Feedback Triad Presentation - Script:

Slide 1: Cover Slide

Rina: Hi everybody, our presentation today is on how to give feedback.

Slide 2: Feedback ≠ Feedback

Rina: We have prepared two feedback situations and we would like that you listen and make some notes so that we can talk about which one you liked better and why.

Situation 1:

Rina to Kumar:

“Kumar, I am so glad you have the time to meet. I very much would like to talk with you about our meeting yesterday. To be honest with you I was not very pleased with how it went.

I disliked that you kept interrupting my part of the presentation to our ISP company. For example, when I was presenting our thoughts on the project issue you interrupted me after the first sentence and added a thought about possible issue constraints, which is actually relevant much later in the presentation.

In this moment I felt not trusted in representing our group and I felt that you did not show respect to my part of the presentation. I very much hope that next time I can finish my part of the presentation first and then you are welcome to comment with related thoughts to my part.”

Situation 2:

Rina to Kumar:

Slide 3: How to give Feedback?

Kumar:

Slide 4: Tips around Feedback

Rina: Setting: it is key that feedback is done privately and not in front of a

group unless agreed otherwise. Make sure you have a calm setting and that you are not time pressured

Language: the advantage of using “I” is that the other person is less likely to become defensive since you talk about your own perception/feeling. Using “you” makes people become defensive and more likely to shut down and not take anything away from the feedback.

Proximity: feedback should be provided as early as possible since our memories of the situations are still fresh and that is important to learn something and understand how the situation was perceived

Examples: the best feedback is very concrete with a certain situation and even quotes of what a person has said or done. This is true since then the person can be put back in the situation and again is more likely to understand the issue.

Constructive: we have to accept each others’ differences and feedback is only helpful when it leaves room for suggestions and is constructive i.e. something the person can actually change.

Slide 5: How to become better at Feedback?

Rina: We only get better with practice, so use the months ahead and situations

like Sweden and our ISP to practice feedback. Remember this is a safe environment and will only help you for your work later on.