how to make your advertising appeal to consumers

7/31/2019 How to Make Your Advertising Appeal to Consumers

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How to make your advertising appeal to consumers

ndejesus 102 pencils | Tue, 2007-04-10 00:25

What is an Advertising Appeal?

An advertising appeal refers to the approach used to attract the attention of consumers and/or toinfluence their feelings toward the product, service, or cause. It's something that moves people, speaksto their wants or need, and excites their interest. Often it is the underlying content of theadvertisement; think of it as a movie script. Dont confuse this with executional fram ework, that willbe another topic.

Deciding on an Advertising Appeal

When y'all are deciding on a direction for your submissions, review the Creative Brief (specificallyobjectives section) for tone, the nature of the product, the preferences of the client (very important).Most importantly though, use your common sense and gut feelings. There are two major types of appeals. They are:

Emotional

Rational

Emotional Appeal

This relates to the customers social and/or psychological needs for purchasing a product or service. Thisappeal is so effective because many consumers motives for purchase decisions are emotional. Manyadvertisers believe an emotional appeal to work better at selling brands that do not differ markedlyfrom competing brands. Witin the emotional appeal, there are two subsets - the personal and the social.These are made up of:

Personal -


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Safety, Security, Fear, Love, Affection, Humor, Happiness, Joy, Nostalgia, Sentiment, Excitement,Arousal/stimulation, Sorrow/grief, Pride, Achievement/accomplishment, Self-esteem, Actualization,Pleasure, Ambition, Comfort

Social -

Recognition, Status, Respect, Involvement, Embarrassment, Affiliation/belonging, Rejection, Acceptance,Approval

So, a little more detail on some of the important Personal Appeals...

Fear Appeal

Increases viewer interest in the ad and the persuasiveness of the ad.

Used with health and beauty products, idea marketing, insurance.

Most experts believe that a moderate level of fear is most effective.

Humor Appeal

Used in 30% of all advertisements.

Excellent at capturing attention.

Score high in recall tests.

Should be related directly to customer benefit. Or else, the joke can overpower the message.

Sex Appeal

Subliminal techniques


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Nudity or partial nudity

Sexual suggestiveness

Overt sexuality

Sensuality

Are Sex Appeals Effective?

Research Results -

Sex and nudity do increase attention.

Rated as being more interesting.

Often leads to strong feelings about the advertisement.

Brand recall is lower.

Often interferes with message comprehension

Using Sex Appeals Effectively

Be aware of differences in the international arena.

Should be an integral part of the product.

Should utilize a variety of models in terms of age, size, ethnicity and gender.

Should consider using regular person models.

Be careful sex does not overpower advertisement.

Consider shifting to more sensuality.

Music Appeals


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Has intrusive value.

Gains attention and increases the retention of visual information.

Can increase persuasiveness of an advertisement.

Design Questions -

What role will music play?

Will a familiar song be used or new song created?

What emotional feeling should song solicit?

How does the music fit with the message of the ad?

Tunes and Taglines

See if you can think of the tune that matches each of the following taglines:

Like a good neighbor, State Farm is there.

Feel like a woman (Revlon).

Come see the softer side of Sears.

The ABC News theme (also used in commercials for the news).

I am stuck on Band Aid, cause Band Aid is stuck on me.

Scarcity Appeals

Based on limited supply or


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Based on limited time to purchase.

Often tied with promotion tools such as contests, sweepstakes and coupons.

Encourages customers to take action.

Rational Appeals

Focus on the consumers practic al, functional, or utilitarian need for the product or service andemphasize features of a product or service and/or benefits or reasons for owning or using a particularbrand

Print media is well-suited for rational appeals.

Used by business-to-business advertisers.

Well-suited for complex and high involvement products.

Consumer purchase decisions are often made on the basis of both emotional and rational motives, andattention must be given to both elements in developing effective advertising.

In the next post, I'll talk about Creative Execution, the way a particular appeal is turned into anadvertising message presented to the consumer.

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The importance of advertisement

We are living in the age of great competition. Advertisemen has gained a great value in the modern age.The businesswork in the country mainly based on ads. Only those things are accepted as popular whichput up a brave show. By means of advertisement, the manufacturer of a product introduces it in the

market. Without commercial, we shall not know the assortment of products accessible in the field.

Commercials have age-long record. In ancient times, the goods were advertise and made popular by thebeating of drums. However, in modern age the ways of advertising have changed. By latest ways of massmedia, we launch our manufactured goods in the market. We can say that advertising is a means to
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communicate to people the merits of various goods and products. It has done by means of newspapers,playcards, posters, handbills, radio and T.V.

