how to make your employees happy! · * what motivates me: put your passions to work, by adrian...
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How to Make Your Employees Happy!
Laurel Gregory
Director of Training & Development
Entheos Audiology Cooperative [email protected]
Disclaimer!
Entheos Audiology Cooperative
A Cooperative of Private Audiology Practices Making a Difference Together
Transform your practice and team. Attract the right patients. Give the gift of hearing locally and around the world.
Agenda
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Let’s talk about Millennials
Polling question
How many MILLENNIALS are actively disengaged or disengaged in their work?
1. 52%
2. 71%
3. 32%
4. 81%
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AAA April 2018
90% are job hopping 2-3X/year
Most will have 15+ jobs
Millennials
50% are looking to leave within the year
(Gallup, 2013, Boushely & Glynn, 2012, Gallup 2017)
Not happy, leaving
60% are open to new
opportunities
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(Gallup, 2013)
More job openings than unemployed
What about your co-workers?
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5 Dysfunctions of a Team by Patrick Lencioni
Happy
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What causes happiness?
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MISERY
ANONYMITY
The Truth about Employee Engagement by Patrick Lencioni
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Connection
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5 Dysfunctions of a Team by Patrick Lencioni
5 Dysfunctions of a Team by Patrick Lencioni
Vulnerability: Patrick Lencioni
Connection
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•Personal Histories •Where did you grow up?•How many siblings?•Important/unique challenge
•“What matters to you?”
•36 questions--app
•What motivates you?
•How do you want to be appreciated?
Motivator examples*:Autonomy ChallengeCreativity EmpathyExcelling ExcitementFamily FriendshipFun ImpactLearning MoneyOwnership PressurePrestige Problem SolvingPurpose RecognitionService Teamwork VarietySocial ResponsibilityDeveloping others
* What Motivates Me: Put Your Passions to Work, by Adrian Gostick & Chester Elton
Motivations
Chosen most often:
Impact (64%)
Learning (62%)
Family (51%)
* What Motivates Me: Put Your Passions to Work, by Adrian Gostick & Chester Elton
Millennials’ TOP motivations*
Motivator examples*:Autonomy ChallengeCreativity EmpathyExcelling ExcitementFamily FriendshipFun ImpactLearning MoneyOwnership PressurePrestige Problem SolvingPurpose RecognitionService Teamwork VarietySocial ResponsibilityDeveloping others
* What Motivates Me: Put Your Passions to Work, by Adrian Gostick & Chester Elton
Motivations
Chosen least often:
Autonomy (20%)
Ownership (17%)
Money (9%)
* What Motivates Me: Put Your Passions to Work, by Adrian Gostick & Chester Elton
Millennials’ BOTTOM motivations*
Appreciation5 Languages of Appreciation*
Words of AffirmationGreat job. We appreciate…
Tangible GiftsGift cards, flowers, tickets
Quality TimeSpending focused time
Acts of ServiceHelping out, pitching in
* 5 Languages of Appreciation, by Gary Chapman & Paul White
Physical touchHigh fives
Connection
❖What do you value?
❖What learning and growth opportunities do you desire?
❖What are your skills and strengths?
❖Where do you want to go?
❖How to give immediate feedback?
❖What flexibility can I offer?
❖What does work/life balance mean?
28FLAA 2018
Connection
❖Unique Employment Experience
❖Creating peak moments
29FLAA 2018
Your peak moments
Chip Health & Dan Health (2017). The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Creating Peak Moments
Chip Health & Dan Health (2017). The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Impact
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What is my impact
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Your passionate moment
❖Write out a moment at work where you were “in the moment”, “in your element”, “on fire.”
❖How did that feel?
❖How did you interact with those around you?
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Johnny the Bagger
❖https://www.youtube.com/watch?v=qOZPlt3Ha0Y
When my work is ideal, I am …
Writing your list
❖Be Clear
❖Think with your heart, not with your head
❖What makes you excited?
❖What are you good at?
❖What do people admire about you?
❖What would you do all day long if your could?
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When my work is ideal, I am …
❖Managing things
❖Solving problems
❖Creating ideas
❖Supporting the front office
❖Analyzing data
❖Writing articles
❖Figuring out equipment
❖Giving my services on a mission trip
❖Adding humor
❖Feeling valuable
❖Connecting information
❖Exploring new ideas
❖Leading discussions
❖Training/educating others
❖Helping in the community outreach
❖Making people smile
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When my work is ideal, I am…
❖Helping others be very positive
❖I can share my ideas and be creative
❖A leader who influences others around me
❖Growing & encouraging others around me to grow
❖Calm and tranquil, both at home and at work
❖Feeling useful and indispensable
❖Financially comfortable
❖Reaching my goals and feel successful at work
❖Living a great quality of life
❖Working with an excellent team
❖Making enough money for all my needs and desires
❖Working where my talents are being put to good use
❖Helping others around me
❖Having fun with all the people around me
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Impact
How will I know?
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Measurement
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My impact measurement
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Proof
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Happiness Factors
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Thank You
Laurel GregoryDirector of Training & DevelopmentEntheos Audiology [email protected]
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References• Shawn Anchor et al. (2018) Who are the US’s Loneliest Employees, and Why It’s Important to
Know. Loneliest Employees
• Janet Bray Attwood & Chris Attwood (2006), The Passion Test, Penguin Group, New York
• Ken Blanchard(2002), Whale Done! The Free Press, New York.
• H. Boushey & S. Glynn (2012) There Are Significant Business Costs to Replacing Employees. Center for American Progress Costs to Replace Employees
• Stephen Covey (2003 ), The 7 Habits of Highly Effective People, Simon & Schuster, New York
• Entheos Audiology Cooperative. http://www.entheoshearing.com
• Gary Chapman & Paul White (2011), 5 Languages of Appreciation. Northfield Publishing, Chicago
• Gallup ( 2013) State of the American Workplace. Employee Engagement
• Gallup (2016) US Employee Engagement Reaches New High in March. Employee Engagement
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References• Gallup (2018) 2 Remedies that Reduce Employee Burnout, Remedies for Burnout
• Gallup Do Your Measures Make Employees Happy? Measurement Effects
• Adrian Gostic & Chester Elton (2014). What Motivates Me: Put Your Passions to Work, The Culture Works Press, Kamas, UT
• Laurel Gregory, http://www.SkafoldConsulting.com (Employee Satisfaction Survey, Authorized DiSC Partner, The Passion Test)
• Tony Hsieh (2013) Delivering Happiness: A Path to Profits, Passion, and Purpose, Hachette Book, New York, NY
• Chip Health & Dan Health (2017). The Power of Moments: Why Certain Experiences Have Extraordinary Impact, Simon & Schuster, New York, NY
• Hay Group Insight research (2009) Tough Decisions in a Downturn Don’t Have to Lead to Disengaged Employees. http://www.haygroup.com/ww/press/details.aspx?id=21404
• Patrick Lencioni (2007), The Truth About Employee Engagement, Jossey-Bass, San Francisco.
• Daniel Pink (2009), Drive, The Surprising Truth About What Motivates Us, Penguin Random House, New York