how to talk twitter: presented by nisha maxwell and jaclyn mullen
DESCRIPTION
As marketers, particularly social media marketers who operate our own agencies, the most common questions that we get asked by our clients regarding Twitter go a little something like this: Is Twitter effective? How can I measure my Twitter success? Am I "tweeting" correctly? Who should I be tweeting to? While we're on the topic of "should"-- should I schedule my tweets or do I actually have to send them out myself? How do I hire someone to help me with Twitter? Do I tweet 2-3 times per day, 5-6, ten? What's the proper amount? To answer those questions, Nisha Maxwell of Ideations and I taught a workshop on May 20th, 2014 at the Microsoft Store in Los Angeles, CA. The presentation shared here is the very information we shared and presented to our attendees. Learn more about Ideations: https://www.ideations.biz Learn more about Jaclyn Mullen: https://www.Facebook.com/jaclynmullenmediaTRANSCRIPT
How To Talk TwitterPresented by Jaclyn Mullen
and Nisha Maxwell
Meet Your Tweetchers
• Co-Founder of Ideations Communications• Helping companies strategically embrace
social media since Twitter started• Managed social media projects for Microsoft,
Cisco Systems, McDonalds, Kaiser-Permanente, Mattel and more
Nisha Maxwell
Jaclyn Mullen
• Solopreneur & Jaclyn Of All Trades Jaclyn Mullen Media
• Once raised $1,244 in one hour for charity using Twitter
• Has worked with Ecco Domani Wine, Habitat for Humanity, the Beverly Hills Bar Association and other brands/biz owners on social media.
#1 Question we often hear: “Is Twitter effective?”
Three Parts to this workshop
1. Part One: Twitter Basics 2. Part Two: What To Tweet3. Part Three: Best Practices
Twitter Channel OverviewSocial networking channelOver 500 million usersMicro-blogging serviceMessages limited to 140 charactersTweet, retweet (RT), chat58 million tweets sent per day
New Layout
(This slide is brought to you by)
The “New” Twitter
• Header image: 1500 × 500. Design tips: This should be the same concept as the Facebook cover images
• Profile image: 400*400. This will still be the brand logo, just a lager size.
• The implications of this is that there will be more focus on images
• Highlighting popular tweets• Pinned tweets• Larger background image• A more prominent media gallery
The Main Difference
Three Ways for People to See Your Tweets
1.They follow YOU.2.Someone they follow has retweeted you so
your @ (Twitter name) ends up in their stream.
3.You use a #hashtag and they happen to search that #hashtag.
# vs. @
• # represents a hashtag, which is a link to a conversation.• EXAMPLES OF RELATIVE #HASHTAGS FOR ATTENDEES TONIGHT: #MORTGAGE, #WOMENINBIZ, #YOGA, #LOSANGELES, #ANTIAGING• @ allows you to tag someone, and then they are notified
How to Post1. Click “compose” box in top right
corner.2. Type your tweet into the compose
box3. Tweet!4. PRACTICE: Tweet @Ideations or
@JaclynMullen
How To Post
• Including an image• Entering a location• Other post options
How to Follow
• Click their @name if you see it in a tweet
• Then click the follow button on their profile
Dashboard Tour: Home
Dashboard Tour: Notifications
Dashboard Tour: Discover
Dashboard Tour: Messages
What Are the benefits of Twitter?• Generate online impressions, i.e people
seeing your name and information• Generate traffic back to your website• Networking• Positioning: Expertise• Crowd Sourcing: FUNDRAISING,
collecting feedback,monitoring what people are SAYING about your industry or brand.
What is an “online” impression?
Brands who are TWEETING it righthttps://twitter.com/eat24
PART II: What To Tweet
What is your GOAL?
• Expert Positioning.• Press/Publicity.• Customer Acquisition/calls to
action.
Examples based upon goals
Examples based upon goals
https://twitter.com/ariannahuff
Expert Positioning.
