how to think like a chief learning officer
TRANSCRIPT
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THINKHOW TO
LIKE A CHIEF LEARNING OFFICER
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Head of TrainingBill Cushard
ServiceRocket
twitter.com/billcush
linkedin.com/in/billcushard
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True
Allignment
Outcome v.
Operating
Metrics
Learn the
Language
Learning to
Think
What
Language
C-Suite Really
Wants...
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My LearningNew Hire Training at E*TRADEOn-the-Job TrainingMeasuring TrainingMake my Goals the Business Goals
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Our LanguageApril 2011
Jay Cross
Chief Learning Officer Magazine
http://bit.ly/WSGlossary
Working Smarter Glossary
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Stop trying the educate thebusiness on our language, and
start learning theirs.
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ExerciseWhat are the top 3 goals of
your (or your client's) organization?
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Cash
Margin
Velocity
Growth
Customers
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http://bit.ly/5EssentialTerms
5 Essential Terms for Learning Leaders
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True Alignment is...
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...Make Your Goals
the Business Goals
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Operating v. Outcome Metrics
What Did We Produce? How Did We Produce It?
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Do people like ourtraining?
METRICSLEARNING
1 2 3 4
37%91% 80%
54%
Did people learningsomething?
Did people apply whatthey learned?
Did people improve jobperformance?
Reaction Knowledge Behavior Results
Source: State of the Industry Report 2010
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ExerciseCome up with 3-5 ways L&D
can impact one of the 5:---------------------------
Cash > Margin > Velocity >Growth > Customers
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2015CLO Agenda
L & D / T A L E N T M A N A G E M E N T G O A L S
Learn the Business Align Goals Set and Achieve Results
Learn what the CEOwants you to know.Learn top 3-5 goals ofthe business.
Be outcome-oriented.Set outcome metrics.Think results.Make your goals thebusiness goals.
Produce value for thebusiness. Help the businessachieve it's top goals.
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Final ExerciseIf the business goal is ...
The L&D goal should be ...
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Thank You!