrument

Co-Developer, Cultural Overview assessment tool

Co-Developer, Team Overview assessment tool

Co-Developer, Personality Development Instrument

Developer, Behavioral Development Technology

Founder, the SIMPLY SPEAKING system

Co-Developer, the Strategic and Tactical Speech Process

Co-Author, The Art of Mastering Ceremonies

Lecturer, Open University Malaysia

President (2010-2011) Money & You KL Toastmasters Club

Competent Communicator, Toastmasters International
http://www.hrdgateway.org/http://www.hrdgateway.org/


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Graduate, The Money & You Program

Graduate, The Landmark Forum

Graduate, The Silva Mind Method

His current & recent clients include Aker Solutions, The Ascott KL, AUO Sunpower,

Commerce Dot Com (DRB Hicom Group), Delta Mediscience, Department of CivilDefense (JPA), DHL, Fire & Rescue (Bomba), Flextronics, GCEHC, Hilton HotelKuching, INSPEN, Jabil, Malakoff Corporation, Marinetime Enforcement Agency(APMM), Maybank, Maxis, Merck, Ministry of Health, NST, Prudential, Public Bank,RB Land, Real Rewards, Royal Malaysian Air Force (TUDM), Royal MalaysianPolice (PDRM), Shell, Sime Darby, Southern Lion, Spansion, Symrise, Tan Chong,Telekom Malaysia, Western Digital, Xepa-Soul Pattinson, Zuellig Pharma, etc.

Danniel is a proponent of the holistic Organizational Coaching approach as opposedto the surgical Training only approach when it comes to developing the people in anorganization. In line with this approach, Danniel developed as a faculty of the HRDGateway MDC the Organizational Development Instrument (ODI) which is primarilya set of three (3) audit and measurement tools; the first tool is the Cultural Overviewfor assessing and measuring your organizations culture and resilience; second, theTeam Overview for assessing the teamwork and group dynamics of a department,committee, project team, etc.; while the third is the Personality Assessment Tool forassessing and analyzing the personality and thinking styles of employees.

Co-trainer

The course leader, G K Lim (aka Sawadpong Limtrakul), is experienced insales, marketing and business, and in cutting-edge adult learning techniques

G K Lim (aka Sawadpong Limtrakul) < [email protected] > isPresident of HRD Gateway, a 40,000-member internationalnon-profit organization dedicated to excellence in humanresource management. He is also a training consultant in thearea of consultative / solution-centric selling skills, key account

management, negotiation / persuasion / influencing skills,stress management, whole-brain intuitive 360-degreemanagerial leadership excellence, level 5 leadership, personalproductivity / resilience skills, and mind / intuitionenhancement.

He holds an MBA from American Heritage University of Southern California, andcurrently working for his DBA from Ifugao State University, Philippines.

He has had consulting and training assignments in Thailand, Indonesia, Malaysia,Singapore, Brunei, Philippines, Vietnam, India, Sri Lanka, Maldives, United Arab

Emirates, and China, and has appeared on TV2 (KL), TVM (Maldives), UNTV(Manila) and RPN9 (Manila).
mailto:[email protected]:[email protected]


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He is

Fellow of the Institute of Sales and Marketing Management;

Approved CMSI Sales Personnel Certification Advisor & Instructor;

ISO Certified In Marketing & Sales (ISO CMS 991182);

Certified e-Business Associate (EC-Council);

Certified EC-Council Instructor;

Certified Herrmann Brain Dominance Instructor;

Certified Competency-Based Training & Education Instructor;

Certified facilitator for "Psychology of Winning," "It's A Deal," "Adventures inAttitudes," and "You Were Born Rich Video Program;"

Accredited Facilitator, Accelerated Entrepreneurs Development Program;

Silva Mind Control facilitator;

Associate, Profiles International;

Process Implementation Specialist, SMI

NLP practitioner; Affiliate, Jim Rohn International;

Member, Ecumenical Society of Psychorientology;

Member, Intuition Network;

Founding Member, International Association of Coaches;

President, HRD Gateway;

Past President, China HRM;

Principal Consultant, Human Resources Services;

and Project Leader, HRD Gateway Management Development Centre programdevelopment project

