how to quickly and easily collect customer and employee insights
DESCRIPTION
In this era of instant gratification, customers and employees expect to be heard. To meet this demand, businesses today require fast, actionable insights to help drive company initiatives. Qualtrics has delivered on this need for more than 12 years. Join us October 1st to learn how Qualtrics can help you quickly and easily collect, analyze, and act on customer and employee insights.TRANSCRIPT
How to Quickly and Easily Collect!Customer and Employee Insights!
Agenda
Introduction
Qualtrics at a Glance
Customer Insight Demo
Employee Insight Demo
Q&A
Dani Wanderer Head of Marketing
Josh Cazier Sales Engineer
Jordan Plater Account Executive, Employee Insights
Qualtrics at a Glance
Customer Insights
Top 5 Ways to Use Qualtrics to Gather Customer Insights
1. Customer Satisfaction Programs
2. Net Promoter® Score
3. Voice of the Customer
4. Customer Retention
5. Concept Testing
The Experience Gap
Source: Bain & Company
Companies that believe they provide a superior
experience
Companies whose customers agree
The Value Gap
Source: Bain & Company
Companies that believe they provide a superior
experience
Companies whose customers agree
Product Demo
Employee Insights
Top 5 Ways to Use Qualtrics to Gather Employee Insights
1. Employee Engagement Surveys
2. 360-degree Employee Assessments
3. Employee Satisfaction
4. Employee Feedback
5. Exit Interviews
How Engaged Are Employees?
If your company were a 10-person crew team, statistically speaking: • 3 employees are rowing with all their hearts • 5 are just along for the ride, looking at the scenery • 2 are trying to sink the boat
According to Gallup’s 2013 State of the American Workplace only 30% of employees are engaged in their work.
Diagnosing Disengagement: Stop the Infection From Spreading
• Actively disengaged employees
cost the US economy ½ a trillion dollars per year
• They are more likely to: • Steal from their employers • Negatively influence co-workers • Drive customers away
Gallup, State of the American Workplace: Employee Engagement Insights for US Business Leaders, 2013
Why Organizations Care About Employee Engagement
Engagement is a proven driver of: • Quality • Revenue • Customer Service • Retention • Productivity
Gallup, State of the American Workplace: Employee Engagement Insights for US Business Leaders, 2013
Product Demo
Why Customers Use Qualtrics
Most Powerful Platform
Enterprise-wide Scalability
Best-in-Class Security
Easiest to Use Products
Award-winning Customer Support
The Global Standard in Insight Technology
Questions?