how to let your hotel guests know about your mobile app
TRANSCRIPT
HOW TO LET YOUR HOTEL GUESTS KNOW ABOUT YOUR MOBILE APP
By: Sabina Golob, Comtrade
FACT #1
Smartphones are omnipresent.
FACT #2
Millenials have their smartphones always at their arms’ reach.
FACT #3
Millenials never livedin a world withouta computer.
FACT #4
Millenials like to travel and demand real-time everything.
FACT #5
97% of Millenialspost on social mediawhen they aretraveling. Theirconnectednesshas created anepidemic “fear ofmissing out.”
Charles de Gaspe Beaubien, CEO of Groupize Solutions
“Give generation Ythe tools to bookand manage theirgroups, and yourhotel becomespart of a Millenialtrend.”
Modern hotel guests crave easy-to-use and real-time mobile solutions, evenwhen traveling.
7 tips on how to let (future)guests know that you have a mobile app
TIP #1
Welcome mail
Your welcome email should also include clear information about the mobile app that will make the stay at your hotel even more pleasant and that will allow guests make additional purchases even before they arrive to your destination.
Do not forget to include the link to Google Play and App Store.
TIP #2
Text messagereminder
Days and hours before their arrival, remind your guests about the app.
Invite them to download it if they haven’t yet.
TIP #3
Omnipresence online
Does your hotel’s website include information about the app? Let the future guests know about the app on your hotel’s website.
Make it so appealing they might download it even before making a reservation.
Make sure such information is included in the description of your hotel on third-party booking sites.
TIP #4
How-to videos
Produce simple how-to videos.
Put a call to action at the end for users to download the app and go to your website.
TIP #5
App-friendly facilities
Put up signs in the hotel lobby, elevators and make sure such info is visible in the rooms, on room key cards.
Call-to-actions should include an info about what they can do with the app.
TIP #6
Engage on socialmedia
Promote the app on yoursocial media profiles.
TIP #7
Helpful staff
Train the staff so they know how and when to mention the app when in contact with the guests.
Deliver a guest experience that lasts beyond the journey. Let us show you what Voyego Solutions can do for you.
Sabina Golob, Voyego - Comtrade travel & hospitality solutions
Email: [email protected]: +386 81 60 5000
Web: www.voyego.net
Brought to you by Voyego - Comtrade