how to guide: using the ota extranets - budget friendly travel
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PubRoomsAustraliaPhone:0290460989|Email:[email protected]|Web:www.pubrooms.com.au
2HowtoGuide:
UsingtheOTAExtranetsWhatisanOTA?
OTAisshortforOnlineTravelAgent,whichincludeAgoda,Booking.comandExpedia.
WhatisanExtranet?AnextranetisanOTAseasytouseonlinesystemtomanageyourbookingsandcontentwiththem.
WhydoyouneedtologintotheOTAextranets?• CancellationsandNoShows–ifaguestdoesn’tshowupfortheirbookingorcancelsdirectlywithyou,youwillneedtomarkthisintheOTAextranettoavoidgettingchargedcommission.This
mainlyappliestoBooking.comandExpedia.• ReservationDetails–theextranetsholdinformationonyourguestse.g.contactdetailsand
creditcarddetails.• StopSells–youcanmanuallystopselldatesviayourextranet.Thisishelpfulifyouwantto
avoidgettingoverbookingsduringabusyperiod.
IMPORTANT:Ensurethateverynowandthenyoulookatthepublic/customersiteforeachOTAtoensureyourlistinglooksgood.Remember,thisisallpotentialguestsseesoithastobeappealingor
they’llgotoacompetitor.____________________________________________________________________________________
WehopeyoufindthisguideonusingtheOTAextranetshelpful.Pleasecontactusifyouhaveanyquestionsorrequireassistance.Weareheretohelp!
ExtranetAccess:https://ycs.agoda.com/YourusernameandpasswordcanbefoundinyourloginSpreadsheet.Ifyouareunsureofyourlogindetails,pleasecontact
PubRooms.HowtocontactanAgodaRepresentative:
1. Youcancontactyourmarketmanager-pleaseclickheretoviewacontactlist.HowtoviewReservations:
2. LogintoAgodaandyouwillseeyourbookingrecordsintherighthandcolumn.ClickSeeallbookingrecords.3. Usethesearchbartofindyourreservation.ClickontheBookingID.4. Youcanviewyourguest’sdetails,virtualcreditcardnumber,reservationdetailsandtotalcosts.
*Ifyouwanttheguest’scontactdetails,youwillneedtocontactAgodaviatheabovelink.Whattodoifaguestdoesnotshowfortheirbookingorshortenstheirlengthofstay:
1. ChargetheVirtualCreditCardasperyourcancellationpolicy(generallythe1stnight).2. ContactAgodaandalertthemoftheNoShow/Changeofbooking.Pleasealsodothisiftheguestcancelsdirectly
withyou.*NOTE*TheguestpaysAgodaupfront,soitisunlikelythattheywontshowupfortheirbooking.
Howtoseeyourreviewsandcontentscores:
1. LogintoAgodaandclickReview&ContentScoresinthelefthandcolumn.2. ReviewScore:Youcanseeyouraveragereviewscoresfromguestsandcompareyourscoreswithcompetitors.3. ContentScore:Youcanseewhatareasofyourlistingneedattention.Pleaseletusknowifyouneedassistance
updatingyourcontent!Howtoupdatecontent:
1. LogintoAgodaandclickUpdateContentinthelefthandcolumn.2. Hereyoucanedityourpropertyinformation,facilities,photosanddownloadcustomerreviews.
Howtoblockoutdate/s:
1. LogintoAgodaandhoverovertheManagetabwhichcanbefoundonthetopleftcornerofyourscreen2. ClickRoomControl3. Selectyourroomtype/s,daterangeandclicksearch4. UndertheCloseOutRegularcolumn,selectthedate/syouwishtoblockoutandclickSave
*NOTE*YoucanblockoutdatesinLittleHotelieracrossallchannels,butblockingoutontheOTAprovidesextrasecurityagainstdoublebookings.
Needfurtherhelp?ClickheretoviewtheAgodaUserManual.
Needassistanceupdatingyourlistingorhaveaquestion?Don’thesitatetocontactPubRooms.Ph:0290460989|[email protected]
ExtranetAccess:https://admin.bookings.org/hotel/YourusernameandpasswordcanbefoundinyourloginSpreadsheet.Ifyouareunsureofyourlogindetails,pleasecontact
PubRooms.HowtocontactaBooking.comRepresentative:
1. LogintoBooking.comandclicktheInboxtab.2. ClickNewMessageinthetoprightcornerandsendyourrequest.
*EnsureyoucheckyourInboxregularlyforimportantnoticesandresponses.HowtoviewReservations:
1. LogintoBooking.comandclicktheXMLBookingstab.2. Usethesearchbartofindyourreservation.Clickonthereservationnumber.3. Youcansendyourguestamessage,viewtheircreditcarddetails,contactdetails,totalcosts,commissionscharged,
commentsfromtheguestandmore.Whattodoifaguestdoesnotshowfortheirbookingorshortenstheirlengthofstay:
1. LogintoBooking.comandclicktheXMLBookingstab.2. Usethesearchbartofindyourreservation.3. YouwillseeanoptiontomarktheguestasaNoShowintherighthandcolumn.Clickthisandfollowthe
instructions.*NOTE*Youwillgetchargedextracommissionifyoudon’tfollowtheabovesteps!Itisimportanttodothisonthedayorwithin48hoursoftheguestscheck-indateotherwisetheoptionwillexpire.
Whattodoifaguest’screditcarddetailsdecline:
1. LogintoBooking.comandclicktheXMLBookingstab.2. Usethesearchbartofindyourreservation.3. YouwillseeanoptiontoMarkcreditcardasinvalidintherighthandcolumn.Clickthisandfollowtheinstructions.
