how-to guide - adirondack solutions · 2020. 8. 31. · transact mobile ordering - also known as...

Mobile Ordering & Cardholder Account Center

How-to Guide August 2020

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Table of contents

Transact Mobile Ordering (A.k.a FDU Mobile Dining) ...................................................................................... 3

How to Download the Mobile Ordering App ..................................................................................................... 3

How to Place an Order for Pick Up ................................................................................................................... 4

How to Reserve a Spot in the Dining Hall ........................................................................................................ 8

Fairleigh 1Card Cardholder Account Center..………………………………………………………………………………………….….12

How to Register for Access to the Fairleigh 1Card Cardholder Account Center ……………………………………………12

How to Access to the Fairleigh 1Card Cardholder Account Center ………………………………………………………………13

How to Add Value………………….………………………………………………………………………………………………………………….13

How to Establish a Guest User Account………………………………………………………………………………………………….….14

How to Set Up an Auto Reload Schedule……………………………………………………………………………………………………15

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Transact Mobile Ordering - also known as FDU Mobile Dining

Transact Mobile Ordering provides students, staff, faculty, and guests a low/no contact order option.

Conveniently place orders from mobile devices anywhere on campus. Drive engagement, reinforce the

campus brand, and increase loyalty with a mobile option integrated with Cloud POS.

How to Download the Transact Mobile Ordering App

How it works! 3 easy steps:

1. Download the Transact Mobile Ordering app on your mobile device for iPhone® on the

App Store™ and for Android™ on Google Play.

2. Select your campus.

3. Enter your Campus Credential.

© 2020. Transact Holdings Inc. All rights reserved.

How to Place and Order for Pick Up

• Select your dining location.

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Locations at the Florham Campus:

• Dining Hall

• The Grill

• Snax

• Florham Perk

• Leafs & Grains

Locations at the Metro Campus:

• Dining Hall

• Riverside Café

• Dickison Café

• Starbucks


• Select the item you would like to purchase.


• Customize your order item.


• Checkout and review your order.


• Select tender, confirm and complete your order.


• When you are notified your order is ready, scan the barcode at the location for pickup.


How to Reserve A Spot in The Dining Hall

• Select your location and time of arrival. (the next available time is defaulted).


• Select tender to continue, confirm and complete reservation.


• Scan to check in when your reservation time has arrived.

Fairleigh 1Card Cardholder Account Center

The Cardholder Account Center enables students to view and manage their Fairleigh 1Card accounts online

and on their smartphone.

How to Register for Access to the Cardholder Account Center:

• Visit fairleigh1card.com

• Click the “Login/Register” button on the right side of the screen

• The first time accessing the side, with your Fairleigh 1Card handy, click [Register Now] in the right cell

• First section:

1. Card Number - Enter your 16-digit ISO number (without spaces). It is located on the back of your

Fairleigh 1Card.

2. Security Code - Enter the 3-digit number located to the right of your 16- digit card number.

3. Last Name - Enter your last name.

• Second section:

1. Student ID – Enter your Student ID Number located on the back of your Fairleigh 1Card


2. Click the Submit Button

• Create User Profile Page, Complete the form as follows:

1. Create your username – A valid username is one word without spaces or special characters.

2. Create your password – A valid password is at least 5 characters without spaces or special

characters.

3. Re-enter your password to confirm

4. Select a secret question from the drop-down list and provide your answer.

5. Enter your email address.

• Cardholder Terms & Conditions Page, Upon review:

1. Click “Yes”

2. Enter Initials

3. Click “Accept Terms" Registration & Card Activation Successful Confirmation Page

4. You have successfully registered your Fairleigh 1Card

If you have any questions about the Auto Reload feature, please contact the Fairleigh 1Card Service Center at

1-800-343-3320 Mon. – Fri., 8 a.m. – 6 p.m. EST or via email to [email protected]

How to Access to the Cardholder Account Center:

• Visit fairleigh1card.com

• Click the “Login/Register” button on the right side of the screen

• Enter the username and password you established in the steps above

How to Add Value to 1Card Cash

To Make a One-Time deposit online:

• To make a One Time Deposit online, without having to log in, visit fairleigh1card.com and click “Quick

Add Value” on the right side of the screen.