The commercials are a very complicated art. The advertiser is expert in human psychology. He appealsto our sense of hearing, taste and sight by putting up the loud show of his good.

There are different types of agencies, which sponsor ads:

Television:

T.v is the most modern way of advertisement. The goods displayed on T.V overcome our sense of hearing and sight. They sweep us away with them. We are imposing to form favourable opinion aboutthe things so advertised.

Newspaper:

The newspapers also advertise things, which facilitate a communication between customers and vendor.

Advertisement related to the sale of cars, houses, shops, factories no doubt produce great capability forthe customer and seller. It is through commercials that the suitable bachelors get their brides and theunemployed get jobs.

Advertising Agencies:

There are number of advertising agencies in big cities. They endeavor at boosting up an article by witty

ways. Even substandard goods find their way in the market. Sometimes thet go to a ludicrous lengthwhile admiring a thing. Commercials trade with after-shave lotion, oil turning the hair dark, perfumes,cosmetics and shampoos turn out mere trash when the actual product bought.

The advertiser makes his product gorgeous and popular by means of normal propoganda. He knowshuman psychology and goes on introducing one modern good after the other. A recent man is a great


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ally of advertiser. An advertiser is well rhyme in the art of adjudicator human life. He utilizes our senseof taste. He also exploits the knowledge of modern science to make his advertisement popular andefficient.

Advantages:

Advertisement has many merits.It produces a recommend for better standard of living.It sets up beforea person the objective of a superior home, better clothing and better food. It brings the producer andthe purchaser seal together. It boots up business and promotes business activity.

Disadvantages:

It has also disadvantages. Some opponents call it a competitive swindle. Some of the advertisementsmislead people and they are enthralling to buy inferior things. Nevertheless, the case for advertising isstronger than the case against it has alleviated business and has increased the volume of trade.

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Buyer behaviour - The decision-making process

How do customers buy?

Research suggests that customers go through a five-stage decision-making process in any purchase. Thisis summarised in the diagram below:

Consumer Decision Making Process

In order to most effectively market, sell, and interact with consumers, retailers need to maximize their

understanding of buyer behavior and the decision making process consumers go through with everypurchase decision. It may seem like common sense, but good salespeople and retailers are in the bestselling position, when they are able to get into the minds of the people they sell to.

Step one is to understand why people buy products and services. Simply put, people buy in order tofulfill a need. Needs can be functional or rational, or they can be hedonic or emotional. Simply knowing
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what type of need a customer is looking to fill is a great start for a retailer. Emotional appeals tend to bestro nger selling points on most occasions, according to David Peoples in his book Selling to the Top.He suggests that whether people buy for functional or emotional needs, there are generally underlyingemotional appeals that must be met. The other benefit of knowing that people buy out of need is thatretailers can help us discover what are needs are. Most successful retailers and advertisers do not wait

for customers to figure out their needs. Instead, they use advertising, promotions, salespeople, visualdisplays, and more, to draw our attention to needs, or in other words, to get people thinking about howtheir lives could be better with what they are offering.

Once consumers have discovered or been persuaded that a need exists, they will begin to search forinformation on how to best fill their need. This information search generally contains two key elements.First, consumers determine what criteria are most important as they seek to meet their need. There arean infinite number of potential criteria, including price, quality, convenience, durability, and service.These criteria are used to select a retailer, and then a particular product or brand. The other part of thisstep is to develop a consideration set. A consideration set includes all of the retailers, or brand optionsthat consumers will consider when performing their evaluation. Once the consideration set isestablished, customers evaluate each retailer or brand on key criteria, giving more weight to the criteriamore important to them. This process is completed using a multi-attribute model, which will bediscussed in the continuation (part II) of this article.

Upon completion of the evaluation process, consumers determine what retailer and brand option bestmeet their need. This i s step three. Essentially, they are answering the question, What option gives me

the best value. The answers to this question vary greatly depending on the quality to price relationshipdifferent consumers look for. The result of this step is the product or service purchase.

Finally, consumers perform a post-purchase evaluation. Once the product or service is used, consumersevaluate whether their purchase was a good one. If the product meets or exceeds their expectations,based on the price paid, they will feel satisfied and are likely to be a repeat visitor or customer. On thecontrary, if the value derived is less than what was expected, a feeling of being ripped off or unsatisfiedwill cause a customer to avoid making the same decision to fill the same need in the future.Additionally, they often encourage friends and family to avoid making the same mistake.

