how to handle a crisis internally
DESCRIPTION
Maintaining moral and control in the office is a critical part in demonstrating your leadership capabilities to your team. Here are seven quick tips for handling a crisis internally.TRANSCRIPT
Tips for Handling
a Crisis Internally
1) Include Employee Response In Your Crisis Management Plan
1) Include Employee Response In Your Crisis Management Plan
Crisis response goes beyond a fire evacuation plan. It
involves having policies and procedures intended to
effectively respond to any crisis.
2) Encourage Recommendations from Employees
2) Encourage Recommendations from Employees
Create a dialogue with your employees so that you can learn about their thoughts
and how the company can prepare
for or work to prevent a crisis.
3) Repeat, Remind, Review
3) Repeat, Remind, Review
Being prepared will help your employees’ confidence when
responding to a crisis, resulting in a stronger base for
rebuilding.
4) Protect
Your Employees
Being prepared will help your employees’ confidence when
responding to a crisis, resulting in a stronger base for
rebuilding.
4) Protect
Your Employees
Being prepared will help your employees’ confidence when
responding to a crisis, resulting in a stronger base for
rebuilding.
As the leader, an employee at any level is your responsibility. Their safety is reliant on your desire to keep them safe.
5) Communicate Face-to-Face When Possible
5) Communicate Face-to-Face When Possible
Taking time to address employees face-to-face signifies their importance to you, and demonstrates your willingness to work alongside them to venture through the crisis.
6) Personalize Your Message
6) Personalize Your MessageEach employee or
position is impacted
differently and it is important for them to know
how to react or what action needs
to take place.
7) Provide Support Post-Crisis
7) Provide Post-Crisis Support
Demonstrate to your employees that you value them by offering assistance and/or expressing gratitude.
For more information regarding crisis communications
and management, do not hesitate to contact the
Fallston Group at 410.420.2001 or by email at