how to improve your bottom line through employee engagement

21
How to Improve Your Bottom Line Through Employee Engagement May 29, 2013 Presented by: Maysa Hawwash, National Manager – Talent Management Solutions For audio, it is recommended you dial in A copy of the slides + recording will be available post webinar AUDIO: 1-877-668-4493 Access Code: 663 647 774 Event Password: 1234 WebEx Support: 1-866-863-3910

Upload: drake-international

Post on 11-May-2015

259 views

Category:

Business


0 download

DESCRIPTION

Employee engagement is a hot topic in our industry and a key concern for many companies. Despite the heightened focus, companies still struggle with these questions: Why should we invest in employee engagement? Where do you invest for the greatest impact? What is the tangible business value of internal communication? In this webinar, we will explore in-depth the case for Employee Engagement and ways to initiate strategic discussions in your organization and the impact on your bottom line.

TRANSCRIPT

Page 1: How to Improve Your Bottom Line Through Employee Engagement

How to Improve Your Bottom Line Through

Employee EngagementMay 29, 2013

Presented by: Maysa Hawwash, National Manager – Talent Management Solutions

For audio, it is recommended you dial inA copy of the slides + recording will be available post webinar

AUDIO: 1-877-668-4493Access Code: 663 647 774

Event Password: 1234WebEx Support: 1-866-863-3910

Page 2: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Free Offer

• We’re offering a free 30-minute Consultation that will include:

– A discussion about employee engagement in your organization

– A brief analysis

Contact Maysa to take advantage of this exclusive [email protected]

Page 3: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Agenda

• What is Employee Engagement

• The Engagement Factor

• Metrics

• Customer Engagement

• Fit

• How to Drive Employee Engagement

Page 4: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

What is Employee Engagement?

Engagementvs

Satisfaction

Page 5: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Engaged Employees

• Come up with new ideas

• Work until the task is done

• Look for ways for company to improve performance

• Promote your brand

• Recruit/recommend other high performers

• Look for ways/routes to grow INSIDE your company

• Use free time to learn and get better at their job

• Volunteer for committees/community service projects

• Foster Engagement in other employees

Page 6: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Signs of Disengagement

• Withdrawal

• Oppositional

• Undermining

• Apathy

Page 7: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Engagement vs Disengagement

Page 8: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

The Engagement Factor

Page 9: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Cost of Disengagement

• Actively disengaged employees are disruptive and negatively influence their peers

• Loss of key talent

• Severe client dissatisfaction

• Significant impact on Organization’s bottom line

Page 10: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Measuring Engagement

Page 11: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Metrics

• Ratio of engaged vs. non-engaged employees

• Measured over a period of time

• Look at business unit, team, or country scores

• Measure favourable scores as well as unfavourable scores

• Focus hugely on customer interacting employees

• Measure customer engagement

• Communicate results openly to employees

Page 12: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Metrics

Page 13: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Employee Engagement =Customer Engagement

• Emotional decision-making

• Emotional engagement

• What drives employee behaviour?

• Environment directly impacts customer engagement

Page 14: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

The Importance of Fit

Are you looking for the right fit when hiring?

Fit with culture

Fit with Manager

Fit with the team

Fit within Role or task

Page 15: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

What Drives Engagement?

1. Knowing what’s expected at work

2. Having the tools needed to perform work

3. Having the opportunity to leverage one’s strengths

4. Recognition

5. Feeling supported

6. A mentor or a coach

Page 16: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

What Drives Engagement?

7. Being heard

8. Sense of importance of the job performed

9. Commitment of co-workers to quality work

10.Frequent and relevant feedback on work performance

11. Having a friend or a trusted confidant

12.Opportunities to learn and grow

Page 17: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

How Can You Drive Engagement

It’s a continuous process that requires involvement and commitment across all levels within an organization:

Page 18: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Critical Skill

Recognize strengths of individuals and teams and align them with your organization’s goals.

Page 19: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

QUESTIONS?

Page 20: How to Improve Your Bottom Line Through Employee Engagement

For more information, call 416.216.1067

Upcoming Webinar

Register @ https://drakeintl.webex.com/

June 19, 12pm EDT

Legal Shield

Presented by: Ejay Russell

HR Consultant

Page 21: How to Improve Your Bottom Line Through Employee Engagement

Thank You for Attending For Questions please contact Maysa Hawwash

[email protected]

416-216-1067

21