Retailers must understand the entirety of this process to encourage traffic to their stores andconsideration by consumers looking to have their needs met. Once people come, retailers must haveknowledgeable salespeople and good information systems to help consumers. They must also know the


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criteria important to their customers in order to provide a good mix or product and service features.Finally, retailers must follow up to determine whether customers are satisfied and likely to return.

http://www.retailmanagercareers.com/article/consumerdecision.html

What Influences Purchasing

As we discussed the decision-making process for consumers is anything but straight forward. There aremany factors that can affect this process as a person works through the purchase decision. The numberof potential influences on consumer behavior is limitless. However, marketers are well served tounderstand the KEY influences. By doing so they may be in a position to tailor their marketing efforts totake advantage of these influences in a way that will satisfy the consumer and the marketer (rememberthis is a key part of the definition of marketing).

For the purposes of this tutorial we will break these influences down into three main categories:Internal, External and Marketing. However, those interested in learning more about customer buyingactivity may want to consult one or more consumer behavior books where they will find additionalmethods for explaining consumer buying behavior.

For the most part the influences are not mutually exclusive. Instead, they are all interconnected and, as

we will see, work together to form who we are and how we behave.

For each of the influences that are discussed we will provide a basic description and also suggest itsimplication to marketers. Bear in mind we only provide a few marketing implications for each influence;clearly there are many more.
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Internal Influences: Perceptual Filter

We start our examination of the influences on consumer purchase decisions by first looking insideourselves to see which are the most important internal factors that affect how we make choices.

Perceptual Filter

Perception is how we see ourselves and the world we live in. However, what ends up being stored insideus doesnt always get there in a direct manner. Often our mental makeup results fro m information thathas been consciously or subconsciously filtered as we experience it, a process we refer to as aperceptual filter. To us this is our reality, though it does not mean it is an accurate reflection on what is

real. Thus, perception is the way we filter stimuli (e.g., someone talking to us, reading a newspaperstory) and then make sense out of it.

Perception has several steps.

Exposure sensing a stimuli (e.g. seeing an ad)

Attention an effort to recognize the nature of a stimuli (e.g. recognizing it is an ad)

Awareness assigning meaning to a stimuli (e.g., humorous ad for particular product)

Retention adding the meaning to ones internal makeup (i.e., product has fun ads)

How these steps are eventually carried out depends on a person s approach to learning. By learning wemean how someone changes what they know, which in turn may affect how they act. There are manytheories of learning, a discussion of which is beyond the scope of this tutorial, however, suffice to saythat people are likely to learn in different ways. For instance, one person may be able to focus verystrongly on a certain advertisement and be able to retain the information after being exposed only onetime while another person may need to be exposed to the same advertisement many times beforehe/she even recognizes what it is. Consumers are also more likely to retain information if a person has astrong interest in the stimuli. If a person is in need of new car they are more likely to pay attention to anew advertisement for a car while someone who does not need a car may need to see theadvertisement many times before they recognize the brand of automobile.


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Marketing Implications:

Marketers spend large sums of money in an attempt to get customers to have a positive impression of their products. But clearly the existence of a perceptual filter suggests that getting to this stage is noteasy. Exposing consumers to a product can be very challenging considering the amount of competing

product messages (ads) that are also trying to accomplish the same objective (i.e., advertising clutter).So marketers must be creative and use various means to deliver their message. Once the messagereaches consumer it must be interesting enough to capture their attention (e.g., talk about the productsbenefits). But attending to the message is not enough. For marketers the most critical step is the onethat occurs with awareness. Here marketers must continually monitor and respond if their messagebecomes distorted in ways that will negatively shape its meaning. This can often happen due in part tocompetitive activity (e.g., comparison advertisements). Finally, getting the consumer to give positivemeaning to the message they have retained requires the marketer make sure that consumers accuratelyinterpret the facts about the product.

Internal Influences: Knowledge

Knowledge is the sum of all information known by a person. It is the facts of the world as he/she knowsit and the depth of knowledge is a function of the breadth of worldly experiences and the strength of anindividuals long -term memory. Obviously what exists as knowledge to an individual depends on how anindividuals perceptual filter makes sense of the information it is exposed to.


Marketers may cond uct research that will gauge consumers level of knowledge regarding their product.As we will see below, it is likely that other factors influencing consumer behavior are in large partshaped by what is known about a product. Thus, developing methods (e.g., incentives) to encourageconsumers to accept more information (or correct information) may affect other influencing factors.

Internal Influences: Attitude

In simple terms attitude refers to what a person feels or believes about something. Additionally, attitude

may be reflected in how an individual acts based on his or her beliefs. Once formed, attitudes can bevery difficult to change. Thus, if a consumer has a negative attitude toward a particular issue it will takeconsiderable effort to change what they believe to be true.

