how to manage an agile project with a non agile customer
TRANSCRIPT
![Page 1: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/1.jpg)
How to Manage an Agile Project with a Non-Agile CustomerEyal Negev
25th Jan, 2017
![Page 2: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/2.jpg)
THE CHALLENGE
• New product• New advanced
technologies• New customer
![Page 3: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/3.jpg)
THE CHALLENGE
• New product• New advanced
technologies• New customer
High uncertainty& risks
![Page 4: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/4.jpg)
4
THE CUSTOMER
Fixed requirements, dates, costs
![Page 5: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/5.jpg)
NO PAIN NO GAIN?
ESCALATIONS
DISAPPOINTMENT
FRUSTRATION
DELAYS
![Page 6: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/6.jpg)
HOW CAN YOU SUCCEED?
![Page 7: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/7.jpg)
Eyal Negev
Project manager and Scrum master at Thomson Reuters
More than 13 years of technical and managerial experience in a variety of positions
![Page 8: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/8.jpg)
Thomson Reuters - The Answer Company• Thomson Reuters provides
professionals with the intelligence, technology and human expertise they need to find trusted answers.
• We enable professionals in the financial and risk, legal, tax and accounting and media markets to make the decisions that matter most.
• We’re powered by ,Reuters, the world’s most trusted news organization.
At the TMS offices (Tel Aviv, Bangalore,
Toronto and Eagen)
we use
NLP technologies & machine learning
to produce intelligent information based
products for businesses and
professionals around the world
TEXT METADATA SERVICES GROUP
![Page 9: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/9.jpg)
CUSTOMER = PARTNER
Recognize their constraints
Understand the use case
Know their customers
Identify their pain points
![Page 10: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/10.jpg)
TRANSPARENCY
Transparency is the way to share progress
![Page 11: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/11.jpg)
TALK IT THROUGH
“Individuals and interactions over processes and tools” – Agile manifesto
“The most efficient and effective method of conveying information to and within a development team is face-to-face conversation” - Agile manifesto principle
![Page 12: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/12.jpg)
12
PROMOTE AGILE
Product development is complex, uncertain, risky
The best methodology for managing it is Agile
![Page 13: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/13.jpg)
THE TEAM IS THE FOCAL POINT
Short distance between customer and developer
![Page 14: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/14.jpg)
THE TEAM IS THE FOCAL POINT
![Page 15: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/15.jpg)
AGILE CONVERTERParse customer input and convert it into Agile format
![Page 16: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/16.jpg)
AGILE PROJECT PLAN
Agile does not mean not planning,it means planning better:
![Page 17: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/17.jpg)
AGILE PROJECT PLAN
Agile does not mean not planning,it means planning better:
• Different levels of planning
![Page 18: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/18.jpg)
AGILE PROJECT PLAN
Agile does not mean not planning,it means planning better:
• Different levels of planning
• Flexible plan
![Page 19: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/19.jpg)
AGILE PROJECT PLAN
Agile does not mean not planning,it means planning better:
• Different levels of planning
• Flexible plan
• Expect the unexpected
![Page 20: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/20.jpg)
AGILE PROJECT PLAN
Agile does not mean not planning,it means planning better:
• Different levels of planning
• Flexible plan
• Expect the unexpected
• Continuous planning
![Page 21: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/21.jpg)
AGILE PROJECT PLAN
![Page 22: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/22.jpg)
MUTUAL PROJECT PLAN
![Page 23: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/23.jpg)
MUTUAL PROJECT PLAN
Create and maintain together a win-win plan
![Page 24: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/24.jpg)
MUTUAL PROJECT PLAN
DIT – Do It Together:• Brainstorming• Set milestones and project goals• Reveal and solve risks, dependencies, and
constraints
Create and maintain together a win-win plan
![Page 25: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/25.jpg)
MUTUAL PROJECT PLAN
DIT – Do It Together:• Brainstorming• Set milestones and project goals• Reveal and solve risks, dependencies, and
constraints
Mutual success is a joint effort
Create and maintain together a win-win plan
![Page 26: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/26.jpg)
MUTUAL PROJECT PLAN
Deliveries Phase 1 Phase 2 Phase 3Feature 1 19-Nov 27-Nov 7-JanFeature 2 19-Nov 27-Nov 7-JanFeature 3 30-Nov 4-Dec 21-JanFeature 4 26-Nov 4-Dec 14-JanFeature 5 18-Jan 25-Jan 1-FebFeature 6 18-Jan 25-Jan 1-FebFeature 7 25-Jan 1-Feb 22-FebFeature 8 25-Jan 1-Feb 22-Feb
![Page 27: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/27.jpg)
MUTUAL PROJECT PLAN
Deliveries Phase 1 - Option 1
Phase 1 - Option 2
Phase 2 - Option 1
Phase 2 - Option 2
Phase 3
Feature 1 3-Dec 17-Dec 17-Dec 31-Dec Q1Feature 2 3-Dec 17-Dec 17-Dec 31-Dec Q1Feature 3 17-Dec 31-Dec 31-Dec Jan Q1Feature 4 17-Dec 31-Dec 31-Dec Jan Q1Feature 5 31-Dec Jan Jan Jan Q1Feature 6 31-Dec Jan Jan Jan Q1Feature 7 Jan Jan Jan Feb Q1Feature 8 Jan Jan Jan Feb Q1
![Page 28: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/28.jpg)
MUTUAL PROJECT PLAN
![Page 29: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/29.jpg)
RESPONDING TO CHANGE
“Responding to change over following a plan” – Agile manifesto
“Welcome changing requirements, even late in development” – Agile manifesto principle
![Page 30: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/30.jpg)
BE COURAGEOUS!
If you don’t try you’ll never know
![Page 31: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/31.jpg)
BEST PRACTICE SUMMARY1. Customer = Partner2. Transparency3. Talk it through4. Promote Agile5. The team is the focal point6. Agile converter7. Agile project plan8. Mutual project plan9. Responding to change10. Be courageous!
31
![Page 32: How to manage an agile project with a non agile customer](https://reader038.vdocuments.net/reader038/viewer/2022102802/589a1b141a28ab2a678b5a03/html5/thumbnails/32.jpg)
32
HAPPY ENDING