how to involve people who use care services charlene guild professional adviser, equalities &...
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How to involve people who use care services
Charlene GuildProfessional Adviser,
Equalities & Involvement
11 June 2009
The Care Commission:
• is the national regulator of care services in Scotland
• was set up under the ‘Regulation of Care (Scotland) Act 2001’
• started operating in April 2002.
• We regulate to improve the quality of care in Scotland.
What we do
4,087 adult services
97 independent healthcare services
10,687 children services
14,871 services Source: Care Commission care service list 31 March 2008
Involvement – Why?
•Improved quality of services – more efficient and better care services that meet real needs and reflect community values.
•Capacity building and learning for individuals and organisations
•Provides a basis for future growth and•Development
•Builds stronger communities.
How do the Care Commission involve people who use care services?
• Involving People Group• Equality Consultation
Panel• Lay Assessor Scheme• Care Commission
Forums• Easy Read Documents• DVD’s
What do we expect of care services?
• Must have formal mechanisms like a Participation / Involvement Strategy and Action Plan - to demonstrate how people who use care services are involved and able to influence how their care is delivered.
• This should be implemented and reviewed both in care planning, reviews and in considering how the service is managed.
Examples of good practice – care services with good grades have:
• Involved residents in staff recruitment and assessments
• Given residents more say in personal plans• Asked residents and relatives to grade the service• Held regular residents meetings• Trained staff in participation issues• Elected a spokesperson to talk to Care Commission
Officers
YOUR QUESTIONS…..
How to contact us• visit: www.carecommission.com
• email : [email protected]
• call our helpline: 0845 603 0890