Internal Influences: Personality


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An individuals personality relates to perceived personal characteristics that are consistently exhibited,especially when one acts in the presence of others. In most, but not all, cases the behaviors one projectsin a situation is similar to the behaviors a person exhibits in another situation. In this way personality is

the sum of sensory experiences others get from experiencing a person (i.e., how one talks, reacts).While ones personality is often interpreted by those we interact with, the person has their own visionof their personality, called Self Concept, which may or may not be the same has how others view us.


For marketers it is important to know that consumers make purchase decisions to support their self concept. Using research techniques to identify how customers view themselves may give marketersinsight into products and promotion options that are not readily apparent. For example, when

examining consumers a marketer may initially build marketing strategy around more obvious clues toconsumption behavior, such as consumers demographic indicators (e.g., age, occupation, income).However, in-depth research may yield information that shows consumers are purchasing products tofulfill self-concept objectives that have little to do with the demographic category they fall into (e.g.,senior citizen may be making purchases that make them feel younger). Appealing to the consumers self concept needs could expand the market to which the product is targeted.


Marketers facing consumers who have a negative attitude toward their product must work to identifythe key issues shaping a consumers attitude then adjust marketing decisions (e.g., adve rtising) in aneffort to change the attitude. For companies competing against strong rivals to whom loyal consumersexhibit a positive attitude, an important strategy is to work to see why consumers feel positive towardthe competitor and then try to meet or beat the competitor on these issues. Alternatively, a companycan try to locate customers who feel negatively toward the competitor and then increase awarenessamong this group.

Internal Influences: Lifestyle

This influencing factor relates to the way we live through the activities we engage in and interests weexpress. In simple terms it is what we value out of life. Lifestyle is often determined by how we spendour time and money.


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Products and services are purchased to suppor t consumers lifestyles. Marketers have worked hardresearching how consumers in their target markets live their lives since this information is key todeveloping products, suggesting promotional strategies and even determining how best to distribute

products. The fact that lifestyle is so directly tied to marketing activity will be further examined as wediscuss developing target market strategies (See Targeting Markets) tutorial.

Internal Influences: Motivation

Motivation relates to our desire to achieve a certain outcome. Many internal factors we have alreadydiscussed can affect a customers desire to achieve a certain outcome but there are others. For instance,when it comes to making purchase decisions customers motivation could be affected by such i ssues asfinancial position (e.g., Can I afford the purchase?), time constraints (e.g., Do I need to make the

purchase quickly?), overall value (e.g., Am I getting my moneys worth?), and perceived risk (e.g., Whathappens if I make a bad decision?).


Motivation is also closely tied to the concept of Involvement, which relates to how much effort theconsumer will exert in making a decision. Highly motivated consumers will want to get mentally andphysically involved in the purchase process. Not all products have a high percentage of highly involvedcustomers (e.g., milk) but marketers who market products and services that may lead to high level of

consumer involvement should prepare options that will be attractive to this group. For instance,marketers should make it easy for consumers to learn about their product (e.g., information on website,free video preview) and, for some products, allow customers to experience the product (e.g., free trial)before committing to the purchase.

Internal Influences: Roles

Roles represent the position we feel we hold or others feel we should hold when dealing in a groupenvironment. These positions carry certain responsibilities yet it is important to understand that some

of these responsibilities may, in fact, be perceived and not spelled out or even accepted by others. Insupport of their roles, consumers will make product choices that may vary depending on which role theyare assuming. As illustration, a person who is responsible for selecting snack food for an office party hisboss will attend may choose higher quality products than he would choose when selecting snacks for hisfamily.


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Advertisers often show how the benefits of their products aid consumers as they perform certain roles.Typically the underlying message of this promotional approach is to suggest that using the advertisersproduct will help raise ones status in the eyes of others while using a competitors product may have a

negative effect on status.

External Influences: Culture

Consumer purchasing decisions are often affected by factors that are outside of their control but havedirect or indirect impact on how we live and what we consume. One example of this are cultural factors

Culture represents the behavior, beliefs and, in many cases, the way we act learned by interacting or

observing other members of society. In this way much of what we do is shared behavior, passed alongfrom one member of society to another. Yet culture is a broad concept that, while of interest tomarketers, is not nearly as important as understanding what occurs within smaller groups or Sub-Cultures to which we may also belong. Sub-cultures also have shared values but this occurs withinsmaller groups. For instance, sub-cultures exist where groups share similar values in terms of ethnicity,religious beliefs, geographic location, special interests and many others.


