how to make your clients love you

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Post on 07-Jul-2015

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DESCRIPTION

Originally presented at WordPress Developer night in Bangkok. We explain to freelance developers and graphic designers how to find clients and key things to customer satisfaction and gain repeat business.

TRANSCRIPT

Why should you make

your client love you?

• Referrals

• Repeat business

• Good karma

155817175

Your

clients

are

insane

Your

clients

are

insane

Cast your net

Wide

Wideworkingnotworking.com

dribbble.com

theidealists.com

www.scoutzie.com

www.thesupply.com

forrst.com

directory.codepoet.com/browse/platforms/wordpress/

Your resume and portfolio are projections of

who

you

are

Yay! meh…

Who do you

want to work

with?

Developers:

Clean and Logical

Designers:

Express Yourself

But

not

too

much

Are you a

real person?

OK

cool

you’re

real

You are your brand

• Look good

everywhere

• Watch what you

say

• Google yourself

Make the sale

Communicate in

a professional

and timely

manner

Always follow up

Be honest

about your

workload

and

abilities

(or it will bite

you later)

Become

genuinely

interested

in your

client

"A person's toothache means

more to that person than a

famine in China which kills a

million people."

- Dale Carnegie

If you do

this,

you’re ahead of

everybody

Communication • Honesty • Interest

Be clear and

confident

about

Sign a

contracthttp://www.smashingmagazine.com/2010/06/07/how-to-spot-a-sketchy-client-plus-a-contract-template/

Kentucky

Fried

Chicken?

Kitchen

Fresh

Chicken?

Know Your

F***ing

Client

Solve

your

client’s

problems

What

problems are

you

solving?

creating?

What problems

are you

Maintenance • Hosting

Training • Hidden fees

Dependence • Headache

vs.

Build

Buy

“If you only have a hammer, you tend to see every problem as a nail.”

- Abraham Maslow

Use a project

management

system

Communicate!

Hold your

client’s

hand

through

launch

87617526

Get the

DOUGH

Get repeat business

0Partner up

Questions?