Howtoview/downloadInvoices:
1. LogintoBooking.comandclicktheFinancetab.2. ClickonInvoicesinthelefthandcolumnandviewanddownloadtheinvoice/s.
HowtoviewGuestReviews:
1. LogintoBooking.comandclicktheCustomerExperiencetab.2. Hereyoucanviewyourpositiveandnegativecommentsandviewstatisticsonwhatisandisn’tworkingforyour
property.HowtoupdateContent:
1. LogintoBooking.comandclicktheWebsiteContenttab.2. Hereyoucanviewyourcontentscoreandfindoutwhatcanbedonetogetyouto100%-pleaseletusknowifyou
needassistanceupdatingyourcontent.3. Youcanusethevarioustabstoupdateyourinformation–yourprofile,photos,roominformation,property
description,facilitiesandsurroundings.Again,wearehappytohelpyouwithanyupdates.Howtoblockoutdate/s:
1. LogintoBooking.comandclickontheXMLRates&Availabilitytab2. ClickonOpen/CloseRoomsintheleftcolumn3. Selectyourchosendates,daysoftheweek,rateplansandroomsyouwishtoclose.4. SelectCloseatthebottomofthepageandclickUpdate.
*NOTE*YoucanblockoutdatesinLittleHotelieracrossallchannels,butblockingoutontheOTAdirectprovidesextrasecurityagainstdoublebookingsoroverbookings.
Needfurtherhelp?ClickheretovisittheBooking.comPartnerHelpCentre.
Needassistanceupdatingyourlistingorhaveaquestion?Don’thesitatetocontactPubRooms.
Ph:0290460989|[email protected]
ExtranetAccess:https://expediapartnercentral.com/login
YourusernameandpasswordcanbefoundinyourloginSpreadsheet.Ifyouareunsureofyourlogindetails,pleasecontactPubRooms.
HowtocontactanExpediaRepresentative
1. [email protected]@expedia.comforanysupportenquiries.HowtoviewReservations:
1. LogintoExpediaandhoverovertheReservationstabandclickViewReservations.2. Usethesearchbartofindyourreservation.ClickonthereservationID.
Whattodoifaguestdoesnotshowfortheirbookingorshortenstheirlengthofstay:TherearedifferentproceduresforExpediaCollectBookingsandHotelCollectsBookingsHotelCollectBookings:
1. LogintoExpediaandhoverovertheAccountingtabandclickReconcilableReservations2. Entersearchcriteriatolocatethebooking3. ClickontheReconcilebuttonandchoosethereconciliationtypeandupdatetheamountto0orthefeeyoucharged
forcancellation*NOTE*Youwillgetchargedextracommissionifyoudon’tfollowtheabovesteps!Reconciliationmustbedonebeforethe4thdayofeachmonthforbookingsthatstayedinthepreviousmonth.
ExpediaCollectBookings:1. Emailanz@expedia.comthereservationnumberandalertthemoftheNoShoworchangeinbooking.Ensureyou
tellthemhowmuchyouchargedthevirtualcreditcard.
HowtomakeaPaymentEnquiry1. LogintoExpediaandhoverovertheAccountingtabandclickSubmitPaymentEnquiry.
Howtoview/downloadInvoices:
1. LogintoExpediaandhoverovertheAccountingtabandclickInvoicesandCredits.2. ClickthePDFsigntoviewordownloadinvoice/s.
Howtoview/respondtoGuestReviews:
1. LogintoExpediaandhoveroverthePropertyInformationtabandclickGuestReviews.Hereyoucanreadandrespondtoreviews.
2. Alternatively,youcanviewReal-timeFeedbackbyhoveringoverthePropertyInformationtabandclickingReal-timeFeedback.Hereyoucansortpositiveandhappyreviewsandrespondtoreviewsthatarenoolderthan2weeks.
HowtoupdateContent:
1. LogintoExpediaandhoveroverthePropertyInformationtabandclickeitherPropertyContentorPhotos2. HereyoucanclickonContentScoreinthelefthandcolumntoseeyourpercentageandfindoutwhatcanbedone
togetyouto100%-pleaseletusknowifyouneedassistanceupdatingyourcontent.3. Youcanusethevariouslinksintheleftcolumntoupdateyourinformation–yourpropertyinformation,photos,
amenities,services,dining,fees,policiesetc.Again,wearehappytohelpyouwithanyupdates.HowtoRequestChangestoRoomTypes,RatePlans,orInventory:
1. LogintoExpediaandhoverovertheRatesandInventorytabandclickUpdateRoomsandRates2. Selectadaterange,theroomtypesandrateplansyouwishtomakechangestoandclickContinue3. Atthetopofthepage,underEditOption,youwillseeasummaryofthedates,days,roomtypes,andrateplans
thatyouhavechosen.Ifyouwanttochangeanyofthese,clickChangeEditOptions4. UnderReviewChanges,scrolltofindthedateyouwanttochange.MakethechangeandclickSubmitRequest
*NOTE*YoucanblockoutdatesinLittleHotelieracrossallchannels,butblockingoutontheOTAprovidesextrasecurityagainstdoublebookingsoroverbookings.
Needfurtherhelp?ClickheretoviewtheExpediaOnlineHelpGuide.
Needassistanceupdatingyourlistingorhaveaquestion?Don’thesitatetocontactPubRooms.Ph:0290460989|[email protected]