As part of their efforts to convince customers to purchase their products, marketers often use culturalrepresentations, especially in promotional appeals. The objective is to connect to consumers usingcultural references that are easily understood and often embraced by the consumer. By doing so themarketer hopes the consumer feels more comfortable with or can relate better to the product since itcorresponds with their cultural values. Additionally, smart marketers use strong research efforts in anattempt to identify differences in how sub-culture behaves. These efforts help pave the way for spottingtrends within a sub-culture, which the marketer can capitalize on through new marketing tactics (e.g.,new products, new sales channels, added value, etc.).

External Influences: Group Membership

In addition to cultural influences, consumers belong to many other groups with which they share certaincharacteristics and which may influence purchase decisions. Often these groups contain Opinion Leadersor others who have major influence on what the customer purchases. Some of the basic groups we maybelong to include:


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Social Class represents the social standing one has within a society based on such factors as incomelevel, education, occupation

Family ones family situation can have a strong effect on how purchase decisions are made

Reference groups most consumers simultaneously belong to many other groups with which theyassociate or, in some cases, feel the need to disassociate


Identifying and understanding the groups consumers belong to is a key strategy for marketers. Doing sohelps identify target markets, develop new products, and create appealing marketing promotions towhich consumers can relate. In particular, marketers seek to locate group leaders and others to whommembers of the group look for advice or direction. These opinion leaders, if well respected by the group,can be used to gain insight into group behavior and if these opinion leaders accept promotionalopportunities could act as effective spokespeople for the marketers products.

External Influences: Purchase Situation

Purchase Situation

A purchase decision can be strongly affected by the situation in which people find themselves. In

general, a situation is the circumstances a person faces when making a purchase decision, such as thenature of their physical environment, their emotional state, or time constraints. Not all situations arecontrollable, in which case a consumer may not follow their normal process for making a purchasedecision. For instance, if a person needs a product quickly and a store does not carry the brand theynormally purchase, the customer may choose a competitors product.


Marketers can take advantage of decisions made in uncontrollable situations in at least two ways. First,

marketers can use promotional methods to reinforce a specific selection of products when theconsumer is confronted with a particular situation. For example, automotive services can be purchasedthat promise to service vehicles if the user runs into problems anywhere and at anytime. Second,marketers can use marketing methods that attempt to convince consumers that a situation is less likelyto occur if the marketers product is used. This can also be seen with auto products, where marketersexplain that using their product will prevent unexpected damage to their vehicles.

Types of Consumer Purchase Decisions


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Consumers are faced with purchase decisions nearly every day. But not all decisions are treated thesame. Some decisions are more complex than others and thus require more effort by the consumer.Other decisions are fairly routine and require little effort. In general, consumers face four types of

purchase decisions:

Minor New Purchase these purchases represent something new to a consumer but in the customersmind is not a very important purchase in terms of need, money or other reason (e.g., status within agroup).

Minor Re-Purchase these are the most routine of all purchases and often the consumer returns topurchase the same product without giving much thought to other product options (i.e., consumer isbrand loyalty).

Major New Purchase these purchases are the most difficult of all purchases because the product beingpurchased is important to the consumer but the consumer has little or no previous experience makingthese decisions. The consumers lack of confidence in making this type of decision often (but not always)requires the consumer to engage in an extensive decision-making process..

Major Re-Purchase - these purchase decisions are also important to the consumer but the consumerfeels confident in making these decisions since they have previous experience purchasing the product.

For marketers it is important to understand how consumers treat the purchase decisions they face. If acompany is targeting customers who feel a purchase decision is difficult (i.e., Major New Purchase), their

marketing strategy may vary greatly from a company targeting customers who view the purchasedecision as routine. In fact, the same company may face both situations at the same time; for some theproduct is new, while other customers see the purchase as routine. The implication of buying behaviorfor marketers is that different buying situations require different marketing efforts.

How Consumers Buy

So now that we have discussed the fac tors influencing a consumers decision to purchase, lets examinethe process itself. This process is presented in a sequence of 5 steps as shown below.


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However, whether a consumer will actually carryout each step depends on the type of purchase decisionthat is faced. For instance, for minor re-purchases the consumer may be quite loyal to the same brand,thus the decision is a routine one (i.e., buy the same product) and little effort is involved in making apurchase decision. In cases of routine, brand loyal purchases consumers may skip several steps in thepurchasing process since they know exactly what they want allowing the consumer to move quicklythrough the steps. But for more complex decisions, such as Major New Purchases, the purchasingprocess can extend for days, weeks, months or longer. So in presenting these steps marketers shouldrealize that, depending on the circumstances surrounding the purchase, the importance of each stepmay vary.