A partial list of in-house training clients include: ABB, Aesculap, Acer, Aon Vietnam,ANZ Bank Hanoi, B Braun, Bristol-Myers Squibb, Cadbury, Canon, Ciitibank, Cycle& Carriage Bintang, Datacard Group USA, Dell, Dexion, DHL, Digi, Euromedical,Flextronics, GE Toshiba Silicones, HAVI Food, IQPC Oil & Gas Dubai, IITM SriLanka, Intel, Jabil, Jaya Jusco, Komag, Landmark Graphics, Maersk Medical,Maybank, Maxis, Microsoft Thailand, Mitsui-O.S.K. Lines, Mitsui Sumitomo, NEC,New Zealand Milk, Nordberg China, Novartis Pharmaceuticals, O'Connor's,Panasonic, Permodalan BSN, Public Bank, PSA Maldives, PWTC, Reliance, Roche,Samsung India, Shell, Sime Darby, Singapore Institute of Management, SyngentaCrop Protection, Ta'aheel FZ. Dubai, Tara Prima Megah Bandung, Texchem,Tecumseh-Euro-Malaysia, TUDM, Wearne Brothers, Xepa-Soul Pattinson, YvesRocher, and Zuellig Pharma

WHAT THEY SAY ABOUT G K LIMS TRAINING SESSIONS

Thank you again for doing a wonderful job with our sales team. We appreciate it very much. As Rob and Imentioned to you in our Saturday lunch meeting, our sales channels see themselves as being professional. In


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other regions of the world we found that the survey feedback ranged from neutral to negative. In your case, theresponse was much more positive than we experienced in other parts of the world, and with other trainers. Ofthe 60 delegates that attended, only 35 delegates completed the survey before leaving the meetings. Thebreakout for your section is as follows: Fair 9; Good 24; Excellent 2. In summary, 26 out of 35 thought theprogram was good to excellent. Thank you for doing your part. I thoroughly enjoyed working with you and hopethe opportunity presents itself again. You are a true professional. -- Kevin Gillick, Datacard Group, WestMinnetonka, MN

GK Lim is one of the best persuasion psychologists in Asia. He is a much sought after trainer in Malaysia andneighboring countries as he uses his knowledge and experience accumulated over 3 decades in order to give thebest to his clients. He was invited to SriLanka, my native country, to conduct his flagship training programs bySriLankan event organizers after they had heard of his success in Malaysia, Philippines, Singapore, Thailand,Vietnam, Brunei, China, India, Maldives, and UAE. His success can be also attributed to his very ownpresentation style and mastery of language which had been commended by many of his contemporariesworldwide -- Jayadeva de Silva, HumanTalents Unlimited.

I find his presentations very well structured, full of practical/down to earth ideas and easy to understand. Heshares his experience freely and often gets excellent evaluations from course participants. In fact, when GKconducted his training for my company's sales & marketing team, his experience and ideas were well received bythe participants. -- Toh Siew Pat, Head of HR & Admin., SWM Environment Sdn Bhd

GK Lim specializes in sales, negotiation & leadership training programs. His programs are lively, effective andhumorous. You will never be bored in his session and you will get valuable takeaways. Recommend to anyonelooking to do such topics of training. -- Lily C.L. Lau, Culture Synergy Cultivator, Certified Trainer, Speaker,Principal Consultant, Culture Dynamics

We received very favourable feedback from the delegates' appraisal of the Conference and I am pleased toinform you that your individual rating, as a speaker for your presentation on "Relationship Between Managersand Talented Employees" is "Excellent" We have no doubt that your participation had contributed to the successof the Conference. -- Irene Lum, Conference Development Manager, Asia Business Forum

I have known G K for since 1986 and have been working with him together on training projects. G K is a personof vast knowledge and practical experience, and is a very pragmatic trainer. He always strives to ensures that thetraining objectives are met while at the same time promote fun and liveliness in his training. He is creative andvibrant in his training delivery. -- Stanley Cham, Entrepreneur, Oneness Training & Coaching

On behalf of Community Services of Bangkok, I want to thank you for the three Winning Strategies seminarsyou have presented since January. The response to this seminar has been very positive by both the foreign andThai participants. This is indeed a worthy contribution to the English-speaking persons in Bangkok LeslieWeed-Fonner, Coordinator, Community Services of Bangkok

We are very pleased to have you lead the seminar "Winning Strategies For That Competitive Edge" to our salespersonnel. The participants thought the program was very educational, enlightening and interesting andparticularly, the newcomers to the Company reported that the seminar was an eye-opener and you were able tofurnish them with the 'edge' to improve their job performance. We extend to you our thanks and appreciation. --Koh Chee Kean, GM, Wearne Brothers (1983) Sdn Bhd

