HOW TO SUBMIT A DEFECTIVE REFERRAL

HOW

TO SU

BMIT A DEFECTIVE REFERRAL

OUR POLICY

Defective Referral PolicyWe are committed to sending out only quality sales-ready referrals, but we know that they can’t all be perfect. That’s why we have a Defective Referral Replacement Policy. • The general rule is that Star Sales Networks will replace defective referrals

with a referral of equal value when Star Sales Networks is directly responsible for the defect

• Replacement requests must be submitted on a timely basis and exclusively through the referral management system.

• They must be submitted within six (6) days of the referral received date.

HOW

TO SU

BMIT A DEFECTIVE REFERRAL

CRITERIA

Defective Referral To reject a referral as defective and secure a replacement it must be defective based on the following criteria:• A defective referral is not in the defined zip code areas of service at the

time the referral was sent.• A detective referral has inaccurate contact information making it

impossible to contact the client. • A defective referral is a duplicate of a recent Sales Star Networks referral

(within three months).

HOW

TO SU

BMIT A DEFECTIVE REFERRAL

GETTING STARTED

How to Submit a Defective ReferralGo to the Sales Star Networks site at: https://members.salesstarnetworks.com/login.php

HOW

TO SU

BMIT A DEFECTIVE REFERRAL

SUBMIT

How to Submit a Defective Referral• Click ‘Request Replacement’ for the specific referral you would like to

replace.

HOW

TO SU

BMIT A DEFECTIVE REFERRAL

SUBMIT

How to Submit a Defective Referral• You are then asked for the reason for the replacement, as shown below:

HOW

TO SU

BMIT A DEFECTIVE REFERRAL

THE STATUS

Viewing The Status of Defective Referrals• You can view the status of your defective referrals under the

‘Disputed’ tab.

HOW

TO SU

BMIT A DEFECTIVE REFERRAL

Questions?

Questions?• Give us a call at (303) 962-5572, and let one of our experts walk you

through the site and answer any questions you may have.