Purchase Decision Steps 1 and 2

1. Need/Want/Desire is Recognized

In the first step the consumer has determined that for some reason he/she is not satisfied (i.e.,consumers perceived actual condition) and wants to improve his/her situation (i.e., consumersperceived desired condition). For instance, internal triggers, such as hunger or thirst, may tell theconsumer that food or drink is needed. External factors can also trigger consumers needs. Marketers

are particularly good at this through advertising, in-store displays and even the intentional use of scent(e.g., perfume counters). At this stage the decision-making process may stall if the consumer is notmotivated to continue (see Motivation above). However, if the consumer does have the internal drive tosatisfy the need they will continue to the next step.


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2. Search for Information

Assuming consumers are motivated to satisfy his or her need, they will next undertake a search forinformation on possible solutions. The sources used to acquire this information may be as simple asremembering information from past experience (i.e., memory) or the consumer may expendconsiderable effort to locate information from outside sources (e.g., Internet search, talk with others,etc.). How much effort the consumer directs toward searching depends on such factors as: theimportance of satisfying the need, familiarity with available solutions, and the amount of time availableto search. To appeal to consumers who are at the search stage, marketers should make efforts to ensureconsumers can locate information related to their product. For example, for marketers whosecustomers rely on the Internet for information gathering, attaining high rankings in search engines hasbecome a critical marketing objective.

Purchase Decision Steps 3, 4 and 5

3. Evaluate Options

Consumers search efforts may result in a set of options from which a choice can be made. It should benoted that there may be two levels to this stage. At level one the consumer may create a set of possiblesolutions to their needs (i.e., product types) while at level two the consumer may be evaluatingparticular products (i.e., brands) within each solution. For example, a consumer who needs to replace a

television has multiple solutions to choose from such as plasma, LCD and CRT televisions. Within eachsolution type will be multiple brands from which to choose. Marketers need to understand howconsumers evaluate product options and why some products are included while others are not. Mostimportantly, marketers must determine which criteria consumers are using in their selection of possibleoptions and how each criterion is evaluated. Returning to the television example, marketing tactics willbe most effective when the marketer can tailor their efforts by knowing what benefits are mostimportant to consumers when selecting options (e.g., picture quality, brand name, screen size, etc.) andthen determine the order of importance of each benefit.

4. Purchase

In many cases the solution chosen by the consumer is the same as the product whose evaluation is thehighest. However, this may change when it is actually time to make the purchase. The "intended"purchase may be altered at the time of purchase for many reasons such as: the product is out-of-stock, a


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competitor offers an incentive at the point-of-purchas e (e.g., store salesperson mentions a competitorsoffer), the customer lacks the necessary funds (e.g., credit card not working), or members of theconsumers reference group take a negative view of the purchase (e.g., friend is critical of purchase).Marketers whose product is most desirable to the consumer must make sure that the transaction goessmoothly. For example, Internet retailers have worked hard to prevent consumers from abandoning

online purchase (i.e., online shopping carts) by streamlining the checkout process. For marketers whoseproduct is not the consumers selected product, last chance marketing efforts may be worth exploring,such as offering incentives to store personnel to "talk up" their product at the checkout line.

5. After-Purchase Evaluation

Once the consumer has made the purchase they are faced with an evaluation of the decision. If the

product performs below the consumers expectation then he/she will re -evaluate satisfaction with thedecision, which at its extreme may result in the consumer returning the product while in less extremesituations the consumer will retain the purchased item but may take a negative view of the product.Such evaluations are more likely to occur in cases of expensive or highly important purchases. To helpease the concerns consumers have with their purchase evaluation, marketers need to be receptive andeven encourage consumer contact. Customer service centers and follow-up market research are usefultools in helping to address purchasers concerns.

As weve seen, consumer purchasing is quite complex. In our next tutorial, Business Buying Behavior, wewill see that marketers must also have a thorough understanding of how business purchase decisionsare made.

Meaning

Process by which (1) consumers identify their needs, (2) collect information, (3) evaluate alternatives,and (4) make the purchase decision. These actions are determined by psychological and economical

factors, and are influenced by environmental factors such as cultural, group, and social values.

Upon returning to Bostons Logan Airport several weeks ago, I observed a highway billboard on theairports outskirts, overlooking Route 1A: An advertisement for a new carton design for Tropicanaorange juice.


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The New York Times Stuart Elliott wrote last month about the $35 million juice campaign encompassingnewspaper ads and future television commercials:

The campaign carries the typographically challenging theme squeeze its a natural, which is intendedto evoke the way oranges are turned into Tropicana along with the warm way in which the companywants consumers to embrace the brand.

