how to… manage learners the protocol way. session purpose by the end of the session you will be...
TRANSCRIPT
How to…
Manage Learners The Protocol Way
Session Purpose
By the end of the session you will be able to:
• State the Protocol Skills Leadership Definition • Explain how to communicate with your
Learners The Protocol Way• Explain the importance of communicating in
The Protocol Way• Demonstrate how to manage your Learners
effectively The Protocol Way and the impact of using inappropriate communication styles
Doink!
“A Blinding
Flash of
Common Sense!”
Leadership Definition
Getting things done,
with & through others,
willingly & well
Great LeadershipGreat Leadership
Productivity (Well)•Success•Results•Performance
Satisfaction (Willingly)•Commitment•Feeling•Attitude
Great OutcomesGreat Outcomes
Leadership in Protocol
What is important is not what
happens when you are there ….
but what happens when you are
NOT there
Protocol Way of Working
Dominant
Submissive
Hostile
Warm
Protocol Way of Working
Q1 Tell & Do Q4 Challenge & Involve
Q2 Avoid & Abdicate Q3 Pacify & Socialise
Dominant
Submissive
Hostile
Warm
Protocol Way of Working
Q1 Tell & Doo Pressurises learnerso Doesn’t include anyone in decisionso Expects complianceo Low tolerance levelso Rarely praises learnerso Sole concern for results
Dominant
Submissive
Hostile
Warm
Protocol Way of Working
Q1 Tell & Doo Pressurises learnerso Doesn’t include anyone in decisionso Expects complianceo Low tolerance levelso Rarely praises learnerso Sole concern for results
Q2 Avoid & Abdicateo Keeps distant o Cites higher authority to get results / passes the bucko Postpones decisionso Provides little feedbacko Tries to maintain status quo
Dominant
Submissive
Hostile
Warm
Protocol Way of Working
Q1 Tell & Doo Pressurises learnerso Doesn’t include anyone in decisionso Expects complianceo Low tolerance levelso Rarely praises learnerso Sole concern for results
Q2 Avoid & Abdicateo Keeps distant o Cites higher authority to get results / passes the bucko Postpones decisionso Provides little feedbacko Tries to maintain status quo
Q3 Pacify & Socialiseo Seeks to be friendly for moraleo Believes happy people always do good worko Makes few demandso Lavishes praise o Will carry out social visitso Avoids negatives
Dominant
Submissive
Hostile
Warm
Protocol Way of Working
Q1 Tell & Doo Pressurises learnerso Doesn’t include anyone in decisionso Expects complianceo Low tolerance levelso Rarely praises learnerso Sole concern for results
Q4 Challenge & Involveo Focus on continuous improvemento Seeks learner/employer viewso Gives face to face feedbacko Treats people as individualso Open to ideas & disagreemento “Tough Love”
Q2 Avoid & Abdicateo Keeps distant o Blames things on the IVo Postpones decisionso Provides little feedbacko Tries to maintain status quo
Q3 Pacify & Socialiseo Seeks to be friendly for moraleo Makes few demands on learners o Lavishes praise o Will carry out social visitso Doesn’t get a lot done with the learner
Dominant
Submissive
Hostile
Warm
We must continually improve the way we lead our learners
You are critical to delivery & you are key leaders in this business
Protocol Way of Working
Consequences of Using the Different Styles:
Set the Scene!
Final Thoughts…
Q4 is Tough
If my Assessor/Tutor clarifies expectations, gives me the freedom to perform, coaches
me along the way
and holds me accountable for my results
– in other words exhibits Q4 behaviour –
I have nowhere to hide – that’s power!!!!
What do I need to do to become a Q4 Assessor
• Always agree “what a good job looks like” with your learners
• Set challenging goals with your learners
• Give regular praise & improvement feedback
• Involve learners in problem solving, decision making and planning
• Communicate, communicate, communicate.
• Be open to learner suggestions and ideas
• Be honest – do what you say you are going to do – don’t make false promises to your learners
• Make sure your knowledge is up to date
• Behave consistently with the Protocol standards – lead by example
• Demonstrate a “can do” attitude with your learners
• Don’t blame others – work with them to find solutions
What’s next?
Protocol Way Of Working Dominant
Submissive
Hostile
Warm
Session Purpose
By the end of the session you will be able to:
• State the Protocol Skills Leadership Definition • Explain how to communicate with your
Learners The Protocol Way• Explain the importance of communicating in
The Protocol Way• Demonstrate how to manage your Learners
effectively The Protocol Way and the impact of using inappropriate communication styles
Leadership Definition
Getting things done,
with & through others,
willingly & well
Positives & Improvements
How to…
Manage Learners The Protocol Way
LEARNER SCENARIO
• You have been on the programme for 2 months and feel that you are struggling with your qualification.
• Following on from your last visit you have been unable to complete the work that has been left with you (your assessor does not know this)
• You are thinking about stopping the whole qualification.
ASSESSOR SCENARIO
• You are visiting a learner who has been on the programme for 2 months
• To date they have a bad track record of completing work for their qualification.
• You will need to get this learner back on track to prevent them from becoming an early leaver.
Q1 – Q4 scenario cards
Q1
Q3 Q4
Q2