how to get better tech support
TRANSCRIPT
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
How to Get Better Tech Support
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
Whenever you face a technical issue, you probably call the tech support.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
But do you really get good help from the people at tech support?
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
Eric Griffith, an author of PC Magazine, says that tech support is becoming worse.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
Samara Lynn, another author of PC Magazine, said that ISP technicians should work on their skills.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
But despite this, you can get good help if you can talk to the support associates in an intelligent way.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
Before making the call, keep the following tips in mind to get better tech support.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
1. Relax Yourself.
Explain the problem patiently without getting angry.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
2. Look closely at the problem.
Understand what happened so you can explain it.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
3. Keep the details in front of you.
Keep necessary information, like error messages, close.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
4. Explain your problem concisely.
Explain it shortly without suggesting a solution.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
5. Take Notes.
Have a pen and paper to write down points or steps to solve your problem.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
In short, if you want to get better help, understand the problem very well. Be relaxed. Explain your problems in a concise manner.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
Remember that a good understanding of the issue is crucial for you.
Matterhorn Business SolutionsTel. 587-350-1082Email: [email protected]://matterhornsolutions.ca/how-to-get-better-tech-support/
Next time you call the tech support, use the tips mentioned in this post.
We hope you’ll get better support next time.