Despite my incredulous reaction to a multimillion price tag for a brand that most Americans are alreadyfamiliar with, I congratulate the company for advertising.

If you are a business and are not advertising, wake up and smell the, err, oranges!

A special report released last month on Entrepreneur.com underscores the importance of advertisingduring rocky economic times in accordance with several economic research surveys.

Frequently cited, a McGraw-Hill Research survey of 600 companies between 1980 and 1985 determinedthat firms with level-funded or increased advertising expenses during the 1981-82 recession averaged a256 percent growth for the subsequent three years!

A separate survey in 2004 by the American Association of Advertising Agencies of 2,700 firms foundincreased advertising in a recession has more benefits than increased spending during an economicexpansion.

Of note, MarketSense studied the 1989-1991 recession and concluded:

Jif peanut butter raised ad support and sales went up 57 percent; Kraft salad dressings increasedadvertising and saw a rise of 70 percent. In the beer category, overall spending was down 1 percentwhile Bud Light and Coors Light, each spending ahead of the category, saw sales increases of 15 percentand 16 percent respectively. Pizza Hut sales rose 61 percent and Taco Bells 40 percent, thanks to strongadvertising support


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Recession advertising is a must. I cant sa y billboard advertising is dead for clearly, Tropicanasmanagement and their PR strategy firm determined a need.

During the ride from the airport back home, I commented to my family that the billboard was a waste of money. My mother liked it and said the ad strengthened brand recognition and provided a visualmemory the next time she would enter a supermarket. I suppose.

Fact is, companies need to be where their customers are. Everyone wont like a billboard and everyonewont like an email campaign. The re are no easy answers, writes Shannon Paul.

I agree with Shannon that companies should stop doing marketing and start being social.

Tropicana recognizes this fact. By positioning a billboard by an airport, along a busy thoroughfare wherefamilies are routinely in a car together, the company reminds mothers (like mine) to notice the newcarton design at the supermarket.

Most importantly, Tropicana is advertising.

So should you in this economy. Wha

http://ariherzog.com/tropicana-is-advertising-are-you/

The best colors for advertising are those that make people comfortable or stimulate their senses;knowing which color does that depends on what is being advertised. In general, color schemes can bepooled into three categories: warm, cool, and black and white. Warm colors include those with shadesof red or yellow, while cool colors typically include various shades of blues and greens. Restaurantsoften choose warm colors because they are thought to increase a person's appetite. Many corporationschoose cool colors because blues and greens are generally associated with knowledge andunderstanding; other companies choose a black and white ad for a clean contrast.

Warm Colors
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Bright red, orange, and yellow are warm colors, indicative of fire, and they stimulate excitement.Virtually all logos, advertisements, and menus of fast food chains feature these colors, which is noaccident; companies rely on the extensive research that has been done in this field to get the most fortheir advertising dollars. Warm colors are some of the best colors for advertising food as they are knownto increase the appetite, which may translate to higher revenue. Many restaurants and fast food chains

use primarily red and yellow in their advertising.

A color scheme that incorporates warm colors also encourages people to linger, which is why manyrestaurants are decorated in deep burgundy, burnt orange, and other similar colors. These colorsstimulate warmth and comfort, and when people relax over dinner, they are more likely to enjoy aleisurely dessert or a cup of coffee, thus spending more money. When designing a menu, it is importantto understand that warm colors come to the front, while cool colors recede; when combining warm andcool colors on something like a menu, it is best to use less of the warm color.

Cool Colors

Besides knowledge and understanding, some shades of blue are also associated with tranquility, andother shades represent an important life source water. As a result of these peaceful connotations, thecolor blue can actually slow a person's heart rate and reduce appetite, which is why is not often chosenfor restaurant advertising. On the other hand, shades of light blue are some of the best colors foradvertising over-the-counter medicines and other health products. Light blue can have a calming effecton people and it is most often associated with health and healing.

Darker shades of blue indicate dependability and integrity making it a good color for business ads andlogos. Many financial institutions incorporate darker shades of blue in their logos to reflect these values.Blue, particularly dark blue, is also a popular color for uniforms, worn by mail carriers, security guards,and police officers, among others.

Many websites use at least some blue in their color schemes, but it has been debated whether or notblue is one of the best colors for advertising online. Some people argue that it does not catch thereader's attention fast enough or often enough, while others argue that the color evokes positiveemotions and experiences. Colors like sky blue and certain shades of green can also be effective inadvertising as they evoke the feeling of being outdoors, which may be appropriate for many situations.