• You will only need to enter your last name and student ID

• Relatives and friends may also use this method to add value to your 1Card Cash account

o MasterCard, Visa, Discover and American Express accepted. *

To Login and Add Value online:

• Once registered you can log into your account to add value, store payment methods, create an auto

reload schedule, and establish guest user accounts. Visit fairleigh1card.com and click

“Login/Register” on the right side of the screen.


o MasterCard, Visa, Discover and American Express accepted. *

o If you choose to receive your University refunds in the Debit MasterCard account on your

Fairleigh 1Card, consider using that account to fund 1Card Cash. Simply add the Debit

MasterCard account as a stored method of payment like you would any debit/credit card –

and then every time you have additional University refunds, you can quickly and easily fund

your 1Card Cash account.

Guest User Accounts:

To balance the need for cardholder privacy with the desire of many students and parents to have shared

account access, the Fairleigh 1Card Program has created the "Guest User" feature. This gives cardholders the

ability to grant account access to another individual, usually a parent, so value can easily be added to a 1Card

Cash account.

Cardholders select the level of guest account access privileges by choosing one, two or all three of the

following:

• Add Value & Manage Payment Methods – Guests can store a credit/debit card in the secure account

center to make it easier to add value or create a Recurring Allowance to automatically transfer funds

to a 1Card Cash account on a pre-determined schedule.

• View Account Balances – Guests can see available balance.

• View Account Transaction Activity – Guests can see transaction activity.

To set up a Guest User, cardholders must first have registered their own Fairleigh 1Card for online account

access. Once registered, follow these instructions to Create a Guest User Profile:

1. Visit fairleigh1card.com and click “Login/Register” on the right side of the screen

2. Log In to your 1Card Cash account using your username and password

3. On the Left Menu, click “My Profile”

4. Under the My Profile Menu, click “Guest Users”

5. On Page, click “Add New”

6. On Page, under “My Authorized Guests”, complete form and choose Account Access Privileges

7. Click Submit

8. Congratulations! You have successfully added a Guest User! Your Guest User will receive an email

inviting them to establish a username and password of their own to access your account,

If you have any questions about Guest User accounts, please contact the Fairleigh 1Card Service Center at 1-

800-343-3320 Mon. – Fri., 8 a.m. – 6 p.m. EST or via email to [email protected]


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Auto Reload Feature:

The Fairleigh 1Card Auto Reload Feature is a great budgeting tool. You can conveniently manage everyday

student expense with one of our three options. This time-saving feature enables you to automatically add

value to your 1Card Cash account on a schedule you create and in the amount you designate Parents and

family members who are set up as Guest Users, may also establish an Auto Reload schedule to help cover

expenses while at school.

Create a Payment Method:

1. Visit fairleigh1card.com, click “Login/Register” on the right side of the screen

2. Login to your account using your username and password

3. On the Left Menu, click “My Profile” and select “Payment Methods”

4. On the Page, click “Add New”

5. On the Page, under “My Credit & Debit Cards – Add” complete the form and click Submit

6. You will receive a “Payment Method Added” confirmation message.

Establishing your Auto Reload Schedule

1. On the Left Menu, click “Auto Reload”

2. One the Page, check the appropriate boxes to set up your parameters;

3. Select when to add value:

a. For low balance, enter the amount of the low balance

b. For every week, select the day of the week

c. For every month, select the day of the month

4. Select Payment Method

5. Specify How Much/Amount by entering first which prepaid account you wish to add the funds to, then

the amount to be added. Click “Save”

6. You have successfully established an Auto Reload schedule

7. On the Left Menu, click “Logout”

If you have any questions about the Auto Reload feature, please contact the Fairleigh 1Card Service Center at

1-800-343-3320 Mon. – Fri., 8 a.m. – 6 p.m. EST or via email to [email protected]

mailto:[email protected]

how-to guide - adirondack solutions · 2020. 8. 31. · transact mobile ordering - also known as...

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