how to get the best out of your people?

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How to get along with people & make them give their best?

We all speak a different language

Your team member is pushing you to the wall & making it tough to get things done?

Try to know him better & understand his motives & drivers.

Here is how you can respond to him in his style, a manner in which he will instantly connect to you & execute the task at hand.

Let sticky conversations of dissent turn into productive ones directing to necessary actions.


Perspective

The most wonderful thing at work is that you meet a variety of people each day.

If you observe the conversations each person is different.

Make an attempt to understand other person’s point of view.

Approach things from other person’s perspective.


‘Who’ person

There are categories of people & if you understand people accordingly it lets you improve performance in relationships.

‘Who’ person is the one who will co-operate with you at work.

He will come together with the team to complete the task.

He likes to create harmony & unity. The questions he asks are: “What do you want me to do.” “When is the next get together?”


Right directions

Often the card swiping machine on counter no. 2 stopped working. Ramesh usually changed his counter & shifted the customers on another counter.

In transit some customers got discouraged from purchasing. Store Manager Alka walked up to Ramesh & said, “We are losing business due to this.”

Ramesh said, “Tell me what do I need to do for it?” Alka guided him “ Make sure you send a requisition to HO for a new machine.” Once Ramesh got the solution he executed it.


‘Why’ person

This person is curious about things. He likes to change things or try new things. Thus, he is creative & likes to take risk.

He is okay about challenging the status quo if he has to & likes to take challenges.

The kind of questions he will ask are: “Why can’t we approach the customer directly?” “Why can’t I talk to the ASM?” Be patient to understand what he is saying because, he might be suggesting something substantial.


New paradigm

Radha worked at a theatre hall which staged art based programs. All the programs needed to be advertised in newspapers.

She found it exhausting to catch up with changes in schedules sometimes.

Radha suggested that they needed to create a Facebook page. Sagar listened to her carefully how they could put schedules on their website & link it to Facebook. He agreed as it would save time & create a community of audience.


‘What’ people

He is the kind of person who will drive things & get down to doing things.

He has a ‘do it now’ attitude & he is the one who wants to get things done & execute things immediately.

He doesn’t delegate work. You will often see him asking, “What do you want?” or “What is the target?”


Willing & co-operative

Kiran was busy on the day’s routine work of answering customer queries.

Her manager Mahesh worked with Kiran since 4 years & knew her cooperative approach.

He walked up to her & said, “Two weeks there have been 20 unanswered questions by the team. I want it done by today. Can you do it.”

Bang came the answer, “Sure I will take them on now.”


‘How’ person

This person is specific, accurate & detail oriented.

He is always well organized & needs to know details of each assignment/task.

The questions he will ask are, “What is the budget?” or “What is the percent rise in product price?”


Speeding the communication

Many projects came to Akram’s table. The new project was about handling the social networking sites for Aspire Apparels.

Before Akram could ask the specifics his boss called him & gave a detailed explanation:

The kind of audience to target, the duration & everything about the customer expectations.

Akram immediately got down to work as he had all the information he needed.


Getting to know others Make an attempt to understand other person’s point of view.

Approach things from other person’s perspective. There are categories of people & if you understand people

accordingly it lets you improve performance in relationships. ‘Who’ person: is the one who will co-operate with you at work.

He will come together with the team to complete the task. ‘Why’ person: This person is curious about things. He likes to

change things or try new things. Thus, he is creative & likes to take risk.

‘What’ person: He is the kind of person who will drive things & get down to doing things.

‘How’ person: This person is specific, accurate & detail oriented. He is always well organized & needs to know details of each assignment/task.


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how to get the best out of your people?

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