Thank you very much for your participation in the recent Komag Career Fair. You have given a very impressiveperformance and the audience found your talk interesting and motivating. I found that you are able to reach out

and build a good rapport with the audience instantaneously and had them drawn to you, paying close attentionthroughout your talk. Although you are an external person to Komag, you are quick to understand the purposeand objective of the Career Fair. You aligned your talk to the theme of the fair "Creating Your Future" very well.Your talk was a good warming-up to the presentation on Career Pathing, a matter viewed and taken seriously byall Komag employees. K K Lim, General Manager (KM 1 -Operations) Komag USA (M) Sdn Bhd

We have engaged Mr G K Lim to hold a motivational course, Winning Is Easier Than Failing. We all agreedthat Mr Lim is able to convey messages across the participants in a simple and easily understandable way. Hemanaged to built up a good rapport across the audience and is very responsive to all the questions raised duringthe session. We are convinced that the course is beneficial to our company. -- C A OOI, GM, ChemopharmSdn. Bhd.

I have had the honour and privilege of sharing the seminar platform with many of the world's greatest speakersincluding Bob Proctor, Wayne Dyer, Deepak Chopra, Stuart Wilde, Dottie Walters and others. I count Mr. G.K.

Lim amongst this group and I am doubly blessed to call him friend. I have personally done three seminars withMr. G.K. Lim and found him absolute world class. It is very important to me when I do seminars in differentcountries to work with the countries' best in matters of "Success, The mind, and Sales, and Mr. Lim has


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proved to be fantastic. He has all of the international qualities whilst still being able to communicate with hisfellow Asians from newcomers to C.E.Os. Any company would find their sales and productivity greatly increasedafter experiencing G.K. Lim. -- Michele Blood http://www.musivation.com, La Jolla, CA

Thank you and congratulations on a great presentation!! Your presentation on "How to Thrive on Stress" wereinspiring, humorous and most important of all informative. It touched home base and our hearts. We must reallycomment on your ability to handle crowds of all levels. Feedbacks from our directors, senior managers and

middle management staff were more than impressive. You helped them to accept your message rather thandriving home the point. Making it personal for them too, made the topic so refreshing. -- Fong Muntoh,Assistant Human Resource Manager Reliance Pacific Berhad

Good job done. Interesting, helpful, practical. Trainer is very experienced. A good presenterUsed real life examples. -- K K Chan, Manager, Sime Alexander Forbes

Trainer is excellent. Good team work. Good participation. Relates well to audience. Pace is quick -- A Raj,Executive, Assoc. Motor Industries

I have known G K Lim since 2003, during the early days of HRD Gateway, a 40,000-member international NGOdedicated to excellence in HRD/HRM. We would often discuss how HRD Gateway could grow and how OakTraining could help HRD Gateway members. GK contributed articles of interest to trainers and HR specialists,and these were published the Oak Training site. G K Lim has spent over three decades in the training profession,

as a training specialist in the area of sales, negotiation, managerial leadership and stress management. I highlyrecommend him to those in need of services that he provides. An inspirational talent that adds so much value toeverything that he gets involved with. -- Des Fitzgerald, Managing Director at Oak Training Ltdhttp://www.oaktraining.com/

Lively presentations. Useful tricks and methods with real life examples. Experienced presenter. This is thetype of presenter who is favoured, rather than those PhD holders with vague knowledge who do not acceptcomments / ideas / opinion from others. Frankly, this is high rated workshop in my opinion.

Mr G K Lim turned this boring topic into an interesting workshop. Good job!

Good and interesting workshop! GK is an experienced facilitator.

Useful for communication skills, practical methods with example are given. Excellent. Very practical.

Easy to understand, with interesting examples.

The program is practical and its applicable in all situations whether we are in product sales or educationbusiness. The sales approaches, closing techniques and ways to handling objections shared by the

facilitator are very helpful and beneficial. What we need to do is to adapt them into the education industry. Can apply the principles learnt in the workplace and personal life.

Informative workshop, good interaction, met objectives.-- Comments by lecturers, administrators and Heads of Divisions of TAR College after

an inhouse program
http://www.musivation.com/http://www.oaktraining.com/http://www.musivation.com/http://www.oaktraining.com/


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Countries the trainers have conducted training in.

For details of this inhouse program, please call / email..

HRD Gateway Sdn Bhd

Kelly Teoh [email protected] ; [email protected]

Azura Ahmad [email protected] [email protected]

Tel.: +6-03-61005992 +6-019-2268987; +6-019-2764052

A2-03-04, Kempas A2, Genting View Resort, 69000 Genting Highlands, Malaysia

B-23-2, Level 23, Sri Intan One, Batu 5, Jalan Ipoh, 51200 Kuala Lumpur, Malaysia
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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