Press/Publicity.https://twitter.com/petershankman
Anatomy of a Post
• Text explaining what the link that you post is (pull a sharable fact versus just telling them to click)
• Link (needs to be shrunk using https://bitly.com)• Hashtag (if possible hashtag within the text, otherwise a the end)• Variety: Questions about the article tagging influencer or enthusiast• Example: Winter #skincare tip: Wear calendula on your lips at night! Read
more: http://bit.ly/IYP1Cz Any more tips for keeping your skin pretty in the winter @BeautyBasics? #beauty
What to Post
Tweets each day: 1-2 retweets1 original tweet (original content, question, statement)Tweet with trending hashtag 2 industry news stories that ask influencers questions about themTweet that applies to tweetchat of the day
What To Tweet:
Repurposing Your Twitter Content
Exercise
Engage with Your Industry• Do a twitter search of industry keywords. Use Google
Keywords Tool to establish these.• Check what’s trending on Twitter and see if there’s any
you can utilize in a tweet or if there’s any Twitter chats going on that you can get involved in
• Find regular industry Twitter Chats to participate in (usually a weekly basis)
• Check your influencer lists to see what’s happening in the industry
• Click on trending Hashtags and engage with influencers about the topic
• Tweet trending news stories using trending Hashtags if possible
• Tweet coupons and special promotions: Eat24 example
PART III: Best Practices
Best times to post?How Do You Measure Success?
Should I Schedule my tweets?Other Twitter tips
Photo credit Jeff Bullas
Best Practices• Ideal amount of posts: 3 – 5 Tweets per day. • Best times to post: 10:00 am – 4:00 pm
Best Practices
• Ideal Length: 110 characters, including spaces, punctuation marks and links
• Hashtags: Up to 4. Hashtags can go within or after text.
Etiquette • Follow back• Say ‘Thank you’ when someone follows you• Say ‘Thank you’ when someone retweets you• Respond: Answer questions within 24 hours, answer industry
questions posed to the Twitterverse. Then show people you’re listening by responding.
• If a mention of your brand has shareable content, retweet it.• If a mention is just nice but wouldn't have any value for your
followers, favorite it.• If a mention asks a question, favorite it and reply.• When there is a national tragedy or disaster, immediately un-
schedule all of your scheduled tweets so as not to look inconsiderate.
Best Practices• Have an AUDIENCE in mind. The
purpose of Twitter is to engage!• Before you tweet, spend some time
doing hashtag research to identify 2-3 new people you want to connect with per day.
• No interaction = just tweeting: using Twitter with a megaphone.
• Tagging & identifying people to tweet = using Twitter with a microphone!
• ALSO, remember your goals and measure them.
Tracking ToolsTweetreachLimited access for freeShows you # of accounts reached+impressionsCan export data to PDF
Sprout Social Tracks geographic dataTracks gender data breakoutTracks # of times you’ve been mentionedTracks # of times you’ve been retweeted
KloutHelpful to create a cloud/grid of topics you tweet onAssigns you a score based upon “influence”Tracks increases+decreases over time
Google AnalyticsDoes Twitter push traffic back to your site?
Scheduling OptionsNo scheduling option available within Twitter itself.Best Third-Party Schedulers:
HootSuiteShortens linksSaves draftsBetter for more social media accountsSchedules for LinkedIn, Google+, Facebook and Twitter
TweetDeckDesktop app, owned by TwitterCustomizable feedsBetter for less social media accountsPowerful filtersNotification alerts
BufferRecommends optimal time to tweet
Social OomphSchedules tweetsTracks keywords and emails them to you
Lists
• Create a group• Recommend
cool Tweeps• Follow people
that aren’t following you
Q AND A
Resources• Create a Twitter account: https://support.twitter.com/articles/100990-signing-up-with-twitter• Best times & days to post on Twitter:
http://www.mediabistro.com/alltwitter/social-best-times-post_b49546• How to build a Twitter List: https://support.twitter.com/articles/76460-using-twitter-lists• Twitter advertising options: https://business.twitter.com/ad-products• List of Twitter chats: http://gnosisarts.com/index.php?title=Tweetchat_Wiki/By_Day• Google Keywords Tool:
https://adwords.google.com/ko/KeywordPlanner/Home?__u=4130331063&__c=9519698553• Advanced Twitter Search: https://twitter.com/search-advanced• How to Create a Twitter List: http://www.wikihow.com/Create-a-Twitter-List• Twitter Analytics: https://ads.twitter.com• HootSuite: https://www.socialoomph.com• TweetDeck: https://about.twitter.com/products/tweetdeck• Buffer: https://bufferapp.com• Social Oomph: https://www.socialoomph.com
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