how to politely say no at work
TRANSCRIPT
How to (politely) say no at work
Do you find it difficult to say no to your boss or colleagues? We weren’t taught it at uni, and it doesn’t come naturally to most people – especially when we want to please people and prove we’re hard workers. But sometimes “no” is necessary. Here’s how to tackle this tricky topic.
First, an explanation. Why is it so hard to say no?. At time it can sound rude, disagreeable or unhelpful. You may be worried about upsetting the person asking, or missing out on future opportunities by not being accomodating.
When is no vital? If something is unethical, illegal or unsafe you should say no. But if the request if part of your job description and you have capacity to do it, you should say yes. The rest is a grey area and requires your discretion to decide.
How do you deny a request without giving the impression you’re not a team player?
Build up your reputation first. Prove you have a fantastic work ethic before you can start saying no. Say yes to as much as you can handle and do the work well.
Ask questions to make sure you understand exactly what is required to complete the task. Once you have all the details, weigh up your decision.
Explain your reasons for refusing. Will your standard of work suffer?
Is there an alternative? Can you take on just one aspect of the project? Perhaps ask a colleague if they’re in a position to help.
Deliver your answer face-to-face. It’s easier to misinterpret the tone of an e-mail. If you’re the bearer of bad news, it’s best to deliver it in person.