Black and White


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According to research, black and white can be two of the best colors for advertising because they createa strong contrast when paired together. Black and white often signify opposite emotions: white is oftenassociated with purity and perfection, while black usually represents power, elegance, or evil. When

used together, however, black and white can create a sense that a company is highly professional. Oftena splash of color, such as red, is included to accent the starkness, but the overall appeal of a black andwhite advertisement is created through contrast.

Choosing Colors

Many studies have been done regarding the influence of color on people's emotions and actions; inmany cases, it may be wise to review some of the studies to select colors that evoke the desired results.Many companies choose to hire a graphic designer to select the best colors for advertising thecompany's product. Alternately, a business can conduct an experiment to make the best color choice:several employees can look over various websites and see which sites most entice them to continueviewing.

If you brush past any mass media in Malaysia recently, you would have seen the umpteen adsaggressively pushing Tropicana Twister Orange fruit drink. They proudly compare their "100% juice" tocompetitors "30% juice + who knows what else?". So today I bought a small bottle to try after lunch andit was sooooo disappointing.

The ingredients list: Water, sugar, orange pulp, orange juice concentrate, citric acid, sodium citrate,xanthan gum, flavour, arabic gum, potassium sorbate, ascorbic acid, vitamin e, cornstarch, vitamin a &beta carotene, permitted food conditioner, flavouring, and preservative.

Mmmm.... "who knows what else" indeed!

The fact that they had to add synthetic vitamins just shows how nutrient deficient the orange juiceconcentrate has become! You can see how misleading their TV ad is. You should keep an eye out fortheir press advertisements too.

The gold standard, for me, was that roadside cart in Bangkok oh-so-many years ago. This elderly auntywas selling these unmarked 500ml bottles of orange juice for about 50 baht. Quite expensive going by


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roadside prices, but it was truly fresh, pure juice. I became a convert to 100% undiluted fruit juices then,and Tropicana Twister isn't one of them.

http://www.iamnotablog.com/2008/12/tropicana-twister-orange.html

Tropicana Advertising History

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Anthony Rossi invented a manufacturing process allowing everyone to enjoy fresh orange juice.

The father of Tropicana orange juice and the inventor of fresh juice processing was an Italian immigrant,Anthony Rossi. Born in 1900, Rossi immigrated to the United States at the age of 21. He drove a cab in

New York City, bought a self-service grocery store on Long Island and moved on to farming in Virginia.Seeking a warm climate similar to his native Sicily, he finally settled in Florida and founded the ManateeRiver Packaging Company. He invented the manufacturing process called flash pasteurization in 1954when he discovered that raising the temperature of orange juice for a short time preserved its taste,allowing fresh juice to be packaged and shipped. Tropicana Pure Premium quickly became successful,and his company changed its name to Tropicana Products Inc. in 1957.

Related Searches:

Brand AdvertisingApple Juice

Tropic-Ana

Tropicana advertised its products as it sought to increase sales. "Tropic-Ana" debuted in 1951. The ladywore leis and a grass skirt and balanced a large bowl of oranges on her head. She was an immediatesuccess, and Tropicana soon became a household name.

Expansion

Food companies courted Rossi as the juice market grew and competition increased. Beatrice Foodsbought the company in 1978. Increasing competition from Minute Maid, a Coca Cola product, andProctor and Gamble's Citrus Hill brands demanded innovative products and advertising. Tropicanarebranded its concentrates as Gold'n Pure and Tropicana Season's Best, and introduced new cartonproducts, including Tropicana Pure Premium Home Style Orange Juice with more pulp. The SeagramCompany Ltd. purchased Tropicana in 1988 and expanded distribution nationally and overseas. PepsiCobought Tropicana in 1998.
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Company Logo

Tropicana Field is the home of the Tampa Bay Devil Rays baseball team.

Tropicana introduced a logo of an orange with a straw jammed into it in the 1980s. It appears on thecartons of Tropicana orange juice products. Tropicana attempted to replace the logo in 2009 with a glassof orange juice, but customers rebelled. The company relented and reinstated the old logo, an orangewith a red and white straw.

Innovative Campaigns

Tropicana works hard to retain customer loyalty and brand awareness.

Tropicana introduced Twister brand bottled and frozen juice blends with the motto: "Flavors MotherNature never intended." It gained an advertising coup when the Tampa Bay Devil Rays baseball stadiumbecame Tropicana Field in 1996.Tropicana continues to develop unique and relevant advertisingcampaigns. The company coordinated a campaign called "Rescue Rainforest" in 2008. Tropicanaadvertised juicy rewards points on its packages. Customers could donate points to save the rainforest.

http://www.ehow.com/info_7751852_tropicana-advertising-history.html
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